Not enough workers in the shoes. They should have the shoes boxes out so you get them yourself. They probably are trying to deter theft so they keep them in back. Thats fine but I couldn't get any help so they lost my business. read more

Second time buying my sons bike from this company and this time was a great experience. TEDDY one of the managers was walking with me and my family showing the great selection of bikes they have and my son fell in love with one of the bikes, he spent a good time explaining the right size bike my son needs, and all about disc brakes gear and more. Great purchase and 5 stars wasn't enough to describe my experience. Strong recommendation to this great team. read more

Worse customer service I ever received, I really don't know who is charging of hiring but they should be doing a better job. The kid was disrespectful, not helpful, had an attitude like was something. He only had one job and that was to help me to get a pair of shoes and he couldn't even do that. Never setting a foot in that store again. read more

Stopped in for a new pair of running shoes. Went to the brand I always wear and was a little overwhelmed with so many to choose from. Damone stepped right in and provided a variety of shoes for me to try based on my preference. He checked in to get some feed back and added another selection for me to try. Damone covered all bases to ensure a pleasant shopping experience! Thank you! read more

Attention Managers: Train your employee JOSHUA not to treat paying customers with his bad attitude. JOSHUA was working the register today, very disappointing. JOSHUA was unfriendly with a bad attitude. Word of mouth is bad for business for this location. read more

Came in today in the hopes of finding my son a bike. Luckily, David was there to help us. He was very knowledgeable and helpful. Answered all our questions and concerns. My 8 year old son even said he was very nice. I recommend you asking for David when you are looking through their selection of bikes. Thanks again David !!!! Also, the young man at check out was very polite !!! He was so cheerful and welcoming. I'm very happy with my overall visit. read more

Terrible experience trying to call the store and find out if they have a product. Finally got through to someone, they transfer me, phone rings forever and then hangs up. Try calling back, nobody answers... read more

Daniel at the counter was seriously super helpful. I don't make reviews for retail stores but hands down deserves some credit!

This is Jeannette. 5 Stars to Ryan, manager of Dick's at Tustin. Yesterday he took the time to listened to my personal issues and promises me to evaluate my situation, today 8/25/2021 when I went back to the store n Tustin, Pablo took over, very a very kind and helpful attitude, he directed me to the Department and took care of my problem. I want to express my appreciation to Patty and Pablo for their excellent customer service and to Ryan to help me today to resolve my issues with the bikes. Thank you guys for your kindness and understanding. Awesome team, very professionals, and thoughtful. read more

I would highly recommend every time I go they give great costumer service and they always have what I'm looking for.

Dick's is a full service sporting goods store. They have equipment for team sports, a big shoe department, fitness equipment, golf, tennis, etc., etc. All of the merchandise is name brand stuff and pretty high quality. It is fun to go in and look around to see the latest and greatest sporting equipment. The only issue I have with Dick's is the prices are pretty high. Everything is priced on the high side of retail, and sales are not that great. I hate to say it but Dick's is the kind of brick and mortar store that you go to try something on and then run home to order your merchandise on Amazon so you can save a few bucks. One thing I do like about Dick's is that the store hosts community sports sign ups. Last time I was in the store was to sign up my boys for AYSO. Time before that was to register for the Tustin Unified Schools Dino Dash fund raiser. I don't know whether Dick's charges for using the space, but I do have to say they provide a valuable service to the community by providing space for these sign up events. That is the main reason I am giving them four stars instead of three. So, Dick's, if you bring your prices down to a place where are more competitive, I will shop in your store more often than just when I have to sign up the boys for whatever sports they are doing this season. read more

I've purchased in this store about 10 times and every time I do it's pleasant. They're pleasant with helping me find the right shoe to getting a refund for a product that just didn't work out. Keep it up! read more

This review is only about the customer service. What a mess No one really helped us get cleats for our daughter. They didn't offer us socks to try on and after we opened a pack ourselves someone finally asked. The store was ok as far as set up and displays. Much have been the day crew At check out the phone rang and rang...seriously no one in the store can pick up!? The cashiers were pretty lazy. Overall, when applying the application must have said "can you be apathetic?" And if these millennials said yes-clearly they were hired. Some off duty employee walked thru and every working employee had a conversation w him. He even walked in the back. Serious retaining needs to be done. If I didn't need these kid cleats for tomorrow I would have ordered on amazon-at least the computer is nice to me! read more

I was on a mission to find gifts for my parents. I knew they both wanted workout outfits and new running shoes, so I went to the closest sports store I could find and here I was! I made the colossal mistake of starting my shopping just a week before Christmas, but it was too late now! I grabbed my purse, walked into the huge store and shouldered my way through the massive crowds! I went straight to the shoe section, since I knew it would take me forever to pick them out. I'm a little worse than Cher from "Clueless" - "You know how picky I am about my shoes, and they only go on my feet!" - especially when i'm giving them as gifts! The section was packed, so I did a 360 and went to pick out clothes instead. Each brand of clothing had it's own small section and I went straight to the Nike's. It didn't have a wide variety, but the clothes were organized and weren't scattered around or a mess, like I expected at a store that was this packed! I was able to locate some jackets, matching shirts, sports bra and nice black sweat pants for my mom. My dad was a little harder, there was very, very little in Nike apparel for men. I was able to pick out a few shorts, some sweat pants, and some t-shirts, but couldn't find a jacket, since the stock was limited and they were out of his size., but then, that was my fault for waiting so long! Having all the clothes picked out, I made my way back to the shoe section and I was not surprised to still see it packed. Oh why did I wait so long to go shopping! After a few hour (Haha, not really a few, more like 1.5 hours) I found the shoes I wanted and this time was really surprised to find an associate come up to me and ask if I needed help! I figured everyone else was hoarding them! He quickly came back with the shoes (and right sizes) that I wanted and I walked to the cash register, ready to pay and leave the store and ... oh damn ... I was staring at a line that was too long to even begin to describe! The line moved faster than I thought and I was finally at the register 45 minutes later! I paid for my purchases and it turns out that I qualified for the $150 cash gift card, since I had spent over $300! So I will be making a trip back later this month for some new running shoes! read more

While I wouldn't buy my running shoes here (actually, I don't think they even carry the model I wear), Dick's does have a huge selection of running clothes, especially my favorite Nike shorts. I've never seen such a huge choice of colors in one place. Mostly though, this Dick's location is great for registering for some of the local races put on by Renegade Racing, such as the Dino Dash and Make Room for Santa. It's so nice to be able to stop in the day before the race and pick up your bib number, t-shirt, and goodie bag, rather than arriving early race morning to stand in line. When I went in before the Dino Dash, they had dinosaur footsteps marking the path to get to the registration area in the back. So cute! read more

Do not buy any Sole Exercise Equipment from Dicks Sporting Goods or any Sporting Good stores. I bought an $1,800 treadmill on sale for $1,200 3 and a 1/2 years ago. The warranty was for 3 years. Last summer the circuit board stopped working. I called Sole's Customer Service. They sent me a new circuit board that I had to install myself. Ok, whatever. 3 months ago, the circuit board stopped working again. I called Sole's Customer Service again and was told that my Warranty had expired and they could not/would not help me. I told this dude that the circuit board that just stopped working replaced another circuit board that stopped working less than a year ago. He said "sorry but your warranty has expired". WOW was I surprised. Take my advice, don't buy any Sole Exercise equipment, anywhere. Most treadmills should last 6 - 8 years. Mine lasted a little over 3 years with regular maintenance. I had the junk guy pick up my $1,200 Sole Treadmill last mill. How appropriate, after all it turned out to be junk...... Stay away from Sole Exercise Equipment ..... read more

Large, big, spacious, uh....did I say big? Sure the building is sizable but the inventory is all over the place. Store associates do little in the way of keeping an organized shop and customer service resembles the practices of paranoid agoraphobics. Help yourself when you come here because nobody else will. And be ready to rifle through thousands of articles of misplaced equipment and clothing. I'd rather go to REI. read more

Do *not* buy a bike from Dick's Sporting Goods. I bought a Mountain Bike and I specifically asked what the return policy was. "90 Days" is what they said. I come back to return the bike within 30-days and they say that they don't accept bike returns and Sales Manager Josh Dingley (in violation of California law) points to line on the receipt that says they "have the right to refuse any return." This place is a scam and the staff is spineless. They will pretend to have a competitive return policy, except if you try to use it. read more

Very poor customer service. Not impressed with their store at all, store has a lot of need for improvement.

I went here to get a new pair of gym shoes. I left empty handed. Why? Lack of selection and lack of service. The shoe department here is horrible. It's self-service, which means you get to hunt through the stacks of shoe boxes on the shelves hoping to find your size. Size 13s were few and far between, and even though it was obvious to anyone who saw me I was having a hard time finding what I was looking for, not one of the employees even bothered to speak with me. I doubt I will be back whether it be for shoes or for anything else. This store was light years better when it was Chick's. My experience at Dick's reminded me of why I increasing shop on-line. Some brick and mortar stores still don't get it. If you don't have selection, service, or good prices, you are going to lose out to on-line sellers. Many brick and mortar retailers are going away for that very reason. read more

I totally agree with some of the other people who gave this place a review. WORST CUSTOMER SERVICE EVER!! I was looking for new training shoes and for 10 mins not one employee walked by. When someone finally did, he was very lazy and barely answered my questions with short, informative answers. I then went to the work out clothes section, and again I didn't see any employees who could help me find a size. After I went to the cashier and they were so unfriendly! No one asked me if I found everything okay or anything! And the guys who work in the golf section just stand around talking. I was highly annoyed! Most of the employees seem like there college students being forced to work there. I think this location has a good selection of some items, but pleaseeeee change your staff or I'll never come back! read more

Worst store ever. I call in advance and ask if they sell fishing licenses. Store attendant says, yes. I drive to the store only to find out not a single person (including manager) knows how to print the license. read more

I have to say...a lot of people underestimate the amount of goodies this place houses at their giant Tustin location. I stopped by today because they were having their annual tent sale and I heard from my co-worker about all the discounted summer stuff they have. I was surprised to find some regular athletic gear on sale too! I bought a new pair of running shoes since they were 50% off...woohoo!! (Now the question is, how do I motivate myself to start running....) The trick to their tent sale is to go inside the store because they have the rest of their merchandise in there that's on sale because it can't fit under the tent. They have a bunch of snowboarding stuff on sale, which is pretty awesome at 50% off. I know you won't be using it for another couple of months but you honestly can't beat the price...not even at Ski Dazzle. read more

Jeez, where do I start? I've been here 100 times so this isn't based off of just one review. I really didn't want to do this, but sh*t. The freaking older guy who works at the golf section is totally lazy and won't give any answers nor will he be pleasant. I finally stopped going here 1-2 years ago when they built the Golfsmith (which is equally unpleasant) and Roger Dunn (Santa Ana, the best golf store ever) but I walked in because I was down the street and wanted to see what they had for deals on balls as they are usually pretty good. But that guy was hiding behind his desk, NEVER let's anybody use the stalls. They need a younger person who is engaging to work there. Anyway, for the rest of the store, it's ok. People usually don't bother you, but when u ask questions some people know. I bought a few non golf items here on occasion. You can find better deals if you search online. read more

Dicks I cant return my track shoes I got injure and season end I cant return use staff fuck you I have been return used snow board shirts and boots and even food most place can retuen goods this is the only place cant first time read more

Horrible customer service. About a few months ago, I went in to purchase an Angels jersey/T-shirt and I overheard a conversation between 2 store employees (one might have been a supervisor), he was talking to the other staff member in a very rude way. It made me uncomfortable enough to leave. Today, I went in to purchase some Laker's items, knowing that they probably sold out as they just won the championship yesterday, I just wanted to see. They had a door greeter named Minh - worst door greeter ever, he should be in the back stocking boxes, not offending customers. This location needs better management who hire quality employees. I will head across the street to shop for sporting goods, I will also inform my friends not to shop at Dick's. With so many sporting good stores in the area, there is no point in going somewhere with bad service. read more

This a mixed review for dickssportinggoods.com and the tustin location. I ordered a hydroflask standard mouth 24 oz bottle online because they had what i wanted at the right price and free shipping, I thought perfect. When the item arrived, it was packaged well, crushed paper around the bottle to cushion it while in transit BUT when I inspected the bottle, I noticed one side had a noticeable dent...not that bad but when I turned the bottle to the other side, it seemed to have a matching dent on the other side. I can excuse one dent but 2, NO WAY! The person who shipped the item had to be blind to not see these dents. Needless to say, I had to make a trip to the Dicks location to try to exchange the item. When I arrived, the cashier was pleasant but the guy in charge of the online orders for this store was super concerned that it was his store that sent it out. Kinda weird he didn't take one for the team and apologize for the damaged product and treat it like it was sent out of his store. Meanwhile, I searched the store for a replacement and couldnt find one. They only had the 21 oz bottles and the finish was different. Would have been nice if the cashier or online order dude told me that they didnt have the exact same bottle instead of me running around their store searching in vain. Obviously, I will never order online from Dicks again and I won't go back to this store unless I have a dire need. Customer service is huge to me, if they had been more service oriented and given me some level of support while i was at the store, I would have been grateful and understanding that the product wasnt available. They didn't even try to save the sale and re-order one for me...big box store business at its worst. read more

Conor I think his name was in the bikes shop was very calm and collected when I encountered him with a problem with an appliance And was cool as a cucumber and got my bike fixed by the other guy also very helpful. read more

After visiting Dick's in Newport Beach last Saturday, I decided to see if the Dick's in Tustin was any better. All I can say is wow. I like this store better than Sport Chalet or Sports Authority. Unlike Newport, they actually have an outdoor section and a fishing tackle section. The tackle section is the best of any full line sporting goods store I've been in. The reel selection was amazing. Now don't get me wrong, it's not on par with a tackle only store like the Longfin, but definitely better than the other chain stores. The only down side to this store and my one complaint is they don't carry any firearms or pocket knives. Ok, I understand not wanting to carry firearms in OC, but pocket knives??? Come on Dick's, you need a selection of pocket knives. This place is worth checking out. read more

I came to this Dick's for the first time not long ago since it's changed from Chick's and there was always a bit of sentiment in Chick's. It's just what I grew up with, so when it turned into Dick's, I had a bit of resentment and never really got around to coming back. But after the wound closed a bit, I gathered myself and came in, and wow, have I been missing out! I love that this store is so organized, all sections are clearly marked and designated, but you don't feel like you're walking in a grid. The flow of the store is cohesive, and even better, well kept! The stock at this particular location is extremely comprehensive, and you're likely to find what you need or want at a very reasonable price. My favorite spots are their apparel sections, which stock really great product and selection, and I like their weight lifting section. (Not quite sure how to word it?) I was able to find some lifting gloves that I could not find elsewhere. Finally, their customer service is exactly what I want. I don't like people following me around, attempting to cater to my every whim. I appreciate customer service that is genuine, honest and accommodating. This was perfect. I came in with a return with a receipt and it was handled within minutes, and the sales associate even remembered me and made me feel comfortable with the return. read more

Experienced some issues retrieving my sales invoice and for my bicycle that I desperately needed when my bike was stolen. The store manager, "Lucas" was outstanding in giving immediate friendly and professional service in retrieving my invoice records. It was not just a one-and-done service request either, since the serial number didn't press through on my copy. Lucas was there at every step and just rocked the amazing service quality that is rare to find nowadays. Thank you Dicks for hiring such an amazing manager. I also appreciate your strong stance on gun safety by ending your practice of sending assault rifles and selling to buyers under the age of 21. read more

Worst customer service. Advertising youth football cleat shoes, when asked a very rude employee said"we do not have one pair of those kind of shoes . REALLY ARE YOU KIDDING?? Besides being rude we ask to speak to a manager and wasn't aloud to. DONE DONE. Every Club, VFW, Shriner and everyone else I can let know so we all stay away . read more

I would just like say Thank You to the employees at your Tustin location. I know things changed quickly when the covid-19 virus came to be and businesses across the board are affected and challenged. Dick's Sporting Goods has the best "No-contact curbside pick-up" system I have encountered during the past couple months. From the simple online ordering option, to the email/text notifications, all the way thru customer pick-up. It's difficult that stores and businesses are experiencing a slow down as well as tough decisions to keep employees, so when I discover someone going the extra mile as they say, I feel like sharing with others. My particular interaction was with Andrew from the Tustin location. Thank you and keep up the exceptional service! A+ read more

I brought in my LA Kings hockey jersey to get it customized with Drew Doughty's name and number on it. The guy at the back counter, Mike, was very thorough and wanted to make sure that the final product looks exactly like the real player's jersey. I'm thankful, since this jersey, an authentic LA Kings 3rd jersey, retails for $300, and I don't want some cheap heat transfer decals. Anyway, he was real cool about it. Pulled up some photos online to make sure of the font and colorways. It only cost about $42, far cheaper than through the Team LA store, and he said turnaround time is about 1 1/2 weeks. Whether or not that holds up remains to be seen, but that doesn't really matter to me. I have another jersey I can wear in the meantime. GO KINGS GO read more

Wow, called in and was put on hold 4 times. Every couple of minutes the phone would ring and I would get back to the original person who put me on hold. All I wanted to know was if a hiking daypack was in stock!!!! When I finally got through, the person said he had no idea what I was talking about, or what the product I was looking for is. read more

If you already know what you're looking for Dick's offers a pretty good shopping experience. Its layout is much better than Sports Authority (on the other side of the Market Place), has way better lighting, and their prices are fair. I've purchased soccer gear, a mouthguard, knee braces, etc. without any problems. It's also very easy to order online and then return things to the store. If you're looking for workers with in-depth knowledge on equipment you might want to go elsewhere as it can be difficult to find anyone working other than in the cash register area. TIP: If you're not sure what shoes to buy and can get free shipping, order a whole bunch of styles in various sizes, try them on at home, and return the ones that don't fit/you don't want. Easy peasy. read more

Glen at the bicycle center was amazing! Fixed my son's bike in less than 5 minutes (brakes, chain and aligning the handle bars) and was so cool during the entire process. Also helped out 3 other guests at the same time. Great man to have as an employee representing Dicks Sporting Goods read more

It's ski/snowboard season again, and Chick's the place to get all your winter gears. Currently they are holding a sale on ski/snowboard gear through out its stores, and im talking about great discounts on brand names such as Burton and DC etc. I just baught a pair of Burton Mission bindings for $130 last week, down from the original price of $190. I'm not sure how long the sale is going to last, so try to make some time to go there and check it out. First review~~! read more

Customer service here is equivalent to unicorns, aka nonexistent. I ordered sweats here via online. I checked the availability of my product in stores and it said it was in stock and available to be picked up in stores for an online purchase or in store purchase. To be sure I called the location and after being redirected literally 5 times, a male employee(forgot the name) told me there was none on display, but he would check the back to see if there were any more. The whole time he sounded like he didn't care and was just talking to me because he had to. That's not customer service. After waiting almost 10 minutes for the employee to look for the product, I was then redirected to a very rude and impolite female employee who didn't even say her name. She told me that no one was allowed to check the back and that I would have to place an online order for employees to check the back. I was quite perplexed this was the case as the other employee made it sound like it was no problem to check the back. She then told me though that she would likely cancel my order since she is sure there isn't any in stock. I was quite annoyed at this, as I would rather have her just check the stock rather than me wasting my time placing an order that would just be cancelled, JUST to have an employee check its availability(even though I was already calling to check). After placing the order and waiting 2 hours, I was given an email that my order was cancelled. Never again am I ever trying this location again. read more

Wow their customer service is really lacking in the shoe department. Not only can you not find someone to help you get a shoe, once they give the shoe to you, they never come back! read more