Special shout out ! To this Worker called "and" or "Anna" I needed a Mexico jersey for my son but I…read morecouldn't find a size. He needed an LX since online. It said there is only two left. I asked for help and she was more than helpful. Going above and beyond. I just kept seeing her going up and down all over the store. You could just see how dedicated she was to finding it that. I'm honestly, I'm happy that DICK'S sporting goods, has employees that care enough to go above and beyond for the customer! Awesome work! We are super happy with the jersey

I had to leave a review for these two young men , Izzy and Benjamin, who provide the best customer…read moreservice I have received in a very long time. They were so patient with my husband and I. We were not sure what shoes we wanted or what would work best for us, but they were very knowledgeable about shoes for different types of foot issues ( high arches, flat feet, etc.). We tried on quite a few pairs of shoes and never once did they seem annoyed although they were very busy assisting other customers as well. We were both fitted with perfect shoes and left very happy customers.

I had a great first experience here, finding the staff very helpful and knowledgeable about…read moreavailable discounts. The value for money is excellent; I purchased a shirt and four pairs of shoes at a fantastic deal. Special thanks to Aixa, the salesperson.

Stopped by this WSS and was surprised by their new policy requiring customers to check in their…read morebags before shopping. I understand theft prevention, but this felt uncomfortable and honestly a bit insulting. If the store doesn't trust customers, how are we supposed to trust them with our personal belongings? Shopping should feel welcoming -- not suspicious. This policy left a weird impression and makes me hesitant to come back.

My goddaughter, principal at a high school suddenly called with a request that I run to the Big 5,…read morebuy cleats for a student who had none and was at a soccer game and couldn't play. She asked that I spend 50 as she was going to cover the cost for the student. I got to the Big 5 and asked for help as I had no idea what to buy..after hearing my story about the student, the young manager helped me find a pair close to 50...it was 65$. I called and asked...can it be 65? Yes, she said, so I hurried to pay to hurry to get the cleats to the student so he can play! As I am paying, the young manager comes to the register and says "give her my discount." I paid 53$ OUT THE DOOR for the cleats.. What an act of kindness!! What a generous, wise young manager.. I'm making this my go to store Thank you!!

Update customer service (customer satisfaction/return policy)!…read more They don't work with you to satisfy their customers, even at corporate higher level management. Although they say there is no time limit for returns, there certainly is (according to corporate mgmt). However, no where in their pamphlet, store, or receipt does it say in writing that you cannot return anything (even new with receipt) once the item is purged from their system (who knows when that is) or it has been several years old. One representative told me that they would not be able to resell old (but unused) items due to parts like shoe glue in my case (Nike shoes). But that goes with anything they sell so that's a poor answer. So buyer beware! Not just this store. All Big 5 locations have the same "lame" misleading return policy under corporate executives. They need to update their policy and customer service big time. And they need to put all the disclaimers etc. on paper especially the receipts. It doesn't help even if you are a loyal customer for several years either.

We had superior customer service from this place the other day. Really nice guy, not rushed…read more answered questions and offered military discount. I really feel a type of way when businesses don't help/support our military folks. I think their selection of women's clothing is good too. Lots of blouses to chose from.

Pretty decent selection in store. I found what I was looking for…read more I don't recall if we were greeted when we came in, but the guy at the register interacted with us as we looked around. My only complaint is the charge for the bag. If you are going to charge, ask first. We had already done some shopping and had other bags.

Great service once we got our assigned employee who was Rafael. Angel the cashier was very helpful…read moreand friendly

I stopped purchasing from Road Runner Sports a few years ago, due to their questionable/borderline…read moreillegal (IMO) membership renewal tactics. That's in a previous review of mine and it wasn't at this location. Anyways, a couple weeks ago, I was at this mall in Chula Vista and decided to check the store out. I did need some shoes, but had no intention of buying here. I walked in and was instantly greeted. I could see everyone was busy, but Adela came over to help me. She was great and went over everything with me. Long story short, I was pleasantly surprised and ended up buying my first pair of HOKA's and some socks. So thanks to Adela, you're one hell of a salesperson, because I'm very stubborn, lol. I did not give them any of my information though, which I could tell the lady ringing me up thought was weird, because I still don't trust the corporation, but this store gets 5 stars from me.

Great place they guy who's in charge of the place is very honest and engaged with every customer he…read moredid and great job with my letterman jacket highly recommended this place!!

Went to Mr. Garcia for my brothers letterman's jacket. Customer service was great, treated us as if…read morewe'd known each other for years. As he was talking to us, it showed that he has years of experience in this business, and the outcome of my brothers jacket didn't let us down. Quality of the jacket and everything on it was phenomenal, and much cheaper price than the other nearby shop. Very happy with our overall experience here.

What an utter disappointment and a bad look for Chula. My husband and I tried to come last week but…read morethe store wasn't open at the posted hours (we waited about 15 mins past the stated opening time of noon). We went back today and they were open, but the owner was exceptionally rude. We politely asked if they had any 49er gear (they had Raiders stuff). He proceeded to berate us, telling me "you're in the wrong part of the state." He also defended the Dodgers fans beating Giants fan Bryan Stow almost to death. When I politely told my husband I would wait outside, the owner said, "Good, leave!" We had come in planning to buy shirts for a large group of out of town guests, but we will absolutely NOT give our business to this place. On top of everything else, they are using the City of Chula Vista logo without permission and in violation of copyright law. Very trashy move. By comparison, the other shops, cafes, restaurants, and bars on 3rd Ave in Chula are wonderful! We've loved Grind House, The Balboa, Don Pedro's, Paw Pleasers, Tavern at the Vogue, and more. Eazy Toyz is a blemish on the face of Chula.

Just went in for a hat and the guy seemed bothered that I even asked for a hat , asked if he could…read morefind me a snapback and he could care less about it . My first time here and for sure my last time

First time at Lids Locker Room at the Chula Vista Center location on Broadway…read more It's been years since I've walked around this mall and really impressed with many new shops and restaurants behind Macy's. Lids Locker Room was our first stop and the prices were very reasonable for San Diego Padres gear I got me a nice t-shirt. The location was very clean with a lot of nice merchandise and the customer service was excellent!! Check it out! Happy Yelping :)

Alex and Tianny are truly amazing. They have such knowledge on all items. They are actually in Lids…read moreLockerRoom at Chula Vista Mall. They have a wide selection of clothes, hats and other accessories. They had great deals as well. I want to thank both Alex and Tianny for their patience and knowledge.

Terrible horrible customer service. Never spoken to anyone on the phone but their answering…read moreservice says they will call you back within 15 minutes. It's been 19 days and counting. DO NOT ORDER ANYTHING FROM THEM. We are still waiting for our baseball pants. Baseball season has already began and still no pants. What a horrible company. They should be ashamed of themselves.

Absolutely disgraceful customer service. Not only never shipped the order but actually lost it as…read morewell. Don't bother calling them, they say you'll get a reply in 15 minutes but you won't get one in 15 years. They are cheap for a reason because you get exactly what you pay for.

Honestly don't waste your time here, their selection is mediocre. Whoever owns this store needs to…read moretake a trip to other pro images or get in touch with the younger generation. If you're in the market for sports apparel just go downstairs to the sports fever or even the revolution store they have better options. Oh and they say they have every sport, that's also a lie.

The employees keep being rude to us and my experience wasn't great at all. Those employees need to…read morestop pretending to "work" and start to treat their customers with respect. As I was trying on a jersey, one of them pretended to "clean" and when I was walking around they kept following me around.