Amazing customer service!!!! I don't usually think much about my interactions at any Hot Topic, it's usually very to the point. Recently they've started carrying these Dragon Ball Z blind bags that my son is obsessed with. There was one toy in particular he really wanted. We asked a female associate if the section was the only one with the bags, she said yes and offered to help. She stood there with us for quite some time and helped narrow down a couple bags. She guessed right both times!!! My son was thrilled! I was thrilled too! We talk about her to this day! It's really wonderful when someone goes above and beyond to do something kind, especially for a child! read more

The employees are so nice! I really recommend this store. I'm so happy they brought back My Little Pony merchandise! Good selection of shirts and other accessories, clothes, collectibles, etc. This is my favourite Hot Topic location, I recommend this one as well as the one at Chula Vista Center. read more

I went to Hot topic today to use my Hot Cash and was helped by Marianne who was very patient and kind and helpful. She helped me make an online purchase from the store and let me know that I had $5.00 in rewards that I could use and save some money. I always have a great experience every time I shop at the store. There are great employees that work at this store. 5 stars all the way. read more

Hot Topic - Winnie the pooh loungefly satchel. - Accessories Near Me - National City, California

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Every store has a vibe when you enter, a certain energy that is carried by the staff and customers alike. It could be it's location or that it's located in an indoor mall but it always feel gloomy and dark. There's other hot topics I've visited that have a more welcoming environment. This one makes me feel a bit claustrophobic and as soon as I walk in I feel like getting out. The reason I visit hot topics is for it's Funko pop collections and it's always nice to take a look at what new t-shirts they have and Disney merchandise they have in. Not the best, not the worst, just ok. read more

Staff is nice not the typical anti social staff hot topic use to higher. It is everything it was before just more socially friendly. Prices here are decent and stock is diverse. They have a cool collection of Alchemy jewerly which is pretty nifty lookin stuff. They have frequent sales so check often and don't forget your frequent buyer card to get you discounts read more

Hot Topic - Logo - Accessories Near Me - National City, California

Isbet is the sweetest staff! I was under of which earrings to buy but she waited for me with a smile on her face :) read more

The staff was helpful, the big selection on Funkos they had the one I was looking for and desiring to add into my collection. The only thing I didn't like about my visit was this Hot Topic the store was pretty hot. While looking I was sweating and had to pull my mask just to get some fresh air. Overall, they have a good selection in this place. read more

I came here on a very busy day looking for a special birthday gift. Was in the store less than 2 minutes and this prior service US Marine comes up to me offering assistance. The gentleman's name is Dave and he is one of the most respectful & knowledgeable customer service representatives that I have seen at a retail store in a while. This review is all about the service, not the store. I could have bought my merchandise at a couple different locations within walking distance but I didn't because Dave is freaking awesome! nuff said... Semper Fi.. read more

Christin, the assistant manager was very helpful in returning an item for me that I didn't know was final sale. She gave me a resolution and was very nice and accommodating with the transaction. I definitely would recommend this particular Hot Topic because it seems a lot more tidy than the one in Mission Valley. read more

i have went into hot topic a few times, and each time i get a creepy vibe and get out of the store. it is creepy and if you get scared easily, don't go in. read more

I give it a two star because of the lame newbies they hire with no customer service experience. You can tell because they will talk in a monotone voice; roll their eyes wt you; or not ask if you need any assistance . Hot Topic-clean your act! read more

Usually when I go to a store - I get greeted to and they will ask if I needed help. I got neither from this store. It was a weekday too so it wasn't really busy. Instead the guy cashier was too busy talking with his female coworker. I've been to other Hot Topics like the one in Mission Valley (the cashiers over there are really great and will help you find what you need) and I have never received this kind of service before. read more

Searching high and low for Naruto tshirts for my son. Sam went all the way out of her way to make sure we had a great shopping experience from helping us find the right sizes to helping us find them at other stores. Sam was a godsend!!!! Thank you Sam hope you have a great holiday season!!!!! read more

II've always been a fan of Hot Topic and their tees but my last visit kinda sucked. Some of the workers seem too chatty with eachother to help their customers. I wanted a try on a few shirts and the guy worker told me someone was in the dressing room. I waited for 10 mins and he finally came back and asked me if i tried my shirts on already. & i was thinking no duh, I'm still standing here. When he unlocked the door no one was even in there all that time and no one ever came out so i was waiting there for nothing. I ended up getting annoyed cuz by the time i was done trying my shirts on the line was extremely long. I ended up not buying anything. read more

Shopping, hate or love it...we have to do it. So, I sneak off on a xmas shopping expedition whilst my children are at school and end up at Hot Topic because one of my daughter's teachers loves Johnny Depp. I discover that not only does this store carry a wide assortment of scary and fun items featuring characters from Nightmare Before Christmas (one of my favorite movies), Hello Kitty and a ton of other cool stuff. Sexy bras and panties for those with mayhem in mind, tee shirts with cool and sometimes obscene sayings, such as "Sith Happens" i.e. Star Wars, get it? Just neat stuff. So, don't write Hot Topic off based on the dark feel, feel your darkness. Try it, you might like it. read more

Awesome store. The staff is always nice and helpful. Recently been here twice and have received great customer service. They always go above and beyond. read more

The staff is always friendly. When I'm at the mall I check their store of pop figures. The deal they usually have is buy one get one half off on the whole store. If you're looking for something at the store and they don't have it they also have an Instagram which they update frequently with new shipments. read more

Bought a Back pack 1 month and a half before my daughter school started. The zipper ripped and when I called the store to see what they could do about it, they told me to bring it in and they would give me an exchange. I showed up to the store and the manager was a asshole. He told me the opposite of what someone had told me earlier over the phone. I understand your the manager but why would anyone employee tell me to bring it in. We usually buy from there but after today I won't be going back. And I recommend you don't either since they don't take care of their customers. read more

I have never shopped in this store, but I saw they had Disney inspired dresses online. I called to see if they had them in the store. The girl on the phone was great. She even located the dress and size I was looking for at another store. When I went in the store, it was a different story. First of all, I could not fit my stroller in there. It is definitely not wheelchair accessible either. I had to interrupt a conversation between employees at the register to see a dress. When I asked the girl gave me the meanest look and rudely said "Which one, what size?" I would've just left then, but I liked the dress. When I went to pay the same girl was just as rude at the register. I will never go back in there. The two stars is for the girl on the phone. read more