SUPER HONEST!!! I had a Seagate 8 TB hard drive hub that was running, fall off my table headfirst onto the floor, and landed on the front connectors of my hard drive. It jammed the USB A, remote plug for my wireless mouse, into the front of the hard drive. After I picked it up the drive and tried to plug it into my computer, the drive would not mount. I thought all was lost, so I sent it over to Desert Data Recovery. I got a call the next day from a very nice woman, Kaylynn Ehlers. She explained that they would get to it after the weekend. They got back to me on Monday and explained the situation. They had taken the drive apart, and ran some tests, and said that although they could get the drive to Mount once they removed it from the case, they could not guarantee the integrity of the data. Kaylynn explained they could run a data recovery on the drive and quoted me a very reasonable price, but I opted to take the drive and try to recover the data myself since the drive could mount. I was actually successful and VERY LUCKY all data was recoverable. I really want to thank Kaylynn Ehlers over at Desert Data Recovery for her honesty and for helping me with the situation without a cost. I really trust these guys as they were honest with me and also quoted me a reasonable data recovery price. If I ever am in a situation again, where I need data recovery, I will not hesitate to give these people my business. They charge nothing upfront for an estimate with some analysis. A lot of companies do charge an up-front fee. Additionally, you don't have to send out your drive. You can drop it off locally, either in Mesa, Arizona or in Peoria. Thank you again, Kaylynn and Desert Data Recovery. read more

I dropped my external hard drive - dumb and careless. It wouldn't work so I took it to Desert Data Recovery and they saved me. I had photos on there for the last 20 years and was so worried. Nicky, one of the co-owners, explained what they could do and how the whole process would work. I never wondered about it because it was so clear what they could/would and could/would not do. I left my hard drive with them and in a short time had an email explaining that they probably could recover my photos. And they did! I was so happy. The price is not cheap but it's reasonable considering what DDR is doing for you, In my case, in was bringing back 20 years of photos. (By the way, I learned to back up everything - redundancy!) I recommend this service without hesitation. They are transparent and customer-focused. If you have this happen, don't try to fix it yourself because that makes it harder for DDR to recover your stuff. Just take it in and explain what happened. They are not judgmental at all. They want to help and they really did help me. read more

Had a 1TB Samsung T7 SSD that I accidentally started a reformat on due to loading a Windows Media update process, and deleted all of my files from the drive. Nicky was sweet, professional, and thorough. Fortunately most of the needed data had not been overwritten and was recoverable - thank you Nicky & DDR Team! read more

5 x 2 TB stars! Had a WD 2TB My Passport that stopped working. Was sad that data and 20 years of photos were gone. Reprimanded myself for not having backup plan/protocol. Didn't care about the data, but the photos were a heart breaker. Read reviews, chose this business. All reviews totally valid, ALL PICTURES, ALL data was recovered. Was so psyched, that i dug up on old school hard drive from a box in the garage, brought it in when picking up the first issue and now the data on that hard drive was recovered too!!! I cannot gush enough about this business. BTW, Nicky has THE coolest British accent. read more

The staff are always knowledgeable, friendly, and helpful. They ask specific questions so as to direct their efforts completely. Have used them for several occasions and the work done is critical for data recovery. Always recommend them to all who deal with transition and data losses. read more

We had an executive's Surface Pro 5 die with a soldered SSD chip onto the motherboard. It was unrecoverable by traditional methods. We sent the device to their team and received amazing communication throughout the process. They were able to promptly recover the important data at a fair cost. My company will definitely be using Desert Data Recovery in the future for any data recovery needs. read more

I had a hard drive that went bad and I brought it to this company. It was very bad news, wherein I lost all of my data. It was a devastating situation where they couldn't help repair my hard drive. However, this husband and wife team are honest, helpful, transparent, fair, hard-working and dependable. I wouldn't ever recommend going anywhere else for hard drive repairs. read more

GO HERE FIRST!! Don't waste your time going anywhere else for data recovery. I live in northern AZ and took my failed hard drive to multiple places only to be told they couldn't recover anything. I drove 2 hours to Desert Data and they knew within 24 hours that they COULD recover my photos! They set up a plan and were communicative the entire time. I was absolutely heart broken thinking my photos of the past 10 years were gone but Desert Data retrieved EVERYTHING! I will never go anywhere else and will recommend this place always! read more

I would give 6 stars to this company if I could. They recovered very important data for me from my dead hard drive, which I thought was lost forever. These people are knowledgeable, friendly, offer reasonable prices and a quick service and most importantly they are very honest. If your hard drive has stopped working don't panic because these guys will fix it for you. I highly recommend. Special thanks to Nicky for a great customer service. read more

The service at Desert Data Recovery was beyond "Great" - it was fantastic. I had thought that all of my years of data had been lost when I updated my OS. Fortunately, I spoke to Nikki and took my laptop to them. In just a day, they had analyzed the problem, recovered the data and made a backup for me. They even were there Christmas Eve to be sure that I had my laptop back. I cannot praise their services enough and would recommend them to anyone in need of data recovery. By the way, their price was Very, Very reasonable. Highly recommended. read more

It seems in todays world finding exceptional customer service can be a bit tough, not with Desert Data Recovery. I took a 10 year old WD drive in to see if my data could be recovered. I kept telling myself, you better get back on a backup program, and of course I put it off. Well the ultimate thing happened. yes, I lost my main drive. I replaced that drive and the OS, plugged in the other 3 internal drives and yes, one did not fire up. All the drives were of the same age. Of course the one that did no fire up was the critical one with the most data. Ole Murphy reared his ugly head. Well the story has a pretty happy ending thanks to the great people at Desert Data Recovery. Two days and all my data was back in my possession. Yelp needs to add a few more stars. Thanks Nicky and gang. Gary. read more

Desert Data Recovery diagnosed a file system corruption on my hard drive and retrieved the files I needed within 2 days. Nicky was very friendly and professional and kept me informed of the whole process by text and email. They did a free diagnostic, informed me of the problem and the price to recover the files, and told me if I decided to go forward and they couldn't recover the files there would be no charge. Thank you Desert Data Recovery for saving me many hours of file reconstruction time! You are truly masters of data recovery! read more

The Microsoft update crashed my HP this morning. Ugh. Desert Data answered my call right away, was already aware of the Bitlocker problem, gave me candid guidance, and helped me best resolve my issue. The team was so friendly and responsive - I will trust them with any future issues and refer them to friends and colleagues. Microsoft=0 stars; Desert Data Recovery=5 stars!!! read more

Being a former Quality Assurance Manager I found my experience with them absolutely the best they are reliable, competent and informing. I will by all means be working with them in the future. Nicki is a great customer service representative too boot. JUST THE BEST!!!!!!!! read more

These people completely ROCKED in getting my data back. An old Hdd I had was experiencing issues and one of the people opened it to take a look (which you NEVER want to do). So after looked around other recovery centers that seemed more like scams I stumbled upon Desert Data recovery. They were able to work with me and managed to COMPLETELY recovery all of my files and data I had from my old hard drive. In one fell swoop, they managed to recover 10+ years of data I would have been devastated if I had lost! If you need your data or files recovered: CALL THEM!! read more

I lost all my childrens first pictures on a damaged external. I have 6 kids and when my oldest daughter dropped my external off my desk twice, I died. It held thousands of their very first images and births. It held my childhood images, I had scanned in to keep safe. All our family holidays, birthdays, dance recitals and family memebres we have since lost. This external was from 2001. Back then they didn't offer many hard drive repair options. I did all the emergency software options available. Nothing worked. Over the years I took it to specialist and no one could help me. A few years ago I was told I needed to try a clean room. I was quoted $1000 to start. I saved up and finally started researching options again. I was quoted $1300 to send to the FBI clean room from someone in Phoenix- they didn't even look at it. Then I read about Desert Data Recovery. I read all their reviews and I just felt I needed to try them. Nicky spoke with me and told me she would do whatever she could and would keep me in the loop as she went. Within a day I recieved a message she was hopeful and did find some. files. A day later she messaged me and sent me the file names of the files she could recover. She needed me to go over them and approve what she found. I was literally trembling in fear and wouldn't allow myself to hope for but only a few files. It took me hours to get the courage to even start the download. When I downloaded the file names I instantly wept. There were thousands... baby daughters birth 2004, kids with uncle Jay-J (My little brother who died 6 years ago), Christmas's , Easters, birthdays, concerts, dance recitals, reunions, everything!! I don't know how Nicky did it... but I do know she is a gift from God. She saved everything to a new external and the cost was only a fraction of the quotes from other companies. Nicky and Desert Data Recovery saved me hundreds and gave me my babies back. I will never be able to give them what they gave me. But Nicky and Desert Data Recovery of Phoenix Az will forever hold hero status in my heart and soul. Thank you Nicky, The Hazel Family read more

Nicky Homer did a fantastic job of recovering irreplaceable data and photos. My daughter-in-law came back from Ukraine a couple of years ago with a flash drive with about 32gb of family photos and important documents. It was impossible to even read or open the drive. She gave me the drive and I tried a few things recommended on the internet, but no luck. So she decided to try again on her next trip home. However, her trip there has been cancelled because of the war. Homes, hospitals, government offices and universities have been destroyed. Our only hope was to have the drive recovered. She especially wanted photos of her late mother. She had none to show her children or to put on the wall as a loving memory. Nicky worked long and hard to pull the data out for us. She couldn't retrieve it all unfortunately, but it was enough to bring a smile to my daughter-in law's face . Memories of happy and loving times from back home. My wife is also from Ukraine so the brutal destruction of a beautiful and peaceful country is on our family's minds every day. Thank you Nicky for saving our memories. Dave read more

I took a damaged hard drive in for a friend of mine. He wound up having everything backed up to the cloud, which he was not even aware of, so he ultimately didn't need the recovery services. However, Desert Data Recovery was amazing. They didn't make a nickel on us, but they gave honest advice, were willing to help, were clearly communicative, and educated us. Both Tim and Nicky were top notch in terms of customer service. There is no question we will go there in the future, when needed. Good business is generated when a company finds a way to say yes and is kind in their manner. Both Nicky and Tim understand this and it is no wonder their business is successful. It was refreshing to interface with a company that gets this. read more

Brought in my SD card that I didn't realize I had pics I did not back up correctly. I formatted, and formatted, and stuffed new pictures on it. I was not able to recovery images BUT the lady was super helpful, listened, told me straight up that I might have a problem here. I really appreciate that they tried to help me. Definitely learned a lesson to back up right away, like immediately!!! Hopefully I don't need to come back lol but this is where I would come back to. Highly recommend! read more

I've been meaning to do a review on Desert Data Recovery for a while but I guess since I'm usually busy with computer stuff when I use their services, I never got around to it! Needless to say, they are great and if they are able to recover something, they will. Highly recommend you go to them for any hard drive recovery that you may need. read more

I cannot say enough good things about this business. Nicky was wonderful! It is so obvious that it's not only about the money with this company they truly want to help you. This was the most positive experience I've had in a long time with the company, and I just hope they keep their humanity and the care that they showed me as a customer. read more

Great people. Easy to work with. Understanding. Accommodating. In addition to deleting my DOWNLOADS, I accidentally deleted my RECENTS. Immediately after, I deleted my TRASH. I did NOT realize this mistake until the next day. And, boy, was I upset. These "recents" included my chronological resume and business plans as well as logos. Since I was in the middle of a job search and trying to set up an internet business, the timing could not have been worse. So, I called "Mac I Am," which had worked on my MacBook in the past. The owner explained to me that they don't do data recovery, so he recommended DDR. I am so glad he did. DDR was able to retrieve my lost (ie, deleted) files and save them to a thumb drive. THANK GOD!!!!!!!!!!! read more

After Thanksgiving, through a combination of rash haste and sheer idiocy on my part, I had torn off and thrown away the circuit board of a hard drive that wasn't working and had very precious memories. I wrongly assumed that any tech specialist could get the data out without the circuit board, but when I first visited DDR, Nicky and Tim told me that this particular hard drive from Seagate needed the board in order to obtain the data, specifically only one chip on that board. Distraught with despair that my rather exceptional brain fart might have destroyed the only copy of those pictures I had, I rushed back home to the unfathomable luck of finding that the bag I'd thrown away the circuit board in was still in the dumpster. Still, I wasn't certain the chip was undamaged. Yet after I'd taken back all the components of the circuit board, the next day Nicky emailed me to let me know that they had connected the chip to a new board and it was working fine. The only problem now was the drive itself. I was already told beforehand that if they couldn't fix the drive or find the files that I was looking for there wouldn't be any charge. This made me feel that they care much more about their craft rather than making a quick buck. They were able to diagnose the drive had a logical problem rather than a mechanical one, and once they obtained the data from the drive they emailed me that it's ready and Nicky even found one of the files I had told her about and sent me a picture to confirm that what I was specifically looking for was on that drive. I was able to breathe easy again. From beginning to end the whole process took only two days, surprising for the busy holiday season. They put all the information from the drive on a brand new external hard drive and charged me a very reasonable price I was pleased with. Throughout the process, I was impressed with the combination of professionalism and kindness that Nicky and Tim showed, as well as how efficiently everything got done. This was a high-quality result that surpassed my expectations. I'd even go so far to say that if I moved out of state, I'd FedEx them a hard drive that wasn't working because I trust them with the data and getting the job done as best as possible. The 180-degree turnaround from heartbreak at having perhaps destroyed those pictures to pure elation of having them recovered is one of the most positive experiences I've gone through. Thank you to Nicky and Tim for all their help throughout this process. read more

Desert Data Recovery - Data Recovery Near Me - Peoria, Arizona

Had a failed hard drive and after a week of searching and talking to different data recovery places, I decided to go with these guys. For 3 reasons: 1) Their customer service and communication right off the bat was excellent. They were quick on communication and so easy to deal with. 2) They charged nothing for assessing the problem, giving a diagnosis and giving a price for possible repairs. Many other places would've charged me just to take a close look at the problem. And 3) They do all their recovery work in-house. Almost all of the other places I talked to required you to send the hard drive off to a facility or third-party clean room recovery center. I'd still encourage anyone to do their research, but I was glad I went with these guys. read more

Very responsive, recovered all my data and put on a usb drive. Nicky was great, I recommend these guys.

The absolute epitome of professional and friendly. I cannot stress enough how ecstatic I am with the services performed by this amazing group. I had a new client lose two drives in a RAID5 array on the same day. No BACKUPS...prior IT company DID NOTHING. DDR opened their doors on the 4th of July to let me drop off the server so work could begin immediately on 7/5...ARE YOU KIDDING ME?!?...WHO DOES THIS!?!...THAT'S RIGHT, DDR!!!!!!!!!! I picked up the hard drive with recovered data today...took a few things out to my truck, and who follows behind with the failed server on a hand truck so I could load it directly in my truck? That's right..THE MAN HIMSELF...TIM! Thank you guys for being a rare breath of fresh are in an industry wrought with not good people. YOU ARE MY THOR! read more

Friendly, efficient, and reasonably priced! I cannot say enough good things about this company. My husband needed to get some work off of a broken flash drive and they recovered everything in only a few days! read more

I needed to recover some data from a flash drive on a video camera which had been reformatted and filmed over. I drove it up to Phoenix from Tucson and they were able to recover quite a bit of the program. The professional attitude was refreshing and their prompt attention to my issue was greatly appreciated. Nikki was wonderful to work with and everything was handled on-site. Every other company I researched was sending the hard drive somewhere else to process. They are so reasonably priced there is absolutely no reason to not contact them with any data recovery project. I would absolutely use them again (although I hope I never have the need again) and would refer them to any one who asked. read more

Tim and Nicky Homer are, in my estimation, wizards. They are, two rare pearls in a sea of computer servicers that is filled with toxic time wasters, predatory technicians, and a nothing resembling biological life save the most basic single-celled organisms. My drive failed to read and my backup hadn't been syncing for months, something I only noticed after failing to retrieve my documents. I nearly vomited. After spending that Saturday evening in tears, cold sweats and contemplating the quickest way to exit this mortal coil, I called Best Buy. Their Geek Squad said it would be, if possible at all, expensive (thousands), not local (sent to Tennessee) and lengthy (two weeks minimum). None of this would work for me. I then searched for local providers and on the first page hit the lovely business that is Desert Data Recovery. I called at about 1030 on a Sat night expecting a response maybe on Sunday, but likely on Monday. Within 30 minutes, Nicky had texted me back and I went to bed knowing that they work Sundays and would be at their office. They only asked that I confirm the time. At 10 AM on Sunday, I met these two lovely people. They took time with me to explain the likely problems, the basics of drive functioning and presented me with a general sense that these people know exactly what they are doing. I left my drive with them around 1030, breathed easy on the drive home because of how lovely and confident and expert these people are and, within two hours, Nicky had emailed me with a detailed diagnosis, in-depth course of action and price - which came with a "no data no fee" guaranteed. If they could find and retrieve the data, $395. If not, nothing. I think this is something you simply will not find at the big box stores. She told me they'd email me the next day with either a finished product or an update if they needed more time. My Sunday was turned from blackness and muck into light and life and my vital work was on its way back to me. I breathed easier than I had in the last 18 hours. The next day, Monday, I called to check in on the process and things still looked good, but being honest brokers, Nicky said they could see that there would be some bad sectors and they would be irretrievable. I really didn't worry as much as I could have as these people seem so incredibly capable. I left myself in their hands. As of this writing, it is 344 in the afternoon on the next day, Tuesday, and I just received about an hour ago an email from Nicky with all the available files and a short list of bad ones. I opened the secure link she sent me and I was nearly in tears that it seems more than 99.999 percent of my files have now returned. They are a mix of essential business and deeply important personal files along with a novel draft. DDR has just performed the perfect impression of a deity. They are now loading my data onto a backup drive, and will also hold onto the data in a dedicated Dropbox folder in case on the way home I crash and the only thing damaged is the updated drive. Tim and Nicky think of everything. There is a reason DDR has laudatory reviews. They are a local business owned by personable experts that provides exceptionally detailed, rapid service -- this treble perfection can never be equalled by corporate behemoths. AND they guarantee their work to a degree that a big company would never do - with a 'no data no fee' offer. I'm happily stunned and will never, really, NEVER, go to anyone else for data tech service no matter whether I stay in Phoenix or move to the island of Guernsey. I'd more happily entrust Nicky and Tim with my problem drives by sending them through the mail than I ever would anyone else. You've got a customer for life here. read more

Amazing service and very reasonable pricing. It also helps that Nicky has a very calming voice and demeaner. It really made a big difference in a stressful situation. They do a free evaluation don't charge you a dime if they can't recover any data. In the end, they were able to recover 100% of the data off of my 6TB NAS. I will never call another company if I have need of this service again in the future. I'm going straight to Desert Data Recovery. read more

Called Desert Data after reviewing them on the yelp community. I had a failing hard drive and needed to have someone look at it. There are plenty of options out there but when you have personal data that you don't want to lose, you better make the right choice. After speaking with Tim I drove to their location and dropped off my drive. Within 24 hours they got back to me and offered options, never pushy and although this is a costly endeavor they don't force you to pay a fee for the initial consult. I decided my hard drive was going to be too pricey to replace and they handed it back to me and even advised to store it somewhere in case I change my mind. Definitely coming back although I hope to never have to because losing your data is not fun. read more

I appreciate the response which shows the owners truly do care. But I still feel that lying about being the only data recovery company in Phoenix is just not right. I found several read more

I took an SD card to this place about 2 weeks ago to recover pictures that I mistakenly erased. They could only find corrupted files and said they could not recover the photos.. A friend of mine took the SD card and was able to recover most of the pictures.. I don't understand what these people do .. They obviously don't know what they are doing.. Don't waste your time with them.. Go somewhere else.. read more

I had an external hard drive stop working, and I checked in here after stopping at Best Buy. They were able to get all the data off the drive in short order and transfer it onto a new one I purchased expressly for this purpose. They were extremely kind, friendly, easy to work with, and took the time to explain everything to me. They're a small operation, but they know their stuff. The service was very personal, even going so far as to tell me about what products I might consider for the new drive I needed to purchase even though they didn't benefit from that sale. The work was done cheaper and faster than going through a chain store, because they do everything right there - they don't have to send it away. Without any reservation, I very strongly recommend them! This is my first ever Yelp review, but it was such good service I wanted to let others know! read more

Desert Data Recovery is top-notch. Tim and Nicky are my heroes! I gave them a very troublesome Western Digital Passport but they went the extra-mile and refused to give up on the drive. Despite failed read heads and a problem with the circuit board, they saved my data. Their customer service is fantastic. They are very friendly and kind. Nicky kept me well informed along the way and that helped to ease my concerns. I am so thankful for their determination, their expertise and their high level of customer service. read more

What I wanted for Christmas were the data lost in my dead computer and that is what these nice people did for me. Fast and making things easy for me. Thank you very much! read more

If these folks would branch out in to plumbing and auto-repair it would only be a matter of time before they'd own both markets. Truly appreciated the quick turn-around that helped hide glaring incompetence (10 year old raid array not properly backed up), and continued service and responsiveness after we'd already said "thanks very much" and paid the bill. read more

They're very nice people. They are excellent at what they do, and they will absolutely help you get your data back. Thank you for taking care of my hard drive. read more

Nikki is awesome. She communicated with me during the whole process and was so quick to return my texts. She was friendly and thorough. I can't recommend this company enough. Thank you again, Nikki! :) read more

Desert Data Recovery saved all my photos and videos from my corrupted micro sd card from my go pro! I had taken over three hundred videos on my two month trip through southeast Asia and was devastated when I thought I lost them all. These people are AMAZING!!! So so kind and incredibly skilled. I thought i would never see some of these videos and pictures again and now I have them ALL back! I can't thank these people enough. GO TO THEM YOU WONT REGRET IT! read more