I ordered a humidifier online, received 8-14-26. I was disgusted because you could tell it was…read moreused. There were yellow stains on the inside of the humidifier and the box should have contained 3 wicks, but there was only one. I returned it the following day. They gave me a refund and $15 kohls cash. On 8-17-26 I attempted to order something else online, but the website would not allow me to use the Kohl's cash as the area was grayed out. I contacted Kohl's customer service, they said the number on the kohls cash is invalid and instructed me to go back to kohls (Eastlake) to have them issue a valid one. On 8-17-26, I went to Kohls. The Manager, Adrianna, scanned the skew on the back of my kohl's cash and said it's valid and has $15 to use. I explained that I was unable to utilize the kohls cash. She suggested that I enter the number manually. I explained the area is grayed out. I asked her to issue a valid one so I can order online. She said she can't do that since it's from a retuned item. I said the only reason I returned the humidifier is because kohls sent me a used one. Frankly, I was shocked that kohls did not bother to check the item before they ship it. Adrianna did not offer an apology for the disgusting humidifier or the inconvenience of having to return to the store once again, without resolving the issue. Their own customer service department stated the number on the kohls cash is invalid. Adrianna did not resolve the issue and was unapologetic. I submitted this same review on Kohl's website, but they would not post it. I took a screen shot of their response.

There's currently a lot of cute spring clothing for adults and children at Kohl's Otay Lakes Rd,…read moreChula Vista, CA. I like this location because it's always clean with good customer service. There's plenty of parking and it's walking distance to Jersey Mike's, Krispy Kreme Donuts, Epic Wings, and Mexican Restaurant Héctor Mariscos. Happy Yelping :)

They locked the door 20 minutes before closing. I just wanted to check to see if they have…read moreleggings for kids, no worries if they don't, but just wanted to pop in and see if they had what I was looking for. I had my 3 year old with me, so shopping is pretty quick. Just got looked at by the 1-2 employees there and they gestured to go around. They wanted me to go to the back of the building which would take me about 5-10 mins to get there with a toddler, not worth it. I get it, it's slow, it's a weekday, but the doors should be open for business hours. Bummed, bc I used to love H&M.

All of these stores in this area have a real bad undertone of prejudice. For some reason the return…read moreprocess is always so intense as if, it isn't an option for the consumer. Extreme screening of the pieces as if I can't afford a $10 shirt & god forbid change my mind about it. This is the 2nd incident where I returned to this location. Chula Vista is NOT Hollywood and even then. RELAX. I won't be back. The east county locations aren't like this.

Im glad I'm not living close by I would be by here everyday, lol…read more Great store buying for birthday gifts and getting head on shopping for Christmas shhhh, okay I like today employee here for the gal took down the Valentina purse to the cashier Sandra So nice because I had 2 different orders today Always great values here too

Terrible experience at TJ Maxx - Chula Vista location. (My…read morefavorite store to shop) I bought children's socks and when I got home I realized the pack was missing pairs. I went back to return them and the staff treated me like a THIEF. They refused the return and accused me of stealing them. Later, when I tried to buy socks for myself, an employee wrote words/codes on them and made me feel like I was being watched as a suspected shoplifter. She literally labeled them so other staff would be warned about me. Humiliating, unprofessional, and disrespectful. I will never shop here again. Avoid this store.

Exceptional Service & Wonderful Team…read more I had such a great experience at the Goodwill in Eastlake. The staff here is truly exceptional -- warm, attentive, and genuinely kind. You can feel the positive energy as soon as you walk in. The team works so well together and goes out of their way to be helpful, which I really appreciated. The store itself is very clean, organized, and easy to browse. There's a great selection of clothing, home items, and unique finds. Everything felt well-kept, and it's clear the staff takes pride in maintaining a welcoming environment for the community. Thank you to the amazing team here for creating such a pleasant shopping and donation experience. This location definitely stands out, and I'm grateful we have such a caring Goodwill in our neighborhood.

I like this Goodwill a lot. It doesn't feel like a goodwill when you walk in. The decorating and…read morethe "color coordinated" displays are a great touch. They have a lot of cute clothes, plenty of books! The staff was nice, they ask you if you qualify for any 10% discounts before you pay. I got 4 pretty tops for less than $30! Definitely fun to see what they have new come in stock.

Food court is spacious with bathrooms adjacent. Perfect for myself and the students I was working…read morewith as we were out in the community enjoying a Friday.

This mall is a joke, they are charging people to park in front of the stores? Signs are small and…read moreconsidering it's a bilingual area, no Spanish instructions. A mall with crappy wifi, empty stores, and now charges for parking. Lost my business

We love Vans. They are always friendly and clean. This staff is no exception! They are extremely…read morehelpful, super nice, and actually have a conversation with you if you don't know what you want. They have amazing deals here too! I got some kid hoodies for $20. Not a bad day!

Came in today with my boyfriend who has ginormous feet to get a new pair of Vans. Sean helped us…read moreand he was extremely friendly! Great, fast service!!!

Ashley was SUPER DUPER helpful!! She helped me pick out the right fit and product! She also helped…read moreme order an item to be shipped to my home. Great selection, great customer service and great product!!

I usually shop at the La Jolla Lululemon, where the staff actually acknowledges human beings. I was…read morein the area and stopped by the Otay Ranch location today and wow... what a disaster. I walked in ready to spend money and not one person could be bothered to say hello. No greeting, no smile, nothing. The best part? I was just a few feet from another shopper. A sales guy goes straight to her and gives her the warm "How's your day and if I can help with anything?" treatment. Me? Apparently not worth a syllable. I turned around and left. This store won't see a penny from me EVER. If you want actual customer service, go to La Jolla or any other locations or just shop online. Otay Ranch has perfected the art of not giving a damn.

My favorite target to curbside!…read more Super convenient and my fave location yet ! Customer service is alwayssss consistent and pickup is usually quick/easy. HUGE WIN !

Manager had no clue about the Pokémon event that was taking place today. She walked up and did not…read moreknow why a line had formed overnight. Her attitude was poor and indifferent. We were shocked because there is a sign on the storefront regarding the event. It was amazing to see that this manager had no clue, despite walking past a sign every single day as she walked into work. The event was completely disorganized, we didn't get the Pikachu bag that we were supposed to get, and the manager seemed very inept and indifferent. We literally waited overnight for our goodie bag just to get treated within indifference and not receive the entire package we were promised, and for which we waited so long for. Also, the Line cutting was rampant. You know who you are

This is a great spirit Halloween! They have a big variety of different costumes for kids, adults…read moreand even dogs! They also have a big selection of accessories. Very spooky! The staff is really helpful and very friendly!

There is a Spirit Halloween Store where the old Party City was located at the Otay Ranch Mall!…read more This is your to go spot and they have so many cool Halloween items. Everything ranging from accessories, decorations, party supplies, pet costumes, door mats, animatronics. The list goes on and on. Prices are within range, but you can use their store 20% coupon and you can find it on their IG, or Facebook page and if register on their website. Items are well stocked and coordinated appropriately. They do have plenty of customer service members on the floor if you have any questions. Happy Shopping!