Went and there is nothing left! Out of business. This place used to be awesome! Pandemic ruined…read moreevery small business there was.. now it's just corporations- sad.

So I come in here today and ask her if I could do a Exchange said yes at the door when I go and…read morestart doing my Exchange she says I have to pay for it the thing that I was going to exchange make up your mind homegirl worst customer service there is I highly recommend not going to this place and wasting your time or money when I came in no one even acknowledged me I was at the counter waiting to purchase my things for about five minutes until I said something 0 stars baby

I buy my girlfriend clothes from this store all the time and they are great! Excellent customer…read moreservice and great quality clothes. Highly recommend this place to anyone looking for excellent clothes.

They kept my waist trainer for 2 months without calling me to notify me that they CANT repair it. I…read morecame in twice looking for it in the time span. And it came back looking dirty. The lady had the nerve to tell me that I was wrong. I have ocd When it comes to being clean. But thanks lady. I would never ever recommend this place. Taking my buisness else where

I love the consistency of the prices for all things in the store. They have very nice separates…read moreand you can mix and match them up with each piece. The store associates here are always very customer service friendly. They also answer any questions that I have about sizing and availability of items when I come. This is also a great and inexpensive place to find separates for a specific purpose.

I tried to give this store a chance but they are very unwelcoming...no one even speaks when you…read morecome through the door..tried to return and item which my receipt said "no refunds only exchanges" which was fine but the rude manager maria stated there was absolutely no returns or exchanges and the girl who rung me up should have told me which she did but she only said no refunds ...but when trying to explain maria she kept cutting me off....she also took my receipt and wouldnt give it back...I stood my ground and exchanged my shirts but I heard maria and her coworker talking about me in the back of the store...this store had a bad vibe and I will not be returning... Maria your manager is very rude and unwelcoming.

I would like to give this place more stars but every time I come there is some issue. This past…read moreSunday 9/27/26 they had a shoplifting incident and there were several (3-4) police cars outside. When I got out of the car, there was a pile of brand new clothing with tags on them thrown in the parking planter next to my parking spot. Another cop car was behind the area searching the culvert. The merchandise needs to be refreshed and stock could use some replenishing. It is always sad to see the picked over housewares, makeup, and shoes. The only area that is decent is possibly the blouses for women and the shoes. Please get more stock and try to have your security/loss prevention keep an early eye on the bad actors who want to steal.

Have always liked this location and the quality of name brands sold at this store. I mean who…read moredoesn't like getting name brand clothing for a discount!! The downfall, inventory is random and if you find something you like it is best to make the purchase right then and there. Chances of you coming back and it being there are slim to none. During quarantine this place was empty... it seems inventory is still not pre-COVID status but still able to find some really good deals. You are always greeted upon entering, they do have a very friendly and welcoming security guard as.well as friendly staff and cashiers.

This location is super nice, organized and surprisingly clean. It was really ease to find items and…read morenavigate through areas for certain items. I really like this Ross especially with it being super busy. They have a huge selection of clothes, shoes and everything in between for the household. I like all the Halloween Decor and Clothes they had. I find some items such as a dress, backpack and shoes to be inexpensive, but great quality.

Worst customer service they don't respect the prices even if the tag day the description of the…read moreitem, they do the mistake of get a different price and it's not customer fault ....in this time Wendy cashier we explain the tag was the description of the item she remove the tag and say It's not the price and when i ask her to let me take a pic she was not let me, in the pic you would see her nam tag and the price all ready remove, and look under the shoe and say this is the price......what a BAD CUSTOMER SERVICE What a lack of customer service! I spoke with Yolanda because I asked to speak with the store manager, and that's the name she gave me. I explained my problem and asked if they would honor the price even if they had made a mistake, and she said NO. I even told her that the description on the tag matched, and she said NO again. I went to the trouble of coming to the Ross store in La Palomar, where we regularly shop, and when I entered the store, Arlet, who was very kind, helped me. I explained what had happened and even showed her the photo I posted, and Arlet very professionally explained that the price on the tag has to be honored. This made me realize that YOLANDA IS A LIAR to cover up the things her team is doing wrong... It's a shame that they provide such terrible service in this store. I understand that we are just another number for these stores, but if they don't have the training or the honesty to recognize their mistakes, then they should dedicate themselves to something else. And comparing them, for me, ARLET was much more professional and above all honest and sincere...

Trendy women's clothing store. Lots of clothing choices with a small selection of sandals, heels,…read moreand boots. Found gold, pleather cowgirl boots today. Have no idea of their price as none of the boxes of boots had a price tag. The lone sales person was busy with a customer so I will return or call for a price on another day.

This is a cute little fashion boutique that is fairly new. They have a variety of women/juniors…read moreclothing, under garments and accessories. What initially caught my eye was the dresses in the window as I was shopping for a dress, it drew my attention. The cash register counter is in the middle of the store and the associate was friendly and answered all my questions. I did overhear other conversations with customers and informed that most of the sizes carried are only small to large (being the biggest) not sure if it was for particular dress as I did notice xlarge on some racks. They had a bunch of informal and formal dresses ranging from $20-$100+ from knee length to ankle length. As I had my heart set one item... I did not take much time to browse the other isle of clothes other than a quick breeze around the store and a mental note to check them out when I came back around. Unfortunately, the mall hours changed which means all the store hours had changed as well. Will definitely be back.

I was very disappointed with my experience at this store. The first time I came in, the staff…read morehelped me find a dress, so I returned later to purchase it. Unfortunately, the customer service was completely different the second time. The dress I bought was the only one they had left, and it was the display dress. It already had loose threads and showed signs of wear. I politely asked if they could offer a small discount because it wasn't in perfect condition, but they immediately said no. I also asked if they had the same dress in another color or if they could show me similar styles, but they weren't interested in helping. The staff was rude, dismissive, and made me feel like I was bothering them. I ended up buying the dress because I had a deadline and didn't have time to keep shopping elsewhere. However, when you're spending a significant amount of money on a formal dress, you expect good customer service and merchandise in excellent condition. Unfortunately, this store failed on both. I would not recommend shopping here based on my experience. I was very disappointed with my experience at this store. The first time I came in, the staff helped me find a dress, so I returned later to purchase it. Unfortunately, the customer service was completely different the second time. The dress I bought was the only one they had left, and it was the display dress. It already had loose threads and showed signs of wear. I politely asked if they could offer a small discount because it wasn't in perfect condition, but they immediately said no. I also asked if they had the same dress in another color or if they could show me similar styles, but they weren't interested in helping. The staff was rude, dismissive, and made me feel like I was bothering them. I ended up buying the dress because I had a deadline and didn't have time to keep shopping elsewhere. However, when you're spending a significant amount of money on a formal dress, you expect good customer service and merchandise in excellent condition. Unfortunately, this store failed on both. I would not recommend shopping here based on my experience.

I am LITERALLY STILL in the store. I have a formal wedding to attend in 4 days and the panic set…read morein. I needed a dress in Champagne. Im under 5 ft so I already knew Id also need to have a dress tailored. With this heat wave we have I wanted something simple, light, and formal. I found a perfect dress. There were several styles I liked but not available in the color I needed. It all worked out

Needed a last minute outfit for an unexpected date one day and remembered seeing this place on a…read morewalk in my new neighborhood so I decided to check it out and now I'm hooked. It's relatively similar to what I've been to in other upscale areas, but the quality of the clothing is top notch, which makes it worth the price. They also seem to have some decent sales and a welcome offer online, with an option for shipping or pickup at one of their three locations. I appreciated how patient the associate was with me during my first trip (it was definitely over an hour and I left with four bags haha) but I was able to find the perfect date outfit and restock my closet post move and I have already been back again.

From the outside it was a very promising boutique with tons of creatures to be found. Once inside…read morefound mostly regular pieces that you can find at Ross, except 2 or 3 cool items with fruits painted on them. I was immediately greeted and the 2 girls I interacted with were super sweet. I just didn't find the excitement also in the way the clothing is displayed. Kudos though to be alive and selling in a harsh East Village.