Why is it that everyone that works here is in their 70s?!? I mean that staff is soooooo old! Macy's seriously need to try and get with the times! It's not that old people can't sell or aren't great to talk to or aren't helpful... not what I'm saying here... I'm just saying that if they want to survive the times they need to get fresh, vibrant, and hip. Macy's is like an old dinosaur that is dying a slow death. Their merchandise is dated in a lot of cases, their displays are dreary, their stores are old... they need an update! Upgrade upgrade! I'm not exactly sure why I even come here anymore... I rarely buy anything... even if it is on trend or stylish because the presentation here is just BLAH! It makes everything seem "less so". I know I'm sounding like a punk... but I'm 52 and even I feel like this place is out dated when I come in. read more

Macy's - Department Stores Near Me - Alpharetta, Georgia

My wife was purchasing a bra. There was no check out in lingerie. Went to the exchange desk and of course they only did exchanges. Went over to the tennis shoe department and was told the could only ring up shoes. Went by sunglasses and got the same song. Finally went over to shoes and they checked us out. If you want us to visit your stores, be more flexible and not have "this item only checkouts".should have gone to Von Mayer! read more

My wife returned $269.35 to this location and received a gift card with no expiration date. I checked the card balance online and it shows $0!!! No one has used it. I am not the only person who has had this problem: https://www.reddit.com/r/MacysStores/comments/1b7szmo/gift_card_issues/ None of the customers in that thread show that Macy's had made any restitution to their customers. The card number gets printed on the receipt and is only protected by a 4 digit CID that could easily be brute force cracked (only 10,000 combinations). Sometimes there are only 2 digits for the PIN. One person had $3500 stolen from them. Macy's needs to talk to corporate and put a stop to this. This is ridiculous. read more

Macy's - Department Stores Near Me - Alpharetta, Georgia

STAY AWAY from Macys furniture and extended warranty. They will take your money but refuse to fix the problem. Will be taking them to court. read more

Great nice big Macys department store inside North point mall in Alpharetta & this Macys even have a Starbucks coffee place shop inside as well extra nice plus it's a big Macys as well with lots of ladies women's clothing jeans purses luxurious perfumes as well a M.A.C ladies cosmetics place here also plus it's a quiet safe to place to come shop plus prices is great to read more

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Online Macy's Shopper Beware!! I have been a cardholder with Macy's for over 33 years, and I am significantly disappointed in their online customer service after purchasing a Vince Camuto Coat online. Beware, buyer!! Macy's is dealing with 3rd party sellers, and they are not assisting their customers with the returns. I purchased a $390 coat, but it was too small. I bought another coat that fit online. When it arrived, I brought the smaller one into the store, and they told me to call customer service to set up the return. I did, and to sum this up, the 3rd party refused to accept the coat back. I spent hours on the phone trying to rectify this over 3 months. Today's finale is that I have to wait again for them to request a return label from the 3rd party. read more

This store has gone from BAD to TERRIBLE customer service. I made a purchase & SIMPLY asked for a GIFT RECEIPT. The sales associate looked at me like I had just asked for " a warm place to lie down". She never asked her colleague for assistance & handed me my bag. SAD, SAD.... read more

I was here looking for luggage & even with the sales I couldn't justify paying over $600 for a two-piece luggage set. Journeying over to the Jewelry Department & ended up being assisted by Vonnette, who was such a charm. As I guided her with gifts for the new addition to our family, there was no upselling on her behalf. After I completed my purchases & before I could request, Vonnette offered to gift wrap my purchases - complimentary. While wrapping took place, I made my way to the smell-good departments where Testers are still absent due to C-19, yet samples are happily offered. I returned for those mini gift boxes that were perfectly wrapped up, the boxes were more popular than the Easter Eggs. I experienced outgoing & welcoming customer service throughout the store, regardless of where I ended up shopping. Is it me or does Macy's offer sales on a continuum? Face masks required & the presence of Hand Sanitizers is everywhere. read more

Macy's - 4.1.2021. - Department Stores Near Me - Alpharetta, Georgia

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First, I am not complaining about the store but about the warranty they are selling. I bought a sofa at Macy's 6 months ago and a stain was accidentally made. I decided to use the warranty they offer (for 6% of the price of the sofa). Long story short, they have done anything to denied my claim although it was perfectly legitimate. So I must say that they are acting in bad faith and you SHOULD NOT TAKE it for the simple reason that they will deny it. Lookup up on the web all the reviews about "Worry no more" and you'll see that I am not alone. read more

My husband passed away in Jan of 2025. I am having to move to an apartment. I have been shopping for a sofa for over 2 weeks with no luck. I believe, I just am not in the mood to shop right now. I got my sister to go with me so she can help me make a decision. We went into Macy's in Alpharetta. I found the perfect sofa. The sofa was listed as a floor model with additional discounts. The price was perfect and I was just relieved I had finally found something. I told the sales lady to write it up. She all of a sudden tells me she has to check on something. She comes back with a manager who then proceeds to tell me the sofa was not suppose to be marked down as a floor model. Then proceeds to tell me its going to cost me about $1000 more. I asked, so you are not going to honor the price that is on the sofa and she said sorry they can't. Talking about false advertisement. I was just devastated. I will never shop at Macy's again. read more

Ordered a simple t-shirt and shorts a few days ago and received notification that it was delivered today. The package did NOT arrive and I received a message from the site that said "Sorry there was a problem with your order" and I was not able to file a claim. I was issued a refund with no explanation of the problem now I have to wait 7 days to get my money back. This has been a very unpleasant/inconvenient online experience. read more

Was in the shoe Dept 11/20/20 in the evening and I was shopping for my stepdaughters birthday and after finding her a pair of boots and a pair of shoes , I walk up to the register to check out and the cashier was very rude, don't think I will be in any hurry to rush back there! Shame because this location is just 5 mins from me. She needs to learn customer service , would give 0 stars if I could read more

This is for the Bobbi Brown cosmetic counter at this location. I had come in looking for a nude color lipstick that I've been wearing for years. There was a very nice woman that was working behind the counter that day and she offered to help me. As I was getting ready to check out she curiously aske if that lip color was for me. I said "yes. I've been wearing it for years." She then asked if I would be interested in looking at another shade because she felt that the shade I was purchasing didn't suit me quite as much. To make a long story short, I ended up with a totally different color lipstick that I would of never in a million years bought. It was a coral peach with glitter. It's still close to my natural lip color but its got more peach to it. Apparently the one I was wearing had too much brown. At first I was unsure about all that glitter I mean its okay for Elton but for this Asian I'll look like a walking Puerto Rican Day parade. Well it turned out the glitter just subtle and made the lipstick look almost lip gloss but without it being a lip gloss.... I know if you're a guy reading this you lost interest at....cosmetic counter.... Thanks Macy's and Bobbi Brown's make up counter....I need all the help I can get.... 993rd review 12/14/2017 read more

Unbelievable mess. It's seriously heartbreaking how downhill Macy's has gone. Racks on racks of miss matched sizes styles. Piles of clothes that need to be returned to its proper place. Fitting room shut down with racks of crap in front of the doors so you can't get in. And the store needs to completely shut down until it can be organized and cleaned. If they can't find the staff to run the store open it only modified hours or something. The poor staff that is working are at their breaking point and they're embarrassed by their workplace. I was super kind to them and the lady started to cry because she's so frustrated. If they're going to shut the store down do so before Macys ruins its reputation any further than they are by keeping the store open. I worked in retail for years and it made me sick to my stomach to see how neglected it is. Seriously the only solution I can see is a temporary shut down in modified hours. I don't understand where all of these workers have gone now that the government isn't paying them to Sit on their butts and collect paychecks and stimulus checks. Please management do something and save the future of Macys read more

Macy's - Department Stores Near Me - Alpharetta, Georgia

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Macys allows men to go into women's dressing rooms.This happened to me twice on July 2, 2023 at Perimeter Macys and Northpoint Macys. The first was at Perimeter. I asked the salesperson to ask the man to leave, she was to business, so I told him sternly to leave and he did. On the same day, in the fitting rooms by the women's bathing suits, a man was in the cubicle with his significant other. I asked the salesperson to have him leave and he ignored her. I then asked for her to call security. She called the store manager who radioed back , it is illegal to ask someone to leave a dressing room. I later spoke one on one it's the same manager who repeated the law and said all dressing rooms in Macys are unisex. NEWS TO ME! There are no signs indicating this, so beware! This could be a potential dangerous situation for your children or adults! read more

I was returning a item which I bought for my mother for Christmas. The staff member, Tina, processing my return was the rudest staffer I've ever met at Macys. Not sure if she is still working this location, and if she is, I hope they train her more. read more

Purchased a purse as a gift. I wanted to return it. I had the receipt. The manager had me to wait about 30 minutes just to say she can't help me. read more

Came in looking for a specific perfume since the store I normally go to was sold out. The ladies working in the perfume section were so kind! Definitely a different experience than I've received at some other department stores and they honored their online pricing in store as well. Will definitely be back. read more

The picture that goes with this review was taken 3 minutes after the store opened on Sunday, Feb 23 2020. I'm curious if anyone at Macy's thinks the store was cleaned before leaving the night before? Is the department manager still employed? Is the store manager still employed? What is their excuse for leaving their store in this condition? They obviously don't give a damn, but I'd love to hear their rationale as to why this was acceptable. read more

Macy's - 3 minutes after the doors opened. They don't care about customers at all. - Department Stores Near Me - Alpharetta, Georgia

This is just a review of the toilets for Macy's. I was going to go to Starbucks to study but stop by here because I know Nordstrom has the best bathrooms. Well what if a mall doesn't have nordstrom! You go to Macy's. Bathroom is quiet got its private doors so you won't have to be embarrassed by the droplets of solid waste next to you. Toilet seat covers are provided. Toilet paper is very thin so you may wanna get double fold them. Doors look like the doors I have in my laundry room. They also play Selena Gomez which is nice. Her voice masks the sound of my droplets. I know in New Yorker, a toilet like this is considered a luxury. read more

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This is not about the location but about MACYS! I ordered my Monroe II upholstered bed in September, and in November I had to call it appeared my order was canceled. No one at Macys could say why, I was told that the note said "No longer needed" Clearly it was still needed if I was calling to look for my bed. My bed finally arrived on a Tuesday morning, because of work i was not able to open until Saturday (my day off) And the bed head was broken in 4 different places. The wood was broken , the bed head was not staying together. Look at the pictures! When I called I was told that when you get furniture delivered you only have 3 days to return or exchange and i was outside of that window being that it was now Saturday (day 4) They will be send a third party person to fix it or determine if it will be replaced, however to add on top of it all the bed won't be available until February 2022! I travel for work and I am gone weeks at a time. For my inconvenience I was give $50. Not worth the stress read more

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I placed Xmas gift for my door. It came in the mail today. The packaged look as if it got ran over by a tractor. The product was bigger than the box itself. All the taping was open and the product was sticking outside of the box. Very disappointed. This has never happened before. read more

One of my favorite places to shop if I'm trying to kill my lunch break. I really like their MK and CK collections here. Sometimes I would just find myself browsing around and a good bargain will pop up. There's this one really nice lady who seems to always be willing to scan a coupon for me if I ask if there's an event or sale going on. She's a petite lady with super short hair in front of the fitting rooms adjacent to the lingerie department and near the entrance to the mall. She's the sweetest! Sometimes I've found a few items that were cheaper at the register because the sales tag wasn't updated so just use the price checker to be super accurate. The store overall isn't too terribly messy, but I feel like they have more inventory on the floor than they can hold on the racks since the clothes are tightly packed together. The dressy rooms are clean on average. Some sales associates are friendlier than others, and it varies among the departments. Overall a pretty big Macy's with a good selection of sales and deals going on. read more

After the other reviews, I figure someone has to have something positive to say about this Macy's. Personally, I don't have much of an issue with the staff or the service I've received. I've gone in directly after work near closing time and was able to find someone to help me, and I've gone on a Sunday and again, was able to find someone to assist me. Im one of those people where I prefer not to be stalked all over the department store, nor do I want to be greeted 20 times in a less than an hour, so maybe that's part of the reason I enjoy this Macy's as I didn't experience any of that. I normally enter on the lower level that right outside of American Girl, it can be tricky to find a parking spot on this side, but I'm normally able to pull into a space just as someone is pulling out. Most recently, I purchased swimsuits and they had three people working in the area on a Saturday evening about 6pm, so I had no issue with finding someone to open a dressing room for me or ring up my purchases. IMO, their Rachel Roy department is better and more organized than the Lenox location. 88 of 100 read more

Went Macy today and my Burberry sunglasses had lost a screw. Shout out to Sophie, she looked and looked until she found the right screw. Thanks Macy's for hiring a great employee. Went to a couple of eyeglasse places they looked at the glasses said nope we don't have a screw. Not even wanting to help read more

SOMETIMES YOU JUST HAVE TO LET THE PEOPLE KNOW AND STAND UP FOR YOURSELF! In general, I like Macy's. They have some really nice clothing options and I appreciate the text alerts that let me know of sales and special promotions. This morning I received such an alert and decided that I would order a really cute cape since I will be traveling next weekend. Capes are perfect because you can easily layer under them without creating uncomfortable bulk and you can dress them up or down. They are the perfect travel companion and ideal for performance venues where seats tend to be narrow and space is limited. Since I needed to return an item to Macy's, I chose to pick up my item from the store rather than have it delivered. They have consolidated all services, (returns, on line purchases etc) in one area in the junior's department. When I walked in to pick up my item, it went very well. I simply showed my driver's license and they pulled my item. I left happy. However, later as I was playing with my garment, I noticed that they had actually given me the incorrect size. Curses!! I called and asked if they had the correct item available. I explicitly stated to Damien that I wanted to verify the garment and have it held in my name so that there would not be a problem and services could be expedited. Although I stated that I would pick up the garment tomorrow, I decided to just do it ASAP in order to get the issue resolved. When I arrive, I notice that my garment is not held at the desk as expected. I'm told that the items are actually pulled from the floor so I decide to save time and just look for myself. It is immediately clear that my item did not come from the floor because there are no capes only coats and jackets. When I return, the employee is on the phone with Damien who informs her that they do not have the cape. I inform her (nicely), that I will expect Macy's to reorder my item at their expense and have it expedited if necessary so that I can get it on time. When the manager Damien arrives I explain this to him and there is no problem. He agrees because in this situation, what I requested was reasonable since I had made two trips in one day and had been inconvenienced unnecessarily. The new item was ordered with the shipping waived and it should arrive on time. Crisis averted! *** The moral of the story is to make sure that you check the "sewn in" tag and not just the hanging tag. The hanging tag was not accurate and this is the tag they referenced when pulling the garment. ***If you request to have a garment pulled and held in your name, double check that this has been done prior to leaving for the store. Macy's, we are okay but I'm watching you! *** My cape arrived on time, (two days later). When there has been a mistake with your order, avoid going ballistic. Take a deep breath and decide what will make you whole or address the problem. Don't be afraid to ask for what you think is fair because a reasonable business will want to make sure that the customer is satisfied. As far as I am concerned, this was an ideal outcome. read more

Macy's - Closed today! - Department Stores Near Me - Alpharetta, Georgia

Loved that all associates wore masks. Although they were very busy the associate ringing up our purchase noted that the sheet had a razor cut and assisted us with getting another set. By asking questions she helped us to see that we were actually not picking the sheets that we should have. She explained the differences and we got a better set for a cheaper price. read more

I am so disappointed in how far Macy's has fallen. Their phone system doesn't work for this store - all the department extensions are invalid and there isn't an operator. When did not having a working phone system for a major brand retailer not become important? If this is the new Macy's model for service, then your days are sadly numbered. read more

Return policy is behind-the-times; a policy created by the same management that is responsible for 45 store closings ... the beginning of the end of Macys!! Attempted to return two items .. one was a shirt that didn't fit (original tags still on the shirt) .. and the other was a faulty shower rack that I never used. I was made to feel embarrassed by Macys' employees because they questioned me (INFRON OF OTHER CUSTOMERS) as if I were a thief!! HORRIBLE experience!!!!!!!!!! AMAZON is much better. bye bye Macys !!!!!!!!!!!!! read more

Horrible shopping experience. Worst Macy's location. I tried to buy a pair of sandles and I needed another size and the very grouchy person working in the shoe department walked by me several times without asking if I needed help. Also, the store looks like a discount department store. Trash was on the floor. read more

The department store itself is fine... they always have good deals and all BUT customer service is trash. Some of the employees are very rude, extremely passive aggressive and just overall horrible customer interaction. The jewelry department in particular is what i'm referring to. They're very slow it took the woman probably about 3 minutes to get the correct amount of change out of the cash register. read more

What a great experience at mac cosmetics yesterday. I had a appointment at 3pm to get my makeup done for a wedding. You wouldn't know who you mua is until you have reached your appt time. I was truly blessed and happy :-) Brittany LeCesne was the mua that blessed me with her hands indeed. She was very informative , sweet, and knowledgeable. She made you feel at ease and she nailed the look I had in mind. Truly talented! Stop by, and ask for Brittany! You won't regret it ;-) read more

Macy's - My whimsical look! Stop By at Mac and ask for Brittany LeCesne! - Department Stores Near Me - Alpharetta, Georgia

Buyers beware, on Macy's women's sport section representative named Nina was particularly rude and obnoxious to me, in lack of a better explanation bc she didn't like the way I look and was racially profiling me i was shopping with my mom helping her to pick out cloths, she went inside the fitting rooms and I followed, Nina rudely mentioned despite the fact that there are no signs that there are no men allowed in fitting room, again no signs anywhere, if I could give it a 0/10 stars I would as she then continued by threatening me that she will call security, I will continue from here to pursue a complaint with Macy's headquarters, for a better shopping experience go somewhere else you'll do yourself a favor. read more

I've always loved shopping at Macy's because they carry just about everything one may need. I especially like their INC Department - that line is one of my favorite clothing lines because of its flawless cuts and designs, not to mention, colors that are bold and beautiful. One associate that I have to mention is Sheida in the INC department. I shop here a lot and I have never seen this woman without a big smile on her face. It's enlightening. She always greets me and does her very best to help me choose the perfect outfit. At the register she is always the one to remind me to use my Plenti points and ask if I have coupons (I always forget these things!). In one word, Sheida is remarkable. Macy's is lucky to have her onboard! read more

So, in I go to the Macy's location in Alpharetta. Sorry to say that the store is a wreck, there is no one to help you, it is crazy hot, etc. You get the picture. I sign up for a Macy's card in order to get this discount and that discount. This was my mistake. The card arrives in a name other than mine. Not even close folks. I call Macy's and they agree. I am promised a new card in my actual name. We also agree that the payment clock starts when I get this new card. Fair enough right? Nope.....the collection calls have started. So, when the obituary of the likes of Macy's is written it will be termed a suicide and not homicide by the Amazon's of the universe. read more

I had been looking for a slim fit suit under $250 for quite a while and I found just that at this Macy's location. I enjoy shopping here because the associates are all very knowledgeable in their respective departments and also very understanding. They worked with my budget and seemed to be having fun helping me find the right suit. Ask for Shivkumar or Clayton! Of all the department stores at North Point Mall, Macy's easily takes the cake for quality, service, and pricing. read more

Macy's - Bottom floor, mall entrance - Department Stores Near Me - Alpharetta, Georgia

Let me start off by saying that I'm a Macy's addict... I have a platinum Macy's card. Every mall I go to, I enter through Macy's and leave at least $100 there on my way to getting to the mall. I love their coupons, I love their prices, I love their selection. If I could only shop at one store for the rest of my life it would be here. Ok, you get the picture. But... this location is horrible! I've been here a handful of times, since my office is close to this mall, but I really don't think I want to come back. And the reason is the SERVICE here (or lack thereof). About 6 months ago, I was in this store looking for some shoes. I was looking to buy at least 3-4 different pairs of shoes and had picked out several I wanted to try. Do you think I could find anyone to bring me the shoes to try on? There were several women waiting for shoes and one person serving the entire area. I know this was during the week, but come on.... after waiting for 30 minutes without as much as getting a greeting, I left.... and bought the same shoes at Dillards. My trip there the other day was not much better. This time it was for a purse. One lady was helping me in one area, then I walked over to the designer purses where they had a designated sales person. The first sales lady "stalked" me to the designer purses and sniped at the second sales person that SHE had been helping me and basically shoo-ed her away. Uhm... ok! I don't really care as long as someone knows the product (she obviously didn't). Very unprofessional. In a couple of other areas I observed women helplessly wondering around with arms full of clothes searching for someone...ANYONE to assist them. I only saw a small number of attended cash registers. I've been to many Macy's stores around the Atlanta area and I think this one has to be the worst in terms of customer service. I think I'll keep going to Perimeter Mall from now on. read more

Slow checkout and many unattended registers. Oh also it smelled really really bad. When I usually come here it doesn't smell like this, but I guess they had skunks visit the place. read more

I took my daughter to shop for a special occasion dress, which turned out to be an absolute disappointment. She had seen several things online that she wanted to go and "try-on". Well that is NOT an option at this location(Macy's NorthPoint Mall Alpharetta, GA). We found a dozen dresses she wanted to try on but could not find an "open" fitting room. No fitting rooms were open. NONE. I understand there are covid regulations and short staffing but our experience was ridiculous. We went to at least 7 fitting rooms, all closed. We asked a sales associate where we could try on clothes and she said "I have no idea". So do you want me to purchase items from your store? I can not do this without the ability to try them on first. I am a 20+ year retail employee, never have I ever had a negative experience such as this. Needless to say I will NOT be purchasing any woman's apparel from your establishment. Disappointing Federated Department Stores, I will take all my business to Von Maur. read more

It's a good store! I order online a lot and returns are easy if need be at store! Malls have taken a hit lately but this one still is decent