The food and the waitresses are always excellent. My issue is with the people at the counter when ordering. The girl who waited on my son and me, as we got ice cream, was indifferent. This is the third time I've come across this girl, I'm nothing but polite and she acts as if my existence threatens hers. She's not out right rude, she is just indifferent and behaves as if we are a huge inconvenience, they weren't even busy. read more

Nearly every bill grays we have the same experience. Amazing food and not a long wait. But usually the cashiers are really rude and impatient when it's not even a rush. read more

Bill Grays is a nice affordable place to eat, drink and hangout! Definitely bar food that's fast and delicious. When I'm in the mood for a cheeseburger French fries and a cold beer to go along with a sports game.. this is the place to go! Lots of places to sit, booths tables or at the bar. All with a great view of their many TVs. Never had an issue here, you know what to expect. Service is friendly and efficient. Plenty of parking. read more

I was so disappointed as this was the worst meal I ever spent $37 on. The burger tasted old and when I got home it didn't stay long. My sister asked for a gluten free bun for her burger. They gave her a stale bun in a wrapper not opened and I bugged with cheese and onions on a paper plate. The bun was so stale and for what we paid this was just bad. I will not be going to any Bill Grays again anytime soon. Schaller's still rules!!! read more

Gabby was a great server!! So Helpful and professional!!! Enjoyed our visit and we will definitely visit again.

Best hit sauce in town, nothing even close, vic and irvs was the best but they closed, good, fair prices and coupons

It has been a while since going there and now I remember why and today was even worse than I remember. Called and ordered my plate for pickup, asked for a side of onions, since I ordered extra onions and really didn't see any. So I drove home and wondered why the butter in the plastic single serve cups wasn't melted. The entire plate was cold. They must have just scooped a glob of sauce from a freshly opened can or jar and plopped it all over. Not only was the sauce cold, it had no flavor, just heat; heat doesn't have flavor, it's just hot. When I called they told me my order would be about 10 minutes, I got there in 6. I ordered the home fries and hots, well done. No way that plate should have been sitting on the pickup window, but it was. I don't even think the hots were Zweigles. Every Rochesterian who knows Zweigles would instantly think the same. These DID NOT LOOK like Zweigles . They were much larger than Zweigles and in this case bigger isn't better. To make matters worse, when I picked up my order, judging by her uniform, a manager of some level handed me my food, so if she is a manager of some sort, I am horrified that there is no quality control and I was served food that had not been cooked to the safe temperature of 165 (until I microwaved the heck out of it at home) She and the cashier were nice; the cashier was very helpful, but the food was awful. Today was Great Plate Tuesday and I was there at exactly 12:32 pm. At the peak of lunch hour, there was no line, no people waiting for orders, no orders but mine to be picked up and the food is the reason why. Definitely not a great plate, very sad that Bill Gray's has gotten so bad. I should have gone to Schaller's!!!! read more

Bill Gray's is a true local place. I always come back every time I'm visiting Rochester. I love their fries and always get them with gravy. It always hits the spot. And I get a kiddie vanilla ice cream. It wasn't the best consistency when I got it, but it still hit the spot. A cheeseburger meal, side of fries, and tiny ice cream were about $25. I guess it doesn't break the bank, but it's more expensive than I remembered. :/ read more

Bill Gray's Greece - a burger and fries on a tray - Burgers Near Me - Rochester, New York

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Was stopping by in Rochester to get my girlfriends nails done at #1 Nails on Dewey and passed by a couple of Bill Gray's. As a man, you get hungry while waiting for mail stuff to get done. As a fries connoisseur, I love me a mean French fry. Crispy on the outside and fluffy on the inside. Bill Gray's knows how to get it done. I will be back to try the other menu items in the future. read more

The price alone is worth the one star rating. This place is way overpriced for what it is. Charlie's is much better and cheaper.

If you clean the grill after a whole day of burger-making, then you will see "Bill Gray's Grease." This store, however, is "Bill Grays in Greece." There's a key difference. I was here very recently, probably 6 weeks ago, getting Abbott's custard and some snacks from Bill Grays. They have cheap burgers, white hots, dogs, and garbage plates as well as other kinds of sandwiches. Their food is basically the same at all locations. However the service and decor and atmosphere is not. I'm not really a fan of this Bill Gray's. It takes forever to get served not just because it's busy but because employees don't have a good system of serving the outside crowd and the inside alike. They have some attitude, as well. And dirty tables with not too many outlets in-store. Plus they keep their AC a little low for my tastes so it can be a little humid inside. I prefer the Bill Grays way out on Culver and the best one is down in Henrietta. If you do eat here, though, I recommend the "world's greatest cheeseburger." And even moreso, the Abbott's custard, although again, it's not my fave location for that. read more

Bill Gray's Greece - Bill grays greece on latta by twilight - Burgers Near Me - Rochester, New York

Here for ice cream on a hot May night! Plenty of outdoor seating, we came for ice cream! The service was quick and the order was correct. We have ate here many times for the ground rounds and delicious French fries! Service is always friendly, and this location is gigantic and has so many booths and tables! Great summer spot! read more

When it comes to reviewing Cheeseburgers and plates, that is my forté. I've had plates and burgers all over the 585 and honestly we have a lot of quality places here locally. However, after officiating a wrestling match at Arcadia, I decided to give this place an opportunity to shine. Within an hour of closing, I didn't have the highest of expectations, but I was hungry and a BG burger was calling my name. Upon entering the establishment, I was a little taken aback of how immaculate the place looked. If a french fry was to fall on the floor you could impose a 10 second rule and still be fine here. There were a handful of people in the establishment as well as a handful of workers. I ordered two cheeseburgers with extra sides (pickles and meat sauce)....I need my burgers drenched in their sauce. Cashier was extremely pleasant for a late Tuesday evening. I found a nice quaint booth and noticed they now served Pepsi Zero. You don't see too many places offering such a fine soda unless they have those fancy freestyle machines (not sure if Pepsi has a similar machine) at some local places. I'm a Coke Zero kind of guy, but Pepsi Zero is no slouch either. Anywho, my meal came to me within 10 minutes. The cheeseburgers were made to perfection, toppings neatly assorted (lettuce tomato and meat sauce) and the free extra sides were given without a bat of an eye (5 dill pickles, 5 sweet pickles and 5 meat sauces). I've eaten a lot of cheeseburgers in my life from fast food to dine-in burgers and, I'm not going to lie here....Bill Gray's makes the best gosh darn cheeseburgers and let me tell you folks, they ain't skimping on the tomatoes. I guarantee you ask for extra tomatoes too they will give them to you. If someone was to ask me what the best burger was in the 585....without doubt, I would tell you that Bill Gray's has the hands down best cheeseburger. It's the perfect size, the sauce is on point, and the toppings are fresh. The DiPaulo rolls are a perfect match for their patties. I love this place and kudos for having such amazing staff that Tuesday evening. Approaching closing time, I know it can be tough to finish strong, but they all had great attitudes! I tip my hat off to them. My only beef (no pun intended) with ALL BILL GRAY'S is this.... When you order a cheeseburger plate....you get 2 JUNIOR sized burgers. Even though you get two LEGIT Zweigel's when you order a dog plate, you get tiny burgers for the plates. I wish they were a little more transparent about this, but that's my only concern. I believe for $5 more you can upgrade to normal size patties. I would suggest Cheeseburger plates at $7.99 and Monster Plates @ $9.99 (normal sized burgers and maybe a tad more mac salad and fries). Just a suggestion! Overall, this is my go to place for cheeseburgers and plates! read more

Wish they had a handicap button on the door. every time I come with my grandma I am stuck outside until someone helps me in. I have written to the Bill grays website but have never received an answer. Even if you're not going to change it at least let me know I have been heard. The food is so so and expensive if you don't have a coupon. Not really a fan, but the workers are super nice. read more

Bill Gray's Greece - Grammies icecream! - Burgers Near Me - Rochester, New York

This is the best bill grays in Rochester. They are always friendly employees to greet you. And enough so you don't have to wait. And on top of that they are courteous and always smiling. The food is the best at this Bill Gray's. And Abbitts ice cream, is made with the right ingredients so you have that, " I'm down by the lake having an Abbitts ice cream experience" I always get the mushroom and Swiss cheeseburger. I ask for extra crispy bacon every time. And I love it. read more

Great food,friendly staff and atmosphere is nice also. My fiancé loves there fish fry and I usually grab a burger on fridays and we're always getting coupons in the mail as well. read more

The food here isn't bad. Simple, basic burgers at decent prices. However service typically leaves much to be desired. The counter is staffed primarily by what seem to be HS students. As one can imagine, they seem more interested in socializing amongst themselves than doing their jobs. Today, i put my order in with a young man who looked positively angry to be there. Fortunately, when i picked up my order, i was served by a pleasant young lady who actually seemed interested. Also, always always check your order before leaving. i cannot tell you how many times i've arrived home to find the order wrong in one way or another. i'd seldom patronize this business if my wife didn't like their food, and they're conveniently close to home. read more

Bill Gray's Greece - Burgers Near Me - Rochester, New York

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I have been to Rochester many times and always avoided this place because I thought it was just going to be a just a grease burger place. I was wrong, it's a delicious grease burger place and different enough to be unique. The family really liked it! read more

The best part of Bill Gray's is it is consistent. You know what you are gonna pay and what you're going to eat. The hot sauce is the same every time. Hard to find that with everyone trying to make meatsauce. read more

Bill Gray's Greece - Burgers Near Me - Rochester, New York

After having had a bad experience, I returned to try and get shakes again and was pleasantly surprised by the shakes. They are very possibly the best I've had in town. Generally the staff seems friendly although they spend a lot of time with horseplay, the place is kept clean and orderly. I'm looking forward to my next visit read more

Ehh. The food here is just ok... Flat-style burgers are palatable, but better versions are to be found elsewhere. The food here is fast and filling, but pretty unremarkable.I do like the spicy sauce that is available on cheeseburger with "everything". A very sloppy eat though, and the roll was soggy halfway through (I am a slow eater...my husband didn't have that problem). I don't care for their fries or o-rings...kind of over fried...but I always order them anyway! I have not tried any of their other offerings as nothing really grabbed me. BG is definitely a step or several above the national burger chains and, Abbotts is right there, so that is a-ok with me. read more

Ok so we have been eating at home for the past two + weeks because of the Coronavirus and social distancing so we were dying for a fish fry. We ordered it by phone to pick up. Only 15 minutes-not bad at all! It was pretty busy with people ordering and waiting to pick up. Everyone kept their distance but were all still pleasant. I got the fish home and it was big, flaky and just delicious. I only wish I had taken a picture but hunger won this time so I missed the opportunity. Coleslaw, fries and a roll rounded out the meal . Only $11.99 and worth every penny. These are difficult times at best so I appreciate the Bill Grays crew coming in every day to cook for us. So nice to have some normalcy in these trying times. Hope you all order take out when you can to support these businesses. read more

Always have friendly and helpful service. The food is always hot and delicious. They have a wide selection of Pepsi products and some beer. They menu is pretty big. The only downfall is its expensive. If you dont have a coupon it's even more. But over all great place. read more

Employees can work on their customer service, no greeting , and doesn't say have a great day. Also, the online ordering system doesn't have the option to choose 'well done' for burgers. read more

We used to come here often as a family and we hadn't recently.... Now we will never be back. 45 minute wait for three burgers,they were cold, there was hair in my girlfriend's fries. Disgusting! The beef was dry and not good quality of burger. read more

Bill Gray's Greece - Hair on my fries... - Burgers Near Me - Rochester, New York

Okay before coming here bring your coupon book. I ordered a hot dog. Just a hot dog with onion and meat hot and a drink. That's it. I was thinking it's just a hot dog how much could it be? $5? It ended up being $10 I was so shocked and pissed off that a hot dog and a drink was $10 it wasn't even that good. Hardly any meat hot on it. I will never come here again. I will be Damned to spend that much money on just a hot dog and a drink. I was so shocked that when I was given the total I said "wh..what??" To the cashier. read more

I'm sorry but this location sucks. Staff is unfriendly and the food is gross. Was disappointed with this location. Burgers just didn't taste like a Bill Gray's burger. The hotdog was just meh. The garbage plate was the only decent thing. read more

Went for an Abbott's Custard after dinner, and was upset because of how small a single dish was for $3.70+. Ridiculous! Not going back. They should be ashamed to serve such a small portion. read more

A trip back to Rochester wouldn't be complete without a trip to Bill Grays! You can't go wrong with a cheese burger! The cheese burger was good, but the ketchup, mustard, and pickles that I ordered as toppings were "sloppily" put on the burger-making it a bit messy to eat. The curly fries are a must also! The food was great! The overall atmosphere was clean. read more

Every time I come here I get the same thing for take out, a fish fry. Each time I am treated nicely and it never fails, the fish is always sweet and fresh and never greasy. The fries are always crispy and never soggy. I will never go anywhere else for a fish fry! read more

What happened to this place? Fries were almost raw, onion rings were cold, bacon on the cheeseburger was really rubbery and the cheese was barely melted. Their is no excuse for having cold food that was obviously cooked much earlier than my arrival. Never again read more

This place is a bit of nostalgia on a bun. The burgers aren't fabulous but they're pretty solid. For my family and I, we pretty much come here to get the hot sauce. A cheeseburger with everything is our standard order and, usually, a bushel of napkins on the side. The fries are good as well and they give you a lot of them. Usually one order of fries is enough for two people. A plus to this location is that they also have a counter for Abbott's frozen custard. There aren't too many places where you can get Abbott's in November so this is a treat and a half. read more

I love bill Gray's. We usually get done in but occasionally to go. There's an Abbott's Frozen Custard right in the bldg so treat yourself after your meal. My favorite: chicken fingers My second favorite: cheeseburger Least favorite: their garbage plate... Not impressed I like the free re-fills on fountain drinks! The staff is usually helpful and friendly... Just a bunch of teenagers, but nice nonetheless. Bathrooms are clean. Tables / booths are always clean. read more

Simple and to the point and rarely disappoints. From their classic burgers to their plentiful fish fry, you really can't go wrong here!

Had a cheeseburger plate for dinner tonight & it was awesome! Couldn't believe I ate the whole thing! You definitely get your moneys worth and the onion rings are awesome! Friendly staff too! read more

Just ordered 2 burgers and an order of fries and literally waited 20 minutes for it, only to get home and find one of the burgers wasn't even on a bun! Not to mention everything was cold! read more

It's over priced. Plain and simple. Never go here without a coupon. You can usually find them in the paper. On Tuesdays we bring our 4 and 8 yr olds and they have entertainment for the kids. They love it! Still over prices food though! read more

I ordered on Grub Hub and didn't receive part of my order. When I called to have my missing part replaced, all that was provided was a refund but my child was missing her meal. This was not Grub Hubs fault and completely the fault of Bill Grays and their staff. read more

I don't know how they make their veggie burgers, but they're awesome--BEST I've ever had. Their fries and onion rings are good too--not exactly a place you go to eat healthy, but I'm fine with that. Really nostalgic decor, too, as they've posted and hung framed news articles and decades-old memorabilia from the area high schools. read more

Went to Bill Grays for the first time in about two years! We love this location. Took our three boys, my husband, myself and my 17-year old brother. We ate all the way in the back to try not to bother other customers because our kids are young. I actually ordered something other than a burger. I had the Philly cheesesteak and it was AMAZING. Never had it here before and it was so good! Definitely recommend trying it. You'll love it. Food is expensive but definitely worth it. read more