SUPER HONEST!!! I had a Seagate 8 TB hard drive hub that was…read morerunning, fall off my table headfirst onto the floor, and landed on the front connectors of my hard drive. It jammed the USB A, remote plug for my wireless mouse, into the front of the hard drive. After I picked it up the drive and tried to plug it into my computer, the drive would not mount. I thought all was lost, so I sent it over to Desert Data Recovery. I got a call the next day from a very nice woman, Kaylynn Ehlers. She explained that they would get to it after the weekend. They got back to me on Monday and explained the situation. They had taken the drive apart, and ran some tests, and said that although they could get the drive to Mount once they removed it from the case, they could not guarantee the integrity of the data. Kaylynn explained they could run a data recovery on the drive and quoted me a very reasonable price, but I opted to take the drive and try to recover the data myself since the drive could mount. I was actually successful and VERY LUCKY all data was recoverable. I really want to thank Kaylynn Ehlers over at Desert Data Recovery for her honesty and for helping me with the situation without a cost. I really trust these guys as they were honest with me and also quoted me a reasonable data recovery price. If I ever am in a situation again, where I need data recovery, I will not hesitate to give these people my business. They charge nothing upfront for an estimate with some analysis. A lot of companies do charge an up-front fee. Additionally, you don't have to send out your drive. You can drop it off locally, either in Mesa, Arizona or in Peoria. Thank you again, Kaylynn and Desert Data Recovery.

I dropped my external hard drive - dumb and careless. It wouldn't work so I took it to Desert Data…read moreRecovery and they saved me. I had photos on there for the last 20 years and was so worried. Nicky, one of the co-owners, explained what they could do and how the whole process would work. I never wondered about it because it was so clear what they could/would and could/would not do. I left my hard drive with them and in a short time had an email explaining that they probably could recover my photos. And they did! I was so happy. The price is not cheap but it's reasonable considering what DDR is doing for you, In my case, in was bringing back 20 years of photos. (By the way, I learned to back up everything - redundancy!) I recommend this service without hesitation. They are transparent and customer-focused. If you have this happen, don't try to fix it yourself because that makes it harder for DDR to recover your stuff. Just take it in and explain what happened. They are not judgmental at all. They want to help and they really did help me.

Absolutely LOVED this company up until they went paperless--that's when they fell apart. I have…read morespoken to 4 different people there now and no one can seem to figure out when I paid, what I paid, and what for. Meanwhile, I paid my balance in full 5 months ago! My account remains on hold with a billion "tickets" opened to look into the matter. I don't have the time to babysit these people while they figure out my account for themselves. I even provided them the confirmation of payment email and bank statement. THAT wasn't enough!

Update! Jesus just came to pick up! He was respectful, helpful, just plain awesome! I'm happy!…read more We've had so much trouble dealing with this company for the past month. There's simply no way to talk to someone local; calls go to a call center in another country I think, everyone sounds foreign. We literally have boxes overflowing, as we waited on the 7, I repeat 7, missed scheduled pickups. Still no pick up. Ugh!!!

I had a corrupted SD card from a recent vacation, and all my photos were on there. I sent it to…read moreSalvageData, and within days, I had all my pictures back. Couldn't have asked for a better experience.

So you need computer help huh? But seeing someone about computer help is like going to see a…read moredentist or a mechanic, they can tell you something's wrong or what needs to be done but do you really trust they are looking out for your interest and not theirs?! Are you worried it's gonna take ages to get in to see them?! Are you worried about making the mortgage payment AND paying for the computer repair. So if those are your concerns you should take your trust issues and not walk but RUN to go see Tom. He has been helping me out of sticky computer situations for probably a decade now - I trust him implicitly and he will not only go the extra mile but will straight up tell you when you passed the last mile and it's time to just give up. And mourn the loss - of data or documents or computer - with you. Not enough stars to rate Tom, he is one of the good guys. (And if you need a therapist for those trust issues, let me know, have a good one of those too!)

I've had two experiences with Tom. The first experience was a couple years ago and I had an…read moreexternal hard drive that failed on me. He was able to skillfully and brilliantly secure the data and retrieve my video files for my documentary project. Recently, I dropped a hard drive in an airport and it was damaged beyond repair. I took it to Tom in the slim chance that he could produce magic. Unfortunately, due to my negligence, it was unrepairable. Tom was able to verify that and did't even charge me. He did offer alternative third-party advice. I highly recommend Chandler Data Professionals!

The team at Data Doctors are very efficient and outstanding in service level. Francisco, was able…read moreto resolve our issue with a CPU cooling fan in our laptop as well as an issue with a Wi-Fi driver. Cannot rate them high enough. Best location at 16th St. and Camelback. A sincere thank you.

This review is for John at the 16 St/Camelback location. The frame/bezel of my monitor cracked and…read morebecame misaligned and pulled away from the keyboard section of my laptop. I could see some of the laptops "guts" through the gap. Wires, etc. for most of the computers components are "routed" thru the bezel. Apparently this is not an uncommon problem for laptops. John the technician initially indicated the repair might take a couple of weeks since the part is not a common one for an older model. Long story short, the part flew right over, John jumped right on it, and the laptop was ship shape in just 4 days. I commend John for his technical expertise, communication, and hustle. I've been a customer of Data Doctors for many years and this is just one more positive experience.

Dropped my WD my passport and it started making this clicking sound - wouln't show up on any…read morecomputer. A couple of local places said it was probably a lost cause. Sent it to SDR and they told me the heads were damaged (no idea what that really means). They still managed to recover my entire music library and a bunch of other files i never backed up. So glad it wasn't gone for good.

I would highly recommend data doctors of Scottsdale for any computer repair or troubleshooting…read moreneeds. I worked with Doug from the outside team as he came to my home and ran some day diagnostics, updated some software, and kindly didn't charge me anything As he stated no actual repair was done. I find-this way of doing business to be very refreshing in today's world. Again I would highly recommend Data Doctors of Scottsdale for any computer related repair or troubleshooting.

These guys are fantastic. I paid a very reasonable evaluation fee and they went through my laptop…read morewith a finetooth comb and gave me a very detailed readout of what I needed to bring my laptop up to date. I have been here several times for different issues and they are always on top of everything. If you have any issues, take it the Data Doctors!

Sean is a one man shop who fixes computers in between his main job: being a father to two young…read moresons. Disclaimer: Sean is in the process of moving his storefront from Tempe to Gilbert and is running a pickup/drop off service. I offered to meet him halfway as his location was around 20 minutes away and he was very grateful. I am not one to typically leave reviews, however Sean was so kind, well meaning, respectful, and gave me live updates about how the repair was going. This was the best customer service experience I have ever received in tech. The apple store quoted me at $1300 and sean completely repaired my water damaged 2017 macbook pro and was able to recover all of my data for just $400. My computer was under reasonable use conditions and slightly dirty when I gave it to him. He returned it back in sparkling condition having cleaned thoroughly the interior and exterior. He even cleaned my dusty fans even though they had nothing to do with the repair. Above and beyond service. 5 stars

Sorry for the late review Sean! I am a telecom worker and needed my three computers fixed in…read moremultiple ways in a hurry. Sean was very reasonable and trustworthy. The only problem now is that I am no longer working in Phoenix and really wish I could have him over in L.A I can guarantee that Sean will be the best option for anything you need, so look no further!!!