I went in for a full set of acrylics. This was the first time in 15 years that I had them. It was my 15yr anniversary and I wanted to do something special for myself before my dinner reservations later with my husband. When I arrived at Glam X nails around 10am, I was shown to Natalie, the nail tech who'd be doing my nails. Natalie was uninviting and unwelcoming from the moment I sat in her chair. I tried to make some old talk, and tell her it had been a long time since I had nails. She just brushed it off and just acted like whatever when I told her that. I told her I was nervous about it, but wanted to go ahead and do it, again she just acted very disconnected and uninterested. When I showed Natalie my inspiration picture after I asked if you'd be willing to look at it, she met it with a dismissive attitude, like ok. I was under the impression the nail tech would color match the polish in the picture, again because it has been so many years since I've had my nails done, but I was wrong. I was meet with an attitude from her that I was to color match the polish myself before we got started. I was confused that she brought all kinds of colors to my area to look at. And I asked her. Are you gonna look for the color or do I. She said in a very loud tone, "you figure out the color before we continue". The inspo picture showed a short square natural, looking nail with very light pink color. Once I found the color that looked very similar to the one in the picture more of an issue begun when we had to do the length. I practically had to argue my way with this nail tech Natalie on the length. I kept telling her the length was too long and that it needed to be cut shorter, she kept reassuring me that I needed to trust her and that she had more filing to do and that they would be short based on the picture. However, when I realize she was done with all the filing, the nails were still too long for my preference. I told her again they're too long, she again continued with her attitude, this negative vibe and asked with an attitude, well, I can file some more if that's what you want. At this point, I'm uncomfortable, I'm contemplating just getting up and walking away and just paying for the service that was done. But foolishly, I sat there and allowed her to finish knowing that the nails are still too long for my preference. I was hesitant to make this review, because I always go to this establishment for pedicures. Never have I ever had a bad experience doing the pedicures. But this time, dealing with this specific nail tech, it has changed my whole perspective of this business and whether or not I will still continue to give them my business. Her attitude towards me was very unprofessional, extremely unwelcoming, and made me feel like I was bothering her to do her job. I run a business where I work with clients in a service industry. Never would I ever treat a paying client/customer this way. Attached is my info picture along with what I got. read more