My second visit to Shake Shack. Both times, food and service were excellent! My first sandwich was a single burger which was tasty and juicy. The size of a single patty is just right for my appetite and the topping were fresh. This time, I had their boneless rib sandwich. They serve it North Carolina style, topped with slaw, pickles, and a light BBQ sauce. Delicious, and a meal on its own. I ordered online both times and picked up inside. Service was very friendly, both from two young women, then by a middle aged man. The store was immaculately clean. Easy entry from the Clay Road side. read more

First time eating at a shake shake. It was a cool experience. I wasn't a fan of their fries, but my burger was phenomenal. I had the French soup burger and it was a solid choice. My friend had the regular burger, and was jealous of mine. I liked that they served wine, that different, and they are discreet about it. Their wine comes in cans, so you don't stand out. It was a fast food environment but XL. Their staff very helpful and friendly. You can order at the register or at a kiosk. If you order wine at the kiosk you need to flag an employee to check your id, and they enter a code. So if you are opting for beer or wine, I would suggest just going to the counter. The place was spotless, wasn't too crowded for its location, and so didn't feel like the wait was long. After you order, you have a seat and they bring you the food. Next time I will try a shake. read more

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I placed an order online and it was ready right when I arrived, which made the whole process quick and convenient. My burger was made exactly how I customized it but the fries, however, were a bit overcooked and didn't taste as fresh as I would've liked. That was disappointing but overall I was just looking for a quick dinner and this definitely did the job. read more

Shake Shack - Fast Food Near Me - Rochester, New York

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Tried again. Great hot dog.. cold fries. Overpriced for the quality. Drive-through window is incredibly gross... The window is covered in greasy fingerprints and the metal shelf is caked in pollen mixed with grease. I'm shocked they don't keep a cleaner environment at a food establishment. read more

Shake Shack - How much ketchup do you think I need? Maybe give me some napkins instead? - Fast Food Near Me - Rochester, New York

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I've been frequenting this location for at least a year now. The service has been consistent. Most of the shakes are good (they rotated specialty flavors with each season), but there are a few that have been misses. What I'll say here there have been several times when things went missing from our order and we don't notice until we have already made it to our destination. There is a serious problem with ensuring everything is in the bag. Sometimes it's just a sauce, other times it's my kids chicken nuggets. Most of the time we drive back or just let it go. Last time I notified corporate and they were able to issue a refund and a credit to use in the future. This shake shack is not the same as the others I have visited in NYC or DMV, but it's ok. read more

Shake Shack is my absolute favorite fast food place. My favorite thing to get is a single shack burger with cheese fries. On my most recent trip I tried their new holiday shakes. My favorite was the cool late Yule log shake. It was fabulous, with chunks of delicious chocolate cake mixed into the shake itself. I also tired the holiday cookie one which was also quite good. I loved how it tasted like cookie batter and the sprinkles were a perfect touch. The inside of the restaurant itself is cleans and spacious. It always looked small to me, but we've never had a problem getting a seat. read more

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Went to drive thru, ordered regular shack burger. So sad! Burger was barely warm . Bottom of bun totally dissolved in moisture/sauce. Could not even hold to eat! Whyyyyyyyyy! I will try again hoping for better experience. read more

How did we get blessed with the first Shake Shack in the whole western NY area?! The service here was fantastic, everyone was so so friendly from the minute you walk in the door they are greeting you SO nicely with big smiles. And the girl that was delivering food to tables last night was the sweetest angel, I think her name was Amaris. What an absolute sweetheart, thank you so much for being such a refreshing ray of sunshine, that is so so rare to find these days and it made our night! The food was delectable. The smash burger was heavenly. The bun is so buttery and delicious. The fries are good but I feel like might need some salt, idk if that's just how shake shack does their fries tho, still very good. And that milkshake. Wow. I tell you what, wow. That tasted like a strawberry donut. I have a feeling those limited time only milkshakes on the menu are going to keep me coming back here regularly (I live in Buffalo). The black and white milkshake was also delectable. Ambiance 100/100. The inside of that place is magnificent, bathrooms are immaculate, lots of seating inside and out. read more

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Very excited to try the new Shake Shack. We arrived at a busier time and waited about 40 mins for our food. When we arrived the line to order was very long. We were ushered over to a card only kiosk which helped move the ordering process along. The first thing we noticed was how many people were waiting for food. While waiting we noticed there was little to no food coming out of the kitchen. I can't speak on what the issue was but for a good 15 mins service was almost at a standstill. Finally orders started to come out frequently. The staff working remained cheerful and professional despite this. I really enjoyed their positive energy. Plenty of seating (including lovely outdoor seating) and parking so no complaints there. The food was wonderful. We both loved our burgers. The toppings (lettuce, pickles, tomatoes) were fresh. This really helped to enhance the flavor. I do wish we were given more fries in our baskets. I ordered my burger with bacon ($2 up charge). I noticed there was no bacon on it. I went to ask about this and they told me they would have bacon again in a few minutes. They refunded the $2 fee which I appreciated. read more

Shake Shack - Fast Food Near Me - Rochester, New York

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It's a burger spot. And yes , it's new to the area so there's still a crowd. In terms of bigger chains, I think it's close to 5 guys (but I like the toppings choices at 5 guys for their burger bowls especially). No sugar free lemonade/ iced tea options here. But they do have diet sodas. The app is not working locally yet and the parking lot is not completely paved. They did have a line to walk in and for the drive through but both moved quickly. Out of 4 kiosks, 1 was working but most waited for the cashier. The kiosk was easy to use and after you pick a table number. You get text updates about your order and the food is brought to you. They do have lettuce wrapped options for burgers and hot dogs so that's great. And the wrapping on the lettuce wrapped burger holds really well. It's a nice option to have in the area and is not my #1 choice but def in the top 5. Hopefully the app is working soon and maybe they'll have some promos. read more

Shake Shack - Lettuce wrapped hot dog and lettuce wrapped burger - Fast Food Near Me - Rochester, New York

I love Shake Shack and am so happy to have one in Rochester. I went opening day and was so impressed by how smoothly everything was running. I ordered inside and did take out, so I can't comment on the drive through, but I waited less than 10 mins in line to use a self-order kiosk and then less than 10 mins to get my food. Even thought it was busy, all of the staff members were doing a great job and making sure everything was running efficiently. Came back today for lunch and it wasn't nearly as busy, but still had a decent amount of cars in the drive though. One of the workers said that it was an hour+ wait for drive through. I again ordered in and took my food to go, waited a little bit longer at each step because they only had one self-order kiosk open and two manned registers. The food is the same as any Shake Shack I've been to (Chicago and NYC). If you've never had it, I'd say it's a step up from Five Guys. More on the expensive side, but the ingredients are fresher than other chains. I get the standard Shack Burger with crispy onion strings added on. I've tried all three of the season milkshakes and honestly, they were just okay. I think I prefer the standard chocolate over the fancier ones. read more

Shake Shack - Fast Food Near Me - Rochester, New York

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If you have never been to Shake Shack you should go at least once. It's a NYC based business and they have a few here on the freeway and in Chicago. Here's the deal they JUST OPENED today 7/9/24 To be frank I had thought I could just pull in off of Clay Road today I get it it was not happening. Sure it was annoying but minor. I saw that someone wrote about that in a one star review. They need to chill. They have plenty of parking, drive thru and yes they will have an app soon so you can order from that. For the short term (maybe just opening day) it was order at the kiosk. They have people to help if you are not sure. When you finish your transaction you put your name and cell number, than get a number type it in than pay and sit down. You can do to go or eat in. The inside is light and bright. Tables are of a light blonde color, black accents and green as well. Staff considering all the people who showed up are friendly and helpful. I don't doubt they poached seasoned fast food workers and I'm sure they pay better. Lots you can order. I got us a Shack Burger, it's got tomato, cheese. Shake sauce lettuce on a toasted potato bun. The burger is really delicious if you love In-n-Out you will like this. Fries are crinkle cut and they warm up beautifully in the microwave for 30 seconds just a tip. They are also known for their shakes, any of them are tasty and if they have a special one give it a whirl. The chocolate ones are tasty and not too sweet. Now if you are hoping that this meal.. 2 Shack Burgers 2 Fries 2 Chocolate Shakes Would cost you about $20-25 no It was $40, but before you moan the product is delicious and everything is fresh. Yes it's a bit pricey but it's worth it every so often and yes they have food to suit everyone. All in all it's worth a visit they have inside and outside seating a plus. Welcome to the neighborhood I give them a 4.5/5 read more

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Ordered a simple chocolate shake, to go. Inside of cup was dirty with some red globule. They'll shake was filled to the top which is a positive. They remade it but then gave me a considerably smaller shake not at all near full like the first one. Cleanliness is a problem as well. Plus it's pretty bold to request a tip on a To Go Shake. read more

Shake Shack - Remade shake with considerably less, at least the cup was clean this time. Maybe wash the strawberry off the machine - Fast Food Near Me - Rochester, New York

When my friend was visiting from Canada, she really wanted a chocolate shake from Shake Shack because she'd had it once before and it stuck in her memory as the best shake she'd ever had. So, we each got a chocolate shake and she confirmed that it's just as good as she remembered. In my opinion, chocolate shake was very good and had a really rich chocolate flavor that I feel is rare in shakes. I also got to try the peach shake and the burger. The shake was again very good. The burger was great and tasted fresh. This particular location told me that they don't have any peanut ingredients at all, so this restaurant is very peanut allergy friendly. read more

I love shake shack so much. I was so excited that we finally got one in Rochester as it is usually a treat when I travel. My favorite thing there is the cheese fries, they are the best! I have heard the BLT (with onion instead of bacon) is a great option for vegetarians so I cannot wait to try this in a future visit. read more

Welp let me drop the review for this place. The employees are super nice but the food is horrible. Ive never seen the quality or amount of food this poor at any Shake Shack. My chocolate milkshake was liquid and warm upon them handing it to me. The chicken breast on the shake sandwich was so flat and the bread was ice cold as if it came out of the freezer and slapped on the sandwich (no lie). To top it off they forget the buttermilk sauce on the side again and said they ran out. And the fry amount was abysmal compared to any other location. read more

Shake Shack - Fast Food Near Me - Rochester, New York

Always happy to come to Shake Shack! My first time having Shake Shack was in Seattle and since then they have stolen my heart in the fast food chain haha. If you choose Mckietrees, BBKing, or Wendy's over them......‍‍ Anyways lol, the burgers are good, fries are great, employees are nice, they have indoor and outdoor seating, and the vibe is always chill. Also, they are in a prime location so yeah definitely come try them out if you haven't had them. read more

Shake Shack - Fast Food Near Me - Rochester, New York

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First time in and probably last time. This is a fast food place overpriced and mid food. The flavors are ok but burgers are greasy and underwhelming. What got me was at 12:30pm a very busy time of the day they were directing everyone to go to the kiosks to ring themselves up instead of greeting customers and welcoming them to order with the cashier who had no line. Several customers looked confused on how to order and the manager in plaid just stood there with his arms crossed. They were annoyed I paid with a card and went to the register. No customer service. Just totally unimpressed. One plus was that the restaurant was busy and clean. read more

Shake Shack - Pepperjack burger - Fast Food Near Me - Rochester, New York

Way too expensive for the average quality of food. Burger was crispy thin. Onion rings were just OK and definitely over priced. I wouldn't eat here again unless the food was free. I don't like giving my phone number just to order food. read more

We went on a Saturday, it was a long line but we'll worth the wait. This has been my favorite burger joint since I tried it a few years ago, so I'm very happy that they opened one near me! Employees were awesome and very caring, our food came swiftly & everything was fresh and delicious per usual. read more

Every time I order from t his place the food comes at least 40 min late and is ice cold when it arrives. No one at the restaurant answers the phone to here me out when I call. read more

Worth the hype!!!! My most favorite thing is the burger with deep fried mushroom on it, called a shack stack....holy moly I don't think I've ever tasted a better Burger. The deep fried mushroom has cheese inside of it. *Drool* the bacon cheese fries were also very good...loaded with cheese. Not sure what kind of cheese but it's definitely not a cheap cheese sauce. I got there about an hour before opening and I will say everyone was very nice..had some good conversations with others that were waiting in line. They had extra workers for this day...everyone was polite, professional, and organized. I was actually surprised at how organized it was. When you walk in, you place your order on a kiosk screen, and you pay right then and there. Then you take an order number card, and place your order number when you finalize the order...then you can stand or sit down...they bring your order to you..even if it's a takeout order. The music was blasting...good tunes .. I'm impressed. For 6 burgers and 3 orders of cheese fries, 86 bucks. Expensive but worth it. read more

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Good burgers but pretty pricey for what it is. The NYC locations always seemed fresher. Staff all seemed uninterested to help or be there at all read more

Food is tasty but not worth the price. Portion sizes on the smaller side too. Cost is on par with a regular sit down restaurant. One warning, you must list every item you want on your burger. Nothing is standard. You want lettuce, tomato, onion, ketchup and mustard, you must state that. If not, you get a burger plopped onto a bun. Not impressed. I'm guessing the milkshakes may be a better choice, but not a milkshake person. Glad to try once. read more

It's not that the food is bad, it's that I waited 30 minutes in the drive through (at 2pm) and spent $20 on a burger the size of a value burger at McDonald's, some fries, and a shake. I kind of wish I'd gone to Red Robin for lunch today! read more

Food was more or less what I expected. For one of the first few days it was opened the service was a lot quicker than I saw people complaining about. Pretty large location so you can actually sit down which I liked. read more

$12 worth of (good) food for $18? I won't be coming back. There was one open register during lunch, with a high-maintenance customer taking forever, so I used one of the order terminals. This was the best order terminal I'd ever used. Easy - including customizing the order - and fast. My chicken sandwich - which I'd heard rates with the very best chicken sandwiches - was really small and thin. Delicious though, and I liked the buttermilk sauce. Its pleasant taste stayed with me all afternoon. The fries looked disappointing - simple crinkle cuts. But they were tasty enough that I'd crave more. Throw those together with a small soft drink, and the tab was almost $18, and then the terminal had the audacity to ask if I wanted to tip. Food was good. A comparable meal at other well-known nearby places would have been 30% cheaper though. Unless Shake Shack wants to join its competitors in offering combo prices though, I don't see myself returning. read more

Boooring fries, wrong orders, and to go food exposed and gets cold quick, and not to mention expensive

So this was our first and most likely our last visit to Shake Shack and it went like this...First off, other than the traffic on Jefferson rd the parking is not an issue...Next the room, it's easy to get around if needed by those in wheelchairs or walkers...Now onto the menu, well nothing fancy, burgers of various toppings, chicken sandwiches, again with various toppings, french fries, cold sodas, milk shakes, wine and beer...We made our order of two hamburgers, two fries, two sodas and a vanilla milkshake...They deliver to your table, so we sat down and waited for our meal to arrive...As the music played above our heads our food arrived...The burgers looked okay but a little on the skimpy side regarding the burger patty size...There was cheese, tomato slices, lettuce and I think it was a mayo based dressing...The heavy amount of salt that was on our burgers could have put some folks into a high blood cardiac arrest, including myself and the fries were just the same, very heavy on the salt...So it's hard to say how good the burger was when biting into it was like biting into a chunk of salt...The cost of this meal was also a tad high for the food given to us and the heavy handed salt bomb sure didn't help either...All in all, I can't say give them a try, but if you decide to give them a try be warned, the God of All Salt Bombs works in the kitchen. read more

I have been through the drive-through line the only three times I stopped. All three times my overwhelming takeaway was that the line moves extraordinarily slowly. The quality of the food somewhat balances the slowness of the service but not entirely. The people working there seem very nice, but if there's any kind of business ahead of you, plan for at least 15 to 20 minutes in line. The first time I went was shortly after it opened. My hamburger was cold. It tasted good, but it was cold. The second time I went through the food was good, but I received more than I thought I ordered. I assumed I paid for it, but I did not check because I asked for no receipt. The last time I went through all I ordered was a Dubai shake. I thought it was OK but my wife enjoyed it a lot and she is the connoisseur of shakes in our family. When she's happy, I'm happy and she was happy. Overall, my impression is that they are improving their service but not improving their speed. I would say the quality is pretty good while the wait is an investment. read more

Cannot recommend service was terribly slow and food was very expensive with a shack burger $10. I waited in line for so long only to receive a burger that was raw in the middle! I will not eat here ever again, as the food is not safe in my opinion. It is very dangerous to serve raw or undercooked meats! I didn't ask for a rare/or medium rare burger so this was very shocking. read more

Shake Shack - Waited in line for almost half and hour to receive a burger that was raw inside. Will not be returning!!! - Fast Food Near Me - Rochester, New York

Terrible food and extremely overpriced. For the same money, I could go to a steakhouse and get a good meal. I will say the milkshake was pretty good though extremely overpriced. Chick-fil-A's milkshakes are way better. read more

For the record, I'm a deep fan of shake shack. Always looked for it when visiting a new city. So I was super excited when it came to Rochester. But the service and the food were a huge disappointment. I came here to eat fast food, instead, i waited over 30 minutes for just two burgers. The food was not even warm when it got to me. The servers were irresponsible because when I asked, she just told me to wait instead of checking to see if it's ready. read more

This place is awesome. Top notch service & the Manager Katie went above and beyond. I come here at least once a week, so glad we finally have a Shake Shack! read more

I hear that this is the first "drive-thru" location for them in NY state. After driving through the patchwork parking lot and waiting in line for over 45 minutes for my order to be ready I'd say they should have waited to open when everything was finished. Plus after a less than 5 minute drive home the shake was already melted and the rest of order was barely room temperature. Although the food was somewhat better (but pricier) than other places it will be a long time before I go that drive-thru again. read more

Definitely not worth the prices. Really nothing special. I was quite disappointed with the food and the drive thru.

Too damn expensive for some cow meat slapped on two buns. It tastes like pure grease and it aint usually done well at all. The service is not that great and the ambiance is nice when it's cleaned otherwise no ma'am do not recommend read more