I visited here for the first time recently. Dillard's has always had an amazing shoe selection! This location was no different. My friend's mom was boot shopping and she was able to find some really nice boots on sale. The service received was ok. The lady assisting was helpful. Overall, this Dillard's is nicely arranged and carried top end brands. We didn't browse too much but I was impressed with what I saw. read more

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Very poor customer service by the manager no less. Very surprising, I miss the Nordstrom store!

I experienced the worst customer service exchange in my life in the ladies department at Dillards with a rep who later explained she was a manager. I purchased an item that turned out to be too big and found it in a small. The tag was on and I had the receipt. Like most stores you need both for returns and I had the items for 7 days. The rep/looked at the receipt and said I had 3 days to return the item, because the label was Free-people. I explained this was not told to me during the purchase and I cannot do anything with a piece of clothing that is too big. I asked for the manager and that's when she explained she was also the manager. I was surprised because managers are empowered to step out of the box and make decisions that are good for the customer and the store. This manager decided to make an example of me in front of other customers and my daughter by denying an exchange and choose policy over people and additional store profit. In ending I hope Dillards reads this review and retrains management to use better judgment when comes down to basic principles in doing what is right for customers who have supported them for years. I am not sure if the store is struggling or if the manager is in fear of loosing her job, either way I left the store feeling betrayed and baffled by a policy that did not make sense. I did not ask for my money back only to have an item that fit. After reviewing the receipt it was clear, this applied to refund, not exchanges. read more

Made online purchase Feb 7. Was notified " shipped" Feb 9. Checked USPS tracking on Feb 11. USPS stated waiting on item. Feb 12 still waiting on parcel. Chatted with customer service who said it was shipped on Feb 9 and I needed to wait for carrier to update status. I said they cant update until you hand over the package. She immediately ended chat. Thats a clear picture of dillards customer service. read more

Dillard's - "Still waiting......" - Department Stores Near Me - Alpharetta, Georgia

DO NOTY SHOP HERE. Purchased $100 pair of tennis that CAME APART. Tried to exchange them with the reciept 34 days after purchase and they would not do anything for me. The brand is Betsy Johnson and upon calling them they said Dillards could do an exchange but they were not willing. Yes the shoes have been worn but not that much within 33 days and not enough to fall apart. read more

Called in to check on an online order I placed, because it doesn't tell you if they have it in stock or it has to come from another location. The associate who answered the phone was rude and before I could finish talking hung up on me. Very unprofessional! read more

This is my go to department store. Shopping for my wife, shopping for my kids, shopping for me... I can always find something at Dillards. I get most of my dress clothes from Dillards... for men they carry brands like Hugo Boss, Perry Ellis, Calvin Klein, Armani Exchange, Murano, Psycho Bunny, Visconti... and many more. They have lots of selection, sizes, and variations. I have been buying from Dillards for a long time now. If you take the time to look through their sales racks you can really find some very good deals! I have bought many of my kids clothes from Dillards over the years from dress clothes to casual clothes to shirts and shorts... for boys it is hard to find good fashionable clothes but again there is almost always something that works at Dillards. I can't tell you how many pairs of shoes I have bought for my wife from Dillards over the years! Their service is generally top notch. I can always find help... and most of the time it is good help as well. This remains one of my goto places to shop and as long as they keep up with the fashions, the selection and the service... they always will be. read more

On 8/15/2025 I visited this location to return an online order that I received damaged. I was insulted by an associate name "Cathy" in the ladies dress dept by her shouting at me "Oh no you have worn this dress and Dillards would never send something out like this". Well I also was shocked and surprised to receive the dress in that condition. Especially when I ordered it for a wedding to attend in Sept. I asked for the mgr and mgr arrived with a similar attitude and said "this one time I'll return it but you should have contacted online". I explained that I didn't on purpose because I wanted someone to physically see what was sent to me‼ I even showed both the pics I took of the dress dated on my phone July 31‼ There was no reason to be accused of anything or the racial profiling. I should have received an apology on behalf of Dillards that someone definitely didn't meet their expectations of quality‼ It would be nice if someone from Dillards retains Cathy and the mgr on duty on 8/15/25 around 7:45PM on the second floor dress area. Attached pic of Cathy and the mgr, pic of the damaged dress sent-although hard to see the black tire like marks at the top of the dress it shows I did receive this in that condition‼ read more

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We need to give a 5-Star shout out to Alma Moreno in Ladies Shoes for picking out an exquisite pair of dress shoes for my Girlfriend. She was very sweet, very helpful. She has high arches and needed support and Alma picked out a stylish shoe with a wedge that provided that support. Alma Moreno You Are Appreciated! read more

Dillard's - Alma picked this one - Department Stores Near Me - Alpharetta, Georgia

Was asked to come back today to get 20% off for the hero appreciation program. I'm a nurse and military. Was told I don't qualify for the program. Seems strange since you invited me to come for it. read more

Giving. 5 stars specifically to the two ladies who helped my mom today in the lingerie department. They have been extremely patient and helpful to get her fitted in the proper under garments. The store is very clean. I'm not sure why I don't come this way much since I'm not far clos, but I will from now on. read more

Even though malls and department store are becoming a thing of the past...still some things you can't buy online no matter how many photos they post, no matter how detailed the descriptions are or how great the attached videos are. One of them is shoes. I don't know but shoes you just have to try it on. You have to walk around a bit to see if it pinches here or if the cut is too narrow. In my shoe buying experience just because its expensive doesn't mean its well made... I have been shopping at this Dillards since I was a teen. I've had good experiences and I've had terrible experiences. It's a mix bag every time I come in. Sometimes employees will greet and offer to help. Other times they walk past you and just ignore you.... I will occasionally stop by here to purchase women's dress shoes for work because well, I work in a place where they still dress up. The prices aren't too bad when they run a sale... It's not my favorite shop but I will come by once in a while to pick up stuff... and occasionally when Lancome has a special I will pop in... read more

Terrible store , service is non existent. Attempted purchase an $800 suit from the men's dept. No one working on Monday when I first visited. Came back on Wednesday and was ready to purchsae but no tailor available to help with fitting or mark the suit for alterations?? Was told everything is done somewhere else?? Why even attempt to sell suits--is it self servive? Hey here's a news flash , COVID is over so quit using this as an excuse for poor service....you will be out of business in 5 years or on =line only... 25 year 'FORMER" customer, very dissapointed Eric M read more

Just left the store on a Sunday and there were not many people. Walked past 4 salespersons and they could have cared less if they could help or not. One lady working women's section was in her phone. One sales guy was literally watching TV on his phone and the other two deliberately avoided eye contact in case I may need help. The store is pitifully stocked and looks like it is about to be closed. This used to be my go to place for service, but not anymore. read more

I Stopped at North Point Mall today -Dillard's was Moms 85th birthday ...Sepideh , lovely clerk at the Estée Lauder perfume counter was wonderful - not only did she go above and beyond with product knowledge - Her customer service skills were SPOT ON - I will return again and again - she wrapped my purchase and really made my moms day complete - Thanks Dillard's I will return again and again - The best experience ever- read more

Dillard's - Department Stores Near Me - Alpharetta, Georgia

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There was a skirt at my local Dillard's in jacksonville, FL that I fell in love with; although, they did not have it in my size. They did a search and found it here at this Dillard's and also at one in Ft. Lauderdale. I called this store first to order the skirt and pay for it over the phone. For some reason, I thought southern people would be friendlier than people in Lauderdale. Boy, was I wrong. The female associate I spoke with in Today's Woman was horribly rude and acted as if my call was the biggest inconvenience. Wish I could remember her name. She did find the skirt, but then she wanted my credit card information and was not going to ring it up b/c she was too busy. She was going to ring it up later and then call me. I told her I did not feel comfortable giving her my credit card info for her to just keep lying around until she could "get to it." She said she was just way too busy to deal with me. She took my name and number and said she would call me back before they closed at 9pm. Luckily, I did not wait for her to call back. Instead, I hung up with her and called the store in Ft. Lauderdale and was taken care of by the sweetest sales associate. She located the skirt and I had everything completed within 10 minutes. Needless to say, the associate at this store never did call me back that night. She did call me back the next evening around 7pm. Too late. I informed her I had already made the purchase from the store in Ft. Lauderdale. She said, "Ok," and then literally hung up on me. I wish now I had called the store back the next day (when I still remembered her name) and spoke with a manager. This just happened in September, but my memory with names is awful. I am a very loyal customer at Dillard's. I have been my entire adult life. I've shopped at many different Dillard's department stores in various cities and states. I have never been treated this way by an associate. I hope not all sales associates treat their customers so poorly at this location. But rest assured I will never again call this Dillard's in the future when I am looking for an item that one of my local Dillard's does not have in stock! read more

I haven't shopped at the mall in quite a while, but hubs and I both needed some things so we decided to pop into Dillard's. Always enjoyed Dillard's in the past, and felt confident we could both find the items we needed. Upon entering the women's section, there was music blaring - truly blaring - to celebrate some line of clothing. I was trying to hurry out of the cacophony but was delayed by not one but two associates, each eager to tell me about a promotion that, if I spent an exorbitant amount, would net me about $20 in rewards. I'm too good at math to fall for "the more you spend, the more you save". I make it around to a quieter section and then find a few items to try. On to the dressing room which held a (stained) upholstered chair and a truly filthy carpeted floor. Truly. None of the items I found were worth taking my shoes off and exposing my feet to whatever was ground into those carpet fibers. I had good memories of Dillard's - but I think it'll be a long while again before I battle traffic and weekend crowds for an experience like this. Disappointing. read more

Dillard's - Truly filthy dressing room carpet. - Department Stores Near Me - Alpharetta, Georgia

DILLARD'S WINS! Today I ventured out because I knew that there would be minimal road and foot traffic. I was right! Dillard's was one of a few stores open in North Point due to the inclement weather. I was so happy to see that the North Point entrance was free of snow, (because I dared to wear sandals), and that caution signs were placed near the entrance. This was one of only two anchors opened today as Macy's and JC Penney were not. As I entered, it was very quiet because they had a skeleton staff and few customers. You could have ridden your hoverboard through the entire store without interruption. I like Dillard's because it is very nostalgic and reminds me of my childhood. It was Pheiffer-Blass back then and their boxes were pink with a burgundy trim. Today, I hung out in the men's department and of course received great customer service. I enjoyed being able to take my time and enjoy the fabrics because I love touching the garments and appreciating the weighted material. They have great collections for men that add a touch of class and swag. I appreciated being able to take my time and shop on my terms. It was a very nice and relaxing experience! *** Dillard's rarely has a sale of any significance so when they have markdowns, it is nice to score something special. read more

Dillard's - Ghosted! - Department Stores Near Me - Alpharetta, Georgia

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Went shopping at Dillard's today. The lady in the fancy dress area had disappeared when i needed to be rung up. After awhile another employee came to help me and asked the young lady in the jewelry department to help check me out. The lady in the jewelry department was amazing, she even suggested some great prices to go with my mother's outfit. She began checking us out and the lady from the dress department came Back and mid transaction took the jumpsuit back to her department register and made me check that out over there. It didn't make sense to walk back and forth but she said it was for her quota-this really took me off guard. poor customer service. We appreciate the young lady tending the jewelry area though-she was great read more

I was in the store shopping for homecoming dresses for my daughter Labor Day weekend. The department was tidy and not overwhelming with racks. That said, not a huge selection but enough to where we found a dress in the size we needed. Staff was friendly and worked hard putting the tried on dresses back on the floor in a timely manner. One negative observation, the fitting rooms needed vacuuming badly! read more

Sashii was so helpful!!! She helped us find exactly what we were looking for and she was incredibly kind. We love Dillard's now!

The B&T inventory is a bit limited compared to their store just south of here.

I purchased a Michael Kors watch for my boyfriend from Dillards. Today, we went back to get it resized. Well, after having waited for half an hour, we finally got to the counter the the person working refused to resize it unless we had the receipt. She said something about not being able to do it for free because of one thing or another. So I told her I would pay. She then replied that resizing was a free service, but that I needed the receipt. Does this make sense to anyone? So I went to Macy's. They did not require you to have a receipt and they also resized my watch that I had gotten a few months ago. Conclusion: When in doubt, go to Macy's. read more

ABOUT RETURNS -- Buyer beware if the sale price is 65% less than the original price you have 3 DAYS to return your item -- otherwise, it's yours! No return allowed!!! I was unpleasantly surprised by this policy tonight when I went to return 2 items that I purchased for my husband a couple of weeks ago. I had the original receipt sent to my email and never reviewed it. I printed it today in preparation for this return. My salesman pointed out this policy under one item in fine print. This was not pointed out when I purchased my item. This transaction made me very disgruntled. Dillard loses me as a customer. read more

Leaving this review for Glenn in the suit department. He was beyond accommodating & is killing the customer service game. Never left a yelp review in my life until I met this man. Shining star of the entire mall. read more

If I could put zero stars, I would. My boyfriend and I come to this mall often, we walked in today to view the Armani shorts and were stopped, racially profiled and accused of stealing by a Caucasian female security guard who claimed a store associate saw my boyfriend steal the polo hat he was wearing from off a shelf. Mind you, he was wearing this hat when we walked into the store and we never even went into the polo section of Dillard's. The security guard was extremely rude and we will not be returning to this location. I'm extremely appalled by this experience and disappointed that this is the staff Dillard's hires. read more

No wonder malls are becoming obsolete. Arrived at Dillard's mens department at about 130pm on a weekday. Hadn't bought any real clothes......suit..sport coats...nice slacks....in a while. The rack of suits looked like a drunk had fallen into it. No sales person to be found. Went across the street and spent $1400 at Mens Warehouse. Seriously, if this is the best 'brick and mortar' mall stores can do, they might as well go ahead and just throw in the towel and call it quits. read more

This is the first place to look when I'm looking for casual or party dresses for my girls. They have a great selection for sizes 8-10.

Just a quick note about this Dillard's. I was walking around in a post holiday shopping coma, not intent on buying anything unless it jumped off the rack and slapped me. But I was taking a leisure walk thru the store pre new years day sale and EVERY employee I passed greeted me with a hello, hi, or need any help let me know. I don't shop often in dept stores but I wanted to give them all a sale. Sadly nothing said buy me so I left empty handed but I will never forget how kind everyone was that worked there. Thank you Dillard's. read more

Women's department. Manager Maggie was immensely rude and unprofessional. I bought a piece of clothing with her earlier in the day. Removed tag. Realized I should return it. Lost the tag. Came back, same woman who checked me out. Refused to let me return. Offered no other solution. Very rude. Will not come back to this place. read more

The store is always well kept and it's a fine place to shop. However today, I witnessed a lady walk out of the store with a pair of pants (tags and all) hanging over her purse. When I alerted the shoe salesman he simply shrugged as if there was nothing he could do. I then said he should alert security and he simply said "okay maam". I would be amazed if he actually did it as he seemed completely uninterested. And he didn't even thank me. read more

I've given dillards too many chances. Years ago this location had one of a kind nice pieces for women between 25-40. All the clothes now are either real teenie bopper or elderly fashions. The buyers for dillards suck at this location. But the real reason I am completely done with dillards is because when ever I can find something that's my taste someone else has already worn it. On 3 occasions I had purchased dresses and just to discover that deodorant residue was on them, I caught the first two when something told me to check before I left the store which I should not have to do I mean I am not shopping at the goodwill I am thinking I am getting new clothing. This last time I was in a rush found a dress for a last minute wedding I was attending, the dress was ivory so I could not see visible deodorant marks. When I got to Michigan and went to steam the dress 2 hours before the wedding as soon as the steam hit the under arm part of the dress I almost fell out it reeked so bad with the funkiest smell I had ever smelled in my life! I have noticed on many occasion the women that shop there will buy $150-$300 dresses wear them to an event and return them. This is suppose to be a well to do area/mall but I have noticed this for a few years now. If you can't afford it don't purchase it! I am more disgusted at dillards, their policy needs to change if you purchase a dress for a certain amount no returns period! This is happening more and more at this location and that's the reason up until this past Monday I had not shopped there in 6-7 months and this use to be my favorite place to shop years ago. I am done with dillards after I return this dress I tried to clean it as much as I could under the armpits and even sprayed perfume on it but the smell was too strong I masked it as much as I could and wore paper towel under my armpits so I would not touch the dress. I could not believe I had just paid $185 for a dress some other person basically partied in all damn day and returned! I was so upset I had to attend the wedding in a funky second hand garment! read more

Worst Experience I have ever had. A group of bridesmaids and I went to go try on a dress to wear for a wedding. The lady working in the department, Monica John, was extremely rude during the entire process. During the discussion about the comfortability of the dress, Monica constantly kept interrupting the conversation asking if the dresses will be bought or not. Eventually, we wanted to purchase the dresses, but one of the dresses was damaged. I simply asked if there was a discount for damaged item. However, Monica said that because the item is on sale, there is no more discount regardless of the damage. It's not the first time I've went shopping, so I decided to ask another employee. I asked the other employee if items on clearance were qualified for a discount if it's damaged. She said yes. As I was showing the dress to the other employee, Monica John snatched the dress out of my hands and walked in the opposite direction to unknown location. After waiting several minutes, she brings back the dress along with the manager who ended up giving us the discount which is all I asked for in the beginning. I couldn't believe something like this would happen at such a reputable store. The amount of disrespect I was given today was unacceptable. The bride was about to drop $500 on bridesmaid dresses. We all had a right to ask for a discount for a damaged good. read more

The two is because im nice. I regret having to spend a dime at dillards of north point mall in alpharetta, antiquated mentality. Customer service pretty much sucked, lack of respect for minorities, even from minority sales people. Clear lack of enthusiasm when I asked for help, the woman even abandoned me after telling me she'd be right back after taking a call. It was more important for her to return clothes to the rack. This clerk was super friendly to all the white customers. Then after my mail order transaction she totally forgets to give me back my credit card, i had to ask for it. The one thing they don't seem to fail in doing is watching brown/black people. read more

I needed to update my makeup and skin care for the summer, and I went to Dillard's to shop for my cosmetics, because my friend told me that I would have a more personalized shopping experience than at my usual department store. The ladies at the Clinique counter were phenomenal. Not only did they help me find a new lip color, foundation, and blush, but they showed me the importance of updating my eye look, and even respected the fact that I wanted to purchase my usual mascara for a different counter, and offered to go get it for me. They did not try to push me on Clinique or make me feel bad about my purchase. Everyone was very friendly and the Clinique consultant was very knowledgable, and really helped me to figure out what I needed for the new season! read more

I visited the Polo department and the manager of the department actually assisted me me in helping me find clothes for a early summer cruise. Great customer service!! read more

Very rude, will not be shopping there anymore! Was told they had extended their return policy on Black Friday until after Christmas because 30 days would have landed on Christmas Day and they are closed. I go in after Christmas and they tell me it has been 30 days, I have to get store credit. Very poor policy and they need to inform their employees! read more

took back a purchase-do not live in area had been with my daughter-had to go up the ladder to get someone to try to help me. Manager took my merchandise and receipt and said would email me a credit back to my credit card and send me an email of this as his printer was down. NEVER HAPPENED!! read more

I made purchase in men's accessories on 01/10/2015. The sales associate was very curteous and helpful. I would shop there again when I need somethinf that the stores sells. Their semi-annual sale is great opportunity to get pricer itmes at bargain prices. read more

This store used to be 5 star in the men's dept. guess everyone heard and now they can't keep up or deliver on alteration promises. Good thing price of gas is low since I have to drive back. I give one star to the management. Wake up and look at your store. read more