The food is great! I love bill grays and so do the kids and my girlfriend. Wonderful place. read more

Bill Gray's Gates - Lily Alex and Caitlyn at bill grays - Burgers Near Me - Rochester, New York

Regular customer especially for their fish fries, and usually rate them at 5. Ordered fish dinner today, 2/26, and were surprised as to the lack of quality and preparedness of the meal. The fish breading was something we haven't experienced before, fish was overcooked and surprisingly the meal was very greasy. The same can be said for the French fries. The Cole Slaw, usually chilled, was actually warm and this concerned us so we did not eat it. This is the poorest meal we've ever had from Bill Gray's, Chili NY. We suspect this being the first Friday of Lent and they may have been extremely busy and lost control for maintaining quality. Certainly hope this doesn't happen again. read more

My sister-in-law took my son and I here for lunch while we were visiting! I always remember Bill Gray's having the "World's GREATEST Cheeseburger" so we stopped here for lunch. It's probably been 8-9 years since I've eaten at one. I haven't been able to eat big meals anymore so I actually ordered a kid's cheeseburger meal with regular fries. My son had the same, my nephew had chicken tenders kids meal, my sister in law had a burger & fries and she brought home my brother in law a 'plate. For the most part, the meals were pretty good. My SIL said her burger tasted "freezer burned." She said it just had an "off" taste to it and remembered it being better. My kid's size meal was perfect-sized for me and actually, I still couldn't finish all the fries. The service was friendly. She engaged in convo and wasn't just a robot, which I always like. But MAN! The prices here are insane!!! I mean, advertising the World's Greatest Cheeseburger meal for $11.99 doesn't sound like a GOOD DEAL to me. I remember back in the day, there were BOGO coupons. They don't do those anymore. For all our meals, it came to around $50... for LUNCH. That is just too much. I really appreciated them treating us but man, I felt bad about how expensive it was. read more

Bill Gray's Gates - Kid's cheeseburger and fries. This was a good size for me, an adult. Haha - Burgers Near Me - Rochester, New York

4th time here, 4th time they've some how messed it up and robbed my pockets, please hire people that know what how to put a correct order in, don't waste your money just cook a burger for yourself read more

went to Bill Grays tonight for take out. it was Terrible. Greecy onion rings. Italian sausage under cooked. they are going down hill. last time for me read more

Bill Gray's is as Rochester as Rochester gets. Their slogan is home of the world's greatest cheeseburger..and if you grew up in the Rochester bubble you probably still believe to this day that they are. Yeah you probably switch back n fourth from various burger and charbroil joints...but don't you always come back to the world greatest in the end? What is it about Bill Gray's that always keeps me coming back...(I had it 3 nights in a row this week alone) Is it their hot sauce? That one of a kind truly unique meat hot sauce...I always order extra so I can finish my meal off with a shot of it. Perhaps it's the perfectly flattened out Burger made fresh for you each day....combined with that tasty cheese and topped with all the toppings you like.( I prefer everything) Oh and you can't forget that ever so perfect hard roll that it all sits on...Mouth watering yet? The fries are simple krincle cuts but pair perfect with Bill Grays gravy. That's right... Gravy. And it's one of the best gravy's I've ever had. Only a true gravy aficionado would agree. Those onion rings are something special too...again it's a no thrills simple battered, deep fried, skinny onion ring..but somehow they nailed it..and it's hard for me to go-to bill grays and not order them. On a budget you say? Well as far as I remember Bill Gray's has been generous with their coupon policy...hell I can't even remember a time I bought a worlds greatest cheeseburger and didn't use a buy 1 get 1 coupon. They even take thier rival competitors coupons Tom Wahls. These days I usually just show them a coupon on my phone and ask them if they can use that times however many orders of burgers I've gotten and they gladly oblige. Dont just...Give me any old cheeseburger. Only Bill Gray's will do. I love the taste and the quality, and they're juicy through and through. It's the world's greatest cheeseburger, made fresh for you each day..So if you're lookin for some good cookin say Gimme Gimme Gimme Bill Grays! read more

Bill Gray's Gates - 2 kids meal cheeseburgers on hard rolls w/ everything. 1 with french fries 1 with onion rings. Comes with Oreos and a drink. - Burgers Near Me - Rochester, New York

Just OK. Visited Bill Gray's yesterday for a quick burger and chilli fries. We got what we ordered but somehow I wasn't impressed. Food tasted flat and not particularly flavorful. I don't think I will return. read more

Bill Gray's Gates - Bacon Cheeseburger & Chilli fries - Burgers Near Me - Rochester, New York

The garbage plate filled me up. It was ok. But the way I was in line and Everyone in front of me was ordering their dish so I decide to do it, I think it's way over rated. read more

Bill Gray's Gates - Garbage plate - Burgers Near Me - Rochester, New York

I grew up in Gates, but I had not been back in 35+ years. Seeing a restaurant, not to mention a couple of restaurants, in Gates was shocking. Doesn't Kodak take care of all that?! Oh, that's right. Never mind. Bill Gray's is always good and having Abbots inside, too, just makes it majestic. The tables were in need of a cleaning, and the staff seemed very disinterested. Doesn't matter much, since the burger was great. Bathroom was dirty and I was not comfortable in there. Too close to the front counter, I guess. read more

With the current state of the world, we can all truly appreciate a great drive-thru, however this one is just hit or miss. Lately, they have almost always forgotten something on my order. Most recently, the drink for the kids meal and a roll on the plate and then before an order of onion rings. The wait times for this drive-thru are double or triple that of your average fast food chain, but Bill Grays is above average fast food. Check your order before leaving, thank me later. read more

It is plate night! We had one last week. I switched it up and got one Cheeseburger and a white hot dog. Yum! There are many possible combinations and it usually lasts me two meals. I took away one star because they forgot my roll. read more

Bill Gray's Gates - Great Plate - Burgers Near Me - Rochester, New York

Stopped in with my boyfriend to try the world famous Abbott's custard. We split a small and it was delicious! We also had a world famous burger with everything on it the day before and I was so excited about it, I forgot to take a photo! The meat hot sauce makes the burger soo good! Definitely a must stop for out of staters! read more

Bill Gray's Gates - a bowl of sprinkles - Burgers Near Me - Rochester, New York

You do realize that if you take the word "Gray's" out of the name of this restaurant, you are left with Bill Gates. Which means you are left with a crapload of money and your own personal computer geek. If you use your well-honed "Gates-dar" you should be able to tell when Billy is here. And when he is, you need to come here, and lick his custard, and seduce him, and get him to marry you so you can share his riches. We want pre-nup, we want pre-nup! What to get: World's Greatest Cheeseburger, Abbott's Vanilla Custard Like all Bill Grays, the best thing about this location is that it shares a spot with Abbott's which means you can get some of the best custard ever. Their garbage plates aren't great, but their burgers certainly are, and the custard at the co-business rocks my world. The servers here aren't great and will get stuff wrong and take awhile to serve you, but they are making an effort, and the girl sweeping the lobby is very friendly. It's not my fave interior of a Bill Gray's either, that would be the one at 1225 Jefferson. So I'll give it a 4. Abbotts/Bill Grays share space like Taco Bell/KFC do in many places. The employees work for both. This location is a total palace, more than enough space for 2 businesses. Or five. It's one of my "best 5 custards I've ever had." I think I like custard more than ice cream, more than fro yo, less than real gelato. For custard specifically, which is sort of like soft-serve-but-creamier, the best in the country are Leon's in Milwaukee and Nielsen's in Vienna, VA, and then Abbott's in 3rd. read more

Bill Gray's Gates - Bill grays owned by the gray aliens - Burgers Near Me - Rochester, New York

Ordered 2.burgers fries snd drinks and got charged for 2 burgers and 2 fries. When I asked for the drink cups the kid said I only ordered 2. Burgers and 2 fries. Then I got charged for 2 drinks which was 6 bucks. So all in all 42 dollars.spent on what should have been 2 value meals of 17 bucks each. Horrible. Absolutely horrible. 1 star do not recommend. Wish there was a rom walls closer ​ read more

Tried the fish fry and again the coleslaw was spoiled and the fish was greasy, Done with Bill Grays in Gates.

Stopped here for Abbott's ice cream at the take out window outside. We ordered two single scoop ice creams and a predmade novelty ice cream. We waited at least 20 minutes if not more for our ice cream. The staff addressed us and were sympathetic for the wait which we appreciated and understood. However, with 3-5 staff members and barely any customers ordering ice cream it didn't seem to make sense why it took so long. Overall, if you're looking for ice cream- order inside or go to a different Abbott's. Otherwise, be prepared to wait. read more

The burgers are fresh and I'm a sucker for curly fries! Love that they now scan coupons on your phone. The family pack coupon is great for us! We come here often and have never had a problem with our order. My only complaint is that this location is too close to my gym! read more

Just going to start out by saying my ONLY complaint is this location always takes FOREVER to get your food. Any other bill grays or tom wahls i go to is MUCH quicker. Got a burger and fries been sitting here literally 20 mins........ read more

Bill grays is always great! Staff is awesome. Good is good. Prices a tad high :( and of course ice cream is a destination point.

It's been a while since I've been to a bill gray's, it's changed a lil bit in a good way. I was able to get a gluten free burger with a gluten free bun and they didn't have that before. Food was really good and the service was great. Staff was Really friendly and helpful. They were able to tell me what had gluten in it and what didn't. I'll definitely be eating here again read more

Solid fast food place with an Abbotts frozen custard built in! Drive through as well. They have standard fast food fare as well as breakfast and milkshakes. I had chicken tenders. Overall service and food was good (as expected).. Marginally better than a McDonald's or Wendy's but a little more expensive. Try one of Abbotts ice creams or creations for a treat :) read more

Bill Gray's Gates - Entrance - Burgers Near Me - Rochester, New York

I dont like to give reviews like this because I really like Bill Grays. HOWEVER once again we visited this Bills grays location and ran into problems. They are EXTREMELY slow but friendly they forgot the freaking CHEESEBURGERS and by the time they brought out CHEESEBURGERS the rest of our food was cold. (Isnt that pretty much the main reason people go to Bill Grays is for the CHEESEBURGERS) The prior visit we stopped in for milkshakes only and it literally took 20 minutes....I wasnt sure if they were churning the milk! I guess we will have to stick to the Seabreeze and East Ridge Road Bill Grays Locations Oh and by the way we asked for a side of pickles and it looked like they we picked up from the floor and put into the cup needless to say they went in the garbage. It's weird how much one location differs from another!! read more

Bill Gray's Gates - Burgers Near Me - Rochester, New York

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This is actually a great place to go to get some good fast food! The prices are actually not that bad at all and the food itself I believe is a lot better than fast food chains such as McDonalds. What I think makes it better is that it includes an Abbots in the restaurant itself, thus you can easily get yourself dessert without even having to leave! I've never seen the restaurant majorly crowded and I like its comfortable atmosphere. The staff keeps it well-cleaned most of the time and I'm surprised that not a lot of people I know eat here. I recommend this establishment highly! read more

This is my go to place in Rochester. "World's Best Burger" check , "World's Best Fishfry" check , anything else they claim to be the best at, check. Bill Grays can do no wrong for me. The restaurant is clean, the customer service is great it always feels like going to a family restaurant. Also ... their gravy is out of this world. It's free and goes good on everything, especially the fries. Same for the hot meat sauce. I do think prices can be a little high but that part doesn't really matter because there's always coupons and they accept all of them, even when you make changes you just have to pay the difference. The Gates location even takes expired coupons, not sure about the other locations but access to up to date coupons are never to hard to find. read more

Bill Gray's Gates - Friday Night Fish - Burgers Near Me - Rochester, New York

I've grownup eating Bill Grey's. This is quintessential Rochester, NY food. You won't find burgers or onion rings like this in Arizona. The onion rings are my favorite part. They are so good. I did find the food a little pricey. $4.19 for the amount of sweet potatoes and onion rings seems steep. It was over $23 for 2 burgers, an order of onion rings, an order of sweet potato fries and 1 drink. read more

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When I was younger, this was the place to go. Food was amazing, service was prompt, and everyone was friendly. I just went through the drive-thru today after being out of state for over a year, and it seemed like the old bill grays. We ordered, the lady repeated our food back to us - cheeseburgers, two fries, and chicken tenders, mind you, the lady even asked what sauce we wanted - and we get to the window and pay. The total seems weird, but we have a coupon, so we don't question it. Turns out the lady forgot my part of the order even existed - no fries for me or chicken tenders. There was already a line behind us so we didn't tell them about it. It's a shame because I was so excited to show my fiancée, who is from out of state, about the place I always wanted to come to as a kid. Disappointed. I won't be back, especially for the price. read more

Stopped on the way home last night for a fish fry to go. Place was pretty busy at 5:30 but still I was in and out in no time. Fish was delicious! Fries and pasta salad were ok, and price was fair $12.91 with the coupon. Place seemed clean, but it was busy, and really couldn't get to the napkins, condiments, etc. Overall I will go back, it's not bad, nothing great, but it does have a drive thru which is a plus. Also there's an Abbott's attached so if you want dessert, this is a nice option. read more

Over the years this Bill Grays has changed a lot! I had no idea they served ice cream or alcohol along with their normal menu! They have Abbott's like any other Bill Grays. They even have an outdoor window to purchase ice cream with seating area. Like a legit ice cream place. Also there is a bunch of beers on tap. It is nice and spacey inside. Also clean and staff are friendly! read more

We had a rough dinner with them one night. It had to do with accuracy of our pick up order. My husband was steamed that he was out his cheeseburgers. Bill Gray's fixed the problem and made the inconvenience right. That said we just had the most ridiculously delicious and crunchy onion rings, today. The burgers were outstanding and we are fans again. When the coupons pop up, that changes our pizza night plans. You aren't going to find a better hot meat sauce anywhere. The fact that they have Abbott's Frozen Custard pushes it right over the edge. But those onion rings.... read more

I don't know if this is all locations, I can only attest to the Gates, NY one. A notice wasn't placed at the drive thru. It was only when I got up to the window was there a notice. Customers beware, they no longer take all coupons. They used to take all coupons including expired, no lodon'tnger. I see this hurting their business significantly, and for sure will not be going there any longer. The coupons were what made it more affordable. Our family of 8 usually went there for birthdays but we won't be able to any longer. The window person was very nasty and belittling about the whole coupon thing. Save your time and money because they're not there for their customers any longer. Disappointing. We will be servicing another establishment going forward. read more

went thru the drivethru ordered worlds greatest cheeseburger 2 red hots, basket of fries,ask for the hot sauce to be in little containers, well they got the sauce rite, cheeseburger rite, got an order of fries instead of basket of fries, only got 1 hotdog instead of 2, lesson, look to make sure you have what you ordered before you leave. This happened Sunday 2/20/2022 at about 11:15 in the morning. read more

It will come as surprise to the management of the Bill Gray's Gates location that they do not sell chicken sandwiches. I was led to believe they did because if the two versions on their outside menu board.After 3 attempts to order one ( We don't have that...hey do we sell chicken?) I ordered a regular cheeseburger. I was returning from visiting hours for a friend's brother when I stopped by this location. I literally waited for a cheeseburger and tater tots for longer than it took me to go through the family receiving line at the funeral home. But I did get to watch 5 people watch one other use a broom to create a cloud of dust and who knows what else while I waited. Stick vacuum anyone? The food went into the trash. read more

Bill Grays is a Rochester classic with several locations sprinkled across the city. The food is great for what it is, greasy burgers, hot fries, Abbots custard, and amazing hot dogs (try it with mayo, ketchup & mustard - trust me). It takes longer than your average fast-food joint for an order to make it out to you and is not the most convenient if you're in a rush. The pricing is also more expensive (think extras like drinks and sides), but the quality of the ingredients is not cheap. read more

First time experience not good. Ordered take out from home but had a long wait in line with only one customer in front of us. Had to remind employee a couple of times,after paying, that we weren't given everything. We had ordered two fish fries one with onion rings when we got home neither had the onion rings both had fries. The fish and coleslaw were good but we probably won't be back. It may have been just a bad time for them things happen. read more

My family comes here every now and then for burgers and I'm never opposed to it. I like bill grays, the burgers are always hand pressed every day and their meat hot sauce is second to none. This particular location is right next to an Italian restaurant near the corner of elmgrove and buffalo rd. Fairly spacious seating. I've never been crowded here. Probably seats close to 50-60 people comfortably. Even during busy times, I've never waited more than a few minutes before ordering. Once ordered, food is up within 5-10min. Usually sooner during the non busy hours. Food is not your typical fast food. They have burgers, chicken sandwiches, the bill gray version of a garbage plate, chicken wings, boneless chicken nuggets, salads, ice cream, soups, etc. good quality. Me likey. 4 stars. read more

Burgers-heck yea, fish fry-no way! You'll never go wrong with their burgers but tried their fish fry for the first time the other night and it was bad! Never will I stray from my usual again here. read more

Partner and I were in the mood for burgers. Biggest mistake of the quarantine. While I love that there are people out there working, I would still appreciate my food being cooked with care. The Mac and cheese side is literally from a kraft singles box or at least another generic brand of instant Mac and cheese. My partner's burger as well as mine were grossly over cooked. Sorry but I'd like to see you guys do better. read more

I love me some Bill Gray's but will not bother with this location on Buffalo Rd. Literally the last four times we have gone in they have messed up of forgotten something. In one trip it took them three tries. The manager working even said hopefully third time is the charm. It's not like we order anything out of the ordinary or special, basic stuff. Plenty of other burger places in the area and I can even drive around the corner to the Chili Ave location. This location needs to get its act together. read more

Today waited 18 minutes in the drive through behind two cars. Got to the window and they had no idea what my order was. Told the clerk 4 times the order and each time she tried to give me the same wrong order. When she brought a manager to the window the manager tried to give me cash for the order I had not placed. All the while I have them no money. I told them I was just leaving. I realize unemployment is low but the drive through is the easiest. read more

I come to this Bill Gray's location to get a garbage plate atleast 1-2X a month... I love how it has a drive through so I can bring my food home to eat. The drive through can take a little while sometimes, but it's not Mcdonalds food so it takes longer to cook. read more