If you're looking for incompetence, this is the place! I had my first appointment on February 27th…read morefor a CT scan with contrast. No one ever gave me any instructions s that I couldn't eat or drink for 4 hours prior to the procedure. I had eaten, so we had to reschedule. This morning I went in for my rescheduled appointment. Two different technicians attempted an IV for my contrast and neither of them could find a vein, so they sent me home again. They told me that I was possibly dehydrated and I should have been drinking water. Are you kidding me? Oh, and they charged my credit card for a procedure they could not do! I would never use this company again!!

I went in yesterday for an MRI of my back. I was greeted nicely, given paperwork and was taken back…read morefor my appt about 15 min after my appointment time. The tech was friendly, explained things thoroughly, gave me earplugs and the scan lasted about 15 min. The facility was clean and convenient to get to. I recommend!

I was referred to Alliance through my orthopedic surgeon for an MRI of my hip…read more I do not live close to Alliance, and they were the only company willing to do a 2 month payment plan! How nice! After driving 40 minutes I was in some pain, I took some meds and thought I could make it through the 30 minute MRI. I did not . First, the office staff was so helpful and accommodating , they agreed to make payment arrangement because my co pay was so high , I could not afford to pay the entire amount up front . They were really accommodating . Awesome staff!!! And the technician who did the MRI was very kind, helpful, and understanding after 10 minutes I couldn't take the pain and had to reschedule . The morning of my rescheduled appointment I realized that the drive would be too much ,again , and I just needed to find a place closer to where I lived . Now I will have to save the money to pay the outrageous co pay I have . Nancy and her supervisor were so nice they refunded my money ( the portion I had already paid)and wished me well . I at least wanted to make a review and state the positive experience and interactions I had with the staff of Alliance ! Thank you for everything !

Incompetent front staff. Alliance MRI Katy cancelled my appointment twice without notification…read more(April 2026 and May 2026). I arrived on the day of the appointment (twice) and was told they couldn't execute the scan that day. And "oops, sorry we forgot to notify you". If you need to use this facility, call 30 minutes before your appointment to verify it's still happening. A confirmation text means nothing. Ultimately I went to a different provider - they did great.

If urgent care was a Netflix series, this location would get a 5 star rating…read more Cora at the front desk is basically the gatekeeper of calm--sweet, efficient, and didn't make me feel like I was signing up for a gym membership just to be seen. Maria the medical assistant deserves her own spin-off. Quick, friendly, and somehow managed to take vitals without making me feel like I was on trial. NP Sultana? Absolute star of the episode. Listened, explained, and actually cared--without the "Dr. Google" attitude. They tag-teamed like the Avengers of urgent care, and honestly, I left feeling healthier and entertained. If I have to get sick again (not planning on it, universe ), I'm definitely coming back here.

They took me in when they were closing up, literally 30 minutes from closing. The front desk lady…read moreMoor was super accommodating and helped me with the paperwork. Even though close to closing the MA Jose was joking with us and handled the intake super fast and smoothly and then the provider Nebril came in and told me not to stress that there's plenty of time and gave me the best medical care. I'll be back and this was the best experience. Thank you apex team.

The work they do here is great affordable clean fast and the front desk is quick to help you with…read moreany problem

Very nice place and clean. Receptionist was professional and friendly. They have a tv and a coffee…read morebar. Plenty of parking.

I've gone here 3-4 times and always a pleasant experience. The staff was friendly and the wait was…read moreshort. I've always been very happy with their service and billing. I keep coming back.

The staff is always very pleasant and helpful and wait time is minimal. Nice seating area and cleanread more

For not being busy, the wait time was unacceptable. Do they not have enough staff or not enough…read moremachines or maybe they are double booking people? The staff could be friendlier and sensitive to people's time. One lady got up and told the front desk she had to get back to work. Now I'm trying to call and see if my report is available and they keep sending me to voice mail. I will not go back here. I highly recommend Houston MRI on Pin Oak in Katy.

Just want to take a moment to thank the staff at Kingsland Imaging again for taking care of my…read moredaughter yesterday. As a mom, I was anxious when I had to do one, but as a teenager, she was so scared. The ladies at the front desk were so kind and caring, never rushed us or made her feel silly for being scared. Liz came to get her and again, another smiling face that assured her she would be right there through the whole process. In the end, she came out smiling and said "that wasn't so bad"! What a relief! I will refer others and share my experience for sure. Give those girls a raise!! A+ in this mom's eyes!

Took my mom for her mammogram and dexa exam. Staff was efficient and took her on time. I very much…read moreappreciate great operational work flow and timeliness. Mom was in and out ready for results to see how we can better support her and her health.

Customer care is so horrible. They confirmed my appointment, told me the amount, I had to drive…read more1:30 to get to this location. When I got there they told me the order and scheduling was wrong and they realized in the morning. But they were not smart or considerate enough to call about that detail. The front desk lady was nice, however the person next to her was totally rude, and did not care or bother to find a solution. Horrible place. Go to another location if you can.

The staff were super knowledgeable and nice, the cost was a fraction of what I would have paid with…read moremy high deductible insurance plan, but the most impressive was how much quicker they could get us in. Would highly recommend Star Imaging and won't go anywhere else from now on.

I rarely write healthcare service reviews, but when it comes to a procedure that impacts peace of…read moremind, the quality of care, bedside manner, affordability, and efficiency, then, it's just as important to call these metrics out as-is the results of the procedure performed by the facility and provider. That said, my experience at Star Imaging was exceptional, especially compared to another large imaging company that took three months to deliver results and even lost my images at one point. Speed I called on a Friday, had my appointment on Monday, and my doctor received the images by Tuesday--remarkably fast. Location Conveniently located off I-10, surrounded by numerous dining options--a plus if you're fasting before the procedure. Front Desk & Intake The office was stocked with refreshments and well-organized, with minimal wait times due to efficient scheduling. The front desk staff, Vincy, was friendly, professional, and had my insurance details sorted before my visit. Unlike other clinics that leave patients to figure out coverage, they proactively verified it in advance. Before I arrived, the technician, Jerin, even called to check for allergies to contrast dye, demonstrating their thoroughness and concern for patient safety. Their pricing was also significantly more affordable than other imaging centers. Prep & Briefing Jerin, the technician and owner, welcomed me warmly, explained the procedure clearly, and reassured me throughout. He arranged for Aaron, a skilled paramedic, to handle my IV--painlessly on the first attempt, unlike past experiences where multiple attempts were needed by other nurses for my family members. Procedure: CT Scan with Contrast This was a procedure I requested from my PCP to run a diagnostics and see if everything looks good on the inside (btw gut health is everything). Preventative care at my request (on-demand) is what I'd like to think of it as and this was my first time so I was a little nervous. The staff made the whole process seamless, effortless and put my concerns to rest with reassurance and covering the process from E2E. The contrast injection was painless, and while it created a warm sensation, it wasn't uncomfortable. The machine guided me through the breathing exercises, and Jerin captured over 200 images in just five minutes--much quicker than expected. Post-Scan Observation Since I was the only patient at the time, I had a relaxed conversation with Jerin and Aaron while waiting to ensure no allergic reaction to the contrast. Post-Procedure & Discharge Jerin explained when my doctor would receive the images and recommended drinking plenty of water (I'd say 5-8 bottles of water is good but that's how much I drink daily anyways) to flush out the iodine. If you have muscle spasms after the procedure it is caused due to iodine and not enough water (my thoughts at least) so do not become worried. At discharge, Vincy and Jerin made sure I was comfortable, offered water, and even suggested nearby restaurants since I had been fasting. I hope to never come back but if I had to then my choice would be Star Imaging. My experience with them was far superior to another imaging center in Sugar Land. Their efficiency, attentiveness, and quality of care set a high standard, and I hope other providers take note. This is the kind of service all healthcare facilities should strive for and I say this as a former healthcare compliance auditor of provider facilities and a current healthcare product director.