Everyone was friendly and helpful. There was no wait and everything went smoothly. The location was…read moreeasy to find and parking was easily available and close.

HMR , Can't speak to Highly about this please.folks reading…read morethis please try not to use this place ,so bad services in person and on the phone .all i can say they Management need some serious help.my Insurance called in with a approval code july 30th and today is Aug 5th they still have not called to to set up a MRI ,i been calling they office all day please my insurance carrier as well no answer i guess they are all sleeping at the front desk or in the back office ,i was at the Cypress location in person last month and the thing i see with my own eyes i was shocked very poor services .most of the front desk worker are in the back of the office chatting .caring they own personal meeting .so sad i hope you upper management that sitting in the corporate office please look into all your store .rule #1 have some please answer the phone.because you have patient waiting .to set up appointment.if you guys don't want to do Business please shut all your location please .or do a house clean you have folks out there who really wants to work .but you have these lazy staff holding the seat and just collecting a paycheck they are stealing form you .change the crew from your cypress office for sure

Love the new place! They have upgraded their MRI unit…read more Staff is friendly and a very warm and kind manager. Would recommend my friends and family there.

We came to get sonogram of a gallbladder. The receptionist was friendly and informative. We waited…read moreabout 10 minutes til they called us to the back. During the sonogram our nurse kept a conversation and made sure the patient was comfortable.

Beware! I came in and had my exam and was told I owed a co pay. I had chemotherapy and radiation…read moreand had not only met my deductible I had paid my total maximum per year. I told her that and she was rude and said well if they don't pay you owe it. Then I get a bill for almost $400! I called and she said the referral was expired and it's your responsibility. I don't work there or know that. Had I known I would've got it prior. I understand it's my responsibility but I don't work in that field I didn't know I had to check if they did their job. They so kindly said ok if you pay 100 that's fine. They are careless and didn't take any accountability but blamed me .. she said that's your insurance ... never going back

My entire process of scheduling, registering, checking in, meeting the staff and physician, and…read morechecking out was phenomenal! They answer the phones right away and are knowledgeable and very professional. The front desk was very kind and efficient. The clinical staff was very kind and knowledgeable. Dr. Pham took his time, did a thorough examination, and educated me on things about my skin that I didn't know before and I've had this all my life. Check out was also friendly and easy. I am very pleased with this office and highly recommend anyone to go there for care.

Incredibly informative, professional, and amazing customer service. My services with them has given…read moremyself and my husband peace of mind.

I went to advanced body scan of Bel-Air a couple weeks ago for the heart scan deal they offered…read moreover Valentine's Day. After sitting through a 50 minute presentation similar to a presentation, you would see at a timeshare vacation place. I got the five minute heart scan. You never actually talk to a medical expert to unpack and discuss your results and help, you understand what they really mean. When the sales person followed up on my results, she offered threats with no explanation. In theory, the heart scan is a good idea, but without any consultation on the follow up, it doesn't really give you any direction going forward. Furthermore, it doesn't provide any specific details such as is the calcium inside or outside the artery. I'd say it's good for a quick view, but doesn't give you all the answers. I don't see the value in pay the full price of around $2000. Wait for the Valentine's Day deal for 100 for a couple.

Incompetent front staff. Alliance MRI Katy cancelled my appointment twice without notification…read more(April 2026 and May 2026). I arrived on the day of the appointment (twice) and was told they couldn't execute the scan that day. And "oops, sorry we forgot to notify you". If you need to use this facility, call 30 minutes before your appointment to verify it's still happening. A confirmation text means nothing. Ultimately I went to a different provider - they did great.

My appointment was scheduled for 1pm, and I was told I NEEDED to arrive 30 minutes early. I showed…read moreup at 12:30pm as instructed. They said they already had my information on file and I only had a few questions to answer, which took less than five minutes. I asked if I could be taken back early since I was required to arrive early, but was told no. Around 12:50pm, I was informed they were running behind and I wouldn't be taken back until 1:20-1:25pm. I was told I could either wait or leave and they would call me when it was my turn. I chose to leave and received a call at 1:20pm saying they were ready for me. However, I still wasn't taken back until 2:00pm. Overall, the experience was extremely frustrating and disappointing.

Took time to explain the process and my options. Preform the…read morebiopsy and provided results in less time than expected

**10/23/25**** For clarification: the child reported as…read morebeing abused was not a patient of this practice. The child is the sibling of the patient and accompanied us to all appointments. I'm including this detail because the owner has since emailed me demanding that I clarify it. According to the owner, no video was provided to CPS. However, the CPS officer shared information that contradicts this. This is my experience, and I have every right to share it. Because my child was not a patient, the provider had no access to the medical history or diagnosis. Their decision to report was influenced not only by a parking lot video, but also by prior judgments about the child's emotional behavior during visits over several months despite lacking any clinical context. The child's behavior is part of our daily reality, not unique to this office. A simple conversation could have clarified everything. As a parent already managing complex circumstances, I expect compassion and communication before escalation. If I receive further demands to alter or remove my review, I will post the CPS dismissal letter related to this incident.

A really great place with several locations. My interaction with the front facing staff is…read morepositive. I've been to the Sugar Land and the Katy / Richmond office. And experiences are similar carrying staff, upbeat, and time conscious. Doctor Hiscox, has a wonderful bedside manner and it's determined to make each patient properly diagnosed, comfortable and cared for. I really appreciate that attention to detail not just form but function. Making an appointment here is easy using their online booking system. I highly recommend Dr. Hiscox for quality of care, patient plan of action, and skill.

Been to their location in Sugarland, but I am closer to the new location in Richmond. New building,…read moreall is very clean. Front desk is quick and nice. Online scheduling which is a plus. Came with 3 medical questions, but the MD only wanted to discuss 1 issue at a time . Fine, needed to come back for follow up anyway. 2nd appointment, mentioned again about 2 other questions, but again MD only answered 1 and pushed back on the other question. Sent home with a bunch of lab draws. Spent $200 after insurance, and no one.. no one called to follow up in regards to lab results. Why sent patient for labs with no intentions to follow up? Not even nurse call. Spent over $300 with no answer. Cancelled follow up appt. Went to PCP 1x, all issues are gone.

Lady who answered the phone was as rude as can be. I asked a simple question and was met with a…read moresnarky short response. Find a nicer front desk assistant.

Just an absolutely fantastic experience. The entire staff was so quick and polite. Dr Nguyen was…read moreone of the best physicians I've seen in awhile, patient, listened, asked questions, took the time to go over a plan, overall just fantastic. The team even helped with a pharmacy issue. Above and beyond