Food was on time for pick-up! Turkey Sub was fixed exactly as ordered! Food was delicious, fresh,…read moreand tasty! Staff were courteous, polite, professional, and friendly! My experience was outstanding!

The best place for a sub. Friendly and fast customer service. Bread was freshly cooked and sub was…read morepacked with toppings. A favorite place of mine for sure.

I wanted a sweet treat while out and about with a friend of mine and we ended up here this evening…read more I must say I'm licking myself for not taking pictures of the display full of Italian cookies! My friend and I both got a small cup of gelato. I sampled the cookie butter flavor and it was amazing! I opted for two flavors in my bowl so I ended up with cookie butter and cake batter and it was soooo good! I was surprised they had been open for 16 years when I inquired. Before leaving I decided I could get a few cookies to go to bring home for my parents. The woman who served us was very personable and i learned she loved in Rocky Mount NC for 18 years! We bonded over the fact there is no good, authentic Italian food in the south. It was a cute atmosphere with amazing prices! I was sooo surprised to learn that they had a full menu bc the dessert displays were exceptional! Thanks for an awesome experience!

Rude chubby young woman loses a little g time customer due to her very bad attitude. I waited in…read moreline 15 minutes to get ice cream and cake slices. The woman who was apparently responsible for being the only employee to serve both ice cream and pastries on a busy night was heard telling prior customers that they could get only one flavor ice cream with the small size and two flavors with the medium size. When it was my turn to order, I ordered the large size, thinking I could get 3 flavors. Nope, she said I could only try 2 flavors with the large, and that I am not allowed to have 3 flavors. I asked why, and this only seemed to make her ruder, as she then asked if she could serve the two people in line behind me. I don't know if she was of sound mine, because I cannot fathom how she thought it would be acceptable to serve the people in line behind me. I can only assume me she was trying to take her rudeness up to the next level so that I would get upset and leave. This young woman (a teenager?) has a lot to learn about customer service and customer psychology, because if course I told her it is not acceptable to first set e the customers in line behind him. My response appeared to catch her off guard, because she stammered and mumbled a sarcastic respond respond nse, and repeated it twice more, in case I did not hear her the first or second time. As a member of a 5th generation Rochester family, I have to say I am finding the current generation of high school and college age employees to be clueless and entitled. Many, like the one at Oriens Cafe, do not appear to care about their employer's business, as they discourage customers from returning, as a result of horrendous customer service. I am voting with my wallet, and never again will I give my business to Oriens. I will get my ice cream from Pittsford Dairy Farms, whose young employees have always been professional and provide good customer service. They motivate me to return often, as my business there seems appreciated, and they serve you literally twice the amount of ice cream for the same price.

This is a review for a 3.5 rating…read more EJ's is a restaurant located inside the Rochester Airport Marriott. Basic American fare at your usual hotel-restaurant prices. We ordered burgers, Tex-Mex and EJ's original, which were both very tasty. I loved the Avocado and pepper jack on mine, and the EJ's original had great flavor as well. Our orders came with a pickle and some fries. *Portion size here is huge. My BF and I could have easily split one burger. We sat in the bar/lounge area to eat, and the service was great! Would come back again if we ever stayed at this hotel in the future.

I've been to EJ's three times now. Once before they renovated and twice after the renovation. The…read moredecor is wonderful. Lots of gold and beige with splashes of bright colors here and there. Kind of a warm contemporary feel. It is quiet and relaxing. A great place to go to eat great food and talk. The service, when I have been there, has always been great. The servers are welcoming and friendly. They serve complimentary hot rolls with whipped butter. Yum! The menu is small. Everything including appetizers, salads, entrees, and desserts fit on one page. This place is kind of pricey but, hey, it's a three star hotel restaurant. I expected that it would be pricey. An entree costs anywhere from $10-30. It is expensive but the food is great! They don't serve anything that you think would be fantastic but it is!! For example, I had the turkey blt. But this is no ordinary sandwich. It is served on toasted sourdough bread with this amazing lemon and herb mayonnaise that takes the sandwich to a whole other level. And they didn't skimp out on the bacon either! I don't know why this place has been getting such low reviews. Maybe I'm just not a picky eater at all but I thought the food, service, and atmosphere were great. I gave 4/5 stars because it is a little over priced.

The steak subs are amazing I can't wait to go back. Love how it smells as you enter the store.read more

Well, that's wonderful that there sandwiches are so good! I won't be able to try it. I've been to…read morebetter places then this (check my reviews) and have been treated with more respect. I'm in the parking lot writing this review as I can't believe how cold they were to me just walking in. I'm a professional woman living in the town of Gates. Oh yes, and I'm black. I stood there for 5 minutes while a guy was making a sub. He never said we will be right with you...nothing! Finally, a lady comes out mumbling "May I help you?" I told her, "Yes, I liked to order 3 steak subs". She asked were they all the same I said "No". She rolled her eyes. It was obvious I wasn't wanted there. Let them stew in there 1975 establishment. Y'all enjoy it! Maybe the health dept. needs to make a visit! Hmmmm

Owner is an awesome friendly guy. The service was great and the food is amazing. My wife and I…read morefollowed up with going to refresh, which came recommended by the owner at Calabresellas, and had some amazing smoothies for desert. I highly recommend both locations! You won't leave hungry, the portions are generous! Forgot to take pics of the chicken parm sub and the dominator but both were fantastic! These are the smoothies from Refresh!

Great sub shop, fantastic bread, the best Philly I've had! Will and the guys are duper coolread more

they are very friendly and accommodating for special events if you would like to reserve, it took a…read morelittle waiting to get a reply , but all is well. we will see how the event goes.

I think the concept works but execution falls short -…read more space: very linear, boxy, noisy - put some curves and absorption in. service: only two people beyond the kitchen are visible that do half of their work with their back turned to customers and have to figure out who needs what - they really did their best and seemed to care, were efficient - but a third person or some other change would be better. A lot of "do they know I'm standing here..."? food: felt it was too spiced up and rich - as if the underlying ingredients must not really have any flavor. For that reason alone, I'd make another choice next time I'm in town. portions/value: huge - great value - I think you could reduce portion sizes by 20% easy and put that savings into the above location: convenient and they make an effort to try and remove the plaza experience but it's still has little warmth.

Went recently to specifically try the new French dip..it was very good. I recommend it to anyone…read morewho likes a good French dip.

I went in there the other day and this nice young black women helped me and told me that the Mac…read moreand cheese was good and I got it and it was good, I just dont remember her name.

Love love love this spot. Great sandwiches and the nicest staff of any establishment I've ever…read morevisited. I'd come here for the food alone and I'd come here for the staff alone. They have BOTH! It's like therapy for the soul and tasty food. If you haven't been here, get in here!

Always friendly service and wonderful subs and sandwiches! A gem in our neighborhood!read more