My wife and I decided to stop in and get some ice cream and a shake at the new Shake shack. There's no drive-through so we went into the building and there was just two other people in there since it was around eight at night. There were three or four people preparing food in the back, but nobody at the counter. There are four kiosk so it was pretty easy to order using their tablets. I ordered one of their signature chocolate shakes and my wife got a double size, chocolate and vanilla custard in a dish. You enter in your name and take a number, and even though ours was to take out you go sit down and wait for them to deliver. Since there was only two other people in the restaurant, we figured it would be pretty quick to put together a shake, and an ice cream in a dish. We must've sat between five and 10 minutes waiting for them to get the order ready. I did see a chocolate shake, sitting behind the counter for for a good five minutes. Then I saw a dish of the custard, sitting there too. After a few minutes, I walked up to the counter, kind of confused why they didn't call my name or number. Note that both of these items are prone to melting so you don't want them sitting there too long. After a minute of standing there at the counter, a girl said "I will bring your order to you. "
I should've said I think this is my order right in front of you, but I didn't. I went and sat back down and a few minutes later they brought over that shake and that custard. Since the custard was a double, it had one of those bubble tops on it. But if my wife took the top off, it would've run all down the sides so I didn't let her open it up in the car lol. Also the spoon they give you For takeout doesn't fit through the little hole in the top. It's about a two minute drive to my house from there. So we got in the house, she took off the top and as we suspected, it was melting all down the sides.
Anyway, my shake was really good and her custard, despite being more soup than ice cream, also was very tasty. So the taste of the food makes me give it 3 stars. But their checkout system could use some work. I don't know how they do when they have a big crowd in there. I would say that it's pretty pricey too for Rochester standards. I've had shake shack in New York City and expect those type of prices down there, but not here. To be honest, I will probably pick Abbott's over Shake shack in the future. read more