Great service! She was very gentle with my pedicure. Michelle 2 was very helpful with tips on how to care for my fresh set, I've never had that before. And my French tip looks so pretty, I love them. It was my first time here and I would definitely come back! It was very busy so make sure you call for an appointment! read more

Check photos: Absolutely terrible. Do not waste the money. We spent $400 on three mens pedicures and manicures. Service took less than 40 minutes. Manicures were completely uneven, paid extra for shiny buff and dry cuticles were still left on every nail then they just oil them up to make them less obvious. Still have dirt in my toenails for wearing sandals earlier in the day what wasn't even cleaned out. Cuticles and dry skin still all over. They will upsell you at every step and underdeliver in every possible way. read more

I want to start off by saying I love this salon! I have met some amazing technicians, they're so skilled and detailed I never have to worry about my nails looking terrible. Ricky and Andy1 always do me right and settle my anxiety with services. I take my mother here every 2-3 weeks for nails and pedicures. She needs the TLC that Lily gives her due to her nerve problems. I love spending my time and money here, it's more than worth it! That being said, it's disheartening when the overall wonderful vibe is dampened by the receptionist with the black hair. Lately our past few visits she's been abrasive with the guests and rude to the technicians. This past Saturday (7/25), towards the beginning of our pedicures, my mother and I witnessed her walk up to a woman with her feet already in the water and ask her to go up front to check in. She in turn had to walk with wet feet towards the front to put her phone number in. The confusing part of this interaction is why the receptionist didn't just ask for her number and check in for her, as another receptionist had done for me and my mother our first visit. Later into the appointment, after we had finished our pedicures, my mother and I were getting our nails done. My mother had booked multiple appointments back to back with Lily specifically due to the quality and care she uses with my mother and her pain sensitivities. The appointment started at 11:45, and Lily was able to start the nails earlier. At the same time, 2 lady's had walked in for pedicures. I heard the receptionist tell the ladies that it'd be a wait but to give her a min to see what she can do. She later comes back and has the 2 ladies sit at chairs and proceeded to tell Lily she had a pedicure waiting for her. My mother reminded the receptionist that she was in an appointment with Lily and she needed to finished her nails first. Throughout the appointment I heard the receptionist pestering Lily continuously asking when she will be finished. Unfortunately due to the pressure to hurry through the appointment my mother's thumb nails were not cured correctly. We noticed about 5 mins later at a store across the street. They were tacky, and originally we were just going to cure them a little longer when we got home, however the polish smeared as soon as my mother reached in her purse. When we got back to get her thumbs fixed, Lily was still in the middle of her service, and the receptionist told Katie to fix her nails. My mother rebutted, not wanting to make Katie do something she wasn't going to get paid for, as she wasn't the original technician. However, the receptionist persisted. We made sure to tip Katie for her time. Overall we absolutely come here and adore the technicians, however from personal experience and witnessing her interactions with others, the receptionist has made our calm peaceful salon, hostile and unwelcoming. I'd hate to have to look for a new salon, yet I might have to. Being a patron who comes so frequently with a second person and spends well over $200 per person every visit including a generous tip (I also work in a service field). A friendly attitude is necessary for the first face you see coming in, and continue to see throughout the service. read more

Di Milano Nail Spa - Nails done by Andy1 - Nail Salons Near Me - Redlands, California

I have to start by saying that it pains me to leave this review. I started coming here about 6 months ago and I honestly loved the vibe and the service. Until recently. The new receptionist on Saturdays is truly talented at ruining my day. From check in to check out, she's rude. Her attitude definitely leaves much to be desired. I was already frustrated with her from my previous visit because of her attitude towards me when my daughter and I were paying when she walked up to the gal getting a pedicure next to me and made her get out of the water to type her phone number into the iPad at the front. Seriously? Then she kept coming up while Lily, (who I absolutely adore!), was doing my manicure and kept rushing her to finish with me. First of all, I had an appointment. I actually scheduled multiple appointments with Lily to ensure that I had enough time for my nails and toes and extra massage time so to interrupt my service multiple times to rush her is completely unnecessary. Lily takes her time with me because I am disabled and have neuropathy throughout my entire body so she is constantly making sure that she isn't hurting me. I ended telling the receptionist that I have an appointment so the other client will still have to wait. My last app was at 11:45 and it wasn't even 11:45 when she started rushing us. And then she rolled her eyes at me and raised her voice and snarky tone. I really feel like she is hurting the business and I may have to take my business elsewhere. Edited**** I had to come back and edit my review because after the receptionist rushed my nail technician while doing my manicure I left and the gel apparently had not set on my nails so they smudged within 10 minutes of leaving and when I went back, no surprise here, the receptionist was rude some more. If you read the reviews you will see that I am not the only one who has had issues with the new front desk girl. I did receive a sweet little note from someone about my review and how bitter I sound. And she even wrote a review that is more about me than the salon. My daughter and I spend around $500 every two weeks at this nail salon. Not including tips. So nobody is struggling financially. And to say that she witnessed me be anything but polite to the receptionist is an outright lie. I've now been told to never come back to this salon to spare the receptionist my entitlement. So my 3 stars became 1 and I wish to the heavens I could leave negative stars. Apparently it's not safe to leave an honest review any more without someone stalking you and passing judgement on you because you, the customer, were mistreated at an establishment. The only person who witnessed any interaction between the receptionist and myself was Lily and Katie. No other customer was anywhere near us. And it's very convenient that the person leaving that review and messaging/stalking me only has left 4 reviews ever. It appears that the receptionist has made a fake account to defend herself. read more

Di Milano Nail Spa - Someone harassing me for reviewing a business - Nail Salons Near Me - Redlands, California

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Amazing. Fast, kind, funny. My bestie had Anna for her pedicure, I had Starr for mine! I got toe acrylics with French tip and they're beautiful! I absolutely adored both of the ladies, I'm very excited to go back. read more

Di Milano Nail Spa - Nail Salons Near Me - Redlands, California

I have always personally had good experiences here, the nail tech ladies are very sweet (5 stars for helen, lyn and lea) however i felt like my daughter was not very well treated here. she is 4 and we had our first mommy daughter nail date. she was so excited to get our nails done together. it was clear to me that no one wanted to do her nails. after i watched the front girl try to get a few people to do her nails, one finally reluctantly and begrudgingly agreed to. after trying to talk me into gel for her a few times, they sat her as far away from my chair as possible. i could tell she was nervous. nothing was done to make her experience better or more comfortable, the tech put her polish on and then sat there on his phone. very disappointed this was her first experience. read more

Di Milano Nail Spa - Nail Salons Near Me - Redlands, California

I came in with a reference picture. My nails turned out even better! They are turquoise, cat's eye, chrome, geodes. They are backed by chocolate brown to really make them pop. Andy 1 freehand designed each nail himself. Which he does every time I go. My prices vary as to how intricate my request is. I never mind spending a bit more. Andy 1's attention to detail and customer service is unmatched. Every time I leave, I declare that set as my favorite...until next time that is. The shop is very professional. Music in the background sets a relaxing yet contemporary vibe. Reception is super friendly and accommodating. I love that everyone chats and jokes with one another. They love what they do. It shows. I won't go anywhere else. read more

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So when I moved from ny I was seeking a place for pedicures. I liked the ceiling here (I know random right) and also it didn't smell like chemicals. I've been here twice so far. Helen does an incredible job and I've seen her twice. The staff is friendly. It's clean however I think the towels could be replaced. They look dirty because they are old. Also they don't do an amazing job with regular manis and pedis in terms of drying. They left me out to dry lol I just sat there when they were done and no one told me when to get up or anything. I ended up smudging my nails as soon as I got home. Not everyone is getting gel and since I'm pregnant I'm not going to but I feel like there should be some kind of dryer for me. Overall it's relaxing and nice but also not the best experience that I was hoping for. read more

2nd chance and wasted my time!!! Extremely disappointed. Made an appointment at 1pm Showed up 10 minutes early. Was told 5 minutes til that it would be 5-10 more minutes. 12 minutes after walked out because we made an appointment for a reason and needed to be done by 2pm. This isn't the first but it will be the last time they won't honor my appointment. For how expensive this place is you think they would appreciate repeat customers and honor appointments. To top it off the front desk person hid in the corner on her phone instead of being up and dealing with her overbooking her manicurist. If you want a place that will value you, your time and honor your appointments keep looking!!! This isn't the place!!! There are other places in Redlands that deserve support more!! read more

This was one of the worst gel manicure and gel pedicures I've ever had. Not to mention the hidden up charges. I came in with a gel manicure that needed to be filled, my nails were slightly rounded from typing on the computer. I was also missing two nails where they needed to add tips before doing the gel. They charged me five dollars for each nail tip to be replaced and charge me for what they call reshaping of the Nail, which is basically filing your nails and should be included in the manicure. Don't even get me started on my toes, it looks like my five-year-old son painted them. Also asked for opaque pink nails, and they look more like neutral brown. The total came out to $130, when I complained about my toes being very messy. She only took off $10 as she did not charge me for the gel on my toes. I should not have been charged for any of the pedicure. read more

Cool lil nail spot. So cute and they do it all. Local and nice too. Prices are good too. read more

Di Milano Nail Spa - Inside is so pretty - Nail Salons Near Me - Redlands, California

Horrible costumer service. The fat lady at the front desk is absolutely so rude!! she lied and said she can take us right away then ended up waiting around 30 minutes. never go to this place it doesn't matter if you make a appointment you will wait 30 min and be lied to about the wait.There is an amazing nail solan is right across the street called totally Nails and they are amazing!! read more

Went in with a friend today for spa pedicures. I had the pleasure of being serviced by Anna and my friend had the pleasure of being serviced by Michelle. They were the sweetest ever, and provided us with the best experience! Very clean and highly organized. We definitely can't wait to come back to see these two again! Thank you! read more

Hello, I come to Di Malano Spa because I have known Katie and her husband for over 20 years, and they are the only reason I continue to come here. Katie does amazing work with waxing and nails, and I have always loved her services. Unfortunately, I have now had two experiences where the front desk receptionist has caused issues with appointments, and it feels like there is an attempt to sabotage Katie's clientele. Today, I called at 10:16 to let them know I was running behind schedule, and the receptionist told me it was completely fine. When I arrived, I was then told that I had canceled my appointment, which I absolutely did not do. On top of that, Katie was told that I canceled as well, which was not true. It is extremely frustrating because Katie and her husband provide excellent service, but the customer service at the front desk has been disappointing. If it were not for Katie, I honestly would not return. read more

Great customer service and my toes and hands always look great when I leave here. Such a nice looking place, I always feel relaxed and catered to when I come in for my appointments. read more

Excellent customer service! My daughter damaged one of her nails while swimming, and even though they were busy, Di Milano Nails fit her in to fix it and didn't charge us. Such a kind and professional team--we really appreciate them and highly recommend! read more

I have visited here for years and have never been treated then in recent months. I've experienced professionalism and quality every visit from the receptionist and nail techs. I'm sad to say, today I witnessed an entitled customer mistreating the receptionist when she was merely doing her job. It's awful that miserable people are provided the opportunity to complain when they feel entitled. I've come to realize people who repeatedly complain are financially struggling for the free buck, free service which is what I believe happened today. As I stopped here to leave a review about the receptionist graceful attitude , I saw a post from the rude customer complaining. As I dug further I noticed 56 reviews , over half negative. I hope her behavior and feedback doesn't steer anyone away. This is a professional and clean environment, some people don't deserve to be in the presence of others. read more

I LOVE IT HERE! I've been coming here about a year now. I've tried many techs for pedicures and they are all exceptional. Starr is great! From her work ethic to her good English and personality. Andy1 does great acrylics and Feda at the front desk sets a great atmosphere in the salon. read more

Katie and Andy1 always give top notch services! After getting my brows waxed with katie I always get the MOST compliments saying that they look "so beautiful!". I also love how my pedicure comes out when katie does it. Andy1 has done my gel nails and acrylic nails they always come out SO beautifully. Would definitely recommend both they do amazing services! read more

Andy 2 and Lynn are my favorite techs. I see them every two weeks and they always do an excellent job.

Very welcoming as soon as I walked in. Staff was friendly. Hesitant to try Almond Gel shaped nails for the first time. But it turned out amazing! The color came out glazed just the way I even paint my own nails! read more

Di Milano Nail Spa - Almond Gel Nail - Nail Salons Near Me - Redlands, California

I showed her an inspo picture and Lyn did really good.Very gentle and friendly.I walked in and they got started on my nails right away.The vibes in there was really nice and friendly. read more

Di Milano Nail Spa - This is how my nails came out - Nail Salons Near Me - Redlands, California

This was my first experience at this location, and it was wonderful! I was seated quickly, and I got a gel pedicure from Michelle 2. She was very kind, attentive, and did a great job. I would definitely come here again! read more

If you come here you must request Jenny and Andy 1! They each take their time and do such detailed work. Our nails always come out perfect! We love them! Sonya and Anne also do amazing pedicures! I highly recommend this spot! read more

Di Milano Nail Spa - Nail Salons Near Me - Redlands, California

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Having to go back three times for a 80 dollar pedicure is ridiculous. Quality here doesn't matter . Tried to give them the benefit of the doubt but deff will not be returning read more

20/10 great nails just wanted to update with pictures they provided amazing service for my graduation thank you guys again! read more

I have been going to this nail salon for a few years now. That is because I follow ANDY 2 where ever he goes!!!! It is a nice salon and they offer many other services there. Andy 2 does my nails and Lynn does my pedicure and they are both the best. They are the only ones that have done my nails now for over 7 years. They never break or chip, they are always just perfect. read more

Helen was absolutely amazing! Came to get some self care done and she was super nice and did an amazing job! Definitely coming back(: read more

Di Milano Nail Spa - Nail Salons Near Me - Redlands, California

Absolute love! Went here for my baby shower nails and Tran did an outstanding job! They took me last minute to and I feel like people typically rush through when you're the last person. Tran did NOT and she said she had time! The customer service was amazing and the place was SO CLEAN read more

Di Milano Nail Spa - Nail Salons Near Me - Redlands, California

I love this place Lynn is amazing very sweet & always knows what I want! The quality of my nails are always 10/10 we do luminary nails, and we love it every single time. read more

Michelle2 & Jenny did a great job. It was my first time coming here and I felt welcomed! I love that they give you their personal opinion on certain design so it could look even better! Would defff come back and make an appointment with them! read more

Di Milano Nail Spa - Nail Salons Near Me - Redlands, California

Went in for my first time as a walkin. Needed my nails done asap. My regular lady doesn't work weekends. Sat with Katie and got a regular mani. $35 but you don't get anything other than cuticle trim and color. No lotion, mini massage, etc. Was fine. Noticed that my nails chipped really fast so came back a couple days later. Kelly, the store manager, fixed them herself. LOVE Kelly. I want Kelly doing my nails all the time if possible. She was just so detail oriented. Came back another time and got a regular pedi and nail color change. $35 pedi with Star who was a bit abrasive. I like a gentler touch so will try to avoid Star next time (personal preference only) Sonya did my nail color regular polish change with French tip. She did a fantastic job. Most recent experience- walked in for nail color regular polish change again. Was seated with Katie again. Katie is nice and friendly. One thing with Katie is that she encourages you to tell her if anything is wrong on the spot. She will fix it for you. Color change is $10. French tip is $15. That's what it shows on itemized receipt so color change for regular polish with French tip is $25. I don't know if that's truly correct because have been charged differently at separate times so just make sure to clarify your bill when you get your nails done here. read more

We spontaneously walked in to have a couple's pedicure. The service was excellent: friendly, efficient and very relaxing. We will definitely be going back for another pedicure and perhaps more. read more

I was never much of a nail girl but then I met Wendy and I've never looked back her efficiency, attention to detail, and artistic eye always gets me compliments on my nails! She does the best job at applying luminary builder gel and making sure it's super smooth and without lumps or unnecessary thickness so it still feels very natural and lightweight. Super sad that I am moving away soon and won't have Wendy to do my nails anymore! read more

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You pay for quality here!!!! Got My gel x for the first time here and 3 weeks later they are still on, no lifting, and still gorgeous! The pedicure was amazing! I did my upgrades and spent money but it's worth it here! read more

I'm so happy to have found this salon while staying in Redlands. Katy did my wax and Michelle did my mint pedi - they were both so kind and made me feel very comfortable. I'm happy with both services and plan to come back - it's easy to make an appointment online, too. read more

Service and hospitality were really great! The salon was nice and clean and the overall experience was welcoming and relaxing :)

its bad. like really bad. employees are rude. job is cheap and way to overpriced for the experience.

Andy1 did my nails today, he did a fantastic job I love simple with some pop and these came out perfect, always such a great experience here read more

Di Milano Nail Spa - Nail Salons Near Me - Redlands, California

Service great! However front desk service horrible and she stated she is the manager. I came in for service my regular wasn't in I explain what I wanted and who was available. In the mist she was on her phone no smile. She stated she was the supervisor after I ask for a manager, on top of being told I'm going my job lady. read more

Di Milano Nail Spa - Front service desk - Nail Salons Near Me - Redlands, California

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