Update customer service (customer satisfaction/return policy)! They don't work with you to satisfy their customers, even at corporate higher level management. Although they say there is no time limit for returns, there certainly is (according to corporate mgmt). However, no where in their pamphlet, store, or receipt does it say in writing that you cannot return anything (even new with receipt) once the item is purged from their system (who knows when that is) or it has been several years old. One representative told me that they would not be able to resell old (but unused) items due to parts like shoe glue in my case (Nike shoes). But that goes with anything they sell so that's a poor answer. So buyer beware! Not just this store. All Big 5 locations have the same "lame" misleading return policy under corporate executives. They need to update their policy and customer service big time. And they need to put all the disclaimers etc. on paper especially the receipts. It doesn't help even if you are a loyal customer for several years either. read more

My goddaughter, principal at a high school suddenly called with a request that I run to the Big 5, buy cleats for a student who had none and was at a soccer game and couldn't play. She asked that I spend 50 as she was going to cover the cost for the student. I got to the Big 5 and asked for help as I had no idea what to buy..after hearing my story about the student, the young manager helped me find a pair close to 50...it was 65$. I called and asked...can it be 65? Yes, she said, so I hurried to pay to hurry to get the cleats to the student so he can play! As I am paying, the young manager comes to the register and says "give her my discount." I paid 53$ OUT THE DOOR for the cleats.. What an act of kindness!! What a generous, wise young manager.. I'm making this my go to store Thank you!! read more

Everyone's very helpful at this location. Recently bought their Hilltop cast-iron 2-burner stove. I asked one of the employees before deciding to purchase it and she was very informative about the item. Cheap, since I bought it when it was during their one-day sale with an extra coupo. Great value for the price. $69. We've purchased other items from this location as well. Employees always have a positive attitude and a welcoming attitude. read more

I was shopping for new shoes and the associate was very helpful and so was the cashier. I love this location!

We went there to buy ammo and was assisted by Evan and he was great! Excellent customer service. Professional and friendly. Great price on ammo as well. read more

would not allow a refund for An item purchases the day before in the same exact store never used even able to show exact amount spent in bank account. Literally refunded 1/2 the price purchased the day prior!!! Wouldn't shop at any big 5 locations terrible return policy & bad customer service. read more

I've shopped here before but first time shopping for shoes. I was looking for some wrestling/ mat shoes for work related training and my coworker advised to check out Big 5. There were only two selections so I tried the cheaper option. I was assisted by Opie who was very knowledgeable with shoes as I was overhearing him with a customer. Once Opie and I engaged in small talk, I noticed he was very passionate about his work especially with his past retail experience. Our interaction made my buying experience easier since I knew nothing about wrestling/ mat shoes. I ended up getting the Nike wrestling shoes. I thought they were more expensive but was not. FYI... I'm a size 9 but got a size 10 and it fit perfectly. Thanks again Opie. read more

Every time we come to Big 5, they are always SUPER helpful. They always have the best deals and great selection of items. Ellie helped me out today and was friendly and quick to process my request. Great place to come and shop! read more

Staff was super unhelpful tonight. All standing by front door any discouraged is from looking for Nike socks. Told us their contract with Nike ended...but you have Nike headbands on the wall on display. They didn't want our business so we turned around (we never made it 5 steps into the store). We went to Dick's in the same shopping center and bought $40 worth of Nike socks plus other items. Cheer up your staff, they have bad customer service. read more

Store is very congested. Thankfully they don't have shopping carts because it would be very difficult to maneuver around. Never really busy. Typically 2 staff members on average on the floor at a time; 1 manning the cashier the other doing misc stuff or assisting customers. So it would be difficult to get assistance if the store got busy. Overall, FAIR experience. read more

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Love buying baseball equipment and clothing from here, but customer service sucks! The females are really nice and always attentive, but the guys at the cashier are just jokes, especially that dude with the Dragon Ball Z haircut. Don't work in customer service if you don't know how to work with customers. read more

Please clone and then promote Opie! He was so helpful and knowledgeable I felt like I had gone back in time when clerks really cared. He listened and offered solid suggestions. Then Opie broke out the metal shoe measurement machine and I knew this was going to be a different experience. He juggled helping us and 4 other families and still managed to give us serious one on one attention. Opie took the time to talk to each of the young shoppers about their sports teams and shook hands at the end of every interaction. Opie really knows his stuff! I left with the proper shoes, socks and racquet for my high school tennis player. Honestly it was a wonderful shopping experience. read more

Sales associate just standing there and staring at the line of people waiting for the store to open. She actually had to look at their store hours sign to see that they should've been open 10 minutes ago. Then she got back on the phone as if she didn't notice anyone standing there. Oh well no wonder this place is going down hill. read more

This place is not very organized like the other Sports Stores around. No fancy golf department with $1000 set of Ping golf clubs. The aisles are crowded and merchandise is stacked high and in some cases hard to reach. But they do have very good deals on all kinds of stuff from shoes, tents, golf stuff and baseball gear. We have always ended up buying here after shopping every where else. Perhaps I like the chaos but I do enjoy shopping here. The staff is always very friendly and never flinches when I ask for a price of something that requires a ladder to get. Never been disappointed here a definite must stop for sports fans. read more

Big 5 Sporting Goods - Great prices! - Sporting Goods Near Me - Chula Vista, California

Needed some new sandals, and lookee lookee, they are on sale at Big Five. Found a nice pair of Colemans. On sale, life is good. For those not familiar with this location, you will find it jam-packed with merchandise of all kinds, front to rear, left, right and center. They have frequent sales on virtually every type of merchandise, so don't be shy. read more

Not only is the day manager an idiot, but over 3/4ths of the merchandise is over 30% above Ebay pricing. If you want to throw away your hard earned money, shop hete. read more

I'm mad, I bought something at full price, got home, and found out I already had one, tried to return the extra one two days later in an unopened package, couldn't find the receipt, so I returned it without a receipt, for store credit, I get that, but didn't even get full credit for it. So dumb, I only had it a few days, no sales occurred, etc, but I only got $23.91 back for something I paid $23.99+tax for. What a racket and I call BS. I also call that STEALING from your customers. So annoyed... read more

Big 5 Sporting Goods - Propane appliance hose. - Sporting Goods Near Me - Chula Vista, California

I walked in there to get some swimming trunks. They're limited in items Everything is crammed, You can't even see what you're looking for the employees are just complaining about the company and about their duties. It didn't take me long to find out that I was at the wrong place, so I just turned around and walked out of there. It's a waste of time. read more

Literally the worst customer service. Ran by a bunch of 17 year old stuck up kids who are super unwilling to help in any way. Walked towards a counter to 2 girls working and they looked at me and walked the opposite way. Messy inside. Don't go. read more

I called this Big 5 location earlier today regarding a tandem kayak I wanted to possibly purchase for my family. Whenever I arrived I spoke with the manager and she said that she would not get the kayak out unless I was going to purchase the kayak. I told her that I wanted to view the item before committing to purchasing. She replied that "it would be a lot of work to get the item out" and she wouldn't recommend I purchase it. Big 5 lost a potential sale of an expensive item and completely wasted my time. This was very lazy and poor customer service. read more

Big 5 Sporting Goods - Big 5 - Sporting Goods Near Me - Chula Vista, California

Big shout out to the girls at this location, especially one of the managers there! I thought I had made a purchase on line, turns out it didn't go through, I was devastated, I knew this would sadden my kids. I decided to visit the store and asked for help, one of the managers there kindly listened and IMMEDIATELY resolved my issue!!! I was very pleased and impressed by her willingness to help. One of the employees was great helping me take my purchase to my car. Very nice and sweet girls, ready to help and made my day! Rarely do we see that anymore. Thank you so much! The smile on my kid's face was priceless. Wish I had their names, but they know who they are. Gracias chicas read more

I came in to buy water shoes for an upcoming trip to Cancun. My family and I were greeted extremely well and helped out inside the store. Then we had to PAY! We had 3 pairs of water shoes and they aren't really cheap so I simply asked if they had a coupon or any sales going on? The cashier Gabby was visibly upset and told me that any coupon I had used before cannot be used today and that there was nothing she can do to help. She had a snarky and condescending attitude and practically threw the bag at my mom. Disappointed with the overall experience and won't be spending my money there any time soon. read more

Sorry to have to say it but Fick's Sporting Goods is located right across the parking lot from Big 5 Sports and the only difference is that Fick's Sporting Goods PRICE MATCHES. Which means any item that can be found in any Sporting Goods Store that is lower in price Dick's Sporting Goods WILL MATCH THE PRICE. Today there was no need for Dick's Sporting Goods to MATCH THE PRICE because the same Volleyball that was priced at $36.99 in the Big 5 store was only $29.99 at Dick's Sporting Goods. Needless to say but I will say it, the other $200 worth of items I found at Dick's Sporting Goods would have cost me close to $ 400 at Big 5 Sporting Goods. I really don't understand why Big 5's Management will not PRICE MATCH or at least price their items at a decent price, when they have their competition right across the parking lot. If Big 5 does not do something about this Dick's Sporting Goods will most likely be still in business after Big 5 closes. I will for now on be shopping at Dick's Sporting Goods along with my associates. read more

I was looking all over town for a particular style of pant that my son needed. I had called every sporting good store from north county, east county and to the south. Finally I located the pants here at Big 5 in Chula Vista. The staff that answered the phone was helpful and quick in locating what I needed. While I wasn't sure exactly what size I needed, she gladly held two sizes for my son to try on. When we arrived the store was buzzing with customers. They offer a wide variety of sporting goods and apparel and luckily for my son, exactly what he was looking for. They only have one fitting room, so there could be a wait. Otherwise, I was very happy with the customer service and quality of what we needed. Keep on Yelp'n! read more

Big 5 is my go to spot for all outdoor items. From fire arms and ammunition, to shoes. So way such a low rating? Well it is super cramped! Compare to most Big 5s this place is wall to wall stuff! I was truly hoping when Sports Authority closed that Big 5 would have moved to the new location! No such luck. I am still going to shop Big 5 but wish they could figure a way to not be so cluttered. A bigger store would help. Maybe move to the REI space vacant at the Otay Town center? Just this guys thoughts. Thanks for providing a solid service. read more

Big Ammo sale going on at Big 5 for all you Militia members, Minute-Man groupies, g'bangers, tea baggers, zombie hunters, survivalist, open-carry advocates and members of the NRA! Okay, I bought me a box of 100 count of 9mm cartridges for only $25 bucks plus tax! I plan to buy more since Walmart sucks major knob for not carrying ammo. Btw, this is made by Winchester and it's one hell of a deal. I give them 5-stars for the great selection, pricing and service. I wish they would train their staff on the different types of calibers and rounds they carry. I believe one requirement in working the gun department is to actually be a gun owner, or at least to have fired one in the range. This 'kid' was clueless on the various calibers and he had to get his boss to help me. He was nice, though, but still put somone in there that has some knowledge. Btw,I wasn't even asking the kid any technical questions. It was more like, do you have .40 S&W in stock by Fiocchi or do you carry XYZ brand?!? read more

Went to return an item didn't have the receipt John the manager one refund our money 1 star Review for not working with their customers. The cobra walkie talkie sucks by the way. read more

A sporting goods store has to be pretty miserable to receive so many 1 and 2 star reviews. If you have to rely on the staff in the slightest you might as well go across the parking-lot to Dick's. I'm sure their staff read these reviews with a sense of pride. These people truly hate their jobs and it shows. read more

Worst customer service EVER. Second time I have gone in to get a fishing license and both time the staff had no idea how to issue them. Store is unorganized and cramped. read more

I came in here to see what they offered as far as fishing equipment gos. I really wanna pick up fishing but I'm an inexperienced city kid who needs help so I'm trying to find a place that could walk me through some things and maybe give some advice without making me feel foolish. I walked in here and was greeted by the cashier, I replied "I'm great thanks how are you today?" With no response which usually means she's just complying with her store rules of greeting people as they walk in. I walked towards the back and was standing behind a lady, kind of waiting for her to step a bit to the left or right as the aisle was a bit too narrow to just walk by and she was asked by a staff member if there was anything he could do to help......she said no and again being in such close proximity I waited for him to acknowledge me as he walked by but he Immediately began speaking to another associate that was behind me about all the stuff he had done that day and how he was beat and was gonna take a break. I walked through the entire store, aisle by aisle and was not approached by anyone, a couple guys were setting up displays and tasking in this store was apparent comes first not customer service. read more

I can't believe big 5 is still in business. I'm surprised Walmart hasn't bought them out already. This particular location is always messy and the employees don't really seem to care whether you shop there or not. If you want some good service, don't go to this location go to somewhere North of Chula Vista. read more

I've gone to Big 5 a total of 5 times this past Little League baseball season. Why, do you ask? Because the boy loses his athletic cup somewhere between his mom's and dad's house about 5 times a season. Which means, 13 bucks per cup, and I've spent over 60 bucks just in his protective jock gear. I'm pretty sure Sports Authority is cheaper now that I think about it, and it's in the same shopping center, but the boy likes the selection of baseball bats here better. Go figure. read more

I returned a bike that I bought 2 weeks ago. Bike frame is bad. David manager walked away while I was trying to explain how I know bike frame was bend. David said in order for me to get money back, bike has to be conditions to resale. David, bike frame is damage, when riding bike pulls to the left. It's not safe, you CAN NOT resale it. I was not able to use credit for other items. I don't want another bike from Big5. David picked a bike around same price range, left on front counter, walk away again and I had to carry to my car. I spend 1 hour chasing after David, I still can't believe this experience. BTW, I bought 2 bikes there. First one was ok, but on my first and 2nd visit they didn't had the bikes I WANTED, and had to take what ever available they had. Why? Cause I am an easy customer. read more

I would never come here to buy Hi-Performance Shoes to go running in, but I will buy shoes for running on the beach because Big 5 sells them at a cheaper price. I purchase New Balance running shoes (even though I wear NIKE gear) at Big 5 Sporting Goods because they are reliable shoes for running on the beach with. What I love about Big 5 is the sales they have for these shoes. I've been around a lot of sporting goods, but nothing comes close to the sale prices of a shoe you don't mind getting all scruffed up like the ones I buy here. These shoes are also good enough to get scruffed up at work (so I don't have to mess up my cool Nike Air Max 2011's) Now don't get me wrong because these (New Balance) are good reliable shoes...but I'm a NIKE guy (though I will on occasion wear UNDER ARMOUR Dri-Fit gear) If you are looking for a great outdoor running shoe that you don't mind getting scruffed up, than I highly recommend buying at Big 5. read more

I came here looking for a Treadmill. Alyssa helped me and provided me with excellent extraordinary customer service and respect. It was my first time there. I will be going back. Thank you Alyssa ! read more

Great experience buying a gun here. I took my firearm safety test here and it was very easy. John helped me through the whole process and was very informative. He went above and beyond making sure I knew everything there was to know and answered all my questions. Jo was awesome too all very nice people. I am very happy with my purchase and whenever I look into another gun I'm coming here. The prices are good too, keep an eye out for their weekly deals they might have what you are looking for at a better price. read more

My friend and I came down here tonight it's about 7:45PM says it closes at 9PM and the store is dark and closed!! It said online 9PM and the hours on the door say 9PM but nope. Called and no answer. WTF Big 5 came down here for absolutely nothing! read more

The customer service at this place is excellent! All the reps were friendly, helpful, especially the young lady working the cash register. These days this kinda of customer service is hard to find. Give em all raises! read more

I've been here a few times. Their selection is okay. I bought a pair of boxing gloves here on sale once. However, checking out can be a hassle. For some reason it takes forever to scan people out of here. Also some of their associates aren't the friendliest. Sorta that "I hate my job vibe and I will show it to the customers spending their money here too attitude." I've noticed their associates here tend to be college aged kids. Bad news for them...the economy stinks and this might be the only job you'll have for a minute. Get used to it. Good ammo selection...but the one time I even tried to look at the gun section here I got completely ignored by the associates here. Gee common theme again? No surprise. read more

Came here for snow bibs and found one. Went to the dressing room and of course an employee has to open it bc it has a code. No problem at all. there was a gentleman by the dressing room but he was helping a lady w duffle bags. I was waiting for them to finish talking so I can ask to open the dressing room. I said "Excuse me" and he didn't let me finish my sentence. he cut me off and was like "yeah I know" and told me to wait in a rude tone. The lady kept asking to look at more duffle bags so whenever she would examine them there was down time to where he could easily gotten down (keep in mind he was like four steps up) and put in the code to let me in while the other lady was busy looking at the duffle bags. I stood by the door trying to be patient and wait on him. I thought him just standing doing nothing and just waiting on the lady to finish examining the duffle bags was ridiculous so I asked another employee. As small as this situation is/was it put a bad image on this store. If you're not happy where you work at go find another job. Simple as that. read more