Love this boutique, so many cute options anything from ready to wear casuals to some cute day…read moredresses and Maxi's. I got a super cute floral silk dress and a lovely multi print fall maxi.

We had the best experience today shopping at this beautiful boutique in Eastlake so happy we…read morestopped in. I found the best jeans and accessories I can't wait to go back I already have a few items in mind I want to get. Thank you for the great service highly recommend if your shopping at Otay Ranch Mall.

Ashley was SUPER DUPER helpful!! She helped me pick out the right fit and product! She also helped…read moreme order an item to be shipped to my home. Great selection, great customer service and great product!!

I usually shop at the La Jolla Lululemon, where the staff actually acknowledges human beings. I was…read morein the area and stopped by the Otay Ranch location today and wow... what a disaster. I walked in ready to spend money and not one person could be bothered to say hello. No greeting, no smile, nothing. The best part? I was just a few feet from another shopper. A sales guy goes straight to her and gives her the warm "How's your day and if I can help with anything?" treatment. Me? Apparently not worth a syllable. I turned around and left. This store won't see a penny from me EVER. If you want actual customer service, go to La Jolla or any other locations or just shop online. Otay Ranch has perfected the art of not giving a damn.

They locked the door 20 minutes before closing. I just wanted to check to see if they have…read moreleggings for kids, no worries if they don't, but just wanted to pop in and see if they had what I was looking for. I had my 3 year old with me, so shopping is pretty quick. Just got looked at by the 1-2 employees there and they gestured to go around. They wanted me to go to the back of the building which would take me about 5-10 mins to get there with a toddler, not worth it. I get it, it's slow, it's a weekday, but the doors should be open for business hours. Bummed, bc I used to love H&M.

All of these stores in this area have a real bad undertone of prejudice. For some reason the return…read moreprocess is always so intense as if, it isn't an option for the consumer. Extreme screening of the pieces as if I can't afford a $10 shirt & god forbid change my mind about it. This is the 2nd incident where I returned to this location. Chula Vista is NOT Hollywood and even then. RELAX. I won't be back. The east county locations aren't like this.

Staff is super rude the employee literally yelled at me for trying to give her my address. I was…read moreeven trying to help her by spelling everything out because she couldn't seem to find our address despite my mom having ordered things there multiple times before. She was wearing an 80 year old grandma outfit and was tall with green eyes.

Drove long distance just so I can make an online return, turns out store closes at 7, it was 6:56…read moreand the door was locked! I knocked on glass and motioned to them that I just wanted to return, there were people inside still making a purchase, the sales lady came to door and basically said there are people in line and they need to close at 7! Reminded her it wasn't 7 yet, I cannot make a return? Her answer was flat out NO, I'm sorry but that's messed up, it's not even time to close and you are turning your customers away! Will have to make another trip down here so I can make my return, what a waste of time and money due to a rude and incompetent employee !

Wow. Beware there are no returns or exchanges without a receipt, even though the clothes are…read moreobviously their product. Tags on, perfect condition. Because I hadn't given them my email and didn't have the receipt, "they couldn't enter the return process." They did say I could return for the same product in another size, but that didn't help, since my daughter has outgrown thr kid store. Was not allowed credit for the teen store. So much for an Amazon- free Christmas. Makes me want to run to Target.

Unfriendly staff. Two employees at the counter and received no greeting when we entered the store…read more Waited in line to pay and they were busy chit chatting with a friend or another employee. Need a refresher course in customer service

There's currently a lot of cute spring clothing for adults and children at Kohl's Otay Lakes Rd,…read moreChula Vista, CA. I like this location because it's always clean with good customer service. There's plenty of parking and it's walking distance to Jersey Mike's, Krispy Kreme Donuts, Epic Wings, and Mexican Restaurant Héctor Mariscos. Happy Yelping :)

I ordered a humidifier online, received 8-14-26. I was disgusted because you could tell it was…read moreused. There were yellow stains on the inside of the humidifier and the box should have contained 3 wicks, but there was only one. I returned it the following day. They gave me a refund and $15 kohls cash. On 8-17-26 I attempted to order something else online, but the website would not allow me to use the Kohl's cash as the area was grayed out. I contacted Kohl's customer service, they said the number on the kohls cash is invalid and instructed me to go back to kohls (Eastlake) to have them issue a valid one. On 8-17-26, I went to Kohls. The Manager, Adrianna, scanned the skew on the back of my kohl's cash and said it's valid and has $15 to use. I explained that I was unable to utilize the kohls cash. She suggested that I enter the number manually. I explained the area is grayed out. I asked her to issue a valid one so I can order online. She said she can't do that since it's from a retuned item. I said the only reason I returned the humidifier is because kohls sent me a used one. Frankly, I was shocked that kohls did not bother to check the item before they ship it. Adrianna did not offer an apology for the disgusting humidifier or the inconvenience of having to return to the store once again, without resolving the issue. Their own customer service department stated the number on the kohls cash is invalid. Adrianna did not resolve the issue and was unapologetic. I submitted this same review on Kohl's website, but they would not post it. I took a screen shot of their response.

Rude customer service Not one employee said hi when I walked…read morein with my daughter today. And when I went to the register the young lady looked offended because I went to her counter because she wasn't ringing anyone. But, instead of saying hi or acknowledging me, she told the a young man to ring me up instead and continued to talk and he didn't bother to say hi to me or Acknowledge me either. I felt very disrespected and and my daughter was very embarrassed. I will not be shopping there again. I told them they were not being friendly and the young man said sorry but the young lady that I believe was a manager said nothing.

Great Hollister, honestly my favorite one! They have lots to choose from and great style, employees…read moreare really nice. Otay ranch mall is the best place.

Surprised that this store was well kept led and had some gems that I found for a good price. I was…read moreable to grab some reboks that looked almost identical to the new balance 9060s.

I was told by the manager today, they could not provide a refund because there was not a Ross tag…read moreon the pants. Even with a receipt she was unwilling to do more than rattle off "Ross's policy" of no tag, no refund. I mentioned they are currently carrying the same pants, couldn't she use those as a reference? She suggested I go back to the original Ross I bought the pants (that this store is also currently carrying) for them to check the surveillance to verify I bought the pants. I don't know if this Ross has a theft problem, but I've never had to to ask security at any store to prove I bought something they're carrying I called a different Ross closer to me and explained my situation. They told me as long as I had the receipt it was no problem. I don't think I will be back at this Ross.

Im glad I'm not living close by I would be by here everyday, lol…read more Great store buying for birthday gifts and getting head on shopping for Christmas shhhh, okay I like today employee here for the gal took down the Valentina purse to the cashier Sandra So nice because I had 2 different orders today Always great values here too

Terrible experience at TJ Maxx - Chula Vista location. (My…read morefavorite store to shop) I bought children's socks and when I got home I realized the pack was missing pairs. I went back to return them and the staff treated me like a THIEF. They refused the return and accused me of stealing them. Later, when I tried to buy socks for myself, an employee wrote words/codes on them and made me feel like I was being watched as a suspected shoplifter. She literally labeled them so other staff would be warned about me. Humiliating, unprofessional, and disrespectful. I will never shop here again. Avoid this store.

Food court is spacious with bathrooms adjacent. Perfect for myself and the students I was working…read morewith as we were out in the community enjoying a Friday.

This mall is a joke, they are charging people to park in front of the stores? Signs are small and…read moreconsidering it's a bilingual area, no Spanish instructions. A mall with crappy wifi, empty stores, and now charges for parking. Lost my business