Bashar is the man! Very kind and helpful. Go bashar! He greeted us, informed us of helpful information, and ensured to say goodbye.

This was my first time in a Ross... It is another, on the cheap side, store filled with all kinds of "value" items. Some of the items are a find... some of them are a find but cheap in quality, and some of the stuff is just cheap in quality. It is a large treasure hunt where you have to be leery of the gotchas! Those items that you think your getting a great deal on and then they fall apart in a day or so. However if you have the time, the inclination, and a discerning eye this can be a great place to find a bargain and some fun things. read more

Ross Dress for Less - A few odds and ends left for Halloween - Department Stores Near Me - Alpharetta, Georgia

This is the ABSOLUTE WORST ROSS I HAVE EVER BEEN TO!! There's was only one person working a register and she said she was the only person working there. Then I se another lady picking up hangers behind register 1. The line wrapped around the isle. I asked the lady who was picking up hangers if she could open up the register. Her response was it's this time and I am suppose to be off so I have to ask if I can stay. I let her know there is only one person working and you can't help.?? The place is disgustingly DIRTY. Clothes are all over the floor in the store and both dressing rooms covered with clothes on the seat and all over the floor. I was looking at something in an isle and another customer said, " ohh be careful there is a big bug behind the stuff. Amelia is the manager. I asked to speak to her from the one cashier. She said I do t know I haven't seen her! 0 out of 10, this store gets a negative 10 read more

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Went to this location recently and was surprised that when I needed help to take something to my car, the cashier told me that she was the only one working there. Hence, I had to leave the item as it would've taken two persons to take it to the vehicle. So very disappointed! read more

I had a great experience. Matt was very supportive with Customer Service. This is a very busy Ross and is going to be constantly busy every single day so I try to come early thank you. read more

What happened to this place? Abysmal stock, no good clothes at all. Grungy feel when you walk in, it's not what it used to be, won't be back. read more

Bad bad customer service not a welcoming place at all. You ask for help and they give you a bad look. Better off going somewhere else! Even the line at the front was long no one at the register. We are having a sad day thought this would make us feel better it definitely did not! read more

They were short staffed, but the staff that was there was working great together. Communicating with one another and trying to move things along. Kyle helped us at the register. Nice to see a young adult showing up to work in times like these. Thank you Kyle. You're doing a great job! read more

Always such a disappointment to see such a disorganize somewhat dirty store! Because they have great bargains you just can't find them because it's scattered all over the store. I know that this is a discount store and probably can't ask for support dedicated to keeping the store clean but anything would help the store! read more

They have two lines here. One for returns and the other for purchases but it doesnt matter. Even if you go in line in the returns area before someone goes into the purchases line they dont really care. They alternate, but it should be first come first serve. I took a picture of the lady at the front but it was because I was a bit mad, and while I am writing this review the manager is following me around which is very disrespectful. Even the people behind me were mad but I guess she was just following policy. But the people at the fitting room are nice and while I was at the cash registers the cashier came over and apologized to me which I really appreciated. read more

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Just was in this Ross location , North Point, in front of the doors there are 2 trash cans one on each side; literally overflowing with trash , trash is on the ground also, In the parking lot. Not sure if the Ross employees are responsible for taking out the trash or if there is a maintenance person who does it for all the stores in this shopping center but it looks Horrible, plus side went around 10 am hardly anyone in the store, thought it would be packed with Christmas returns but nope . Clean up your Trash, it literally is overflowed to the entrance and parking lot read more

Ross Dress for Less - Overflowing trash it's also on the other side of the door , and all over the ground and parking lot. ‍ - Department Stores Near Me - Alpharetta, Georgia

If I could I give this store no stars!! Stopped In at 10 am on a Sunday morning, my usual cheery self with my two boys, we came in for a quick stop to pick up a mat for my kitchen the store was pretty much empty just a couple shoppers and about 3 employees nothing crazy not busy at all. I grabbed my items and made my way to check out where I was not greeted or acknowledged at all by the very upset/ irritable cashier whom rolled her eyes at me and my children as We made our way towards her check out station I nicely asked are you open?, she responded with the rudest tone of voice "I'm standing here!!" I did a double take and said excuse me ? And She responded with the same answer again I was utterly shocked at her disgusting behavior and said to her well mam your lights not on and I'm just making sure you can check me out she then again aggressively answered none of them are on ! And Walked off yelling she didn't have time for this and that her manager could check me out. The manager approached the check out didn't even acknowledge the situation until I mentioned it and she defended the employees behavior by saying they were very over worked ?! Well yikes we all are , im in the medical field and I know that more than anyone but I don't go on mis treating people for showing up to my place of work, in conclusion the manager very reluctantly said she'd address the situation with the employee which I very much doubt, I hardly shop at ROSS and this given situation reminded me why I don't shop at ROSS. If you want to be mistreated and yelled by the employees this is the place to shop. In addition this employee was not wearing a name tag so I did not get her lovely name. read more

Ross Dress for Less - Department Stores Near Me - Alpharetta, Georgia

Their athletic selection was very scarce. First off, the sign that is supposed to guide you to this department/area was way off. Instead of hovering over the actual athletic area, it was over an open space with lots of random tops and bottoms. To top this off, their selection (both style and size) was very poor. :\ Granted I did find one long sleeve top that actually fit. Other than that, I was very disappointed. Check-out time... Double :\ How is it possible that you have 3 or 4 (not an exaggerated #) employees at the front registers with only 1 actually doing the ringing. Although there was only two customers in line, it would have been the decent thing to do to actually, well I don't know, provide the customer service you are paid to provide. I mean come on! The lady hogging the only register had a return and was being fussy about something too. Oh and that is NOT it, unfortunately. As I am standing there kind of having a confused look on my face, this one employee just seemed to think it was alright to cut between me and the space I was providing to avoid the fussy customer in front of me. Um. Have you ever heard of "pardon me" or "excuse me"? This was not a 3 feet space or anything like that. It was a close encounter. Something that would deem appropriate since the employee was cutting into my "personal" space. Needless to say, this is my first and last visit here. Even the Ross in my small home town had a more vast clothing selection and better customer service experience than this one. read more

If I could give a negative 0 stars for this location I would. At this point I don't even know why I continue to torture myself by patronizing them. The custom service throughout the store is deplorable. One day while talking the security guard about the customer service, he informed me they treat people this way because of the demographics that shop there. I was beyond pissed! It makes no since at all that the manager runs his store like he's in the hood. In the hood deserve great customer service......I digress. Today the store closes at 7pm. I (by myself with not a soul in sight) am at the door at 6:50 and the entrance door is locked. Before giving up and leaving I beg the security to allow me to look for 1 thing for my sons birthday. He says "My manager told us to close early (per usual). Please ask if I could look for 1 thing. Him: By the time he answers it'll be 7:00". Me: "I'll wait" Him (3 minutes later) "He's not letting any in, plus if we let you in we have to let everyone else in. Now with a small family approaching, I leave. Fun fact I have been in the retail customer service industry a pretty good part of my working life. And I get it, you want to get people out so you can clean and go home. But in no way should you sacrifice treating people fairly and with respect. Not talking about this SPS he was very nice and respectful. I myself will not make anymore attempts to shop here. I truly hope enough people read this and if you have experienced similar issues, to call customer service and complain. They need to stop being renegades and get the coaching necessary to cultivate a healthy relationship with their community. read more

So very disappointed in the staff at Ross. My daughter, who is very disabled from an auto accident was on a cane and in a line for check out. She struggled to walk into the short line at the return register...and the clerk told her to go back and use the "roped" area that funnelled the line, but was currently empty. When my daughter complied another shopped jumped into her spot and was helped by that same clerk! I've seriously thought of pursuing action through the Americans with Disabilities Act. I refuse to ever return to Ross... such a disappointment :( Mary W. read more

The place has some designer things at reasonable prices while others not so much. But I do say you always manage to walk out with something cute and below price. The music playing I don't care for at all . Some of the ppl there are caring good employees but some shouldn't work with ppl at all. They tend to be filled with drama . read more

FIGURE IT OUT! This is the least successful location of all of the Ross stores. Over the years it has struggled with cleanliness, organization and good customer service. It is also one of the most shopped stores due to his proximity to the mall and other stores. The key to shopping here is to lower your expectations. If you lower your expectations you won't be disappointed and if you find something awesome, it then becomes EPIC. I consider this a just in case store, which means that I always check it "just in case" something cool is lurking in the wings. My greatest finds were a couple of large metal easels. I use one to display art, (family caricature) and one to display a mirror in my office. During this same trip, I also found a couple of metal lamp posts and a nice mirror. This location is better suited for finding household items although you can occasionally find great clothing deals. If you want to find the best clothing selection, I recommend the Johns Creek location. With Ross, each store tends to have its own flavor or character. Once you figure it out, you will know how, when and where to shop. read more

Ross Dress for Less - Maxi lounger also purchased in peach. Perfect for lounging and vacation. - Department Stores Near Me - Alpharetta, Georgia

I wanted to purchase some shoes( Rockports) and they tried to change the price after they rung it up for what it was mark down for (19.99) and the cashier admit that they mistakenly mark them down for 19. 99 and that they are suppose to be 39.99 and if i wanted them i have to pay 39.99. I ask for the manager (Ralph) and when he finally came he say that it was a mistake . I than ask him to acknowledge the price because it was there mistake and that's the law..... He rudely say he don't have to acknowledge a thing and the price is 39.99, I ask for cooperate number and he say some 1800 number rudely walking off as saying it . I ask the cashier to take a picture as she start to tear off there price of 19.99 so she allow me to and I just politely took the picture and walk away empty handed...... Not going back and the manager need a new attitude !!!! read more

Ross Dress for Less - She gladly allow me to take a pic of the price they mark it down for not to mention the 39.99 was no where on the shoe!!! - Department Stores Near Me - Alpharetta, Georgia

It's difficult to find a lot of good things to say about the store. I go in here sometimes and find some really cute things at decent prices but I'm not sure that it justifies dealing with the disorganization and the poor customer service. The store just always seems chaotic, things are all jumbled up and it just doesn't seem clean. Nothing looks new and shiny, sometimes it just looks tired. Customer service is nonexistent, I don't believe they know the meaning of the word. There are usually a couple of cashiers with one, maybe two registers open. They don't speak to you they don't offer to help you with anything and they can't answer any questions. Frequently there are many customers in line, with this one register open while a manager hovers nearby but does nothing. I shop here, I will return here, because of the items. If there were another store that had the same items at these prices, with this variety, that was clean and halfway friendly I never come here again. read more

Is this place getting out of business? They're losing stocks. Shelves are getting empty literally. Why aren't they filling the spaces? They used to have many interesting items when I moved into the neighborhood a month and a half ago. But not anymore. I've been checking their stocks almost every week, but it turned out to be wasting time. Come on! One thing I can tell them good job is the cleanliness. The whole store is very well-kept. I appreciate that, but that's not everything they're supposed to pursuit. read more

Ross is like a TJ Maxx crossed with a Walmart. Shopping here is like going on a treasure hunt; you've got to search through a lot of stained, torn, and broken clothing. Sometimes, you'll walk away empty handed. However, then you'll find a designer sweater dress that was originally over $100, for $12.99, and all that searching will be worth it. Ross also has a huge selection of dresses (ranging from cocktail to work appropriate) and suits. Almost everything is under $30. Also, all Ross stores seem to have just as many plus size clothes for women as regular sizes. If you see a cute dress in a 4, they probably also have it in a 14. read more

The problem here with this store are the staff. They are very unprofessional And mistreat customers. They yell and verbally abuse customers. Do not get surprised if they called you a name. The store manager did not seem to care about customer service. read more

I like Ross, sometimes, on this particular visit 5-16-14 I promise you that the dresses in my size looked like they came from the flea market. Ross gives me the feel that it is closing when I enter their stores. They have lots of space, but the racks are sparse. The sizes are wrong too. Where do they get those shoes from? I expected more from Alpharetta. read more

Customer service is really lacking here. I'm new to the area and figured this would be a nice Ross considering the location. While I noticed everything was in order, when I went up to pay I was not even greeted or thanked at the end of my transaction. Also, I was told to put my basket back at the front entrance. I have never ever at any Ross been asked to do so. While I don't mind helping out, the manner in which I was told (not asked) to do so was not something I'd ever experienced at any retail shop. read more

Ross is one of those cheap discount clothes retailers. There's also some bath products, luggage, and food sections, but those are pretty small. They have a large selection and cheap prices, so no complaints there. The industrial lighting makes it feel a bit like a warehouse but I'm not sure what else to expect from a discount place. My wife likes it, so that's good enough for me. read more

Pretty well organized and seemed to have a reasonable amount of stock. Staff was pleasant and transaction smooth. They had a well stocked section of purchases if that's what you go to Ross for! Other Ross stores seem kind of sparse in this department. read more

Poorest customer service I have ever received, never coming back, these employees don't even speak to you when speak to them. Bye

Just got checked out by the manager Christina, what a rude and mean person. You can tell she didn't want to be there. Your managers should be someone who can deliver customer service not make them walk away feeling like crap because the manager had a shit personality. read more

This is by far the worst store on the planet. Every single one of the employees are terrible. The cashier was straight up mean and rude and verbally abusive. The store is dusty, gross, and smells. The bathrooms are worst. I vow to never step foot in Ross again because this store. Save yourself and dont come here! There's a brand new Burlington Store down the street in the same shopping center. read more

Terrible customer service, be prepared to wait in line a minimum of 15 minutes. The manager doesn't do much to alleviate the congestion of people. It seems like almost all the employees go to lunch at the same time,which causes everything to get backed up. read more

This customer service is terrible. You stand in the wrong line and get yelled at. We were standing in the returns line like everyone else and when we were next in line the lady said returns first. We were waiting in line for 20 minutes waiting and he was waiting less than a minute. The customer service is the worst I have ever experienced and until they do something about it they can count me out as a customer. And I would advise you do the same. read more

DO NOT SHOP HERE! My 85 year old mother and I were robbed inside this store. 1 of the reasons i take my mom here is because i felt safe leaving her on her walker, while i would shop and try on clothes. They have a huge sign when you walk in the store stating the store is monitored by cameras for customers protection, and they stated that they have security there as well. When I went to try on clothes, I noticed my purse, that had been in my cart, had been unzipped and EVERYTHING was gone. I ran back to my mom. She was sitting on her walker, shaking. After I had gone to the dressing room, a woman approached my mom, and tried to steal her purse, that was on the handle of her walker. My mom clutched her bag and screamed. The woman ran out the door. She had obviously been watching us, and when I turned to show my mom the clothes I was trying on, this person unzipped my purse. Took my wallet, make up and cell phone. I had over $200.00 in cash, credit cards, checkbook, license, etc. We called police, and spoke with the manager. She informed us the cameras were broken and had been for months, and there wasnt a security guard there that day. It took me 2 weeks to get a return call from the corporate office in Los Angeles. When they called, they referred me to their insurance company. Another week to hear back from them. When I finally spoke with a person, I explained what happened, and that the reason we shopped there was we felt safe due to their advertising they had cameras monitoring the store. All I was asking for was to be reimbursed for the cash, and the cost of replacing my license, make up, phone, and wallet. I explained my poor mom was traumatized, as was I, since the thieves not only wiped me out, but also knew where I now lived. The person representing Ross, rudely informed me that they're not responsible for my stolen things, or the fact my mom was completely traumatized and couldn't sleep at night. I explained their cameras were broken and had been for months, that I was not a wealthy person and this would cripple me financially. The insurance person stated it wasnt their problem, but if I wanted a little gift card to Ross, she would see what she could do. This is a million dollar company. We were robbed inside their store. We would have never gone there knowing their cameras didnt work, and they had no security. If I could give a zero star rating, i would. read more

Worse Place To Shop At !! The Security Kept Passing By If Like I Was Stealing Something ! Kept Looking At Me. Customer Service Is A Negative ! No Welcome To Ross NOTHING Or When I Purchase My Items The Lady Didn't Even Talk To Me & Not Even Have A Nice Day ! read more

Poorest customer service of any Ross I have ever been to. The employees were very rude and unfriendly. I don't know if the management does not treat them well or what the issue is but it is very apparent that none of them want to be there. If they don't want to be there, why would I? It's unfortunate that they lost me as a customer because this Ross is the closest to me. I've actually gone to Ross by Mall of GA, which is twice as far for me to drive, but I like to feel welcomed when I walk into a store to spend money. The Ross there is much better, not to mention, the selection is so much bigger! I'm sure that this location will lose more and more customers if this disappointing attitude from the employees keeps going and I would not be surprised if I drive by there one day and it's a Hobby Lobby or a company that knows how to treat its customers- at least with the basic courtesy. I don't expect any special treatment, but I don't think it's too much to ask to not be a jerk to your paying customers. read more

I've always loved Ross. I think I have shopped at Ross for basically my whole life. Sometimes going here is a Mission: Impossible, but other times I find the purse (or whatever it was) I've been looking for. I usually go here for purses/handbags because you can usually find some really nice bags at a deeply discounted price. I also buy my winter coats from here. If you can brave the hunt through the store, it will be well worth it. read more

This is a good store. I'm normally a Marshalls girl but I was pleasantly surprised when I saw their vast selection of pretty much everything. You do have to look really hard because I don't think their dresses are sorted very well but who cares, you're getting a really good deal. I don't mind sifting through hundreds of dresses but that's just me. read more

I'm usually a TJMaxx shopper, but decided to walk to Ross because I had been next door at Buy Buy Baby. The store is not well organized which makes it hard to find anything- especially shoes. I didn't have much time, and I can't begin to tell you how annoying it was finding a pair I liked only to realize they were in the wrong size section. (Literally all of them). Also, customer service is non existent. I tried asking an employee where the restroom was (I'm 9 months pregnant), and instead of helping me, she hopped on the phone to the front desk and started chatting away, refusing to acknowledge me. When I did find the bathrooms, they were something out of a horror film. I'll spare you the details, but hands down, the grossest bathroom I've ever stepped into. (As in wanted to call the health dept bad. ) The prices are cheap and cheaper than TJMaxx on most items, but it's not worth it. I don't know how this place is in business. read more

The store is somewhat clean and organized but the customer service SUCKS. I'm elderly and needed some assistance, I asked one of the employees(Joy) for help and to my surprise she completely ignored me. I asked for the manager on duty, and guess what she replied "I am". I told her that I will report her nasty behavior. she said" I don't care", in a very hostile manner. Unbelievable. If she was too busy, she could have gotten someone else to assist me. Worst customer service I've ever experience. I will be taking my business to Marshall's from now on!!! read more

This stores is filthy and trashy. Good luck trying to communicate with the manager. I tried he reeked of alcohol. Go to another store in the area this one always lack merchandise. read more

I would give this store a Zero if I could. I use to shop here for things when I lived in Nashville as they carried some items for less such as fragrances for my Aunt at Christmas. The store at Northpoint was a disappointment from the beginning. First, you are greeted by a loss prevention officer ( warm and fuzzy). I found the perfume and some mugs my daughter as she really wanted a troll mug and I chose a few for friends. Other than that I do not venture much further into the store due to constant disorganization. It took me four attempts to get a cart that actually worked. Then you have loss prevention following everyone around. Not a pleasurable environment. We get to checkout ...I moved the inadequate shopping basket/cart up a bit I pushed it forward so that my child would not trip or get hurt. I was told rudely by another clerk that "I need to make sure I take the basket back " 1. I planned on it 2. If I didn't there is a thing called customer service and a thing called courtesy. Ultimately it's not my responsibility. I'm just being courteous by doing so. There is no postings that say to shop here you must return all carts and baskets. Good luck with that. I am not above retail I worked in the profession for years. Don't give me attitude. I moved the cart to prevent your store from an accident! I return carts as a courtesy to your store. Be thankful I don't leave them on curb. I am VERY thankful there are so many choices to shop. I'll gladly pay more money to be treated decent than to be criminalized and treated poorly and as my 100$ purchase did not matter. And to be snipped at by a begrudged employee . So I returned my purchase immediately notified management ! corporate was there. They didn't care , it does not matter. Ross is a step above a thrift store with employees with bad attitudes. If you don't like your job FIND another one especially during the holidays. I worked retail during Christmas for years and my attitude was not projected on others. I kept my bad days in check and if is the norm for you then I suggest you find a new career path ! read more