I ordered a 14" Godfather sub with mayo, dressing, lettuce, tomato, onion, and roasted red pepper. The price was ok at $18, but when I got it home I had to open it up to find the toppings. I ate half of it and only found three tomato slices a few onions, and a smattering of lettuce. I couldn't find a pepper. Normally there would be lettuce spilling out of a closed sub. It looked like there were no toppings. Very disappointed. Just putting out this review if others had the same opinion. Maybe they just don't put many toppings on the sandwiches here read more

Ok, I like you dear reader have been to one of these DiBella's locations. Either to do take out or eat in. It's been forever since I've been and yes I have a location closer to where we live, but my friend and I were in the area for a class and she's never had their subs. So this location is part of a large strip mall. The inside is like most of the locations kind of dark and the sandwich making is very light and bright. The staff was helpful and made us some good sandwiches. I had the Roast Beef with all kinds of stuff on it on Plain Bread. I'm gonna be honest usually there bread is hard so it's one of the reasons I pass on this place, also they don't toast subs or have hot red pepper spread. That's just me though. My friend got The Godfather and she really enjoyed it it had all sorts of things on it and for a first time visitor she liked it, it's now off of here Rochester Food Bucket List. As for me I really enjoyed my sandwich but it missed something for me maybe I should have gotten banana peppers for a little kick of heat. The bread is good but those subs get messy as you eat them. We ate inside and other than us inside was a few people doing pick up. The place could have been a tad cleaner. If you don't wanna do a sub with bread you can do a salad version. I give them a 3.5, staff is good, food tasty, but it needs to be a little tidier. They share a parking lot. read more

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Best subs in Roc? Maybe not, but they're damn good. Very quick, friendly customer service as well. Great sides such as potato salad and cookies. Probably my favorite dibellas location, the other ones are super slow and low quality. If you're going to a dibellas, go to this one. read more

RUDE! Walked up to counter said I had an online order and the girl looked at me, turned her back and walked away! Ignored by everyone behind the counter as they proceeded to call the next number ready, mind you NOT busy, maybe 3 people in the entire dining room. Finally after helping two more people they addressed me! Nope won't be returning! read more

I haven't been to this location many times, but they keep having coupons on Facebook, so I picked up subs for us one day for 25% off. I love their everything bread, and their oil. You walk just inside the door, and they have it blocked off, and you just say your name, and all the orders are behind them. I came at lunch time, and they had lots of orders ready. It was all correct and ready on time, and I've already received more coupons, so I'm sure I'll be back. One note, I wish they had ciabatta sub rolls. The roll I had was a little hard. read more

Worst subs in the area. I have ordered from this place in the past. It used to me good. Not anymore. Last 3 times the subs have been made wrong and the staff refused to fix it. As in I paid extra $$ for stuff and it was missing and wrong. Just said to see this place go down hill. I recommend going to Rubinos or Rhinos in stead of here if you are ordering in Webster. read more

We love Dibella's. We always seem to get fresh, soft bread. And those of you in the food industry (or have been) know a good sub sandwich needs to have good ingredient distribution. IYKYK. My godfather was tightly wrapped with all meat, cheese and veggies even through the sandwich. Also ordered the Cowboy. Which is a family favorite with the chicken breast and sweet bbq sauce. We frequent here a couple times a month, and never forget the chocolate chip cookies! read more

I just love DiBella's. My wife and I are semi-frequent flyers. We both love the freshness and quality of the food, and the friendly staff serving it up. Particularly in these trying times DiBella's has been a rock of consistency. I just downloaded and used the mobile app for the first time a couple of days ago and it was as smooth and seamless as you could ask for. So go ahead and give yourself a real treat. If you love a good sub; and who doesn't?, then please give your local Dibella's a try. read more

I like this place I've been here twice so far, the service is great the staff is friendly and the bread is very fresh. They baked their bread fresh every day. If you want a quick hoagie or a Meatball sandwich or even a hoagie tray try this spot. read more

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The Baytowne location has very nice selection and takes pride in all they do from the rolls to the protein, toppings and more in a warm, friendly way! I like the deli feel and some stores are bigger with more offerings. Prices are competitive whether cold or hot subs and the cookies are tasty too. read more

We can't say enough about DiBella's Subs in Webster! We ordered two sub trays and the variety was great! We loved that the subs were so fresh and their homemade bread is the best!! Our guests were totally satisfied & impressed. We will order again of course! Great staff & service and the price too! You get what you pay for! read more

DiBella's staff are the friendliest in fast food. Their sub rolls are the best...soft and nice outer crust.

In the past I would have given them 4 stars but the last couple of visits the sub roll has been dry and for me the roll is the foundation for a great sub. Perhaps having a sub at dinner time means the rolls have been sitting out all day but I don't recall that problem in the past. The Godfather is a great combo of meats and they don't skimp on those or the toppings. And I do love their special oil dressing - lots of it. Generally the service is very fast at peak times like lunch when they are fully staffed but it can be slower in the evening when they have just a few workers. read more

Best subs there are. The 'everything' roll is my favorite anywhere and the meat and toppings are all of the highest quality with plenty of everything (no skimping like some chains). Ordering process is easy and thorough and I just walked in and grabbed my order from their rack. Highly recommend it to anyone hungry who wants an easy, quick ordering experience. Tom M. Webster, NY read more

Delicious subs we have recently enjoyed the Cowboy, Chicken Philly, and Meatball and these are big. A medium often feeds 2. Can't wait to try the Chicken Bacon ranch next . Join the rewards program it's simple ,easy and you get great perks and many promos. On line ordering is quick, you can customize and pick up simple. read more

Subs are excellent and not skimpy on meats or veggies. Curbside service was prompt and easy to use. Will be using this location due to great quality and ease of use. read more

We ordered more than the average bears... up side is always the bread, especially the everything rolls. Custom orders and veggie options were average. highlights and low-lights of the off the menu orders are Grilled Godfather was not as good as a standard Godfather, heating the meat rendered it tough and greasy Dagwood was standard what you would expect from mild meats Buffalo Chicken quite delicious but probably wouldn't repeat the order DiBella's Dip never again, the meat was cut thick, chewy, sinewy The Cowboy was the winner of the day, we added some hot peppers and put some lovin in our mouths. read more

I had a great experience at DiBella's on Empire. Before entering the building I could see an Employee noticed we were approaching and they went to their station to welcome us right when we walked in. Wow! While I was asking for the items to this employee, as soon as I made my bread selection another employee quickly grabbed the bread and started working on my sub right away. That level of efficiency does not go unnoticed! Everyone was there to work and to provide great service and that's hard to come by nowadays so I was very impressed. And bonus, when we got home to eat lunch the subs were great, you could tell they actually cared how they prepared our order. Thank you DiBella's on Empire, keep it up! read more

Dibellas has the best subs in Rochester, hands down!!! As far as service goes each location is a little different but I haven't found any to be terrible, however ridgeway has the best customer service of all of them. read more

Got the Uncle Louie after a rough experience with DoorDash ordering food from another place I won't name because the driver didn't want to drive from irondequoit to Webster, whatever bro I had to send my fiancée out to go on a wild goose chase and ended up settling on subs that were pretty great. Dibellas is always a great option after the bbq place you wanted ended up going bust. Oh well highly recommend getting a turtle cookie too that is a banger of a cookie. read more

We bought two subs from your store in Bay Towne plaza on 9-19-21. The workers were all courteou, the food was fresh and the subs were delicious. Thank you for great customer service. read more

Consistent. When it comes to dibellas you know what you're getting pretty much every time. Even from location to location the quality is pretty standard. This locations physical building isn't as nice as some of the others but I rarely eat at the restaurant anyways. The delivery and curbside options are fast and easy too. Only complaint is that it was a bit further from my house so we wouldn't eat there as often lol read more

If your from the Rochester area you should already know what Dabellas is. If you've never heard of it before you're in for a treat. Every sub is served on a homemade fresh rolls. There are endless topping choices. You can mix or match your meat choices in many ways or get one of the fan favorites. Some people may say it is expensive, but a large sub for me equals two meals so I will gladly pay the $12. read more

I've been buying DiBellas subs for years, they aren't something I eat all the time but I probably have at least 1 or more every couple of months. I don't even remember how I found out about DiBellas, but when I started buying them they only had the one store in Henrietta. I haven't ever tried anyone else's subs & I really don't care too. If you get a consistently good product why go elsewhere. Also staff is always friendly. DiBellas rocks as far as I'm concerned! read more

I got a steak sub on Christmas Eve curb side. The sub was so delicious. I would definitely get that one again. And the curb side was very prompt. Poor kid had to come out in the rain to bring it to me and he was still very friendly and wished me a merry Christmas. Thanks Dibellas team read more

I was born in Rochester but moved away when I was about 3 or 4...I'm 20 now and had to make sure I made time to stop by while visiting for the 4th, as I do every single time I visit. Dibella's is just that good. Nothing beats that everything bagel bread. Just the smell walking in takes me back to my childhood. The staff are always friendly. The store was very clean. Whatever your reason for not going to Dibella's yet, change that ASAP and you won't be sorry! read more

I have been to the DiBella's Bay Towne Webster location several times lately and it is the best. The staff is very friendly and accommodating and the food is great. I have ordered in person and on-line. Even when it has been busy, the wait has not been long at all. On-line was super easy. Not sure if all locations are this good but, I would definitely recommend the Webster location. read more

I ordered on-line & just picked up. Not sure what the procedures are, but the place seemed pretty clean. Better than most places. People got up from a table & staff were right on it. read more

There simply is not a better sub sandwich to be had anywhere. Fresh baked bread, highest quality ingredients. DiBella's has a very extensive menu of creative sandwiches or you can design your own. I have tried many different varieties and they are all great. The staff is always friendly and efficient, or if you're a fan of online ordering their app is easy to navigate and seamless from login to pickup. Go ahead, give 'em a try. You won't regret it. read more

DiBella's is now part of a National Chain of restaurants But the quality is still there, decent portions, great breads that make the other national chains look sad and gross, and great ingredients to add to your sub. This is one of my favorite places to go and get a quick sub when I am in a hurry, and don't want something too greasy. read more

Horrible subs lately, way overpriced for what you get. I've been buying DiBellas subs for years being a Rochester native and up until this year always had good experiences. I suspect this is an issue with the Webster location since that is the only one we used recently and the only one I have had bad experiences with. My wife likes them mainly because they are the only sub place around and on the way home. Their bread is always good, but the sandwich construction and ingredients are where the issues lie. Either they changed their meat portions or the Webster store is cheating on the formula. They basically do not know how to make a sub, the ingredients are not spread evenly on the sub, possibly because they don't put enough ingredients on the to cover a sub roll. I order the medium BLT sub lately (13$ with extra bacon) and tried switching to "extra bacon", and got maybe 1-2 slices more of bacon for the extra money. I'd say on the medium sub there may have been 7-8 small slices of bacon at the most, hardly enough for wonderbread sandwich. It was all lumped in the middle and the ends had one tiny piece of bacon so the middle looked "ok" when they cut it (except for all the ingredients being only in the center of the sub), but the ends had no ingredients. Also the other stuff, Lettuce, Tomato, Mayo, you could barely taste them because they weren't there in sufficient quantity. The picture on the menu is so much more appetizing than what I got as an excuse for a sub. If we order from there again it's only because my wife wants a sub and it's on the way home, but they have gone way downhill from when they used to be a great sub shop. When it happens again I'll take a picture, I would have done that first if I had known a pic was possible. This is the third of fourth time I have gotten a low quality sub from the Webster location, and they aren't always BLT, it seems systemic. It's a shame too because this one DiBellas is dragging down the whole chain, I am hesitate to visit any of them now in case they all reduced their portions and quality of construction as drastically. read more

We have been going to DiBella's for years. The subs keep getting better and better. The bread is super fresh and the meat, cheese and toppings are well balanced. Employees are friendly and efficient. Excellent sub!!! read more

Best subs around! I usually use the app to order and my orders has always been as I requested, even when I have special requests! Everything bread is the best!, read more

No matter which Dibella's you visit, you know you'll enjoy the meal. How can you not just melt into those giant sub rolls and piles of fresh ingredients? I've visited this location a few times while in Rochester for work and have yet to have a bad meal or experience poor customer service here. On my last visit, we had trouble finding a clean table. It was during lunchtime rush, so the oversight was understandable. If it became a consistent facet of this location, it might be a deterrent to dining here frequently. Last time I visited this location, I opted for a salad instead of a sub. I saved about 500 calories (delicious, amazing calories) by skipping the roll. I was sad at the prospect of not enjoying DiBella's as I'm accustomed, but the salad was pretty good and filling. It doesn't overthrow the sub in my heart, but it wasn't a bad alternative when I'm preparing my body to fit into a wedding dress early next year. read more

Dibella has the most delicious everything sub rolls! Yum yum yum! The employees are very friendly. The restaurant is so so but I get it to go so it doesnt really affect me read more

Growing up in New Jersey, I am used to good Italian delis on every corner. DiBellas does not compete however it's a good option when you want a sandwich and don't want to drive far. Conveniently located in the bay towne plaza. My favorites are the Philly cheesesteak and chicken Philly. I've had better cheesesteaks elsewhere but this hits the spot locally. read more

This location was disgusting and nasty. I have ate at many Dibellas through out the area, it was gross. The lettuce was brown the meat on the sub looked like it went bad. There was 3 workers working the phone was rining they continued to help the customers which was good customer service however as 2 managers sit in the back office allowing the phone to ring off the hook not answering it nothing. But made themselves known and present when customers were cashing out. It was beyond freezing in there and it's not even hot outside, this place is ran down and over rated go some where else. read more

The staff here is very friendly, efficient etc the food is always fresh & delicious. I want to give ashout out to a very sweet lady who works there- her name is Cheryl. When we were there yesterday I noticed she stood out with her friendly/kind nature. I will go back time & time again when there is friendly, kind staff. Cheers! read more

By far my favorite sub shop. I joke Dibellas is a major reason I moved to Rochester. Turkey and roast beef are my favorites.

I don't give out five stars. No one is perfect. But being an expert in subs I have to say DiBella's certainly deserves five stars. For the last several years I've asked if I could bring a franchise to California because nowhere in California is there such a delicious sub. I had my first bad sub from there the other day. It was obvious the person that made it was having a frustrated bad day. When I got home I found it to be not at all of the sub that I had asked for. I was dreading bringing it back being as I am a rather nonconfrontational person myself. The experience bring it back was not only pleasant it was actually fun. The two sub makers that were on that day were pleasant fun and made the entire experience overall enjoyable. We all screw up it's what we do with the screwup that counts and they handled it perfectly. Other than my family the garbage plates and the wings Dibella's's is the thing I miss the most. read more