Food is excellent! Walk in, order at the counter and find a seat. Fountain sodas, pickles and…read morecondiments are self serve. Staff is very friendly and helpful. The place is always packed with people, especially on the weekends but plenty of seating. You have to get the garbage plate! My favorite is always with the home fries, red hots and Mac salad. Put the hot sauce meat sauce all over it and a side of sweet pickles and it's perfection! My son had fries and chicken tenders but after trying my garbage plate he left the fries and chicken tenders alone. My husband played it safe with a bacon cheeseburger. Honestly it was more like a smash burger and bacon was cooked to perfection; nice and crispy. He did get the hot sauce meat sauce on the side and said it elevated his burger. I know in Rochester there's garbage plates everywhere because it's what Rochester is known for and I've tried many places but Charlie's wins, hands down. Highly recommend. I will be returning!

Charlie's is my favorite Rochester burger place but not this trip. I ordered onion rings and got…read morefries . I ordered 2 Charlie burgers and they undercooked and not Charlie burgers. As this was a take out I didn't notice until I got back home.

This is consistently the worst chipotle I've ever been to, anywhere. Every couple months I give it…read morea chance because it's next to my gym and somehow it gets worse. There are no redeeming qualities about this location. The staff is rude, the food is unseasoned and lukewarm, and if by some miracle you make it through that, there are likely no utensils/napkins/garbage cans available for customers. It's baffling that management hasn't cleaned house or shut this location down. Good luck.

My second time here in order to bowl. I get to the table to sit down and eat, and the freaking food…read moreis cold.. only a few warm spots throughout the mole. The vegetables are not sautéed long enough might as well take a bite of an onion. And this store will not give you any cilantro for a topping? Pretty disappointed and probably won't be back at the store.

Every time I go to this particular location, my orders are not correct. Something is usually…read moremissing, which means I have to go back. I used the APP for the first time at this location a few days ago, and my order was not processed. Needless to say, I was never able to get my order and lost my App BOGO for the day. The clerk at the window tried to help and when the manager was called over, the manager dismissed me and my issue. Said I never ordered it correctly. I went into the facility and after more than five minutes was able to get her attention. She was again dismissive. Not a friendly or clean place.

This place seems to always be busy. I rarely go here because McDonald's has pretty much nothing…read morefor vegetarians, but any time I'm at Bay Towne, there's a line at the drive thru. I usually get a shamrock shake once a year. I think I forgot last year, so I was really excited to get one this year. They either changed the syrup, or two years was too long without one because it was not good. It tasted more like toothpaste than I ever remembered. I had a friend say the same thing, so they may have changed the recipe. In any case, I don't need another one. The drive thru experience was also pretty weird. There were a couple cars in front of me, and it moved quickly, but the cashier said nothing to me but my total. And the guy that handed me my shake literally said nothing. Not hi, not have a nice day, etc. Just nothing. I don't need a conversation, but it was just odd.

These guys are about the friendliest, fun customer service friends you'll meet all day. Your food…read moreis always in correct ordered format and the menu is always available. Thank you Taco Bell!! XOXO

It's Taco Bell food but unless you have 15 minutes to spare, don't go to this location.read more

Service was prompt and courteous as I ordered a double cheeseburger which was delicious. Very clean…read morefacility that is well maintained. I did have to wait 5 minutes for it to be ready at lunch hour but all else was fine. I'd go back again in a while for lunch.

The blizzard is our favorite . The problem is they don't know how to do their orders…read more We spent 20 minute to pick up an online order. The place is filthy outside. Not good!!'

Ordered take out. It was very simple just called and placed the order and it was ready in 30…read moreminutes. The food was delicious. I ordered the udon which was exactly what was needed on a snowy evening. My roommate got one of the nigiri platters which was fresh and well worth the price. My other roommate had the teriyaki bento box which came with a surprisingly large amount of food, the chicken, rice, 6 rolls, salad, seaweed salad, and miso soup. Bento-ya has become our new go to takeout spot!

Pretty decent sushi and bento place. I came here Friday evening for some quick dinner. The place is…read moresmall and limited in parking spots and few tables for dine in. They sell some groceries besides food, price is tiny bit higher than big Asian groceries. I got spicy tuna rolls and chicken teriyaki. It took less than 10 minutes for the food to get ready. Tuna roll was big and rice is soft. Chicken teriyaki was okay. I enjoyed the salad came with the meal. Overall it was a good dinner.

Pizza Hut is not what it used to be. I ordered a hand tossed pizza and this is what I got. If this…read moreis hand tossed then what is thin??? And the cups for their dipping sauces are a fraction of the size that they used to be.

Sometimes you just want Pizza Hut like you remember from when you were a kid. While they no longer…read morehave their fun red roof locations, we were happy to find one not too far from home. We dined in. You order at the counter and they bring everything out to you. We feel we got a great deal on the big dinner box. It was 35 with tax but came with two pan pizzas (including one topping), breadsticks, and an order of wings. In the dining room we were surrounded by other families who had the same idea. For our family of 5 this was enough to leave us full and satisfied. The benefit of eating in was all the food came out hot and fresh. It was perfect. I do love to support local small business but there is nothing wrong with indulging in nostalgia now and then. Eating at Pizza Hut gives me that nostalgia fix.

I have been waiting YEARS for a Chipotle to come here!!! When Qdoba closed, I was desperately…read morehoping they'd go in their location. That didn't happen, but they're finally here!!! And they have a drive thru!!! I have ordered delivery several times, and picked up through the Chipotlane. Love that you can just drive up and not go in! I'm vegetarian and I love their salads and bowls, and you get guacamole for free if you get a veggie. You can also customize and get all the nutrition info online. My guacamole was a little brown, and has been a few times at this location. I honestly think the quality is better at Holt Road. This one is much more convenient most of the time though. I'm hoping with time they'll get better. So happy this location opened!!!

I mobile ordered from this location for a pick up at 6:50 PM. I arrived at Chipotle at 7:10 PM when…read moreI got here the Chipotlane was about 15 cars deep. So I went inside to pick up my order when I got inside there was a cluster of people also waiting to pick up their online order. It wasn't until 7:46 PM, that my food was ready. There were six employees scrambling. The same car was at the drive up window the entire time that I was waiting for my food. During this time, the Chipotlane is now wrapped around the parking lot. Several customers came inside to voice their dissatisfaction, and to mention how they were stuck in a line that is not moving for literally a whole hour. Then when I finally got my food, I wasn't able to pull out of the parking lot due to the amount of cars that were lined up to wait to go through the drive-through to pick up their food. Meanwhile, walk-in customers are getting served and are getting served quick. It was literally insane and I will never go here again!!!!!!

I started eating beef again after maybe 7 years a couple days ago. I've lived in Rochester for…read morealmost 4 months, and today I had a eureka moment. I can have a real garbage plate with meat sauce !! So my bf and I decided to go to Empire Hots as we were out in Webster. In addition to garbage plates, they have a smaller option for those who might have trouble clearing a whole plate or if you just want something small - snacker plates. Additionally, you can get a regular burger, hotdog, sandwich, or wrap. Upon entering the restaurant, we were greeted warmly by the staff. We placed our order online and it was ready in around 10 minutes. There is plenty of seating inside. You can pick a cozy booth or a table. I ordered a cheeseburger snacker plate with mac salad and beans, topped with onions, mustard, ketchup, and of course meat sauce. My bf got a regular cheeseburger plate with onions and meat sauce. He said he asked for ketchup on it but there was ketchup on the table so no big deal. All of the plates are served with bread and butter. I really enjoyed my plate. Everything was flavorful. I liked the mac salad, the cheeseburger, and the meat sauce especially. I assumed the beans would be warm, but there was no option online to ask for it that way. Turns out they didn't heat up the beans. Maybe if I went in and ordered I could have asked for it that way, but it's okay. I still really liked it - I'll just order inside next time. My bf liked his plate too, and said it was better than he remembered. He had no complaints. I would definitely go here again when I next visit Webster. The staff here are super nice which is hard to come across sometimes. I look forward to trying their other offerings, everything looks pretty tasty on the menu !

Garbage plate was amazzzz…read more They don't advertise home made bread and if it is homemade which I believe it is They should proudly write that on the menu This plate has always been the freshest / tastiest and portions spot on. Place is one of the cleanest as well