I usually shop at the La Jolla Lululemon, where the staff actually acknowledges human beings. I was…read morein the area and stopped by the Otay Ranch location today and wow... what a disaster. I walked in ready to spend money and not one person could be bothered to say hello. No greeting, no smile, nothing. The best part? I was just a few feet from another shopper. A sales guy goes straight to her and gives her the warm "How's your day and if I can help with anything?" treatment. Me? Apparently not worth a syllable. I turned around and left. This store won't see a penny from me EVER. If you want actual customer service, go to La Jolla or any other locations or just shop online. Otay Ranch has perfected the art of not giving a damn.

So I went in to do an online return .A gentleman helped me . The service was over the top . I was…read moreworried they wouldn't return. But he let me down size to try on to see if I could order a different size . They fit perfect . Store was clean and I will say one thing I will be back . With that customer service which to me was World Class they have a customer for life ...

All of these stores in this area have a real bad undertone of prejudice. For some reason the return…read moreprocess is always so intense as if, it isn't an option for the consumer. Extreme screening of the pieces as if I can't afford a $10 shirt & god forbid change my mind about it. This is the 2nd incident where I returned to this location. Chula Vista is NOT Hollywood and even then. RELAX. I won't be back. The east county locations aren't like this.

I've been coming to this mall more often since I moved here and have been slowly checking out the…read morerestaurants and stores. I can say that this H&M actually carries better options than some of the other locations I've been to. One thing I've noticed is that the staff can be a bit more on top of you while you're shopping, which can feel uncomfortable at times. I understand loss prevention is part of the job, but it can feel excessive. That said, I promise I'm actually shopping Ultimately, the employees at the registers and in the fitting rooms are pretty friendly and helpful. There are a few areas where the clothing selection isn't the strongest, but overall they have really good choices and the store is very clean. The kids' section is somewhat limited, but I still found some nice pieces for my kids.

I stopped in here 5 minutes before the store closed (don't you hate people like that!) because they…read morehad sale signs and I had birthday money. I rushed through the clothes and tried a bunch of stuff on. The two young ladies were so patient and acted like it didn't bother them that it was closing time. I had to try another pair of pants on and they were so patient!!!! Great customer service skills! I was shocked that the pants fit!!! I never find pants that fit on the first try. And the trouser pants were long! It's so hard to find pants that have length when you're 5'7"! It was my first time here, but surely not my last!

Staff is super rude the employee literally yelled at me for trying to give her my address. I was…read moreeven trying to help her by spelling everything out because she couldn't seem to find our address despite my mom having ordered things there multiple times before. She was wearing an 80 year old grandma outfit and was tall with green eyes.

This place is the place to go when looking for something cheap but cute to wear for a night out on…read morethe town. Don't expect quality clothing because it's not, but what makes this cheap clothing retailer different from the other is that the naked eye cannot detect the clothes is cheap! Bingo!!! Awesome clothes, easy to navigate store. From dresses, tops, jeans and accessories galore they have everything you need. One thing I love about this store is that they turnover their inventory frequently. I've gone twice in a couple of weeks and they'll have a whole new stock of clothing. This place is such a must and I'm thankful it's around!

Here we are walking through the mall shopping for something cute to wear and yet again finding…read moredisappointment in not being able to fit into "ANYthing" I want to buy - and I'm not even a large girl. Sure, my hips are wide and my badonkadonk can be seen from the moon... but a lot of fun stores are geared towards hipless chicks. Well... anyway, per usual I was not feeling very happy about the whole shopping situation. My friend called me on my cell phone and during the conversation, he said something to make me stop in my tracks. After hanging up, I glanced around and my eyes landed on some signage with a typo. That always bothers me a little... and when I told who appeared to be the shop owner or at least the manager, she was kind of disappointed. Oh well. Your business looks dumb when there are typos on your signage. I walk in and oh! Everything is so cute AND affordable. I would say this place is a happy mixture between Anthropologie and H&M. The style is cute, the prices are very reasonable and a size Medium actually fits like a standard size Medium. Thank GOODness. The total of my receipt was $29 for two items, but I didn't buy anything else simply because I was in a hurry to meet up with my friend. If you find yourself in the Eastlake area, check out Shimmer.

Wow. Beware there are no returns or exchanges without a receipt, even though the clothes are…read moreobviously their product. Tags on, perfect condition. Because I hadn't given them my email and didn't have the receipt, "they couldn't enter the return process." They did say I could return for the same product in another size, but that didn't help, since my daughter has outgrown thr kid store. Was not allowed credit for the teen store. So much for an Amazon- free Christmas. Makes me want to run to Target.

Unfriendly staff. Two employees at the counter and received no greeting when we entered the store…read more Waited in line to pay and they were busy chit chatting with a friend or another employee. Need a refresher course in customer service

There's currently a lot of cute spring clothing for adults and children at Kohl's Otay Lakes Rd,…read moreChula Vista, CA. I like this location because it's always clean with good customer service. There's plenty of parking and it's walking distance to Jersey Mike's, Krispy Kreme Donuts, Epic Wings, and Mexican Restaurant Héctor Mariscos. Happy Yelping :)

More organized and more space than the other Kohls locations, as it has a second floor for kids and…read morehousehold supplies. However, there's no cashier on the second floor. You have to go down to the first floor to pay. Always cheaper price for a good value products. Staffs were friendly. Alot of Christmas decorations to choose from. Plenty of parking and it's next to a few food places.

Great Hollister, honestly my favorite one! They have lots to choose from and great style, employees…read moreare really nice. Otay ranch mall is the best place.

Rude customer service Not one employee said hi when I walked…read morein with my daughter today. And when I went to the register the young lady looked offended because I went to her counter because she wasn't ringing anyone. But, instead of saying hi or acknowledging me, she told the a young man to ring me up instead and continued to talk and he didn't bother to say hi to me or Acknowledge me either. I felt very disrespected and and my daughter was very embarrassed. I will not be shopping there again. I told them they were not being friendly and the young man said sorry but the young lady that I believe was a manager said nothing.

Like this store a lot. Great deals. I found some really cool replacement headphones. Customer…read moreservice was good & store was clean. The check out line moved fast

There's a small sign that says no eating or drinking outside of the store entrance. If the store…read morecashiers see you walk in with a drink they become hostile and follow you around the store and make you leave the store until you toss your drink. Not even if it's a closed water bottle.

I was quick buying a baby cloths for our friends daughter baby shower…read moreNext week 1st. Baby But the TJ Maxx no long have bags any more!! That's a good thing But line was super long until more cashiers came I think they were out to was out to lunch. But soon it started to move and before I was out the door

Unacceptable. About six people in front of me and it still took 30 minutes to check out. Only two…read morecashiers were working. A manager opened a register, then walked out the door instead of helping. Two other employees stood behind the counter wandering around, touching clothes, and pretending to work while the line grew to 25+ customers. I finally had to speak up and demand another cashier. Customers should not have to manage your store for you. Terrible service and worse management.

There is a Spirit Halloween Store where the old Party City was located at the Otay Ranch Mall!…read more This is your to go spot and they have so many cool Halloween items. Everything ranging from accessories, decorations, party supplies, pet costumes, door mats, animatronics. The list goes on and on. Prices are within range, but you can use their store 20% coupon and you can find it on their IG, or Facebook page and if register on their website. Items are well stocked and coordinated appropriately. They do have plenty of customer service members on the floor if you have any questions. Happy Shopping!

I debated on whether to post this review, but I think it's important for consumer awareness:…read more THE INCIDENT On September 4, 2025, I visited the store to return merchandise in full accordance with the return policy. Instead of honoring the policy posted to each register and printed on the bottom of the receipt, I was denied a refund after the sales associate claimed that accessories were exempt from the policy. When I brought to her attention that this exemption was not written anywhere, I was belittled, humiliated, and intimidated but kept my cool because I could not believe what was happening. I called customer service to report the incident and received an apology and assurance that I would be contacted by someone further up the ladder. After a week of silence, I placed another call on September 11, 2025, and received a call back from a very helpful supervisor who agreed that the policy was violated and that my experience did not reflect store values. THE REMEDY The supervisor informed me that (1) a refund would be processed and (2) consideration of additional compensation that I requested would be made for the distress I experienced. I was emailed a prepaid return label and within the message it was noted that a request for additional compensation would be made on my behalf. Anticipating a response, I waited diligently but after another entire week of silence, I sent an email on September 18, 2025, thanking them for facilitating the return and asking if there was an update on the request. The next day, I received a "chipper" denial of additional compensation and in its place a discount code for 20 percent off one item and free shipping. On the website everyone is entitled to 20 percent off one item without having endured what I did. Why on earth would I put money into the pocket of a conglomerate that treated me so shabbily? FINAL THOUGHTS The debacle continues to leave me horrified and appalled. I will no longer be shopping at any Spirit Halloween Superstores or related company Spencer's Gifts. At the time of my original purchase, I asked about the return policy and was told that returns were accepted with receipt and merchandise in the same condition. No mention was made that accessories were an exemption to the rule. The arbitrary policy was based on the whim of a team member with an apparent grudge. To this day, I can't understand why I was treated with such hostility and why a good faith restitution was not given in light of the egregious behavior.