Host desk lacks organization. Asked my party to have a seat and then multiple other people walk in and get seated right away which is an awfully frustrating. As well they had napkins all over the floor and multiple workers walking back and forth over them but nobody willing to clean them up. They need to do training with their employees. read more

Went to LongHorn tonight for a birthday dinner and unfortunately had a really disappointing experience. We were quoted a 45 minute wait despite the dining room appearing mostly empty. Eventually we found out there was only one waitstaff member and the manager was actually cooking on the line, which explains the delay, but none of this was communicated clearly at first. I feel bad for the employees because they were obviously overwhelmed and understaffed, but as a customer it was frustrating and confusing. An empty dining room with a long wait time doesn't make sense unless someone explains what's going on. Hopefully management can improve staffing and communication because tonight did not feel organized or welcoming. Sadly, after this experience, I don't think we'll be returning. read more

My wife and I shared the ribeye ordered medium rare. What we received was rare, I was ok with it but my wife was not. We have eaten at this place in Colorado springs and it was phenomenal this one was just okay. The service was great but the cooks could use improvement. read more

Listen being a Daren restaurant- they failed - to my excuses - food coming out wrong - managers no availability to speak to guest and no accountability- when asked to speak to manager Alec- he was to busy to come - if I were the General manager I would show his managers how to practice the LEARN model - server was great but they must have taught him how to make excuses for them - won't be back read more

Ribs were not that good as they were a few years ago and the service was fair . I would say I will not be back .

I would say the service was the stand out. I wish I got our servers name. She was lovely, attentive, quick, and super friendly. We ordered things to split and things to go. The chicken fingers were really good, the french onion soup was also really delicious.....so so much cheese that it didn't really melt all the way, so they put it back under to melt more. The steak was cooked to order. Sides of mashed and baked potatoes were also good. read more

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I've been here several times, and never had a bad meal. I used to bring my friends for dinner here and I have gone also for lunch. For lunch I usually get the Ribeye Sandwich, delicious. This time I got the Ribeye steak and Wild West Shrimps as appetizer. The shrimp a plate full to share, crispy golden fried with a ranch sauce. The steak was well seasoned and cook to my liking with a baked potato and asparagus. Miller Light for a light drink. Chocolate cheesecake for dessert.. read more

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One of the best steakhouses I have been to. I ordered a reasonably priced filet and it was beyond delicious! The service was awesome and we were visited by a General Manager. This business is very pleasant and all of the servers went above and beyond to make our dinner pleasurable! I will definitely eat there again! Finally a filet for a decent price that was tender and delicious! read more

LongHorn Steakhouse - Steakhouses Near Me - Greece, New York

Slow to be greeted and sat. Slow to be acknowledged after sitting by serving staff. Our waitress was new and things were rocky to begin with as our questions weren't really able to be answered. However the drinks and food made up for it and Our nervous waitress found her stride during the meal. The salmon-which I wouldn't normally order-was perfectly cooked and the glaze on it was delicious. My husband enjoyed his perfectly cooked medium rare steak. Each entree which are reasonably priced came with 3 sides. There's an up charge for some of them. With the salmon I got the mashed potatoes, side Caesar salad and the French onion soup (soup was a 2.99 up charge). I'm not a big meat eater so this place hasn't been on my list to go, but we had a gift card. I'm glad we went and will probably come back. read more

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Wow, what a great experience we had there on Friday, January 10. Our waiter was Joël. Very kind, available and attentive. What can I say about the food, except that it was exquisite. Wow wow wow. From start to finish, it was superb. Lovely atmosphere, cozy decor - pleasant and inviting. Very busy and crowded restaurant, but it was easy to see why, as their reputation is well established and well deserved. At first as an appetizer. Caesar salad and their homemade warm bread: oh Lorddddd. I had an 8oz sirloin with mashed potatoes and mac and cheese. Ohhhhh , my mouth is still watering. The lemon and garlic chicken wow wow wow. Shrimp and rice pilaf ouhhh la la. Thank you for this experience. I'm visiting Rochester for a short time and plan to go back again. The prices are affordable and my goodness what an amazing experience. Best restaurant in town period. 10000000000 stars read more

Went yesterday what a disappointment! Years ago I had flo's filet and it was the best filet I ever had. Not last night. Overcooked and dry. It did not even taste like restaurant quality beef. Probably won't go back. read more

Had a great meal at this restaurant last night! I was pleasantly surprised at how great the steak was! Cooked to temp, very flavorful, great cut of new york strip! The mashed potato side with butter was yummy, and the Mac and cheese was good as well! My husband had a very flavorful porkchop, it was a great bite! he also had the Brussels sprouts, which were delicious! They have drink specials, I got a $5 Jack and Coke that was definitely worth that price! The hostess was so-so, not overly friendly or helpful. We had about a 20 minute wait, we arrived early at 4:45, but weren't seated until 5:05, as they were waiting for servers to arrive. Server was nice, but not overly friendly or helpful. Would definitely return again, the food was great! read more

I am normally a fan of Longhorn... great quality, decent, if repetitive atmosphere and great service at 1/3 the price of the expensive local steak houses... but our first visit to the Greece location was far from satisfying. We checked in through the app and there was no wait at 2:30 pm... until we got there... and then there was. The hostess station seemed a tad befuddled which definitely carried through to the rest of the staff. We were finally seated and our server, while very nice, seemed disconnected and was inattentive. We placed our pretty simple order and waited... and waited... and ate some bread which was the only fantastic part of our visit. Our food finally came, leaving limited time to eat and meet a scheduled appt nearby. Unfortunately, when I cut my burger in half the meat crumbled... it was actually raw. I also seriously doubt that it was 1/2 lb as advertised. No excuse for a restaurant that specializes in beef to fail to cook a simple burger. There was no time to wait for them remake the burger so we politely cut our losses and walked out. We will stick to the location on our side of town from now on! read more

LongHorn Steakhouse - Cold, raw meat - Steakhouses Near Me - Greece, New York

Their food is delicious. Always cooked the way I order. Love my steak med rare and it's always perfect. The salads and sides are very good also. read more

Long horn Rochester NY Red rock grill shrimp! my waitress was amazing! Simone W. You rock wish there were more like you.

Went and received good service. Typical Longhorn. My waitress was very nice and attentive as well. I ordered wings with a topping of Parmesan cheese. Alongside with Brussels sprouts and sweet potatoes. I would definitely go back to this place. read more

Hadn't been to one of these in a few years and wanted a good protein and vegetable dinner. We hit the jackpot here! Started with a Parmesan crusted spinach dip with toasty flat bread--just this side of too toasty.. but still good. Hubby started with the house salad and I upgraded to the strawberry salad which was topped with fresh strawberries, mandarin oranges, grapes, pecans and feta! Delicious! However the raspberry vinaigrette was overpowering--I got it in the side and literally just drizzled it over, using less than half of what was provided--and that was a bit too much! Still enjoyed it, but I like to taste my actual food, not have it overpowered by accoutrements! We both got the 9 oz filet mignon--perfectly undercooked (I was guessing if we ordered medium, it would come a little under due to the size of the steaks and I was right!!) bright pink with a very small reddish center but beautifully seared! My only complaint was that the seasoning was a little heavy on the pepper. We both got a side of broccoli, which was barely steamed--I don't like mushy, but if you're going to steam it--steam it (why does almost every restaurant serve warmed up raw broccoli?!) still--we got what we went in for and except for a little heavy-handiness with seasoning here and there, it was delicious and the service was great! read more

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Food was ok. We expected a chain quality, it was ok, not great. Literally half the order was forgotten then the appetizer is brought out after the meals, burger took over a hour and a half for a kid. It just is a mess, not even a hot mess, just a mess . read more

We ate there last night ( party of 7) We have eaten there 20 times in past I don't know what there problem was last night Food sucked, bar drinks were terrible. Waitress did not want to be there. Even staff which brought food to table was rude. I don't think I can ever go back. Never had a worse experience at longhorn Check came to $350.00 You have some real issues that need to be addressed read more

Had Dinner there last Sunday, service was slow and drinks were not brought to the table at the right time the food was very good.The line chefs were on time , but waiter was a little slow, Roll the dice on this one, read more

Omg!!! Listen i shouldn't of been surprised because of the previous reviews but sheeesh... placed a To-Go and boom sale had no croutons dude didn't bring the drinks then calls me and all these people do is apologize like bro... you know how much you guys charge??? Sorry isn't gonna cover the food I paid for and didn't have in my bag ‍ read more

We had gift cards that was good for multiple places and we decided to go to longhorn as opposed to the typical Olive Garden. We went after work and got there right at 445. Checked the website to see wait times and there was none. Got there and ended up waiting 20 mins. No biggie deal. The hostess wasn't really friendly or helpful. Blamed the lack of staff for the wait. I'm saying we could have sat down and the hostess take our drink orders? But that's neither here nor there. You'll better not be sleepin on longhorn. I was very surprised on how good the food was. I ordered the pork chops mashed potatoes and Brussel sprouts. The best Brussel sprouts I've ever had. There was some kind of sauce on them that made them very delicious. The mashed potatoes were good and the pork chops were one of the best I've had. Wife and kiddos dinner were equally as good. Around $80 for the three of us. Which wasn't too bad for the quality of food. Also have to mention our server Maddy was very helpful and friendly Definitely coming back! read more

Very impressed with their steaks. They're reasonably priced, consistently delicious and tender, well seasoned. Each time we visit, I can always count on the steak being really top notch. This location especially, beats other steak places on taste, tenderness and consistency. Strongly recommend. read more

First Trip in 2013 4 of us seated, waited 20 minutes for our order to be taken 3 out of 4 of us Order Prime rib and we decided on a appetizer. After 20mins our server returns to tell us they are our of prime rib. So.. we ask for menu's and select our new meal. Shortly thereafter the server returns to let us know they were also out of the appetizer we ordered..... how did it take soooo long to discover you are out of a popular appetizer. I Vowed not to come back. Second Trip, March 5, 2016 Came here to "celebrate" my moms bday by honoring her favorite dish. There was an hour long wait. We hung out in the bar for about 10 mins and then we were able to commandeer a high top table. I got the Prime rib with a lobster tail. Hubby got the Ribeye with a side of shrimp as well as an appetizer. Food and service all great! Third trip, March 26, 2016 Ribeyes for 3 of us were great! Brother ordered chicken tenders and fries. They were out of ketchup, in the entire restaurant!!!! The manager can't run over to wegmans?? No one noticed they were running low in this establishment? Seriously?? Also our server was a super space cadet...... read more

Two nights ago I decided to get a steak and chose Longhorn Steakhouse. Every aspect of the 'take out' order was excellent except for the cook on the steak! I ordered it med rare and it came rare. That's the problem with take out; had I been in the restaurant; they could have put it back in for two minutes and it would have been perfect. The good news is; I sometimes order a rare steak, so it didn't ruin my meal. I ordered their most expensive steak, a $30 cut, which turned out to be excellent. But I would think if you're a 'steak house' ; you wouldn't be that far off, ever! As you can see by the picture, it's no where near med rare. Nevertheless, the meal was great and I'm not a complainer... read more

LongHorn Steakhouse - Not quite a medium rare cook - Steakhouses Near Me - Greece, New York

I would've given this restaurant a 5, but when I saw how the front host went and cleaned the table off and wipe the food on the floor with the paper towel and didn't sweep it before the other party came and sat, just was nasty. You can literally see the paper and big chunks of food on the floor. No we will not be back. read more

LongHorn Steakhouse - The food that was on the table from another party that was swept on the floor by a employee. That was really nasty. - Steakhouses Near Me - Greece, New York

3 stars... yes I can't believe I'm giving them 3 stars... The only reason they are getting that is because of the wait staff. They were very friendly, knowledgeable and very excited to make you visit pleasurable. As for the food I believe it would of been decent if the cooks not chefs just paid a little attention to detail. My wife and I order the ribeye she ordered hers medium and I ordered mine medium rare.. both came well done! My wife said nothing. But I told our waiter and he offered to recook it. I refused because I wanted to have dinner with my wife and not have her wait for me. We also decided to share a Mac and Cheese it was forgotten with our order. Our waiter apologized and retrieved it right away. He explained to be careful that the bowl was very hot that the cook put it on another plate... I took one bite and grabbed the bowl and it was cold... The manager did stop by because it was our first time there but that's the only reason he stopped, his visit was so quick it was basically a walk by ... Honestly it was comical...Only thing my sweet wife said was honey what do you expect from a franchise.. I just shook my head... read more

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Food was great,service was great. The food was a little long coming out of the kitchen. It took about 30 min. The music was too loud, I call it hurry up and get the Hell Out music..!!!if you're looking for soft music for fine dining for get it. I will not be back..!!! I was told corporate headquarters orders them to set the loudest!!!! read more

Don't bother with call ahead seating it's a waste of time. This is the second time I have gone to this location in less then a week and both times the service was slow. The first time was lunch and our waitress took forever for the entire meal. Good thing I was off from work that day because lunch shouldn't take almost 2 hours from start to finish. My steak salad was meh. Saturday night for dinner was a joke. We did call ahead seating. When we got there we still waited over an hour. I finally complained and we were seated ten mins later. My steak was tough and they forgot my broccoli. I won't go back here. I'd rather go to Texas Roadhouse up the street. read more

Getting more food isn't always a good thing! Ordered food to pick up curbside and when I got home, discovered bits of other food mixed in with my food. Pieces of rice under my steak, in with my mushrooms side, as well as in the melted butter for my lobster tail. Oh, and what looks like a bit of shrimp into there too. My son's loaded baked potato looked like it was rolled in salt and he had bits of rice and carrots in his mushrooms side. Very disappointed. read more

LongHorn Steakhouse - Loaded baked potato that looks like they rolled it in salt. - Steakhouses Near Me - Greece, New York

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Me an my family went to dinner for my sons Birthday,Brandon was an excellent server our meal was good, a little too much salt on all our steaks, but over all a good dinner experienc. I recommend this restaurant to other Families athank you Matt S read more

Went here on a Saturday night for dinner with 5 other people. Wait was about 45 minutes and we waited just that. Place is very noisy so you have to talk kind of loud to hear other people. Our waitress was very friendly. Kept our drinks filled and we always had bread and butter. I love their bread because it has honey on it and since it comes out warm the butter melts when you put it on. I did a steak with a sweet potato, asparagus (up charge since I didn't get salad). I ordered my steak medium rare and it came out just how I like it. Asparagus was a little salty for my liking and chewy on the ends. Sweet potato was huge but they burnt the outside so I couldn't eat all the skin. Should have asked for the brown sugar on the side as it was to much sugar. My fiancé ordered the 7-pepper steak salad which was huge! He enjoyed it.. Everyone else ordered their steaks medium and some said it was a little to pink. They have garlic mashed potatoes and regular mashed potatoes. Normally the garlic ones come with a certain entrée but you can order them. Heads up its not listed as one of their sides. Both people that ordered them loved them but one had some garlic with skin still on it. My fiancés daughter ordered French onion soup which she enjoyed and it came with tons of gooey and crispy cheese. Smelled amazing! She ate the whole thing. Kids meals are a good size also and they come with orange slices. For 6 people it came out to about $92.00 not including tip. Now they are not my favorite steak place but are decent for a chain. I would go here again if asked. read more

disgusting will never eat there steak again.unseasoned &dry!!!!to be known for good steaks so you say you should closed down especially the one in greece ny if i could give 0 stars i would!!!the steak is!only thing that's not bad is the longhorn seasoned chicken! read more

As you can see, some person connected with the offending restaurant actually responded to my review. I expect that if I were to actually give anyone there my phone number, I would probably get a call in which they would spend considerable time defensively arguing that giving a customer a shitty $30 steak was perfectly fine and within their rights. I'm quite done with this chain's outlet and will move on to other steak places. If you screw up, apologize and offer to fix it. Don't serve deformed meat that looks nothing like a ribeye steak. Simple. read more

Been to this location twice now and I've had excellent service and the food has been on point both times. No mistakes, hot, juicy and tender steak with hot, fresh delicious sides. So far I've had nothing to complain about, where other locations have lacked in service or presentation. read more

I ordered take out today. We ordered two steak dinners and 1/2 rack of ribs Server wouldnt take my order and told me to wait for the bartender to return. Bartender never returned so I peaked my head in the kitchen and asked for someone to take my order. Steak was tough. The ribs were undercooked and difficult to even cut. Too pink so I did not eat them. Very disappointed that we soent a lot of money on food I could not eat because it was undercooked. The sides were good. read more

We got seated. 20 minutes went by and not one person said I'll be right with you. I understand it's hard right now with staff but 20 minutes with nothing???? We unfortunately had to leave. Sucks since I was craving some steak read more

Selena was a AWESOME server today. My bff and I were out and about! We has the Ribeye sandwich and bowl of shrimp/lobster chowder. Both meals were excellent. Our server thou made the experience wonderful from instant bread on table ( we were hangry ) to complimenting me over my Buffalo Bills mask. She was happy, pleasant, everything you want in a server! I personally have been to a few Longhorn and this is far far better than the others. We came in from Lockport to do some shopping and she started our adventures out beautifully ! Thank you Selena and keep that attitude and you will go places Thank you read more

I never took the chance to stay and eat here. I couldn't get past what I was seeing as I walked in from the parking lot, there was so much trash! There was so much litter under the bushes that had obviously been there for a long time. Walking up to the door there was even more litter, this is the "sense of arrival" that I received. I wanted to mention this to the hostess, but it was obvious that they were in no mood to hear any suggestions. There was a 25 minute wait so I went to a restaurant across the street where there was far less garbage at the entrance. read more

We had a party of 7 on a Saturday night about 7 pm....everything about that says...dont do it. We were told there would be a 60 to 90 minute wait. If it had just been us 2, we would have sat at the bar. So a few of us decided to sit at the bar while we waited. They were busy and you just have to be patient if you choose to eat out at this time of day with a large party! We ordered the pretzels as an appetizer and they were good. Amanda was our bartender and she was great. I ordered the Flo Filet with shrimp. My husband ordered the Ribeye with the mac n cheese. Atmosphere is casual and good for families or groups. read more

LongHorn Steakhouse - Mac n cheese - Steakhouses Near Me - Greece, New York

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