There's currently a lot of cute spring clothing for adults and children at Kohl's Otay Lakes Rd,…read moreChula Vista, CA. I like this location because it's always clean with good customer service. There's plenty of parking and it's walking distance to Jersey Mike's, Krispy Kreme Donuts, Epic Wings, and Mexican Restaurant Héctor Mariscos. Happy Yelping :)

I ordered a humidifier online, received 8-14-26. I was disgusted because you could tell it was…read moreused. There were yellow stains on the inside of the humidifier and the box should have contained 3 wicks, but there was only one. I returned it the following day. They gave me a refund and $15 kohls cash. On 8-17-26 I attempted to order something else online, but the website would not allow me to use the Kohl's cash as the area was grayed out. I contacted Kohl's customer service, they said the number on the kohls cash is invalid and instructed me to go back to kohls (Eastlake) to have them issue a valid one. On 8-17-26, I went to Kohls. The Manager, Adrianna, scanned the skew on the back of my kohl's cash and said it's valid and has $15 to use. I explained that I was unable to utilize the kohls cash. She suggested that I enter the number manually. I explained the area is grayed out. I asked her to issue a valid one so I can order online. She said she can't do that since it's from a retuned item. I said the only reason I returned the humidifier is because kohls sent me a used one. Frankly, I was shocked that kohls did not bother to check the item before they ship it. Adrianna did not offer an apology for the disgusting humidifier or the inconvenience of having to return to the store once again, without resolving the issue. Their own customer service department stated the number on the kohls cash is invalid. Adrianna did not resolve the issue and was unapologetic. I submitted this same review on Kohl's website, but they would not post it. I took a screen shot of their response.

Located in the middle of Otay Ranch town center (mall)... Lots of parking in the back, with…read moreentrance to the store.. Customer service here is standard. Although I've experienced some that were friendly and helpful.. Others seemed a bit snotty though.. This store is a bit smaller than the H&M in plaza and fashion. This location doesn't have a children's section (I wish it did!)... The store is pretty packed with merchandise... And they have some good sales pretty frequently. Be on the look out for 50% sale items. They do that a couple times a year... Great deals! The clothing themselves is of decent quality. Obviously not high end or high quality, they're okay though, and you'll get some wear into them.

They locked the door 20 minutes before closing. I just wanted to check to see if they have…read moreleggings for kids, no worries if they don't, but just wanted to pop in and see if they had what I was looking for. I had my 3 year old with me, so shopping is pretty quick. Just got looked at by the 1-2 employees there and they gestured to go around. They wanted me to go to the back of the building which would take me about 5-10 mins to get there with a toddler, not worth it. I get it, it's slow, it's a weekday, but the doors should be open for business hours. Bummed, bc I used to love H&M.

Im glad I'm not living close by I would be by here everyday, lol…read more Great store buying for birthday gifts and getting head on shopping for Christmas shhhh, okay I like today employee here for the gal took down the Valentina purse to the cashier Sandra So nice because I had 2 different orders today Always great values here too

Terrible experience at TJ Maxx - Chula Vista location. (My…read morefavorite store to shop) I bought children's socks and when I got home I realized the pack was missing pairs. I went back to return them and the staff treated me like a THIEF. They refused the return and accused me of stealing them. Later, when I tried to buy socks for myself, an employee wrote words/codes on them and made me feel like I was being watched as a suspected shoplifter. She literally labeled them so other staff would be warned about me. Humiliating, unprofessional, and disrespectful. I will never shop here again. Avoid this store.

Exceptional Service & Wonderful Team…read more I had such a great experience at the Goodwill in Eastlake. The staff here is truly exceptional -- warm, attentive, and genuinely kind. You can feel the positive energy as soon as you walk in. The team works so well together and goes out of their way to be helpful, which I really appreciated. The store itself is very clean, organized, and easy to browse. There's a great selection of clothing, home items, and unique finds. Everything felt well-kept, and it's clear the staff takes pride in maintaining a welcoming environment for the community. Thank you to the amazing team here for creating such a pleasant shopping and donation experience. This location definitely stands out, and I'm grateful we have such a caring Goodwill in our neighborhood.

I like this Goodwill a lot. It doesn't feel like a goodwill when you walk in. The decorating and…read morethe "color coordinated" displays are a great touch. They have a lot of cute clothes, plenty of books! The staff was nice, they ask you if you qualify for any 10% discounts before you pay. I got 4 pretty tops for less than $30! Definitely fun to see what they have new come in stock.

Food court is spacious with bathrooms adjacent. Perfect for myself and the students I was working…read morewith as we were out in the community enjoying a Friday.

This mall is a joke, they are charging people to park in front of the stores? Signs are small and…read moreconsidering it's a bilingual area, no Spanish instructions. A mall with crappy wifi, empty stores, and now charges for parking. Lost my business

Stone Cold Closer. I…read morecame in the other day after having some drinks at Novo, Stone was very busy. When I came in I saw him quickly deal with a rush of customers checking out. Afterward there were some shady teenagers who came in with obvious bad intentions. He caught them in the act of shoplifting and made them leave. It was after this that he was finally able to greet me at the shoe rack. I went in for a pair of shoes and a board but I ended walking out with a skate tool, an outfit for my lady and that's all thanks to his great service/ salesmanship. Thank you Zumiez I'll be coming back

Kyle was super friendly and helpful! Got to purchase this…read morehat from a new collection. Had to get 2 for a graduation gift and Father's Day

We love Vans. They are always friendly and clean. This staff is no exception! They are extremely…read morehelpful, super nice, and actually have a conversation with you if you don't know what you want. They have amazing deals here too! I got some kid hoodies for $20. Not a bad day!

Came in today with my boyfriend who has ginormous feet to get a new pair of Vans. Sean helped us…read moreand he was extremely friendly! Great, fast service!!!

Ashley was SUPER DUPER helpful!! She helped me pick out the right fit and product! She also helped…read moreme order an item to be shipped to my home. Great selection, great customer service and great product!!

I usually shop at the La Jolla Lululemon, where the staff actually acknowledges human beings. I was…read morein the area and stopped by the Otay Ranch location today and wow... what a disaster. I walked in ready to spend money and not one person could be bothered to say hello. No greeting, no smile, nothing. The best part? I was just a few feet from another shopper. A sales guy goes straight to her and gives her the warm "How's your day and if I can help with anything?" treatment. Me? Apparently not worth a syllable. I turned around and left. This store won't see a penny from me EVER. If you want actual customer service, go to La Jolla or any other locations or just shop online. Otay Ranch has perfected the art of not giving a damn.

My favorite target to curbside!…read more Super convenient and my fave location yet ! Customer service is alwayssss consistent and pickup is usually quick/easy. HUGE WIN !

I stopped by Target this morning around 8:00 AM because today is my mom's birthday and I wanted to…read moresurprise her with an Apple Watch. I went straight to the electronics department where the Apple products are located and waited about five minutes for someone to assist me. After realizing no one was coming I walked around the store looking for an employee. I finally found someone who called for assistance over the walkie talkie. An employee eventually came over and I showed him the exact Apple Watch I wanted. He scanned it and told me their system showed one in stock. He then went into the employees only area to look for it. I waited patiently for about 20 minutes and he never came back. No update. No explanation. Nothing. At that point I pulled out my phone and checked the Walmart app. They had the exact same Apple Watch available so I placed the order. About 30 minutes later it was delivered directly to my front door. It was even $10 cheaper. The $10 honestly does not matter to me. This is about customer service. I walked into Target ready to spend my money and buy my mom a birthday gift. All I needed was someone to help me complete the purchase. I understand retail can get busy and inventory is not always where it is supposed to be. What I do not understand is leaving a customer waiting for 20 minutes and never coming back with an update. As someone who shops at Target regularly this was definitely a disappointing experience. Customer service can make or break a shopping experience and unfortunately today Target lost a sale that could have easily been completed with a little more communication and attention.