If you're looking for incompetence, this is the place! I had my first appointment on February 27th…read morefor a CT scan with contrast. No one ever gave me any instructions s that I couldn't eat or drink for 4 hours prior to the procedure. I had eaten, so we had to reschedule. This morning I went in for my rescheduled appointment. Two different technicians attempted an IV for my contrast and neither of them could find a vein, so they sent me home again. They told me that I was possibly dehydrated and I should have been drinking water. Are you kidding me? Oh, and they charged my credit card for a procedure they could not do! I would never use this company again!!

I went in yesterday for an MRI of my back. I was greeted nicely, given paperwork and was taken back…read morefor my appt about 15 min after my appointment time. The tech was friendly, explained things thoroughly, gave me earplugs and the scan lasted about 15 min. The facility was clean and convenient to get to. I recommend!

I was referred to Alliance through my orthopedic surgeon for an MRI of my hip…read more I do not live close to Alliance, and they were the only company willing to do a 2 month payment plan! How nice! After driving 40 minutes I was in some pain, I took some meds and thought I could make it through the 30 minute MRI. I did not . First, the office staff was so helpful and accommodating , they agreed to make payment arrangement because my co pay was so high , I could not afford to pay the entire amount up front . They were really accommodating . Awesome staff!!! And the technician who did the MRI was very kind, helpful, and understanding after 10 minutes I couldn't take the pain and had to reschedule . The morning of my rescheduled appointment I realized that the drive would be too much ,again , and I just needed to find a place closer to where I lived . Now I will have to save the money to pay the outrageous co pay I have . Nancy and her supervisor were so nice they refunded my money ( the portion I had already paid)and wished me well . I at least wanted to make a review and state the positive experience and interactions I had with the staff of Alliance ! Thank you for everything !

Incompetent front staff. Alliance MRI Katy cancelled my appointment twice without notification…read more(April 2026 and May 2026). I arrived on the day of the appointment (twice) and was told they couldn't execute the scan that day. And "oops, sorry we forgot to notify you". If you need to use this facility, call 30 minutes before your appointment to verify it's still happening. A confirmation text means nothing. Ultimately I went to a different provider - they did great.

For not being busy, the wait time was unacceptable. Do they not have enough staff or not enough…read moremachines or maybe they are double booking people? The staff could be friendlier and sensitive to people's time. One lady got up and told the front desk she had to get back to work. Now I'm trying to call and see if my report is available and they keep sending me to voice mail. I will not go back here. I highly recommend Houston MRI on Pin Oak in Katy.

Just want to take a moment to thank the staff at Kingsland Imaging again for taking care of my…read moredaughter yesterday. As a mom, I was anxious when I had to do one, but as a teenager, she was so scared. The ladies at the front desk were so kind and caring, never rushed us or made her feel silly for being scared. Liz came to get her and again, another smiling face that assured her she would be right there through the whole process. In the end, she came out smiling and said "that wasn't so bad"! What a relief! I will refer others and share my experience for sure. Give those girls a raise!! A+ in this mom's eyes!

I've gone here 3-4 times and always a pleasant experience. The staff was friendly and the wait was…read moreshort. I've always been very happy with their service and billing. I keep coming back.

The staff is always very pleasant and helpful and wait time is minimal. Nice seating area and cleanread more

I would not recommend going here. I terrible bedside…read moremanner from the tech. Just because you were going to get an ultrasound does not mean that you're always going to see a baby, but you could be there for many other reasons. My tech who made it very known she had 10 years of service should have more understanding that women come loss and not always happy stories. Upon that the tech had her settings wrong, which gave wrong information and cost me more money for future testings only to discover that what she said was there was not even there. I also received no call from from management with an apology even after my healthcare provider called and shared my experience. i hope this review causes them to take a better look at their staff and create a better environment for every

Great service and super friendly staff. Wasn't able to get clear images of my baby so they let me…read morecome back the next week free of charge!

I've been to this location twice for MRIs. However I've also been to the Woodlands location…read more Personally, I had a better experience at this location. My images were taken by Karen twice and her bedside manners exceeds my expectations. The only thing I didn't like is they bill this outpatient facility as a hospital which increases my copay.

When my doctor suggested I switch to Hermann for my MRIs, I was very happy since there is one near…read moremy home. Then I got there at the time I was told to arrive and waited for another 90 minutes to actually get my MRI. While I don't care for Methodist hospital system, I can see why I need to arrive 30 min early. At Methodist there is some patient care as the technician stays with you, checks on you, gives you a heated blanket for the MRI, etc Here you will just be sitting alone in a cold room for an hour and then plopped on an MRI with a syringe quickly shoved in your arm. There was only one tech working that day as well. I felt more like I just went through a fast food drive thru after going here which nobody wants to feel like in this situation. And apparently my appointment was either pushed back by an hour without me being notified, or their scheduling group mixed up and my "appointment" time was really the arrival time. In all this place is sloppy. Go to Methodist or go to a Memorial Hermann in the loop if you want to feel like a patient and not a quarter pounder with cheese.

Took my mom for her mammogram and dexa exam. Staff was efficient and took her on time. I very much…read moreappreciate great operational work flow and timeliness. Mom was in and out ready for results to see how we can better support her and her health.

Customer care is so horrible. They confirmed my appointment, told me the amount, I had to drive…read more1:30 to get to this location. When I got there they told me the order and scheduling was wrong and they realized in the morning. But they were not smart or considerate enough to call about that detail. The front desk lady was nice, however the person next to her was totally rude, and did not care or bother to find a solution. Horrible place. Go to another location if you can.

The work they do here is great affordable clean fast and the front desk is quick to help you with…read moreany problem

Very nice place and clean. Receptionist was professional and friendly. They have a tv and a coffee…read morebar. Plenty of parking.

This is by far the best place my grandmother and I have come to get testing done. They are prompt…read moreand diligent. Everyone was welcoming and got us in swiftly for our appointment time, which is so much appreciated since she had other appointments right after. They are great and we will continue to return her for any additional imaging needs in the future!!

They refused to schedule a test for my wife because she has a disability. They wanted to require…read moreher to stand for 30 minutes. She uses a wheelchair.

It has been 2 months. I still have a bump under my eye and obvious swelling. It hurts and my vision…read morewas compromised. This is the only place I can go. I took a picture, but decided not to add, but it's very clear in the picture. It's disheartening the way the nurse practitioner treated the entire situation

this place seems to have gone downhill I've been here almost…read morean hour and not been seen yet I waited about 45 minutes before they told me they couldn't verify my insurance now sat in a room waiting for another ten minutes despite seeing people standing around I will be looking for a new urgent care facility