Great service. A simple hi, may I help you, ok, at the minimum of conversations which is nice bc most of zumiez's will talk your ear off. EXPENSIVE THO, and there are brands where its quality do not match is price. But overall decent store, decent people, decent selection. read more

Alex, the store manager, is amazing. I brought my 11 year old son in today for help with his skateboard. I know nothing. Alex helped us get new trucks and a new helmet. My son is super excited. And it was fun talking to Alex. This has been my experience over time with this store. They go above and beyond for us. Thank you. read more

I was walking around last night with my gf and she pointed the snoopy merch outside of zumiez window and we decided to go in and take a look and were greeted by Mario and Ivan they were very great sales associates that helped us from beginning to the end and unfortunately o had bought a short that ran too small and with their help this morning I was able to do a quick return and find a bigger size that fit well to my size great customer service and great atmosphere if you shopping around and they are there just know you'll get the best overall customer service read more

Extremely rude clerk in here. Came in looking for a hoodie and she was unhelpful and rude. Couldn't be bothered with us. We walked out and spent our money in Volcom instead. read more

By far worst management. Was approached immediately as soon as walking into the store . Manager accused me of messing up her "folds" and I was just casually shopping.. I've worked retail in my younger years and never treated a customer that way or made the customer feel uncomfortable shopping.. I asked to speak to the manager and she claimed she was the manager -_- I wasn't even able to purchase the item in my hand cuz she never left my side harassing me .. read more

BEST Zumiez I've been to. The managers Michaela and Dre we're excellent at accomplishing my needs. I had another Zumiez build a skateboard for me the day before and wasn't satisfied with it. I came to the Gilroy Zumiez to see what they can do for me. The manager Dre had excellent customer service and accommodated me. She was very helpful and knowledgeable about skateboarding. I would definitely come back here to buy future skateboards. Kudos to the Dre and Michaela for making me a very satisfied customer. I'm hoping this information will be helpful whenever it is time for the next performance review. Thank you so much again :) read more

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I bought $150 dollars with of things at this store. Hispanic girl with a crystal around her neck checked me out. Was rude and threw my bag at me. I went to another lady and returned everything I bought. She was a bitch to me. This is a horrible store to shop at !!! read more

THIS PLACE IS A BIO-HAZARD. We immediately went home and showered to wash off the grime. And, we washed all of our son's purchases before he was allowed to wear them - in case they had fleas, lice or dirt on them. I visited this store with my wife and teenage son on Sunday morning 8/9/2015. We arrived about 1/2 hour after the store opened. It was apparent that this store lacks effective management and housekeeping skills. Another mom asked why I was taking pictures, and if I was a HEALTH INSPECTOR... because the store was THAT FILTHY! Though we arrived shortly after opening, we found this store to be in a total state of disarray. It is a TOTAL DUMP. Merchandise was strewn about the store, product lying on the floor, clothing piled on top the rounders, heaps of clothes stuffed under the shelves. Inventory was sitting on the floor in boxes, spilling out onto the floor. Litter, hangers, price tags, customer drink cups and garbage is everywhere. We watched employees actually step on merchandise that had fallen onto the floor - totally ignoring it. Yes, actually walking on it! The person in charge (a tall slender white male in his 20's with a tattoo under his ear), actually left the store to make a Starbucks run. Problem was, he was manning one of the only two registers in the store. That meant that the store was now down to ONE register. The line instantly grew to be 10 parties long with only the one register operating. When he returned, he kept making excuses for the long lines... when we all watched him leave and come back 10 minutes later with a tray of Starbucks drinks. He yelled at the staff to begin to organize the store, "even if it means we lose some trans." If I owned this store I'd be furious... the mess, disorganization, yelling at employees, even telling them to sacrifice transactions. The male sales staff walks around with sagging pants, underwear exposed, yelling "dude." Totally inappropriate behavior and un-professional. We are never setting foot into this store again - we are only shopping on zumies.com. THIS PLACE IS A TOXIC WASTE DUMP. FOLLOW UP: On 8/28/2015 I received a call from the District Manager AND his BOSS. They were gravely concerned about the condition of this store after their unannounced visit. They invited us back into the store, promising that we would not need bio-hazard suits, respirators or rubber boots for any return visit. We sent our college aged son for his "back to school" shopping. He found the store "Okay, way better organized than before. It's no longer like a college dorm room." read more

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The staff aren't really friendly. They answer my questions like I just interrupted them, with their prior commitments. The cashier rushes me over. The place is messy. The best part is their air conditioning. It's hot outside and when you come in; feels like you are in freezer. read more

I don't know if it's the back to school rush, or that this place just sucks when it comes to keeping stuff in stock, but this place had shelves that were empty/messy. It's like any other zumiez location, the only difference is that this place is spacier, and you can actually walk in without bumping into shoeboxes, clothing racks, or people. They sell all the same stuff as the other Zumiez locations, so you really don't have to waste your time coming here. read more

The staff here are nice, friendly and helpful. The guys here ,or as I like to call them, "The Dudes", actually know things about skating. They also help with purchasing a new board. If you are new to skateboarding, like I was, don't be afraid to ask questions! "The Dudes" did not bother to stop helping me. Excellent service, I highly recommend coming here! read more

This Zumiez is the best one I've been to. Customer service is amazing here! I showed them a photo of a shirt I wanted and they scoured the entire store looking for it! I appreciate how much effort they put into finding it. Ask for Luis if you need any help, he's the best! Will definitely be back if I'm ever at the outlets. read more

It's amazing to me how much the quality of service differs so sharply from one Zumiez store to the next.  On one hand, you've got the other nightmares from some of the Zumiez I've been to in the past! (Will review soon to come once I hear back from corporate!), and on the other, you've got Zumiez at the Gilroy Outlets, which actually seems to be staffed by outgoing, ecstatic, good-natured people. I dropped by recently with the intent of stocking up on shirts from the the Crooks and Castles brand but there wasn't much in stock, however one of the manager's Stephan helped me out with some shirts online and was able to get me exactly what I wanted. He assisted me at least three times with finding different items in multiple sizes, and his patience never wavered in spite of how much work I put him through. He offered to assist my in anyway possible - and unlike most employees in retail, he actually followed through on his commitment. Extra points for the check-out process, as well. It was smooth & straightforward. read more

Sales wise, this place isn't too different from other Zumiez. Not too many bargains or anything from this outlet store. However, stock wise, this place is lacking. There is a small selection of items, and the place is usually not very neat either. In a convenient location, but quality of the store is not there. read more

REESE! I hope I spelled their name right. Reese is awesome. Ask for Reese if you need help. Very helpful, kind, and friendly! Best customer service I've ever received, hands down. They made my experience the best it could be, and they do every time! I'm a size 13 (shoe) and these stores never have my size, so Reese makes a list of every size 13 in stock and shows me all of them. Made this usually bothersome experience at other stores great! Again, so kind and friendly! read more

they let me go when i bought a finger board i dodint have enough money and she paid for me thanks you sm

After my not-so-stellar review of the Zumiez in Great Mall, I am happy to say this Zumiez made be a believer again. The girl working there (cute blonde, I wish I had gotten her name) was phenomenal. She was super upbeat and friendly. My friend ended up getting a couple sweaters and I got a tank (on sale for $6.99 SWEET). They also sold the "I Heart Boobies" bracelets, but here they were 3 for $10 which actually worked out better for me because I needed a couple. read more

Came in to Zumies today for my sons 11th birthday and Isaiah helped him build a Star Wars skateboard. He was very attentive to all my sons needs and he was super friendly. My son is vey happy with his board and we will definitely be coming back! Thank you for caring read more

I recently a great experience at this Zumiez location. I was promptly greeted by Josh and he asked if I needed any help finding anything. Another blond girl helped me as well, who was also nice. As an ex-customer service representative, I can appreciate the small things. In the time that I was there, as other customers walked in, he made sure that each and every customer received the same great service that I did and he gracefully delegated employees to each of the customers needs accordingly. Ultimately, he helped me pick out a watch that I liked and made me want to come back! Thanks for the great service! read more

I agree 100% with Paolo B....completely unacceptable mess in the Gilroy Outlet store. The manager was more concerned with hanging out and chatting with his friends than helping the customers. Trash and product everywhere. I filed a complaint with Zumiez, hopefully they will clean up this mess. Will not be going there again. read more

This is obviously an extremely busy store but the staff was very friendly and helpful. I was very happy with the prices. Whenever we needed help there was someone to help with a smile and did what they could to find what we were looking for. The line went quickly and they still were apologizing for the wait. They all worked as a team and looked like they were enjoying their job. I will definitely return again. read more

Nice place! Bought a G-Shock watch from them. They had a wide variety of G-shock color and models. They were very helpful and also offered to order a G Shock off their web site if they did not have it in stock! I'm for sure coming back! read more

Went in on a Tuesday night around 8pm for some shoes, the employees were so welcoming and friendly. Helped me look for what I needed quickly. Definitely felt like giving them a shoutout! read more

I was semi-impressed by the guy who helped me today. He was younger and actually provide me with customer service! (gasp!) AND I got a pair of Reef flip flops for 4.97...yup they were hidden in a treasure box...but I found them, and now they're mine:) yay me! read more

This store doesn't have much selection, well for me anyways..I found nothing that caught my eye. My bf however did find a cute plaid shirt..I don't like this particular store as much..BUT 2 stars go to the friendly staff!! Right as we walked through the door they greeted us....and throughout our shopping experience asked if we needed anything and conversated with us alot.. right on for great customer service!! read more

Went there today after shopping for shoes as every shoe outlet in Gilroy. Stumbled upon Zumiez that I guess has only been there for over a year. It was stocked full of stuff, not so bad if you like to search around. I was able to find 2 pairs of shoes that fit my very difficult to fit feet. The sales girl was really friendly and helpful. Jessica was her name, she made it enjoyable to hunt for shoes. Ill def. be going back there for my next pair of kicks. read more