My favorite Jersey Mike's location. The staff working here are always so friendly and outgoing. We have gotten to talking with the staff multiple times and engaged in pleasant conversation. When we arrived for our latest visit we were informed all of the bread just came fresh out of the oven! You could smell the delicious aroma of freshly baked bread. I ordered the number 9 club supreme. This was ready for me in minutes. The sandwich was packed full of meat. The ingredients were proportioned well. It was the perfect sub and left me feeling full. We were able to use coupons from a local coupon book with no issue. Always a pleasure to visit this location. read more

Jersey Mike's Subs - #9 Club Supreme - Fast Food Near Me - Webster, New York

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I went to Jersey Mike's around 8:40 p.m. yesterday to get dinner for my children after cheer practice. Jersey Mike's is one of my daughter's favorite places to eat, which is why this experience was especially disappointing. When I walked in, a young man greeted me and asked what I wanted to order. I told him I wanted a steak sub, plain with only lettuce. He told me to wait a moment and went to get another employee. A young woman then came out and asked what my order was, so I explained again that I wanted a plain steak sub with lettuce. I then told the young man I wanted another cold sub. While looking at the menu, I saw that they offered chicken salad, so I ordered a chicken salad sub. After that, I told him I also wanted a turkey sub. He responded, "Is this your last sub?" I told him yes. While my last sub was being made, I noticed the young woman wrapping my steak sub without lettuce. I politely told her that I had asked for lettuce. She stopped, gave me a blank stare, rolled her eyes, and did not respond. At that point, it was around 8:50 p.m. I asked the young man if they were about to close, and he said they closed at 9. I told him I could tell they were trying to leave because of the customer service I was receiving. I explained that I come to this location regularly, have always received excellent customer service, and had never experienced anything like this. He told me they had things to do after work and that he was trying to get out of there. I explained that the restaurant was still open and that customers should not be rushed or made to feel like an inconvenience for ordering before the posted closing time. If there is a cutoff for taking orders, it should be clearly communicated. The situation then escalated. He told me he did not have to serve me my food, refused to give me my order that was already made and told me to leave. I asked why because I had not cursed, raised my voice, threatened anyone, or been disrespectful. I simply questioned why I was being treated this way.I asked for his name he was mot wearing a name badge and he refused to give me it. He then told me that if I did not leave, I would be considered trespassing and that he would call the police. He ultimately called the police in front of my children, refused to serve my food, and I had to leave. Jersey Mike's has cameras inside the establishment, and I strongly encourage management to review the footage from the moment I walked in until the police were called. The cameras should show exactly what occurred. I am a Webster resident and know that Evan Myers and his Jersey Mike's franchise do a lot for the community. That is why I sincerely hope this interaction does not represent how customers who do not look like the employees are treated. As a Black customer, I am deeply concerned about whether race played a role in how I was treated. This is also personal to me because I worked at a sub shop when I was younger--Bella's--and we understood that customers deserved respect until closing time. We never rushed customers, rolled our eyes at them, or treated them poorly because they came in before closing. I am extremely disappointed that a simple dinner order escalated to having the police called in front of my children. I am asking management to review the footage, speak with the employees involved, and explain why my order was refused while the restaurant was still open. I hope Jersey Mike's takes this seriously and ensures that every customer, regardless of race or background, is treated with professionalism, respect, and dignity.The male employee gave me his name once police were called Alex He works evenings to close. read more

The restaurant was absolutely disgusting. Their sandwich making area was very cluttered and unkept. There was food all over the floor. Their lobby was also unorganized and dirty. Their garbage was very full, and stacking way over the lid. The food was not fulfilling and sloppy. Both my gf and I had a poor experience. Will not visit this location again. read more

Service was amazing. Milan opened the store by herself & quickly multitasked 2 orders. She was very pleasant , calm & collected.

absolutely outstanding customer service and dedication to making the highest quality of of food possible for a sandwich shop ... along with passionate managerial dilligence to % beyond satisfaction gaurenteed, set by manager "ethan" in his execution of customer loyalty... !!! thanks for great food & a great experience of outstanding customer service.... .....thanks ethan !!! - another mike from jersey read more

45 minutes for a sandwich. Real nice. Go to the subway down the road. At least you won't starve to death by the time you get your food.

Upstate NY continues to disappoint. Jersey Mikes, the sandwich shop, has only white wraps and no bread at 7pm. What a disgusting way to conduct business as a sandwich shop. I'm stuck in Webster NY for 6 weeks and won't be stopping here or any other location for a while! Second visit here this week, same problem! Off to Subway! read more

Could've been better. Actually I know Jersey Mikes can do better. I ordered a veggie sub online for pick up. You know, the really big one that comes to $17 with tax . And I was expecting it to be loaded with veggies in place of the meat and cheese... But it wasn't. At all. Just a sprinkle of lettuce, a couple tomatoes, another sprinkle of onion, a dusting of the green peppers, and like four pickles. I also asked for some yellow mustard and it came thickly sickly LOADED with mustard. Good thing I didn't ask for spicy I had to wiped most of it off with a napkin to even enjoy the sub. I guess next time I need to specifically ask for extra veggies on the veggie sub and the yellow mustard on the side ...or not even order online at all. Not a sub above this time around read more

We were very excited to try this place and had seen their commercials for years, but it was very disappointing. They had a commercial for free delivery, so we ordered during football. My husband got a "sub in a tub" because he does Keto. It was literally just meat in a bowl. I should have taken a picture, but we were watching the game. No lettuce, tomatoes, etc. And lettuce is cheap! Peppers and onions were also specifically listed. My husband said he saw one pepper. The meat itself was good, but not what was expected. A sub in a sub should be everything on the sub, but in a tub... I got a "giant" sub, and it barely had anything on it. I only get lettuce, tomato and cheese, and it has very little of any of it. When I order a cheese sub from other places, it's usually so much that I'm lucky if I can eat half. I easily could have eaten all of this, except the ends of the bread that were hard. And the bread looked good, but it was dry and flakey. And it was $14! We ordered a third sub for another person and it was the same thing. Hardly anything on it. We have very good sub places around here (Dibella's, Wegmans, etc). Unfortunately I don't think we'll ever try this place again. read more

Stopped here and got the Philly cheesesteak sub, I like how they slice everything fresh in front of you and make it hot. The sub was really good. read more

A few days ago is the second time in a row I've had an issue at this location, location being Webster. I ordered via the app and they must not read the order. I requested no red/green peppers on my steak sub and to add mayo, lettuce and tomato. None of that was done. They made it menu style. Considering they are the most expensive sub in town I'm about done and don't recommend them. It's a shame they used to be worth it. read more

Fresh food prepared right before your eyes or preorder. Either way, they provide fast, friendly service and delicious taste. They feel like a deli, just like they should and do things to help their community. A winner all around. read more

loved the location in penfield on 250 & 441 reminds me of locations in nc ( raleigh) super fair price

First time customer here. This place just opened and was super busy, I counted 18 employees that I could see! I ordered through the app, which was a breeze. Very well designed and easy to use.l, easily integrated with Google pay. It took only a couple of minutes to establish an account, and place an order. At 11:45 l placed an order and selected 12:17 as the pickup time. I got there and it was just 2 minutes behind, totally acceptable given the volume. I ordered the Sub Club which has ham, turkey, provolone, lettuce, tomato, mayo, and oil on a parmesan crusted roll (by choice). The roll added salt and umami to the flavor profile. It's listed at 1100 calories for what I would is a medium sub by Rochester standards. A lot of times large subs are mostly bread and lettuce, this sub filled out every centimeter of bread. IMO the calories are compact and efficient. In summary the experience was great, and the sub was great and filling. $10 bucks and change. read more

There's a new sub shop in town! It has delicious subs! I got a cold one today. The club had ham turkey provolone bacon and Mayo. I also got the standard lettuce, tomatoes and onion. I watched him slice the meat and put it right on the sub. They don't skimp. I got the rosemary cheese bread and it is delicious. It's a bit pricey but for what you get in this sub I will get 2-3 servings. Well worth every cent! It's a small shop but they have a couple of tables with chairs. Definitely plan on getting there often! The shop is clean and service was fast. read more

Jersey Mike's Subs - Club sub - Fast Food Near Me - Webster, New York

This was my first and most likely my last visit to Jersey Mike's, let me explain...So right away the folks are super friendly and knowledgeable regarding the menu, mad props for them...Now onto the sub...So I ordered the number 13 sub which was an assorted Italian large sub...Okay I got the usual for this sub anywhere USA and thus I was wondering what made this spot so popular?...Although my sub was sliced and made fresh while I waited, the sub was just another sub and nothing more...Now that being said I'm not hating on this companies product but rather just stating the facts as I see and taste them...The damage for a large assorted sub $17 big ones, oh well what else is new nowadays?...Give them a try and you decide...For me it's hard to beat a ma & pa style deli such as Rubino's... read more

Tried a standard large sub with extra meat and cheese. With all the sub shops in Webster your going to have to do better. Your large is a medium every where else! I could buy two subs at Wegmans for what you charged. read more

Had ham and provalone sub,. Tasty and fresh. Soda in self pour was very flat. No sub oil for sub just wine vinegar or olive oil.

This was my first and last time at this business. purchased 2 hot large subs along with 2 drinks for just over $40.00. Of course I get all the way home to see the order was completely screwed up. No I didn't stand in the line to watch them make my meals and really do not care to. The employee that took my order read it back correctly but whom ever made the subs completely failed. read more

Stopped by today around 3:30pm and the woman working there deserves a raise. Exceptional customer service and a dedication to the job is why I fell in love with Jersey Mike's to begin with (and of course the delicious subs). Didn't catch her name but definitely an exemplary employee. Got 2 subs and both were perfect. Hopefully I'll be dog sitting more in the area so I can patronize this establishment frequently. 5 stars. read more

I picked up two subs yesterday at Jersey Mike's. It was my first time here. The subs were the best that I have had in a long time. One other reviewer compared Jersey Mike's prices to Wegman's. Wegman's prices might be lower, but the Wegman's subs are not as good as Jersey Mike's. Wegman's puts in the bare minimum amount of meat. The Jersey Mike's subs were *loaded* with meat and toppings. They were delicious and all ingredients were fresh. This will be my go-to place for subs in the Penfield / Webster area. read more