Drove here because the San Jose location did not have the bat we needed. We were helped by Cole, who was amazing! He was very thorough helping us with choosing a new baseball bat for our son. He explained a lot to us on bat choices and even gave our son some pointers. He was great and so glad we chose to visit this location. Thanks Cole! read more

I came here to look at mountain bikes and to buy a stun gun for my wife. The website states they physically have them in stock. However the staff looked bewildered when I mentioned it lol. Instead of trying to find the stun gun that their inventory system states they have. Matt (the lead )referred me to the flea market to buy one and recommended that I not wear the gold chain around my neck as a safety solution. Who says that to a customer ? read more

This place is is usually stock with everything you need. I usually go for one item and can find it here.

I got here to buy my son some size 6Y shoes! I got to the shoe area and there was one guy helping, she pointed where the shoes were and said he would be here wit us. Never came. My son had to get another sales woman to help, we had 5 shoes he wanted to try there was only one of them in size 6. He tried that one and liked it. He told the lady to please give him the other pair so we could go pay. After 25 min wait, the lady was nowhere to be found and we still didn't have the other pair! It's a Monday at 4:54pm there is almost no one in the store! I would understand if they were busy! But they are not! My son has come back with another sales man after waiting 25 min for that other pair. And he is now in the back looking for the other pair! This sucks! Their customer service sucks! I just want to pay for the shoes and leave! Easy sale! This people lost a customer for sure! read more

Think twice if you buy anything that needs delivery and assembly. At least where I live in South NJ they use Select Express, and they are horrible. Consider buying elsewhere. The people at Dick's were very nice, but I wound up cancelling the purchase after two missed delivery windows. read more

The cashier at the front, I think his name was Byron or Bryan forced me into a rewards card points card when I came to purchase my items and told him I was in a rush, I also heard him doing the same thing to the next person in line as I was leaving the store, I don't recommend coming to purchase anything at this store if he is the person who is taking ur purchases read more

Went on a Sunday to buy a bike for my son. After a while in the store trying on some bikes, we made our choice and went to the register to pay. The cashier told us a safety check was needed on the bike. And oh no... the ONLY person who can do the safety check doesn't work today so we have to come back tomorrow... So we had to tell our son that he couldn't have his bike yet... how about doing the safety check BEFORE you put the bikes inside the store, for the kids to try??? If your bikes are unsafe, then don't let them inside the store without supervision (of the "certified" person of course...). That's just ridiculous. read more

This morning I went in to make a purchase because it's black Friday I went in with the mind of purchasing same ammunition, cleats and some camping gear. When I went to the counter to ask the young lady working the counter for sporting goods about ammunition she informed me that this area where is located & the store has a policy of doing finger printing to purchase ammunition. So that they know what you have, it is clearly that this store has fallen to liberal tendencies and because they can't go after your guns they're going after ammunition. I am going to put on every single chat forum I administer to and participate in to avoid purchasing anything from Dick's sporting goods. read more

Ordered curbside pickup of a jump rope. Spend 30 mins on parking lot, had to catch a guy 2 times and ask explicitly. You feel trapped in that situation, you already payed money and spent some time to get there and you have no idea how long will it take to just get small simple item to you. read more

I went here on Black Friday looking to buy a mountain bike advertised in their ad. I got to the store around 30 mins after the store opened on Black Friday and talked with one of their store associates in the bike section. I explained and pointed to which bike I wanted from their ad and the associate said that this particular bike hasn't been in stock for a couple of weeks. Huh??? Granted, I could understand if people already bought the quantity of bikes in stock as I got to the store 30 mins after it opened, but they didn't even have 1 of this bike in stock to purchase today. In addition, I went to their website looking to buy the bike and it is $200 more than the advertised price. However, you can't even buy on the website as it is an in-store offer only. Now, I have never shopped at Dick's Sporting Goods, but this experience has soured me to making any purchases here. How can you advertise a product in your ad and not even have one of it in your store. Horrible mismanagement on one of their most important retail days of the year. Finally, I don't know if this store is going to last very long in my opinion. I have seen this store go from Sportsmart to Gart Sports to Sports Authority and this will probably end the same like the names I listed previously. The store today on Black Friday looked like a typical Wednesday afternoon as there were more associates than customers and many people were leaving without making purchases like I did. read more

Dick's Sporting Goods revenues soar as a result of tightening up gun sales. First time I went back to Dick in years. Since they change their policy and are distancing themselves from the gun manufacturer, I came back and was quit surprise how much stuff they stock in their stores. It really was a pleasant shopping experience. Sometimes doing the right thing really pays off. http://money.cnn.com/2018/05/30/news/companies/dicks-sporting-goods-earnings/index.html read more

Online pickup. Slow. Very slow. Probably not fair test as this is the day after thanksgiving. Finally reached out to a sales associate. She got order quickly. So all's well that ends well. read more

Went to purchase a few YETI rumblers. Great assistance from the really friendly employees here. Will be sure to return for any of my spotting needs. They have a large selection of sports and camping items and seem to be on point with pricing or price matching. read more

I stood behind a guy at the firearms department for 15 minutes and then asked him where the firearms guy was, and he said he was waiting for him but hadn't seen him. I went out front and asked where the rep for the firearms department was so I could buy ammo. They said they didn't have one right now. I said cool I've been chilling out in that department for 15 minutes and I'm never coming back to Dick's ever again. I effectively got Dicked. read more

DICK's are not taking care of their employees, I noticed that they were without energy, probably it was because of end of working day

I was very pleased with my visit to this store. I was able to get a really good deal on hydration packs for my trip to Vegas for EDC. The staff here were very friendly and helpful. Although a bit pushy to sign up people for their club membership. If you are very active then I would say sign up since some items can be very pricey. I definitely plan on coming back to snag a fanny pack soon! read more

Saturday. Peak shipping day. Only 1 of 6 fitting rooms "in order". Please tell me how a fitting room can be out of order. My advice to management is to fix your fitting rooms or give up now. read more

This store is organized.I bought shoes for my daughter and for my son the guy that helped me was nice and friendly and was very helpful. Thanks dicks sporting goods. read more

It was a sad day when Golfsmith (golfing equipment sales and service, clothing, lessons, and fitting) but the good new was that Golf Galaxy (owned by Dick's Sporting Goods) took over and by the wisdom of the company, the original staff was retained. Yeah! Dick's has a free-to-join "rewards program". Not only does Dick's have an excellent abundance of products and sales, but all purchases add to the rewards program bonus. Customer support is friendly, competent and a few times were able to help me with returns and gave me free shipping! They have been very good to this grandpa! I do not purchase weapon from any one, Yelp chose this picture. read more

I ordered a set of golf balls for in-store pickup but after 24 hours, there's no movement on my order. I even stopped by the store and after waiting over 20 minutes for a rep to help me out, he said there was nothing he can do so my order is now in limbo. So much for the convenience of in-store pickup. read more

Shitty shitty 1st experience!!!! I am soooooo beyond disappointed and frustrated! There's a ton of employees roaming around asking if you need help but none of them are knowledgeable about pretty much anything. Selections on football SUCKED!! Maybe 1/2 a row, if that. Pricing is a little higher than other places. They need some serious training for their employees on sports items! It's a damn Sporting's store for god sake! Such a shame because I was so excited about the new Dick's in town. read more

I got $20 reward cash, and it says it can be used either online or in store. When I checked out at this store and tried to use the $20 cash reward, the register said I have to spend $100 to get the $20 off. I showed her the reward email and told her that nowhere in the reward saying that I have to spend $100. But she refused to honor the $20 reward. I came back home, and could use the $20 reward online without spending $100 at all. The bike I bought from there was not assembled correctly, the break and shift gears were both loose, and I have to fix them by myself. read more

They need more certified people on staff that can actually release firearms to you when you come to pick it up after the long 11 day waiting period. I shouldn't have to wait 45-1hr to wait for a manager to release my firearm because they are taking a lunch! Dicks sporting goods needs to rethink the sale of firearms if they can't certify enough staff or at least management and assistant managers to release the firearms for pick up! Won't be purchasing here again that's for sure read more

Helpful staff, but their prices and stock does not match what is advertised. Only 1 item on flyer send out was in stock and they would not take the additional 25% off the bat as advertised in flyer. read more

Disappointed at the state of the store it is big and has a lot of stuff but items were shelved incorrectly and sizes are mixed up. I asked for XXXLT items and was told they didn't have any. What sporting goods store does not have XXXLT items? Are there no offensive line men or basket ball player built for playing in the paint out there. On top of that there were no active military or law enforcement discounts. read more

Guess I'm never shopping here, they must not like people that wear 3XL.... So all my people that are 3XL and up, Dicks doesn't want your business because they carry nothing 3XL or larger. read more

If your looking to buy a rifle., This is not the place to go. Idiot Sales person has no knowledge and was rude when I asked a question regarding a rifle. read more

I will never purchase another item from this store. I purchased a treadmill. The first delivery was a mess. The store loaded the wrong equipment on the truck. Next day The delivery guys came in and assembled the correct item a treadmill, NOT an elliptical, took the boxes and packaging and left. At the time of purchase, the model I liked was broken but, trusting the sales person I bought it on his recommendation. The machine is way too big for the area that I thought would accommodate it. I ended up Dizzy after about 4 minutes. I do other exercises from riding a bike to mini trampoline with not problem. I have a friend that states she gets very dizzy everytime she gets on a treadmill but, can walk 3 miles a day at a fast pace with no problems. I called the store and asked their return policy and was told 60 days with the original receipt. When I ask if the delivery people could pick it up and take back to the store for a fee, the nightmare began. A manager came on and proceeds to tell me once the unit is assembled it can't be returned?? NO ONE ever told me that upon purchase. She states that is store policy?? No other stores do that to their customers. I guess I should have bought it from Sears?? The item is brand new, delivery guys took the box and now I am STUCK with a machine that sits like Albatross in my home and I can only hope to maybe get 1/2 my money back on Craigslist. There was no compromise from the manager and she was not willing to budge even if I paid a restocking fee. Since the store sample is broken, why not take mine and put it on the floor??? I am beyond mad and will NEVER buy anything or recommend this store to anyone! If I would have been told the return policy on treadmills at the time of purchase, I would have NEVER bought it from this store. Seems the treadmill return policy is the ONLY item that has that policy. That was the stores fault NOT to inform me. read more

Wanted to take a moment to acknowledge Chris at this store who did an excellent job guiding us in buying the best running shoes for my daughter who was recently diagnosed with flat feet and is an athlete. He was patient, knowledgeable and kind. He even helped us find the right orthotics that could be placed inside the shoe. One hour later after trying different suggestions my daughter did find the shoes that worked best for her. She has been wearing them everyday for sports and is very happy with how well her feet are supported. read more

Nice store and employees, very clean.. the only bad thing is that darn parking lot is awfully dark at night... The only time I will come to thus store is before sunset... what a bummer read more

I brought my bike in for a tune-up and tube replacement, and while the staff members were all friendly the work I paid for was not completed before I was called in to pick up the bike. The breaks are now completely out of alignment. They do not line up with the rim and they screech even when they are not applied. The rear breaks are so lose that they can not effectively stop the bike. I will not be able to ride my bike until I readjust the breaks myself. I expected better for $70. read more

Great store, great selection. Irritating as HELL reading these other 2 reviews. Not a single comment about the goods or apparel??? They have a great selection of under armour and nike apparel. Staff is friendly and helpful. Has what you need in terms of sports gear and apparel. It's clean and organized so you can find things easily. Come on guys, review the products and store... you're totally missing the point of yelp and killing it for REAL consumers like myself. read more

I've never been to a Dicks Sporting Good store until this one opened up recently (previously Sports Authority). Huge store with an ample selection of workout apparel, gears/accessories for all different kinds of sports/activities. The fitting room is also spacious and clean. Their shoe section is decent as well. So far, I haven't needed help from the employees for anything- usually I just come to browse or I know what I want to purchase already. But I've been asked by employees walking by asking if I need anything so it's always nice to be acknowledged and asked. Nice store overall. read more

I will never try to purchase anything from this store again worst customer service I placed an order on the internet on 6/12/2017 and the status says that I will not receive it until 6/26/2017 Dick's customer service refuse to let me cancel states that after placing order it is now locked into their systems even though it has not been charge because I paid via Paypal nor shipped and states that their is a 60 day return policy on something I won't receive for 2 weeks Thanks DIcky's please read conversation I had with their rep today Breanna M: You are now chatting with Breanna M from Dick's Sporting Goods! Breanna M: Thank you for contacting Dick's Sporting Goods today, Kathryn. I see you have a question about order 10023776582, how may I help? Kathryn: Why is this item taking so long to ship is it out of stock Breanna M: Items can take up to 3 days to ship off. I do not see any delays or backorders. Kathryn: if I order this item on June 12 and will not receive it until June 26 that tells me that there is some type of delay I work and shipping and give my customers a 48 hour shipping not 3 days to expect a delivery 2 week after it was ordered Breanna M: There is no delay that the EDD for your items. Kathryn: can I cancel this order since you have not charge me for it yet or shipped it? Breanna M: no items are charged until it ships. However after 30 minutes of the order being placed the order becomes locks and no changes or cancellations can be made. Kathryn: thanks for the information I now know not to order from Dickey's again Breanna M: I am very sorry for the inconvenience that this may have caused you Kathryn. Kathryn: no need to be sorry Dickeys just taught me something about their customer service when I can't even cancel an order that has not been shipped or charged Breanna M: Well we start processing orders after the first 30 minutes of it being placed. Any order placed after noon tends to make it a little longer by a day. It also depends where it's being shipped from,etc. Breanna M: It's nothing with customer service we help our customer the best that we can. Kathryn: if you call this customer service when I can't cancel an order that has neither been charged or shipped because it is locked in your systems then that also says something about your business practices I know there is competition but you can learn from how other retail outlets treat their customers Breanna M: I'm sorry your order can not be canceled at the moment because it is in the processing stage. We do have a 60 day return policy. Kathryn: will you stop making excuses for your poor customer service your 60 day return policy only works if you receive the item not something that will be delayed for 2 weeks before I even receive it the reason I ordered this item online is because there is not a Dick's Sporting Goods store that is convenient for me Breanna M: Your item isn't delayed if your EDD is June 26. Kathryn: When I have a customer that orders from me I give a 48 hour shipping window not 3 days as I said to expect to delivered 2 weeks after I place the order If you can't give me a reasonable explanation why I can't cancel this order than that leads me to believe that I can't trust the content of this conversation since this isn't the first time I have ordered something on line the EDD of 2 weeks is totally unacceptable but it is out of my control because you refuse to let me cancel it Breanna M: We are only based in the USA. I'm not sure why you think I'm lying but no matter how you go about it. It still cannot be canceled once it is locked in the system. Kathryn: your company may be based in the USA but the content of this conversation speak for itself poor customer service Breanna M: I'm not providing poor customer service. I'm just stating facts. I'm sorry you are not happy about how your order is. We do have a 60 days return on our items like I mentioned earlier. Kathryn: Fact order something online from Dick's can't cancel because it is locked in your systems even though it hasn't been charged or shipped EDD of 2 weeks after ordered with a 60 day return policy of something I haven't received pay return shipping for something I no longer want HARRAH FOR GREAT CUSTOMER SERIVCE Breanna M: All that is correct Kathryn. Breanna M: Sorry you do not like our policy. Kathryn: sorry is just a excuse for poor customer service policy is practices that are in place for the betterment of your business with not relief for the customers Breanna M: Nothing can satisfy you at the moment because your order cannot be canceled. Kathryn: Consumer Affairs rating for Dick's Sporting Goods speaks for its self should have check before ordering https://www.consumeraffairs.com/sporting_goods/dicks.html 1 point out of a 5 rating Samantha K: You are now chatting with Samantha K from Dick's Sporting Goods! Samantha K: Thank you for contacting Dick's Sporting Goods, my name is Samantha. How may I assist you today? Kathryn: I read more

Very understaffed and slow in the shoe department. Each request for a shoe/size took at least 10 minutes. After waiting even longer for one request, we were told that the staff member had gone on break - without telling us or asking someone else to take over. After spending close to 1.5 hours there, we left without having accomplished the goal of buying a pair of soccer cleats. Huge waste of time. read more

Fasho got some nice ass gear. Yee but the workers don't know shit. They should get a training on their items. Shoes are nice tho. Fresh out to death read more

No workers on the floor to help customers. Couldn't find anyone to get me my shoe size. Saw a worker in the back peak out and ran back inside they are like hermits. I'll take my business elsewhere if I have to struggle to find help. The greeter at the door gets one star although he should probably be on the floor helping. read more

Dick's Sporting Goods CEO: Company will no longer sell assault-style rifles, age limits that you created for ammo and firearms? Look at your ammo policies, they conflict with prop 63. You will never get my money. What a horrible way to support customers. read more

Coupons have lots of details, don't work on every day, no using them on already discounted items etc. Other than the coupon "scams" they are decent, however I wish Sports Authority could've stuck..much better service and more. read more

Came in to buy new shoes. After 15 min of standing around and starring at multiple options I decided to leave as there was no one interested in helping out. Not one employee asked me if I needed help or even said hello. I actually had specific questions regarding tennis and regular work out shoes (ideally I would need 2 new pairs) but after being treated like a ghost I took my $ elsewhere. read more