I am absolutely in love with Diesel. Their extroverted style and flair for contemporary fashion makes me feel at home. Their trendy, unorthodox styles is perfect for me because that's what I love!
Upon visiting this store, it's just as compact as the one at Ala Moana, however I prefer this store simply because of the service and less traffic (depending on the time of day) Although the store is small, it still packs a punch! There is still an adequate amount of selection to choose from--I've shopped on their online store and there's much more selection, but it's nice to see some of it in person.
When I visited this store, my intentions were to get one thing and see what went on from there. Shopping a lot, working in retail myself and being an Elite, I like to test the skills of their employees to see if I'm impressed or not.
I was helped by Sime. He was friendly and gave good product knowledge, when asked. If only he asked me more open-ended questions because he was under the impression I was just going to get one thing, I wanted to see his selling skills so I had to push him! I came in with no spending limit and I'm in love with this store, so I'll practically buy anything. As an expert client advisor, he can improve on getting to know me more so he could style me from head to toe (that's your UPT). Upon styling, show me higher priced items first, then work your way down; shoes first, then socks, etc, (that'll help your AUR) also giving more product knowledge and styling advice; I wasn't sure about the shoes I tried and I questioned a leather jacket, if you were to find out the underlining reason as to why it wasn't perfect for me and suggested what I could do to make it perfect, it would make the buying process much more smoother.
For one of the shoes I liked, they didn't have my size, so they ordered it for me and it arrived four days later to the store--with an option to mail to my address or their store.
Lastly, I kept feeling an awkward moment for when they tried to break away or stopped talking about a certain subject.. the manager and him sort of just stopped talking and stood there looking at me. I was thinking.. hmm do you guys know what to do next, or do I have to do it myself? Next time, try: reinstating our accomplishments so far then bringing the conversation to a conclusion by either asking more open-ended questions or even an assignment for me.
Nonetheless, the service is friendly and this is a lovely store to shop at especially in such a great location! I'm sure when tourists come in they're greeted by approachable associates that are ready to help guide them. Should a new collection arise, I will gladly come back.
*Parking: none. Better to walk
*Hours: 10-9:45, sometimes open till 11
*Return + Exchange policy: 30 days with receipt
*Price: $$$
*Management: 7/10
*Employee product knowledge/skills: 6.5/10
*Merchandise quantity: has updated collections, but online has more - sizing quantity is limited
*Bathroom: yes, upon request
*Cleanliness: floor is dusty and has animal hairs. Clothes and products are neatly placed.
*Clienteling: unsure read more