Decent place to grab a burger. They do have one veggie burger option as well. The food is always decent. The cashier's are always friendly enough. The ambiance is very casual...your typical burger joint. The food is a bit pricey in my opinion...$15 for a meal, which includes a burger, a side, and a drink. They do have specials each night of the week. There is also an Abbotts inside, which is a nice way to grab a frozen custard after your burger. My family comes here a fair amount. If you're in the mood for a burger, give them a try. read more

Bill Gray's Penfield - Plate - Burgers Near Me - Rochester, New York

Believe it or not, I had never been here before. And since I drive by it on the corner of Panorama all the time, I don't know how that even happened. My husband wanted to try it, so we went for dinner and ate there. It has a much larger and nicer dining room than I was expecting. I thought it was more of a fast food type place. I ordered online, and it was a ready a few minutes after we got there. I had a grilled cheese trash plate, and my husband got a tender plate. His plate had SO MUCH sauce on it! He really liked it, but it was really, really messy. Mine was a lot of food, so I took some home. It was all good. I would get it again. We joined their club so we got a free burger, so we went back again a few weeks later. My husband had the burger, and I just got a grilled cheese. I got a side of fries, and it was HUGE! I got the larger one so we could share, but it was a ton of fries. I'd do the smaller one next time. Be sure to check online for coupons before you go. They send them to us all the time. And you get a free burger for your birthday. read more

I met a group of former RCSD employees for lunch here recently. Plenty of parking, outside and inside seating, ramp access, pub section with full bar, great lunch specials. One orders at the counter and self served. I had a terrific cheeseburger and fries with drink for about $16 with tax and tip. Clean, friendly environment with comfort food in a hurry. Lunch crowd was steady on a Monday afternoon.I say go try it for yourself! read more

I come here all of the time and the food is always fresh and customer service is great. read more

Bill Gray's Penfield - Great Plate- white hot, cheeseburger, Mac salad, home fries, meat hot, onions and light mustard - Burgers Near Me - Rochester, New York

Found a very long hair in my meal & disgusted! Hair was buried in the condiments on top of hot dog. This is very disappointing. I'm grossed out! I ordered online for pickup! I wish there was an option to request condiments on the side. Not sure I'll be eating here anytime soon! read more

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Lots of terrific options on the menu including fries. Onion rings, wings, fish fry and burgers With fast and friendly service i got the veggie Burger with lettuce, tomatoes and onion and it was very tasty and delicious. read more

Bill Gray's Penfield - Bill Gray's Veggie Burger - Burgers Near Me - Rochester, New York

With speedy service and a smile I received my veggie burger it came with Lettuce, tomato and onions and it was delicious.Menu choices include burgers, fish fry. Mozzarella sticks, onion rings and French fries. read more

Bill Gray's Penfield - Bill Gray's , Veggie Burger - Burgers Near Me - Rochester, New York

Had went almost two months without eating meat, and when we decided it was finally time for a "cheat meal" I immediately thought of Bill Grays! From their quality meat, to the delicious bread, and their fresh cheese and toppings, it's a top spot to get a delicious burger in Rochester. Also, their curly fries are delicious. Definitely the best curly fries in Rochester and possibly the best I've ever had! We ordered during the COVID-19 pandemic and everything was professionally packaged and had quality service! Thank you Bill Grays for another awesome meal. read more

Bill Gray's Penfield - "World's Greatest Cheeseburger", curly fries, Mozzerella sticks! - Burgers Near Me - Rochester, New York

Green Aliens keep ordering stuff online using Gray Alien Credit Card details. This scam is messing up the whole system because now the companies always Bill Grays for the charges made by Greens. Who would have thought interstellar scams could become as commonplace as Nigerian and Burkina Fasoan (is that correct?) bank scams? Who knew. The employees here are really, really, really nice. I stayed for a good hour using wifi and they were lovely to me. I appreciated the outlet, the excellent working wifi, the friendly employees, and of course the delicious World's Best Cheeseburger. One of the girls came behind me (not literally) and said "don't mean to creep on you, just closing this." It was super sweet. If you like Bill Gray's check out this location. But I don't recommend you get the Garbage Plate. It's just not as good as other Rochester places make it. Bill Grays is the only Rochester institution that has successfully "cracked" Buffalo, although it only has a few locations out in the 716, and one of them - in the mall - recently closed down along with the whole food court. It's a wonderful place with an excellent Cheeseburger (the world's best, they boast), and they have a delicious frozen custard shop attached to every location (as far as I have seen until now) named Abbott's. I'll review that separately but if you are ever in a BGs, make sure you try the Abbott's Vanilla Custard. I wish Bill Grays well, especially regarding dealing with those pesky aliens. read more

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Great food for very fair prices. Lots of space and a back room great to dine with friends.

What a great find! We were in Penfield for a baseball tournament and came across this place- it was so good we came back twice! The kid's burgers are really big, and my kiddos could barely finish them. Shakes can be added for an upcharge, which is well worth it. This place has food like Red Robin, but self-serve drinks and stuff, and a restaurant-like ambience. Great for families. Extra shoutout to Chloe, who was super patient and nice while I figured out our order and kept having to make changes. She made our experience great! read more

My husband picked up cheeseburgers and one order of fries to share last week. We ordered the burgers with lettuce, tomato and dill pickle with sides of hot sauce. Everything was perfectly prepared and hot off the grill! We haven't had a burger prepared so good in a long while. The fries were perfect as well not too dark or too light but a nice golden color. Delicious!!!! read more

I've never had an issue with anything I've ever purchased at the Penfield Bill Grays. The best thing is that the food here is always consistent. It tastes the same as it did 20+ years ago. The hot meat sauce is yum. Also, there is an Abbott's attached so you can get your chocolate almond ice cream the same time you get your world famous bill grays cheeseburger. There are always deals and great coupons. read more

Used to love this place! Sun-par service and food tonight - 7 people in ordering line, one cashier and 5 people behind counter chatting and laughing. Only ketchup containers empty, tables dirty - food not to order - I know it's not fine dining, but basic service would be nice - won't be back- read more

Food is great, service great. More people would enjoy the dining area if it was heated.

Delicious takeout fish fries for two of us on a Friday night. Good sized portion of flakey, moist fish. Ordered the fish well done for a good crunch. Curly fries ( ask for well done) and cole slaw also good. Dinner rolls were fresh. Nicely packaged. Easy online ordering. Better than other more expensive fish fries we've had. read more

Beyond horrible from the service down to the food. Got ignored but the employees while trying to order, when I finally received my food it was handed to me and the shakes were nowhere to be found. I stood there trying to get attention of the employees chatting. Once I finally yelled excuse me, a guy came over and asked what kind/size shake I ordered and it had been put in the freezer? The guy hands them to me without a word. Thanks? Mozz sticks were cold. Fries had not a lick of salt. Pretty sad read more

I gotta say I like their world's greatest cheeseburger. The best thing they do is put the fries, onion rings etc in paper bags when you order take out, this way they do not get sogged. read more

Bill Gray's Penfield - World's greatest cheeseburger - Burgers Near Me - Rochester, New York

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The best garbage plate in town. Their hot sauce is awesome. Saturday plate special now too ( as well as Tuesday). Love this place for burgers, fries and plates. Fish fry is good too. read more

Guys, I moved from Rochester about 20 yrs ago, and to this day I think about Bill Gray's burgers and that awesome hot sauce I dipped my fries in! Nothing like it anywhere I've ever been. Enjoy! read more

While I was at the Racquet Club, I approached Gabe about the opportunity of getting lunch after abs. He agreed and suggested Bill Gray's because of its close proximity. I was reluctant to say yes because of the reunion dinner incident, but I did. That was a mistake. Gabe and I both ordered a Cheeseburger and fries. The total came out to $11.79 which I thought was a little high, however I figured that it meant higher quality. The burger looked like it had been constructed by a person wearing a blindfold. All of the condiments were just stuffed in randomly. Holding the burger was like holding a cat that doesn't like to be picked up. The bun tasted similar to the bread that comes with any subpar garbage plate. The bottom bun of my burger was completely soaked. Probably due to the grease and tears of Penfield alumni still working there. The fries were nothing special. They seemed to have been sitting in the warmer for awhile despite a busy crowd. The container was nearly half empty. Generic frozen fries not worth $3.79. Gabe and I left disappointed and still hungry. We even considered going back to the gym but felt too ashamed. Should have gone to Burger King or Pour House instead. To Summit Up, the sign on the garbage can in Bill Gray's that read "Thank You" might as well have said "F*ck You". This was the last chance for Bill Gray's and they ruined it. NYE 2020 will be at Steve's. read more

What happened to this place? Bill Grays claims nothing has changed but I'm here to tell you, the burgers are half the thickness they were in the past. I've been going here since '81 and I know what I'm talking about. It's a joke. Bill Grays, Get rid of your stupid coupons and make me a good cheeseburger. I'm not looking for a deal, I want a good burger. I can get a real burger at The Gatehouse for two bucks more. Everyone I know agrees. You were great at one time. This stinks!!!!! Think of this people. For two or three bucks more than Bill Grays costs, you can get a real thick and juicy burger. If you're like me and eat one burger every couple of months, it's a no brainier. This place is a joke and never again in my life will I eat here. I used to love Bill Grays until greed got to the owner. Typical loser with loads of money who would rather own a mansion in Florida than serve you good product. Too bad this loser bought Abbotts too. I'm sure he'll screw that up too. So there you have it. Bill Gray's was at one time a great hamburger joint that got greedy and now they bite the head. Do the world a favor and stop dining there. Let the good guys survive and let this place go down. read more

This was absolutely the WORST burger I've ever had. I threw out half of it. It was like it was cooked before hand & then just reheated. My husband ate his, but he wasn't happy with it. The onion rings were so greasy they were mush. Neither of us ate them. I didn't have a coupon so 2 burgers & 2 onion rings cost me $18. What a rip off! SAVE YOUR MONEY! DON'T BOTHER GOING 2 BILL GRAYS! read more

Love this place. Friendly staff. Half price milkshakes during happy hour every day. Nice treat. Thank you!

This was the worst Bill Grays I've ever been to. The tables chairs and boothes were filthy (clearly not wiped down in a while). The employees were unfriendly unmotivated and not presentable. To top it off my food was served on a dirty tray. This bill grays is certainly at the bottom of my list 1 star is an over statement by far!!! read more

I have eaten at Bill Grays before. Long time ago before we moved away from Rochester. I went today and I have to agree with one of the reviews here. It's not the same place. I'm not a picky eater at all. I will eat anything but today I had the worst grilled chicken sandwich of my life! I could taste the ammonia in the chicken! It was awful. The curly fries rescued my meal. I had to throw the sandwich away. The milkshake was made with some powdery stuff. It was not ice cream. It was a terrible lunch experience. To eat like that I might as well go to McDonalds. I've had better lunches there. If that's even possible. read more

Dirty, poor service, disgusting food and way overpriced. I had to take a shower after I left I felt so grimy. Do not get the fish fry

I love Bill Grays and could literally eat here every day. I've never had a bad meal here. I'm not a fan of thick burgers and these are perfect. I always get deluxe (mayo, lettuce, tomato). Onion rings are excellent. Make sure you get a side of blue cheese for dipping. Definitely get a side of gravy to dip your fries. Hot sauce too. And the hot sauce heats depends on the day and who made it. Can range from holy hell thats hit to pleasant kick. I always get a side of pickles too. Now that I think about it part of the appeal of Billy G's are the sides! Make sure you take a coupon, doesn't matter if it's expired or not. read more

Burger was swamped in grease. Ordered ketchup, mustard, hot sauce and I must of said "load it on there" because the toppings were pouring over everything. I think I used 47 napkins. Somewhere in there was a burger. Onion rings were dark brown. Not terrible but surely not great. Nothing but kids running the place. Lastly, being that I've been here many times over the years. I can't figure out the crappy game room. Games are busted, old and filthy. The dollar exchange machine hasn't worked in who knows how long. Is there any maintenance there? No wonder cardboard slug guy worked it over. read more

Great Greasy Burgers Come on, you know exactly what you're getting here. Burgers swimming in grease. I quit meat (mostly) about a year and a half ago, and I don't miss steak, chicken, pork, ribs, duck, none of it. Except cheeseburgers. I'm allowing myself one a year, as a reward for being healthy. That makes each burger decision a big one. And I know there are fancier burgers out there, big juicy ones cooked to order on *brioche* or whatever. With foie gras or caviar on them, with whatever the Amateur Top Chef's spin on french fries is. But fuck that shit. Father's Day, and I wanted a good, greasy burger, and Bill Gray's won my business. Phenomenal greasy burger on the famous DiPaolo's roll. Double bacon cheeseburger with all the fixins, including pickled jalapeños and a fried egg on top. Aw fuck yeeah. Celebrate vegetarianism by easting a whole damn farmyard in one meal. It was huge and blissful. Halfway in, I thik I entered some kind of fugue state, some transcendental trance or something. I saw my dead grandma, riding a unicorn. And I saw the buddha. I asked him how to achieve nirvana. He told me to eat the rest of the burger, polish it off with onion rings and some frozen custard and I'd be there. He was right. The onion rings are great: the batter stays the hell on them, unlike many other places. The custard is the same incredible texture as ever. I have two suggestions for imrovement: 1) get spicier jalapeños. The jarred variety varies widely in spiciness between brands. Get a spicy kind. These were tasty, but I want to cauterize my tastebuds. 2) Cook the egg really runny. I'll ask them for this when I come for father's day next year. The heat of the burger had that yolk pretty well scrambled. If it would have run all over the bacon, I may have begun speaking in tongues. read more

Quality slipping, short menu items on Friday lunch, dirty. Not sure what's happened here. Was far better even a year ago. Gradually slipping. Place half empty on a Friday after holiday. Lots of workers. Talking. Lots of very dirty booths, tables, chairs. Spider webs in corner by bathroom. Trays and trash on multiple tables the entire time we were eating here. No chowder. No soup for soup of the day. Gone is that awesome sear on burgers. Taste frozen. May not be but taste is not the same. No clams strips. I used to love this place. Started bringing my kids here a few years ago and they loved it. Not this time. No, Dad, can we come back next time...nope. They don't want to come back. Lots of workers standing around that could be cleaning, ordering food, training new workers properly, etc. take some pride. Or bow to a national chain. Next time five guys. read more

I finally joined my friends on their garbage plate Tuesdays. To my surprise Bill Gray's offers $5.99 "Great Plates" all day every Tuesday. Choice of Cheeseburger, Hot Dog or BOTH! To my surprise, Bill Gray's serves beer on tap (Labatt, Bud, Coors, Guinness, Molson, Blue Moon, Yuengling, Rohrbach, Sam Adams, Southern Tier) and some selections of Barefoot wines...I think I also spotted some Red Cat from Hazlitt. I opted for the Southern Tier IPA. My excitement kinda dwindled after the first sip. Beer was warm but did not taste like it had gone bad. I think that the taps being so close to the kitchen may have been a factor on the poor temperature of what should have been a pint of delishiz nectar of life. For the "great plate", I went with the cheeseburger w/mac and home fries, loaded with the works. I normally just order a cheeseburger with an over easy fried egg. This was my first experience with garbage plates at Bill Gray's. Overall it was just average. The burgers had the standard thickness but were a good size. Mac salad had too much mayo and a sub-par taste, but the home fries were good. The meat sauce was also pretty standard and not spicy. This location is huge and roomy with an Abbott's frozen custards inside. There are mounted televisions that were playing the world series on my last visit. It was also kept clean, Didn't see what their restrooms looked like though. The price makes a return visit worth it and I hope that they fix the temperature problem when serving the beer on tap. Maybe moving it away from the kitchen. Not sure if this is an issue with other locations, but I hope to spoil myself again :) read more

What can I say? I have a coupon that says "Buy one Cheeseburger Get one Free". Two cheeseburgers and one onion ring later the bill was over $11.00. How could this be? Like... how much were those onion rings? As it turns out, not THAT much. Cheeseburgers are $5.25... so why did they subtract $4.25 from the bill for the second cheeseburger? When I asked why they didn't subtract the full $5.25 from the bill the supervisor said that the machine didn't read the coupon correctly. Hmmm! That strikes me as kind of odd. This coupon runs in hundreds of newspapers and how many customers actually spotted this "error"? (or funded Bill Gray's unknowingly). We are not amused. In fairness, we did get the $1.00 overcharge refunded but this would only have happened if the error was brought to a supervisor's attention. The clerk did not know what happened. BTW the cheeseburgers are very nice, tasty and nicely sized. read more

This place needs to be hosed down. Everything you touch is sticky and has a film of yuk on it. The price is way too high for the quality. Tom Wahls is cleaner, cheaper, and tastes a hell of a lot better. Avoid. read more

Bill Gray's burgers are pretty good-- they are plain but they are sort of simple in a good way, all misshapen and stuff. While there is a decent selection of toppings, don't expect anything gourmet. One time I ordered a blue cheese and bacon burger... I had to laugh, it was a burger with bacon, of course, but the blue cheese was that tasteless salad bar dressing (with minimal blue cheese, mostly mystery hydrogenated white stuff). Ah well. Fries are super greasy here. I don't know if it is the fryer temp or what. I still order them but always wonder if my heart will last by the time I walk out to the car. I wouldn't normally seek out this place, but it is ok once in a while. It is still wayyyyy better than any of the drive thru options. Prices are high, get a coupon! They are in a lot of local publications. If you don't have a coupon and are lucky enough to get a friendly cashier they will help you out. (Thanks, cashiers!) read more

I hate to be that person, but this place is awful in every way possible. The employees seem nice enough but screw up everything and don't seem to care. The place is always filthy. The tables are never cleaned, the area by the soda machines is always filled with spills and garbage. It isn't a one time thing, it's every time. I keep going back because it is so close and I have coupons but it's not even worth it anymore. If you want to feel gross and be stuck on a toilet the rest of night then come to Bill Gray's. read more

ordered a cheeseburger plate, with fries mac salad ketchup and onion to go. Literally a squirt of ketchup, food was not warm, or even fresh tasting. Fried tasted old, the roll was old because the top was cracking, meaning it was dried out. More than likely will not return, or maybe i should only visit when Ive been drinking. Seems to be the only time their plates are actually good. read more

After all the hype about the place, my family and I decided to try it out. While it is a good burger, I wouldn't say it's the "worlds best". Skip the regular and go for the curly fries. They have more flavor. For what you get (and taste) the prices are a little high. read more

Not sure what happened but this location has really gone down hill. We live nearby and have been frequent customers. No longer want to purchase anything there. The quality is poor. Burgers taste like they were warmed up instead of made fresh. Too often, food is ready long before the milkshakes. Items in the last 3 orders were wrong. They have lost a customer. read more

I don't get all the bad reviews. This is the home of my greasy, delicious, hang over burger. The style of the burger is thin patties where the cheese has become one with the meat loaded with hot sauce and the fixings. This place is a staple in Rochester and I have to remove 1 star from my rating for the shame I feel after eating here. read more