This is what I posted to their Customer Feedback page on the website: I've been highly disappointed with my recent visits to Dick's stores in San Diego. Last night I went to the store in Chula Vista, CA, hoping to check out some Slow pitch softball bats. I went to the adult bat section and was surprised to see only 10 bats that fit into the slow pitch category, and they were ALL the EXACT same bat...same brand, same size, same weight. I then noticed that there were only two racks of adult aluminum baseball bats (approx. 20 bats, many of which were the same as well) but there were TEN racks of WOODEN BATS, equaling over 100 bats!!!...WOOD BATS! Are you kidding me? I asked an assoc. (once I was finally able to find one, btw) and he reluctantly came to my assistance (a whole other issue, as it's hard to find an assoc. as it is) he had no assistance or explanation to offer...not really his fault as this is obviously an issue above his pay grade...i.e. whomever orders this stuff. I understand that your store is more "seasonal", catering to the sports that are in season, but slow pitch softball is ALWAYS in season in this area, and to only offer 10 single bats that are exactly the same in a store the size of Dick's is ridiculous....not only minimal inventory, but zero variety in what little inventory you do have is, honestly, kind of insulting. Wood bats? Really? There might be only a handful of baseball leagues in the whole county who even play with wood bats. This implied to me that whomever is in charge of ordering product is so out of touch with the area sports seasons and what should be in the stores that they're supposed to be in charge of. I had a similar issue while looking for softball cleats the previous week, too. I went to two different stores and not only was there limited selection (again, for a year-round sport like softball) but the inventory for what the store DID have was miniscule, too, and I'm talking about common sizes (10-11). I really hope this is something that someone takes seriously because it seems as though while Dick's Sporting Goods takes over from the likes of Sports Authority and dominates the retail sporting goods arena, the bigger you get, the less you care. This is really disappointing. read more

DICK'S Sporting Goods - ONE rack of slow pitch aluminum bats...NINE of which are the EXACT SAME BAT...I left shaking my head. - Sports Wear Near Me - Chula Vista, California

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Took my bicycle for a tune up at H street, Terranova Plaza store. After 3 weeks, nobody called me, so I head up to the store to find out that they didn't even have done anything my bike, service sucks! Don't recommen at all. Go somewhere else. read more

If I could give a negative review I would! I placed an order online for in-store pickup. I received a call a short time later saying that the size I had was the only one in stock, however, the store associate Chrisitan tore the shirt while taking off the security tag. He then proceeded to offer me 10% off if I still wanted the shirt. I asked him if they had more shirts but in a different size, he said yes and I asked him to please hold the other two sizes at the front and my husn=band would be in to take a look at them and decide what size he wanted. I asked him not to cancel the order, but what did he do? Cancel the order! My husband shows up at the store and the order was canceled (prepaid), no one knows about the shirts on hold. Then when they finally fiqure it out, they offer my husband 10% off. Excuse me! 10% This store is definitely on my no purchase radar and I will tell everyone I know! Signed Soccer mom! read more

Terrible service.Three cashiers were ALL THREE SO SLOW!!! The long line of people had to wait for half an hour. Very very slow ladies at the check out read more

My experience was so unpleasant and the employees where no help what so ever. I was trying to find softball cleats and they went into the back room and never came out. also the place was not good they have a batting cage and the tv was broken and also there computer so we could not see how the bat was. the place it self was halfway decent. definitely would not go read more

Came here twice: First time for fishing gear and they had nothing... I went over to the Big 5 sporting goods in the same parking lots and they had plenty of fishing supplies and equipment.. Second time i came here: 1/9/19 i was in search of paintball equipment... specifically a CO2 tank.... after walking around the store I finally asked a associate if they sold any paintball equipment and she tells me no.. only online... SMH what's the purpose of calling yourself a sporting goods store? Again I go across the parking lot to Big 5 sporting goods and what do you know! They had paintball tanks haha... Do yourself favor and go to big 5 first. read more

Came here to purchase a pair of sneakers.... I asked the sales associate working in the shoe department to help me find some trainers he showed me the stock available. After I had decided on a pair the sales associate was no where to be found... I needed a size 12. Meeehhhh after waiting for 10 min that I timed I left... because like the name of the store I was standing around like a DICK.... read more

Wow, that is a first for me... I walked in at 10:30 am with cash in hand to get a bike and I could not get anyone to help me. I am guessing that this store may not last too long if they continue to exhibit a serious lack of customer service. Not to mention while I was looking at the bikes the attendants were just hanging out ignoring everyone around them. If you took your bike here for service I would use caution. Two bikes were on a rack to be worked on with no one around while grease and dirty tools were left out with dust on them. Oh well time to go to Big 5 in the same complex. I know they will help me and I will pay less. read more

DICK'S Sporting Goods - Sports Wear Near Me - Chula Vista, California

Really poor selection of hiking footwear for how huge the store is. Most of the camping gear doesn't have a price listed on the shelf, or it's for a completely different item. I ended up having to google specific items just to figure out what the retail prices are. I hate driving all the way to Kearny Mesa to go to REI but it's worth the drive 1000% read more

Terrible Service!!. The guy that wears the white polo is rude. I was ready to spend $500 on a golf driver and he said he was too busy to help but would call someone. No one showed up to help and he just walked away like he hated his job!! read more

Worst experience ever been here 2 hours trying to get help.... last time I come here should have went to big 5 sporting goods

My first impression was a neat and tidy store which is always good. Good customer service, I was shopping for shoes and the tall brother with glasses (his name escapes me) was professional and knowledgeable. When you're shopping in a sports retail place like this just know that each department has maybe a limited number of dedicated employees and there is a lot of ground to cover in a large store like this. You can help yourself by having an idea of what you're looking for and/or maybe calling ahead. I had a good experience, didn't end up buying anything and was greeted on the way out. read more

Ordered paintballs from these guys and my order arrived damaged. I never received my replacement. I vow never to do business with Dick's again! read more

Their covid curbside pick up is a joke. I bought a trampoline for my kids and drove from Escondido to pick it up. They gave me a taped up box and assured me that everything was there. I made it home and read on the box. It's said box 1 of 2. Are you kidding me ?? So I get on the phone and the manager says sorry and I could pick up the second box the next day. So I go and I pick up the second box and it is taped up as well .. that should have been another sign. Im too nice sometimes. I say thank you and drive backs to Escondido. My kids are very exited because they are going to have a trampoline to jump on. They help layout all the pieces and we are missing a lot of parts.. the look on their faces of disappointment breaks my heart. I get on the phone again and again the manager says sorry that she will exchange it for un opened boxes .. I tell her it's unacceptable that they had sealed boxes and decided to give me taped up boxes.. all she says is sorry again. With Chula Vista being at the moment the second highest with confirmed covid cases it's the last place I want to keep on going to. I'm running out of Lysol spraying these boxes down. Totally unacceptable !! at this point I'm at 260 miles of traveling and have to risk exposure again at a dirty gas station !! It will be the last time I shop at dicks read more

Love this place. Don't bother reading the stupid reviews. I've been here a few times since they opened it and damn it's HUGE! Any sport pretty much you'll find whatever you need here. I was Assisted by Jaquie and I was looking for bicycling shorts and I had a few other questions she helped me out with and pointed me in the right direction. I found what I needed and also saved some money with their rewards program! Thanks a lot I'll be coming back for sure! read more

Walked in to look for good New Balance running shoes. Hardly anything to pick from unless you like Nike. All of the shoes have inserts filling them so you can't really look at them without assistance. Whoops, there's the prob. No one around. If you don't look and act like a Millenial your not going to be noticed in this store. They don't seem to think I'm sporty enough. When these young wippersnappers need directions to Three Sisters, or water, or directions getting out of Three Sisters and beyond, ir where the deer and quail play, guess who is out there to give it to them. ... love always, a baby boomer, ... and ah girl.. read more

I will no longer shop here!! I sat on the decision for a couple of days, because sometimes when your angry your not fair in your decisions or reviews. I have a son that plays baseball so instead of shopping at my local Big 5, I made the decision to drive all the way to this store, I spent almost $400.00 in gear and clothing for baseball. One of the baseball pants had some defective stitching, so i drove out there to exchange and buy some more items. The first associate was very nice, i showed the defect and she said go ahead and grab another pair of the same pants and she would do a even exchange. (Great) So I go grab another pair and even more baseball clothing and other items and I return to the register, but by now that associate is gone, and PRISCILLA is there and I explain to her and even let her know that the pants are right there, she then asks wheres the receipt, I said I don't have it on me, but its very obvious that its the exact pants with the same price and store tag. She then gives me a hard time about not having the receipt and that the other associate should of made it clear that with no receipt no exchange. By now I'm pissed that this store associate isn't going to exchange my defective pants, with nothing that can be done, at the last second she asks me if I'm a scorecard member I said yes, so she said OK well then I can give you the exchange. So here is my gripe, 1st she was rude, 2nd it was a obvious the flaw in the merchandise that was clearly there product, 3rd I made a long drive out there when I could of stayed local! Dick's Sporting Goods I would of been a great customer with no limit on the amount of money that I would of spent, I will no longer step foot in that store, thanks to your store associate Priscilla. Signed: Lost Customer!!!!! read more

I went there to buy tennis rackets with my boyfriend. Tons of employees hanging out and talking but no one wanted to help. A manager walked by after a long time and helped us out. I was appalled at the customer service by the cashier Jacqueline. She was rude and made several snide comments when I asked her to price match to another store. I will never go back. read more

I come here for all my baseball stuff and they usually have the most variety in San Diego for Nike and Adidas stuff. Everyone is helpful in the store. The best part of this location is they have the virtual batting cage to test out different bats. read more

I can't stand poor customer service. I understand we are in the middle of a pandemic, but I walked in and saw over 10 employees walking around and they all conveniently ignored me as they saw me wandering around their poorly labeled and disorganized aisles. All I was looking for was a gun cleaning kit and a gun safe, if they had it in stock. No employees asked me if I needed help and they practically ran away when they saw me about to flag them down. Never returning. read more

Came in looking for a brace for my thumb. Came across a worker talking to a family. He was professional and very knowledgeable. He helped me find me something that worked and I was impressed with how much he actually cared to help. Thanks Ezekiel! read more

I purchase something online and picked up at this store. I decided to return my item for a bigger size. When doing the turn it was off by 2 dollars. I was owed two dollars due to tax. I did the math on my phone explained it to the Cashier. The cashier got her supervisor involved. The supervisor called the manager Mike. I was polite and asked why it was off by two dollars. I showed Mike the math and he looked confused. He didn't have an answer for me. Then walked over to the cash registered and says out loud "is it two dollars that you're fighting for because I'll give you the two dollars."I thought it was so unprofessional and uncalled for. I have never felt so Humiliated in my life. I will never shop at the store again. read more

Needed some last min shower shoes for my job; Big 5 just sent all their summer stuff back since the season is changing . I came in and the employees were very welcoming and even pointed me in the direction of the shoes I needed. However , not one single employee offered assistance as I was in the back of the store walking around aimlessly looking for these shoes. I found the shoes and even though there were employees everywhere , just standing around waiting for someone to walk up to them , nobody took initiative to offer assistance to any customer that was there . I was here for about 15 min before deciding to drive somewhere else to purchase my shoes . read more

I went to this store a week before black friday, took some pictures and talked to some sales associates. I asked them if the prices for the weights and squat racks will be on sale by black Friday. He did not comment about it. So , came black Friday I went back to this store, and noticed a coue of the items were marked up for the sale, I asked one of the sales associates if I can get the previous price the one in the picture and get the black Friday sale that the y claiming, I did not get it. So I went ahead and buy it anyway. I spent almost $700.00. Item #889751005591, this Is a 300lbs barbell set with bar marked for black Friday 209.99, before the 24% discount, it was 199.99 a week before, when I was about to pick up the items today, this item was marked 149.99, I asked very politely if I can have a price adjustment, I did not get it again, and then item #889751349619 price a week ago was $299.99, on black Friday 349.99 minus the 25% off,. Since I did not get the previous priced, I was thinking I still saved a little bit. Today I was getting ready to load my items one of the sales associates told me that only the one on display, item # 889751349619 is available, he asked me if I want they can refund me $$262.29, and order another one same item but different price and I have to pay shipping delivered to either to store or to my house. Why do we need to pay shipping if it is store pick up, I asked, that young sales associate did not give me any answer. And no price mark down. Right there and then I canceled all my purchases. All if not most of the guys I talked to were not wearing ID badge, that's why I did not get their names. Very poor customer service, I did no even hear them say sorry for the inconvenience. If this is how they do business, mark the price up for sales. Oh by the way when I go checked out the 300 lbs barbell sets today it was marked $149. 99, yesterday was$209.99, I asked again if I can get $10.00 or so price adjustments, none, no luck. I will not shop to that store anymore even it less than 2 miles from me. Good luck to that store. read more

DICK'S Sporting Goods - Sports Wear Near Me - Chula Vista, California

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I was at the Chula Vista store today and I was so impressed with the customer service from Kelly and Sonia. They went above and beyond the call of duty. I appreciated there care. Etta Bell R. read more

The customer service is awful. I bought a bike and a guy by the name of Joey set up for me. Greased it and make sure everything was okay. Took the bike for a ride at the bay and the handle bar came off. It wasn't tighten properly. Brought it back in. You expect them to do their job the first time around. read more

I would rate zero stars. World class horrific customer service!! I went during christmas time to purchase a bike and my daughter decided on a different style instead. When I went to the store to return the bike nobody bothered to help so I waited. Once I went to cashier I informed her I was returning the bike, nothing wrong with it. She then called the Softlines Manager, Jess L. From the very beginning she started with a rude tone and asked what was wrong with the bike to which I again said nothing. She quickly said she was not taking the bike back, that she does know if something went wrong with it. Mind you, the bike still had wrapping, it was brand new. She said its stated with the bikes paperwork. I informed her I did not receive any paperwork and all I received was a receipt for the purchase. On the receipt it does not state anything about not accepting bikes as return. After minutes of arguing, I guess thats why they are called "dicks" she said she would do return as one time. She did not count my change, I had to ask how much she was giving me and when I asked for her last name she said she doesnt have to tell me anything. To store management: Train your staff on giving good customer service and inform your customers on any necesarry information related to their purchase. This transaction should have not of escalated had Jess L. Softlines Manager, been trained in proper customer service and how to diffuse a situation as opposed to escalating. You are a "manager" how about setting a good example to your staff? I will never go back to this store or any Dicks store and will definitely let others know about mmy experience. read more

The staff here is amazing! Very helpful,courteous and professional.Deme,stephen,Ruben and Pricilla went above and beyond the norm, great customer service! Kudos. read more

The staff were friendly, Josh was very helpful and stopped cleaning to direct me to where I was going. Unfortunately the prices are not very affordable and I could find the same items for cheaper in other stores. read more

Pricilla was super nice! After reading all the other reviews on here, I wasn't expecting much from this store. Not only did they have what I was looking for, but Pricilla price matched everything with online and even something I bought at another store. I was a bit of an annoying transaction and she was sweet the entire time and didn't seem to mind. I had to make a bit of a drive to get to this store, but I would do it again. read more

I needed a new mountain bike chain and picked up a new pair of grips,I was shocked when I got home and looked at my recipt for $125.00.talk about price guaging,it's a $15.00 chain and a $10.00 pair of grips.tbc.thx read more

Pretty solid selection. Only giving 4 stars because I had to take a mean growler and the bathrooms were out of service. RIP to my chonies.

If I can rate 0 stars I would! Returned cleats I purchased online after Xmas. Cashier scanned barcode and shoes but never gave me receipt or had me swipe my card as she said online orders dont get receipts and to expect refund (about $130) within 5 days (but it was never refunded) Went back a couple times to resolve this matter to what the manager said there was no footage of me returning, as if I'm being accused of lying. 3 weeks and numerous corporate phone calls later, they said we should get refunded in 2 days. Wish Dick's could train cashiers more and offer better and faster customer service. read more

Really hated to One-Star this place but I had to. First of all, I had reservations of EVER shopping at a Dick's being that they just refuse to show any support of our 2nd Amendment; very unAmerican! But Big 5 doesn't sell golf grips so I literally had no other option. I purchased my grips, received good service during the process of shopping for the grips, the guy was very helpful and knowledgeable. He originally told me they couldn't re-grip my clubs until the morning. No problem, but another worker chimes in stating he could do them after his lunch break. It was approximately 5:45pm at this time and they close at 9:30pm so I agreed to leave my clubs and return in a few hours. 9pm comes around and no calls so I head over to pick them up anyway. Fortunately I decided to call before getting too far away from home. Low and behold, the guy states that he wasn't able to do it and he's leaving it for the morning guy to wrap them! Really not a big deal, but suppose I lived a great distance away and drove all the way to grab my clubs to no avail?!?!?! A simple phone call from them would've been VERY helpful. And lastly, I asked for a military discount being that this is a military town, guess what, "sorry we don't provide military discounts, our manager doesn't allow/approve military discounts sir." I googled it on the spot and it actually varies from store to store so the clerk was correct, however, how could Dick's not support 2nd Amendment NOR honor a simple military discount?!?!? Will not shop or recommend anyone shop and support an establishment that doesn't support me! read more

I don't recommend going to Dick's sporting goods for athletic shoes. I went last week and was fitted by one of their associates and when I used them at the gym they felt too big. I brought them back to the store hoping I could exchange them for a smaller size. They refused to exchange them because they had been previously used and they said that they cannot resell them. I was very surprised since I have never encountered this issue at department stores. I was very disappointed to say the least I will never purchase anything here again. Unfortunately, they've lost a customer. read more

They said they couldnt do price match through curbside pickup and told me I have to do it online. Like what!?! The store should be able to price match it even during the Covid 19. Why can't they price match it during this time ? It doesn't make any sense. read more

This place has kids running the store. They are unprofessional, and do NOT have people skills. My husband was standing in the shoe department for 20 mins before he finally approached an employee for assistance. After making his request, the employee went to the back, never returned, left my husband waiting another long while. Word of advice, UNDERCOVER BOSS please check this store out to evaluate what is being represented by your employees. read more

Understaffed, every time I come here I can never find someone to help me. I went in yesterday to buy shoes and there must of been like 8-10 customers in the shoe area and there was only one person working, poor guy didn't stand a chance. After maybe 10 min I got the shoe I wanted to try on but it was too tight and I was going to ask for a bigger size but I couldn't find any employees so I just left. I don't understand how such a big store only has 5 people working at once. read more

eastbay and other online stores sell their product for cheaper plus you get some kind of online discount and free shipping. i come here simply to see if i can pricematch or try on products before i buy. customer service absolutley is horrendous. my son plays for the local popwarner football team, i was given a dicks 20% off coupon of entire purchase, from his team valid for 2 days and its an all day affair. the ditsy checkout girl decided to blurr out my coupon after my purchase. she said it was one time use, which was incorrect, she looked at it again and no where it said one time use. then went off and said sorry in a sarcastic manner, very rude as well. didnt offer to call a manager to help fix the situation. i could of came back later that day and purchased more stuff. for example, i could of missed some stuff that my son needed for football and could of came back to purchase and used the coupon. they also charge for shipping if you order stuff there. all in all, if customer service was good, maybe i would shop here more often. but because big 5 next door, dicks is going to have a hard time staying in business. if they dont do something about their rude and untrained employees. and really ? a sporting goods store with no fishing dept? a giant store dedicated to sports and all things outdoors does not have a fishing dept? really sad... at least when sports authority was there, they had fishing gear.... and better trained and knew what they were talking about. read more

The new store layout is nice and clean, being a new store of course, but the management sucks. It's amateur hour here. Second time I've been in and I expected growing pains with a new store, but it's been months now and they are still ringing up "On Sale" merchandise for the regular price. I wasn't watching the register display for each item, but I'm glad that I checked my receipt before leaving ($10.80 overcharge difference). Instead of just giving us the difference back (under $20), the register clerk had to call for a manager to fix their error and approve this huge "refund." (That store policy is annoying. They obviously don't trust their employees with money). We had to wait 5 minutes for the "Hardlines Manager" Andrew (@ 20 years old), who casually strolled up, who then First answered a phone at an empty register next to us and then walked over, without ever even looking at us. He looked like he was trying to act very important and barely answered another clerk's question for him, without even looking at him either! Hey Andrew! I'll give you some free managerial advice, you handle the customer that is waiting before answering the phone, especially when there were other employees milling about who can answer phones! You obviously don't know how to delegate. Most importantly 'Andy' never addressed us or apologized for the inconvenience! Very immature management, and terrible customer service! You know, Big 5 Sporting Goods always has good deals and their managers care about their customers. Won't bother with this overpriced, uncaring, bad customer service store again. read more