Good for nothing store for people who only care about fashion, had to make a whole account to say it. No bike parts at all other than tubes, no fishing out actual out door gear, they didn't even know how or what a fishing license is and how to print it. read more

Horrible customer service. Wanted to exchange a Stanley that was gifted and was offered $2 for it because that was the lowest it's been for the last 90 days. Absolutely ridiculous! where can we get a Stanley for $2? Save your time and money, shop elsewhere...specially if it's a gift for someone! read more

Best sporting store. The staff there is very helpful knowledgeable and is exceptional especially Myra and Sarai!!

Mostly a golf and clothing store now. Everything I used to go there for is gone. I won't be going back

This dicks is awful!!!!! Right when me and my kids walked in, they eyed us like we were going to steal or something. Every employee in there is damn near trained to stare and follow customers whenever they come in and shop. Not every customer has a mind set like that. This dicks sporting goods is terrible from the start. Bad customer service and all. This store needs to change the way they act with there customers. read more

I was there to re grip some golf clubs and the guy Matt that usually does them is so good man and very quick. I've gone to him about 3 times to do some of my clubs and I love them all!! Thank you Matt and you great service read more

My son had been given a gift over the holiday that didn't fit and we came in to shop for his upcoming baseball season and to do an exchange for the gift to get the right size or store credit if the right size was unavailable. I had looked up the return policy before coming in and saw that if I didn't have the proof of purchase(I did not have one) a store credit would be issued if I showed my ID. When we asked to do the return the associate told us no and that the store wasn't accepting returns at the moment. We bought a couple things that we needed to break my son's new glove in and left alittle put off by the experience, but thought that maybe the associate was having a bad day. I was emailed a survey and filled it out. The Assistant Manager (Andrew S.) emailed me back. He quoted the company return policy and said I needed to have a receipt for all store returns and I would have to obtain a copy of it to move forward with the return. I replied with what I read from the return policy and if I misunderstood something from what I was reading. Unhappy with how the assistant store manager approached this situation, I called customer support. The associate I spoke with was very patient and polite considering I was very upset with how this whole thing had been handled at that point. He recommended I go back into the store and request to do the exchange, and once they refuse again, call customer service to have them approve the return with the sales associate. I explained how frustrating that is from a customer standpoint and how backwards that seems. I shouldn't have to go to customer service to have them approve a return when the store can approve it at the store level. I had received one last email from the assistant manager explaining that they were operating within company policy because they have the right to refuse any returns or exchanges, which I understand. But I also understand customer service especially at a manager position and know that he was choosing to refuse the refund/exchange. I would be understanding if it was a Yeti Cooler or other larger ticket item, but we're talking about a $20 arm sleeve. I do have to commend the sales staff and customer support. They were all understanding of the situation and were following the assistant store manager. The assistant store manager is horrible at his job and doesn't need to be in the customer service line of work. He has made the experience with the store unpleasant and I will refuse to continue shopping at this location and would drive out of my way to do my sporting goods purchases. read more

Great service We had driven an hour to a soccer tournament and realized upon arrival that the cleats were still at home. The game started early and the manager at the Dick's Sporting Goods store allowed our family and another family to come in before the store opened so that the girls could be on time for their games. Thank you! read more

The new shoe section is nice but you have to find an employee to go in the back to get your size and unfortunately there's no one ever around. Someone came to help me at first and then walked away and disappeared so I I couldn't get the shoe in the size I needed. Such a bummer because I was ready to buy the cutest pair of Nike's! read more

I come to this location from time to time, and people are usually always friendly but I Just wanted to thank Brandon for being so kind! Made my day! read more

Great place to shop to get hands on items. Come here to try items. Not to many places for all your sporting goods.

How come I havent been to Dick's for so long? Never again. I put too much on online shopping, and really missed a lot. I came to Dick's and I got it all. Great customers service, very good prices, and also knew exactly what I am getting. If you are like me - used to be a regular here, and didnt come here for a while, I recommend coming here. It is simply great. read more

DICK'S Sporting Goods is a store I go to a lot. I read the reviews and agree with parts, but I think there is no way the store gets average of 2.5 stars. For me it more like 4,5 stars. And just because I sometimes find here things that cannot be found anywhere else. Another thing is the pricing: Very good. read more

i want to thank one of the employees there a young caucasian man in his 20s I would say who helped me with my son's football gear I had no idea where to start and he was such a sweetheart to take the time and help guide me on what to buy thank you for your great customer services. Also, the young American American man at checkout has great customer service. we will definitely be becoming back read more

Store manager, Andrew, has the worst customer service. As many other reviews say. Terrible customer skills.

Staff was okay, i was welcomed in by a young man that was very jittery and seemed to be under lots of stress. A group of working teens in the back just chatted with one another and didn't acknowledge me. Some how, all these folks messed up my online order. The store its self is decently clean, however the workers can use some more training. read more

This location in particular has a very bad team of unprofessionals. It's like the inmates running the asylum. Guest service is non existent, working as if it's a chore rather than a privilege. Very unfortunate because Dick's in other areas are fantastic. Like they say, it starts from the top. If the leadership doesn't care, the rest will follow, which is very apparent at this location. If you wonder why sales are down in a location but Amazon is still flourishing, may be time to take a hard look in the mirror. read more

This store manager is unaware dicks still offers curbside returns and made me come in the store which was a huge inconvenience with kids . Please do better and update your store staff of what is offered since apparently they are unaware read more

Great store & helpful employees. We have bought bicycles, basketballs, clothing, and much more here. If you live in Morgan Hill or Gilroy, shop here- it also supports our local communities. How this store gets some low ratings here makes no sense to me. read more

For a sporting goods store, this particular spot is the place to go. It's SOOOO organized. Every other Dicks stores i have been to with a plethora amount of gear is usually a mess. And no one likes a messy store. And to top it off customer service really means a lot to them because when I asked a question, they don't give you a "ugh look". They also honored a discounted Nike sweater that I wanted that was in the wrong spot. This location is well operated and managed, has everything you could want for sporting goods. I enjoyed shopping here and was able to find exactly what I was searching for, what a great store. I've never had a bad experience at this location. read more

Quick pick-up of an order I had made online. They had designated areas for cars and it didn't take long for the sales associate to drop off my work out items. It seemed like quite a few items were not in stock. Sad to see. read more

Outstanding Customer Service! Walked in today and asked Juan for pricing, he stopped what he was doing immediately and walked across the store to assist us. Then there was Nanette, first offered to help carry our stuff to the register from 20 feet away. Then was extremely cheerful, professional, & informative regarding the rewards program as well as the return policy and payment options. Juan was in the background establishing much of what Nanette was sharing. Since Covid hit us a year ago, I have not seen such sterling customer service as what was evidenced today. Would absolutely return and would strongly recommend!! read more

How do you go to a huge store like this and they have no change for a 100 dollar bill... I'm lost right now. Horrible. I'm done coming here... Trash. read more

Large store, not enough sales people to find for help. No one is in the golf area. Cashiers up front show little customer service. Not a feel good experience. read more

The best sporting goods store within a 12 mile radius. Has most things in stock but not always the high end quality stuff.

I wanted to give a shout out to Brandon for his wonderful job performance. My little one and I needed baseball gear, when Brandon took the time to use his expertise and helped my daughter be fitted for shoes, helmet, gloves, batting gloves, and bat. I am very glad I chose to stop into Dicks Sporting Goods. Ask for Brandon next time you shop here for exceptional service. read more

Belated review. Severely poor customer service. I observed a very rude female worker snatching a product out of a customer's hands, and watched speechless as she proceeded to yell at him, "you're not supposed to be using this here. Do you even know how much this costs?" Well, maybe you should have better markers about what should and shouldn't be used in your practice range before demonstrating such unprofessional behavior. Wow. What an embarrassment. Dick's. I'd advise you to try to avoid hiring such shameful, unprofessional people to work at your facility. It's a downright embarrassment. read more

My brother and I were checking out this place because we were one mile closer to this than the one in Fremont. lol There was plenty of parking so that wasn't an issue. The store was very large and looked clean/organized. For some reason, we were here to find bowling shoes or bowling equipment since my brother saw that on their website; however, there were no bowling equipment anywhere in the store. There was a large selection of shoes (though I felt like it was mostly Nike) which took up most of the back of the store. One corner of the store was for guns and hunting gear, another corner was for lifting weights, and another was for soccer/baseball/football. This place had a lot of things and not a bad place to pick up some gear. read more

DICK'S Sporting Goods - Sports Wear Near Me - Morgan Hill, California

Went in to the store just to look at a pair of golf shoes. I'm not a golfer but my buddies invited me to an event so I figured I would at least get started there. Art was able to assist me with several shoes and I ended up selecting the spike less Nike Roche. Afterwards Art and I just started having a conversation as to why I needed shoes and I brought up that the last time I tried golfing was almost 7 years ago. He asked if I had clubs and if I needed any assistance in selecting the right ones for me. I was a bit nervous when I stepped in the box just to see what my swing looked like. As expected it was off totally off, but Art gave me some pointers and guided me in slowly correcting it. Several buckets later, not only did I correct my swing a lot I felt pretty good in Distance and Direction. Art the perfect example of amazing customer service. Not only did he help out on the purchase of shoes but also helped me out on the game. I am really happy and pleased with the way Art was able to take that extra time to guide me. I will definitely come back and tell friends and family to go to Dicks in Morgan Hill and ask for Art with any future purchases and questions in the golf dept -RJ read more

DICK'S Sporting Goods - Checking out my swing! - Sports Wear Near Me - Morgan Hill, California

There is literally no where in the Morgan Hill area or Gilroy to have your tennis racquet strung so I have to be a big fan of Dick's new store opening. The stringing is done with a $5000 stringer for only $12. The negative is that the string selection is pretty weak, but I may bring my own string in the future. The positive - very convenient with the store being immediately off 101 at Cochrane. read more

DICK'S Sporting Goods - Sports Wear Near Me - Morgan Hill, California

Extremely horrible customer service.. highly don't recommend coming here unless you know for sure your items will be available. Don't try to even call the store - they may or may not answer, and when they do answer, they will hang up. I spent half my morning trying to reach someone regarding my online order - which I found out was cancelled (NOT on my part) and they were denying up and down that they did not cancel it either. However after calling the # on the website, I found out my item was no longer available - which I completely understand, however, the corporate # I called even said that my order was still processing. Therefore I'm left wondering if this store itself was the one that cancelled my order. It wasn't until speaking to someone from the escalations team that my order had to be cancelled by them at that moment, and not by anyone else. (everyone I spoke to from corporate was very helpful and this review is solely based on THIS location). First- "we never received these items" said a young lady. 2nd a young man "we got them but it sold out" 3rd "we got them but we only put 1/3 for online orders and the rest are first come first serve". Ok so the communication between the young lady and the rest of the store apparently is totally off. This was just a mess of a situation. Also come to find out from the escalations team that it's not the first. I should've known. Dicks I understand you're hiring teens/young adults as I know it's a retail job, but please also teach them customer service as it is a basic life skill. It was a terrible horrible experience and I definitely do not want to come back here. read more

I don't recommend this store. The customer service is extremely bad. When I shop here, the girl manager here told everyone that this center doesn't have security camera. This girl acted like she is a big boss. They had customers and employees parked in the parking lot with broken windows and they can not do anything. All the employees there are like high school students. They don't welcome you and if there are issues, they will act like gangs. There were incidents here that the employees know no cameras in the shopping center. Some employees are directors car accidents in the parking lot to scam shoppers. Do not shop here. Stay away from this store. read more

I don't know why here has really low rate. I think they have lots of things. And they are helping you. But high price for some of us read more

DICK'S Sporting Goods - Hanging out with mom - Sports Wear Near Me - Morgan Hill, California

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What a poorly run retail establishment, today, and last weekend I came here to shop, each time with $200+ in purchases. Each time, however, I've been met with one person working checkout, one..... So, I dumped my things on their counter and walked out. Incredibly poor service. They stay in business how? read more

DICK'S Sporting Goods - Forget coming here - Sports Wear Near Me - Morgan Hill, California

On thanksgiving day (evening time), I made a trip to Dick's Sporting Goods, only to wish retrospectively that I hadn't gone. A female worker with short dirty blonde hair witnessed a middle aged man use once, a golf club in the practice range area that shouldn't have been used. Instead of calmly explaining to the unsuspecting man that he should not be doing so, she forcefully yanked the club out of his hands and proclaimed "you're not supposed to have that on there" and glared at the customer with a disgusted look on her face. I'm writing this review in hopes that someone from the management would read it, and address this problem -- to remind their workers to be polite and professional. I cannot support a business that doesn't teach its workers to have any semblance of respect for the customers. Even if someone was caught shoplifting, they would not be treated with the lack of respect that I observed. The workplace is somewhere you have to be professional. Physically and forcefully grabbing something out of another individual's hand is crossing the line and can be classified as harassment. read more

This is a Kudos and Shout to Art in the Golf department at the Morgan Hill store I've bought a few different Items from this store including a Sweet Cobra Fly-Z Driver and each time he was there Art was always ready to help with anything I was looking for and he knowledgeable of the inventory and supplies. This is the kind of guy I would want working at my store if I had one. Very friendly and no pressure. Each time I go I look forward to having some golf talk with him read more

Bathroom are need clean.okay but should be more nicer . I hope worker be more nices I was there few minutes.

This is my go-to store for any sporting goods, excellent customer service and a good selection.

There were about 10 employees that I saw. Not one single employee was wearing a mask. This is over a week after the county said masks should be worn indoors again by everyone (not just unvaccinated). If Dicks doesn't care enough about their customers and employees health and safety to at least require the workers to wear masks, it's not somewhere I want to shop. read more

Went to do a even exchange and they could not honor the same price or an item I bought online. The "associate " manager didn't know right from left a waste of 30 minutes. Needless to say I left with nothing. Returned my item and left they wanted me to pay $30 more than what I originally paid! read more