Stopped by this WSS and was surprised by their new policy requiring customers to check in their…read morebags before shopping. I understand theft prevention, but this felt uncomfortable and honestly a bit insulting. If the store doesn't trust customers, how are we supposed to trust them with our personal belongings? Shopping should feel welcoming -- not suspicious. This policy left a weird impression and makes me hesitant to come back.

The store manager was extremely unpleasant and seemed far more interested in announcing his title…read morethan providing any actual customer service. Very high-horse energy. I won't be shopping here again, and I'm genuinely surprised anyone is willing to work under him.

Great place they guy who's in charge of the place is very honest and engaged with every customer he…read moredid and great job with my letterman jacket highly recommended this place!!

Went to Mr. Garcia for my brothers letterman's jacket. Customer service was great, treated us as if…read morewe'd known each other for years. As he was talking to us, it showed that he has years of experience in this business, and the outcome of my brothers jacket didn't let us down. Quality of the jacket and everything on it was phenomenal, and much cheaper price than the other nearby shop. Very happy with our overall experience here.

Special shout out ! To this Worker called "and" or "Anna" I needed a Mexico jersey for my son but I…read morecouldn't find a size. He needed an LX since online. It said there is only two left. I asked for help and she was more than helpful. Going above and beyond. I just kept seeing her going up and down all over the store. You could just see how dedicated she was to finding it that. I'm honestly, I'm happy that DICK'S sporting goods, has employees that care enough to go above and beyond for the customer! Awesome work! We are super happy with the jersey

I never thought of shopping for soccer or baseball items at Dick's Sporting Goods store but since…read moremy niece had reminded me that one was nearby our home (Chula Vista), I decided to give Dick's a try. Mission Valley was the other location I had in mind but wasn't feeling an 18 mile drive that day. It was a couple weekend mornings ago when my niece stopped by to look for soft ball equipment. With staff's helpful assistance, she was able to get all the age appropriate items for my 7 year old granddaughter. I then picked up the saved items later that day and made my purchase. Since I was on limited time, I made a quick stop at the baseball section just to get some ideas on prices. Prior to making it over to the register, I also skimmed through some clothing racks that were right in front of the register area. Nothing interesting popped out. I thought to myself that stuff was no different than shopping at a Nike, Adidas or Under Armor outlet store. Not exactly impressed with the prices but I must say Dick's takes the cake on heavy stock on sporting goods and sportswear. I didn't have to look at every area of the store but it was clear to me, the store was packed with merchandise. One-stop shop. With regards to customer service, I don't recall being greeted when I first entered the store but from my observation, there was a good amount of staff readily available at each register. I was second in line, moving right along, no issues here. On same note, staff members on the floor appeared to be busy while customers were moving throughout store. The male cashier that rang up my purchases was friendly and polite. He also tried to up-sale me on other items related to my purchases, but I declined. Not really sure if I would shop at Dick's sporting goods again due to their merchandise being on the pricey side. However, I definitely know where to go should Big 5, Walmart or Target be out of stock on sporting good items. In conclusion, I would have rather waited until I was able to actually shop around a little bit more before giving a fair rating on my shopping experience. So, for now, despite being it was short and quick, it's safe to say, Dick's sporting goods has everything Almost.

Update customer service (customer satisfaction/return policy)!…read more They don't work with you to satisfy their customers, even at corporate higher level management. Although they say there is no time limit for returns, there certainly is (according to corporate mgmt). However, no where in their pamphlet, store, or receipt does it say in writing that you cannot return anything (even new with receipt) once the item is purged from their system (who knows when that is) or it has been several years old. One representative told me that they would not be able to resell old (but unused) items due to parts like shoe glue in my case (Nike shoes). But that goes with anything they sell so that's a poor answer. So buyer beware! Not just this store. All Big 5 locations have the same "lame" misleading return policy under corporate executives. They need to update their policy and customer service big time. And they need to put all the disclaimers etc. on paper especially the receipts. It doesn't help even if you are a loyal customer for several years either.

My goddaughter, principal at a high school suddenly called with a request that I run to the Big 5,…read morebuy cleats for a student who had none and was at a soccer game and couldn't play. She asked that I spend 50 as she was going to cover the cost for the student. I got to the Big 5 and asked for help as I had no idea what to buy..after hearing my story about the student, the young manager helped me find a pair close to 50...it was 65$. I called and asked...can it be 65? Yes, she said, so I hurried to pay to hurry to get the cleats to the student so he can play! As I am paying, the young manager comes to the register and says "give her my discount." I paid 53$ OUT THE DOOR for the cleats.. What an act of kindness!! What a generous, wise young manager.. I'm making this my go to store Thank you!!

What an utter disappointment and a bad look for Chula. My husband and I tried to come last week but…read morethe store wasn't open at the posted hours (we waited about 15 mins past the stated opening time of noon). We went back today and they were open, but the owner was exceptionally rude. We politely asked if they had any 49er gear (they had Raiders stuff). He proceeded to berate us, telling me "you're in the wrong part of the state." He also defended the Dodgers fans beating Giants fan Bryan Stow almost to death. When I politely told my husband I would wait outside, the owner said, "Good, leave!" We had come in planning to buy shirts for a large group of out of town guests, but we will absolutely NOT give our business to this place. On top of everything else, they are using the City of Chula Vista logo without permission and in violation of copyright law. Very trashy move. By comparison, the other shops, cafes, restaurants, and bars on 3rd Ave in Chula are wonderful! We've loved Grind House, The Balboa, Don Pedro's, Paw Pleasers, Tavern at the Vogue, and more. Eazy Toyz is a blemish on the face of Chula.

Just went in for a hat and the guy seemed bothered that I even asked for a hat , asked if he could…read morefind me a snapback and he could care less about it . My first time here and for sure my last time

A & M Team Sales they're phenomenal job with my t-shirts and hats. I hired your services to have 50…read moret-shirts and 50 hats done I walked in there one morning and had them done within the week! That's what it called customer service. The shirts turned out amazing! The were also amazing! I have to say from the moment you walk in you feel like you're in good hands this small Mom and Pop shop is performing excellent work and customer service. Thank you A & M Team Sales for an amazing experience! Definitely recommend for anybody try to get t-shirts or hats done!

I've been to this establishment several times since my child attends Mater Dei High School, which…read morerequires uniforms -- and every visit has been a great experience! I love supporting family-owned businesses, and the owner, Alberto, truly stands out. He's professional, attentive, and very knowledgeable about the school's uniform requirements, which made the whole process quick and stress-free. His positive attitude and friendly spirit make shopping here a pleasure. I highly recommend this place to all families looking for quality uniforms and exceptional service!

Pretty decent selection in store. I found what I was looking for…read more I don't recall if we were greeted when we came in, but the guy at the register interacted with us as we looked around. My only complaint is the charge for the bag. If you are going to charge, ask first. We had already done some shopping and had other bags.

Came here to shop for my father-in-law for a Philadelphia Eagles hat. I knew what I wanted and…read more asked an employee for a 39thirty all black. The employee shows me to a 9fifty section so right off hand. I knew that I needed to leave. Staff should be more knowledgeable on products they sell.

I stopped purchasing from Road Runner Sports a few years ago, due to their questionable/borderline…read moreillegal (IMO) membership renewal tactics. That's in a previous review of mine and it wasn't at this location. Anyways, a couple weeks ago, I was at this mall in Chula Vista and decided to check the store out. I did need some shoes, but had no intention of buying here. I walked in and was instantly greeted. I could see everyone was busy, but Adela came over to help me. She was great and went over everything with me. Long story short, I was pleasantly surprised and ended up buying my first pair of HOKA's and some socks. So thanks to Adela, you're one hell of a salesperson, because I'm very stubborn, lol. I did not give them any of my information though, which I could tell the lady ringing me up thought was weird, because I still don't trust the corporation, but this store gets 5 stars from me.

Lisa is amazing i came back to get my son a new pair of shoes. I went up north the first time i…read moredidnt notice that they gave me the wrong size. Lisa right away fixed the issue not a problem happy customer. She has a wonderful personality and great with my son who has autism taught him how to properly tie them went above and beyond thank you. Adele register amazing customer service skill even a little small talk with my son. Mind you most people ignore people with disabilities not here tho

Honestly don't waste your time here, their selection is mediocre. Whoever owns this store needs to…read moretake a trip to other pro images or get in touch with the younger generation. If you're in the market for sports apparel just go downstairs to the sports fever or even the revolution store they have better options. Oh and they say they have every sport, that's also a lie.

The employees keep being rude to us and my experience wasn't great at all. Those employees need to…read morestop pretending to "work" and start to treat their customers with respect. As I was trying on a jersey, one of them pretended to "clean" and when I was walking around they kept following me around.

Sports hats these days aren't cheap. This Lids had a discounted area with a decent selection. I…read moreended up with an adjustable cap I purchased for $25. The store employee brought up they do embroidery for all hats should I want to use this service in the future. Not a bad deal.

Wanting to get a hat made so I go in to this spot and at first over hearing a sales rep talking to…read moreanother about a customer on a discount, this guy says the customer should of read the sign first. Besides that I'm still looking into getting a hat, the guy was just short with me and saying ( I got you). I picked my hat and asked for embroidery and wanted the text to be upside down. I paid 50 plus dollars for this and when I get it, holy shit not what I wanted. The lettering was backwards and upside down. I am not satisfied or happy. I told him this isn't what I wanted but he didn't want to try and fix it or try and do anything about the hat, I even said I'd have to buy another and do it again and he just walked away, so I'm stuck with a 50$ hat and would of liked to get it fixed but this guy didn't want to help me.