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    H&M

    2.8 (79 reviews)
    Closed 11:00 am - 6:00 pm
    Updated 1 month ago

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    Latasha H.

    Customer service is definitely not a key element in the training here. I asked the young man if they had a particular and he acted if I was bothering him... ummm, I'm sorry I bothered you at your JOB!! I ended up not purchasing anything... I just walked out. Thanks H&M for nothing!! The associates here are extremely rude. I'll just shop online. H&M does offer excellent sells and cute clothing. Therefore, I will recommend you shopping online.. not at this particular location.

    The outfit my daughter was looking all over for.
    Maridel S.

    My daughter was looking all over the place for a particular outfit and I couldn't find it anywhere in the store. I approached an associate who directed me to someone who could better help me. Although it was not out on the sales floor, she remembered seeing it in the back. I believe her name was Ashley. At the same time she was training someone. I needed a different size and she was more than happy to help me. Now I need to mention it was really busy in the store. The first person I approached actually checked us out and she asked if the person she referred us to was helpful. It was a great experience overall even while it was busy. Their system even went down but they remained calm with the long line building and made good conversation. I appreciate the effort by everyone that worked so cohesively here!

    Justin F.

    I have to give this location an award: this retail store has gone the longest without cleaning their floors. Also they have 10% of the merchandise of other stores but at least it's there when I'm desperate. And they keep it organized.

    Anne C.

    Located in the middle of Otay Ranch town center (mall)... Lots of parking in the back, with entrance to the store.. Customer service here is standard. Although I've experienced some that were friendly and helpful.. Others seemed a bit snotty though.. This store is a bit smaller than the H&M in plaza and fashion. This location doesn't have a children's section (I wish it did!)... The store is pretty packed with merchandise... And they have some good sales pretty frequently. Be on the look out for 50% sale items. They do that a couple times a year... Great deals! The clothing themselves is of decent quality. Obviously not high end or high quality, they're okay though, and you'll get some wear into them.

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    Page 1 of 2

    Ask the Community - H&M

    Review Highlights - H&M

    It was a hot sweltering day, in New York, when I stepped into my first H&M (short for Hennes & Mauritz of Sweden).

    Mentioned in 2 reviews

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    Shimmer

    Shimmer

    3.4(9 reviews)
    0.3 mi
    $$

    This place is the place to go when looking for something cheap but cute to wear for a night out on…read morethe town. Don't expect quality clothing because it's not, but what makes this cheap clothing retailer different from the other is that the naked eye cannot detect the clothes is cheap! Bingo!!! Awesome clothes, easy to navigate store. From dresses, tops, jeans and accessories galore they have everything you need. One thing I love about this store is that they turnover their inventory frequently. I've gone twice in a couple of weeks and they'll have a whole new stock of clothing. This place is such a must and I'm thankful it's around!

    Here we are walking through the mall shopping for something cute to wear and yet again finding…read moredisappointment in not being able to fit into "ANYthing" I want to buy - and I'm not even a large girl. Sure, my hips are wide and my badonkadonk can be seen from the moon... but a lot of fun stores are geared towards hipless chicks. Well... anyway, per usual I was not feeling very happy about the whole shopping situation. My friend called me on my cell phone and during the conversation, he said something to make me stop in my tracks. After hanging up, I glanced around and my eyes landed on some signage with a typo. That always bothers me a little... and when I told who appeared to be the shop owner or at least the manager, she was kind of disappointed. Oh well. Your business looks dumb when there are typos on your signage. I walk in and oh! Everything is so cute AND affordable. I would say this place is a happy mixture between Anthropologie and H&M. The style is cute, the prices are very reasonable and a size Medium actually fits like a standard size Medium. Thank GOODness. The total of my receipt was $29 for two items, but I didn't buy anything else simply because I was in a hurry to meet up with my friend. If you find yourself in the Eastlake area, check out Shimmer.

    H&M - menscloth - Updated May 2026

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