I could not recommend Steve and his team more to help with your home theater needs. His service and…read moreexpertise were incredible and he even offered insightful consultation regarding which products to purchase to achieve my dream setup along with ideal placements for each product and connectivity tips. His pricing is beyond fair even without factoring in the immense value Steve brings to the table. I'd give them 6 stars if yelp let me!

We have worked with Steve twice now for brick and concrete tv mounting. He is always on time, fast,…read moreand professional. His communication is great as well!

I received excellent service. Chicago TV Installer is responsive, thoughtful, responsive and very…read morethorough. I would not hesitate to call again.

This team is great - From Julia to the techs - they're strategic, informative, they push back when…read moresomething doesn't make sense and my project worked out better for it. They're a very thorough and strong team. I was doing a rooftop/pergola TV/soundbar install. I had a 55" Samsung Terrace. I had a SONOS Ray soundbar, since my entire house is SONOS, but they really pushed me NOT to go w the SONOS and make sure to get a weatherproof Samsung Terrace Soundbar that fits perfectly w the TV... They came back as soon as I had the Soundbar, they even fortified the mounting wood pillar to my pergola frame to ensure everything remains stead. I'm super pleased and it was affordable, timely, and the communication was stellar.

Was great to work with. Very knowledgeable, on time, and kind. Will contact again for any A/V needs.read more

Called the number listed, a man answered the phone and I had to be the one to confirm who I was…read morespeaking with instead of him leading with who I was calling. Instead of saying "yes, this is Universal Home Theater" he responded "how can I help you" and after proceeding with the reasoning for my call, he states they no longer do installations... Odd since the business says open and there are current reviews. I love when people show their true colors immediately as it allows me to hire real professionals who actually align with me.

This is a fantastic, helpful place. A few years ago I walked into Royal to buy a TV. I was annoyed…read moreby my previous set--I bought it online and it developed a line of dead pixels a few years out of warranty--and liked the idea of shopping at a local business. Joe was very kind and helpful, despite resale not quite being their business. He located the precise set I wanted (from another dealer in Florida!) and hand-delivered it to our apartment for a great price. It's still one of my favorite service experiences in the city. Over the years I've recommended Royal to several friends, and if I ever needed repair work I wouldn't hesitate to contact them again. A big box store just can't compete with their wealth of experience and clear passion for the field.

Great, patient team here! They helped me connect a Sonos speaker to my TV -- over the phone! Walked…read moreme through the whole thing. very grateful. And we've received expert help from them before. A++++.

Hired Twizted Home Entertainment through Thumbtack. I thought the team was generally good to work…read morewith while the install was happening, albeit a few issues here and there. However, later found out that there was substantial damage done to one of the speakers I had installed (MSRP $999/each). I reached out to the owner and was told there was no way their team could've caused that damage and to return my products to the vendor. Pictures show this is clearly not an issue from use, as the driver is pretty much shoved in on one side. Notwithstanding, some of the work was not performed as initially discussed (i.e. ethernet cables to cameras were run outside instead of through soffits/attics), and the team was quick to make holes in the ceilings and walls (which ended up being in the wrong places). Given how things have shaken out, I cannot recommend this company for any work. Let the work speak for itself in the photos and see the other reviews online regarding damage. The free work Ron mentioned is shown below with the one ethernet cable hanging from the side of the house. I paid in full afterwards, so if I had high expectations or demands that were "met," I think the highest expectation I had was for them not to damage the very thing they're installing. I actually have texts from Mo partway into the installation where he essentially told me to install things myself because he thought they were too valuable for him to install (which was part of the services I hired them for). Also beware of some of the other positive reviews, as one just popped up that of course mentions "no holes" for similar set up and the initials match one of the employees on Yelp (Mo N.), but on Google and Thumbtack it shows two different names altogether for the same review. Seems like they're padding the reviews and photos so you won't see the work they did at my home.... They're also now threatening me via text to stop updating my reviews for calling them out. There's been a handful of 5 star reviews in the last 24 hours after posting my review used some old photos from their Thumbtack and website (which they removed and replaced).

Twizted Home Entertainment exceeded all expectations. From start to finish, their team was…read moreincredibly thorough in helping us select the right sound equipment and integrating it seamlessly with our short throw projection TV and in-home sound system--which hadn't been working since we moved in. They didn't just stop at audio/video setup either. They connected all of our TVs, shades, and thermostats to a single, easy-to-use app on our phones, making our home smarter and more convenient than ever. Mo, in particular, was outstanding--knowledgeable, detail-oriented, and truly focused on customer service. Not only was the entire experience smooth and professional, but the cost was also significantly lower than other quotes we received. We'll definitely be using Twizted again in the future and highly recommend them to anyone looking for smart home or entertainment system services. A+ experience all around.

My quote called for hidden wires, but I was told this was impossible upon arrival. The price was…read morenot adjusted, and I was provided plastic coverings. The owner was unapologetic and essentially said you already paid for it. It's really unprofessional business. He did nothing to ensure that I was satisfied. They charged $800 to hang 3 TVs and left me with a number of exposed wires.

$250 for a TV mount is crazy. Just do it with a buddy/neighborread more

Rafi went well, that's what!…read more Rafi said he would show up at 11:00 and he was on our door step at 10:59. He is easy to schedule with and offers multiple time slots. Rafi is more than knowledgeable, super nice, and incredibly talented in hanging TV's, setting up peripherals, and getting things to work. We are grateful for his time, expertise, and experience. We highly recommend him and would have him back in a heartbeat for other TV-video-electronic issues! Thank you, Rafi Patrick Shaughnessy Chicago, IL

Had a LG 32" tv that suddenly had no picture (but was getting power). Took it in for a diagnostic…read moreto Minas since they're listed as an LG service center and in the neighborhood. $39 for the diagnostic and Raffi thought best guess would be the main board. Since it's a 32" tv, he suggested going with a new tv since the part, new would be $160+. (Aram did also offer that they had a 32" in the store for $99). Raffi was open to me making a low cost effort to repair the tv by having a $20 part shipped from a recycler to the shop. Though the part was an exact match for what was in my tv, it didn't fix the problem (suggesting it would be a more complicated problem with the display itself). I took care of returning that part. All these checks were part of the $39 diagnostic. They took care of recycling my old tv and I went ahead with shopping for a new 32" tv.

Jeff was great! He guided decision making, ordering, and scheduling throughout the whole tv…read moreinstallation process, which made it super easy from my end. His attention to detail was also extremely appreciated, as everything turned out perfectly. I highly recommend him if you have a simple install or need to do something a bit more custom like I did.

Jeff and his crew did a fantastic job! They cleaned up 25 years of prior bad installs, put in a…read moregreat system, the cost was reasonable and as promised, and they were a pleasure to work with. Highly recommended!!

Ross did an amazing job mounting my TV, floating shelves, and picture frames. Everything was…read moresmooth, quick, sturdy, and so professional. Even took the time to explain why and what he was doing as he did it. Very personable and it was such a great experience!

Ross was fast, clean, professional and very efficient. He did an excellent job hanging our 2 TV's!…read moreWe'll bring him back to hang pictures for us later

My wife and I recently purchased a single-family home which was a significant graduation from…read moreowning a condo that brought about a number of new responsibilities and complexities. Additionally, this home was a new construction that brought added variables in the form of options to implement and customize. The logistics of buying are always taxing which is to say nothing of moving and initial setup. It was this "initial setup" where Auggie and his team's expertise shined to quickly bring our new home from an ominous "TODO list" to a place that we felt both comfortable and safe. Auggie started by first walking through the home with me and demonstrating his encyclopedic knowledge of all things pertaining to connectivity, audio & visual hardware, as well as monitoring & security. He not only used his knowledge to enumerate the options available to us but really demonstrated a commitment/empathy to our needs which were prioritizing safety, connectivity and then conservatively scaling into A/V options (having just dropped a lot of cash on a down payment). There was no upselling. He built us a min-viable plan while providing cost-tiered options thereafter (for us to both get a sense of trade-offs but also for us to have a sense of what to consider long-term). It felt selfish on my part in that I did not have to do deep research on these different subjects but rather I could pose my "stupid" and numerous questions to Auggie to be met with a quick reply that capably addressed my knowledge gap. He made it easy for us to decide to work with him. Once we aligned on scope, execution came next. On this side of things, there existed the same, relentless commitment to customer satisfaction. Despite having many concurrent projects at the time (also a good signal), they worked hard to set us up quickly after moving into our new home. The installation staff was prompt, diligent and professional in setting up our home but also very affable and patient with respect to walking me through how to understand and utilize our system. We are very happy in our new home thanks to Auggie and his team. There's more work to be done in the future and, based on our full experience, we will certainly call upon Auggie when that time comes

Great company to work with. Worked with them on a whole house renovation including audio, video &…read moresecurity. Efficient and seamless installation. What makes them exceptional is they don't disappear after the installation. Mambo and his team are available to troubleshoot (hasn't been an issue very often) at night and on weekends. Highly recommended.