Incompetent front staff. Alliance MRI Katy cancelled my appointment twice without notification…read more(April 2026 and May 2026). I arrived on the day of the appointment (twice) and was told they couldn't execute the scan that day. And "oops, sorry we forgot to notify you". If you need to use this facility, call 30 minutes before your appointment to verify it's still happening. A confirmation text means nothing. Ultimately I went to a different provider - they did great.

My appointment was scheduled for 1pm, and I was told I NEEDED to arrive 30 minutes early. I showed…read moreup at 12:30pm as instructed. They said they already had my information on file and I only had a few questions to answer, which took less than five minutes. I asked if I could be taken back early since I was required to arrive early, but was told no. Around 12:50pm, I was informed they were running behind and I wouldn't be taken back until 1:20-1:25pm. I was told I could either wait or leave and they would call me when it was my turn. I chose to leave and received a call at 1:20pm saying they were ready for me. However, I still wasn't taken back until 2:00pm. Overall, the experience was extremely frustrating and disappointing.

I've gone here 3-4 times and always a pleasant experience. The staff was friendly and the wait was…read moreshort. I've always been very happy with their service and billing. I keep coming back.

The staff is always very pleasant and helpful and wait time is minimal. Nice seating area and cleanread more

This place is so good I've returned for my MRI needs. And they are so friendly they welcome me by…read morename when I walk in the door! It's clean and efficient. I will return again as appointments are easy to schedule!

For not being busy, the wait time was unacceptable. Do they not have enough staff or not enough…read moremachines or maybe they are double booking people? The staff could be friendlier and sensitive to people's time. One lady got up and told the front desk she had to get back to work. Now I'm trying to call and see if my report is available and they keep sending me to voice mail. I will not go back here. I highly recommend Houston MRI on Pin Oak in Katy.

They took me in when they were closing up, literally 30 minutes from closing. The front desk lady…read moreMoor was super accommodating and helped me with the paperwork. Even though close to closing the MA Jose was joking with us and handled the intake super fast and smoothly and then the provider Nebril came in and told me not to stress that there's plenty of time and gave me the best medical care. I'll be back and this was the best experience. Thank you apex team.

Unfortunately, while accompanying someone to the clinic their experience with front desk staff was…read moredisappointing. The front desk employee was very rude and showed little compassion toward patients. She was slamming doors, spoke in a sharp, impatient tone, and made the environment feel unwelcoming. Front desk staff are often the first point of contact, and a little kindness and professionalism can make a big difference. Especially for patients who may already be stressed. I hope this feedback is taken seriously and used to improve the patient experience.

My entire process of scheduling, registering, checking in, meeting the staff and physician, and…read morechecking out was phenomenal! They answer the phones right away and are knowledgeable and very professional. The front desk was very kind and efficient. The clinical staff was very kind and knowledgeable. Dr. Pham took his time, did a thorough examination, and educated me on things about my skin that I didn't know before and I've had this all my life. Check out was also friendly and easy. I am very pleased with this office and highly recommend anyone to go there for care.

Beware! I came in and had my exam and was told I owed a co pay. I had chemotherapy and radiation…read moreand had not only met my deductible I had paid my total maximum per year. I told her that and she was rude and said well if they don't pay you owe it. Then I get a bill for almost $400! I called and she said the referral was expired and it's your responsibility. I don't work there or know that. Had I known I would've got it prior. I understand it's my responsibility but I don't work in that field I didn't know I had to check if they did their job. They so kindly said ok if you pay 100 that's fine. They are careless and didn't take any accountability but blamed me .. she said that's your insurance ... never going back

I usually don't write reviews but this experience was fantastic. From checking in with Lucas to the…read morenurse Kim, and Dr. Wood. They took the proper time and measures to make sure we were taken care of and had a great experience. I would highly recommend!

Let me preface this by saying this review is based off of their teddy bear clinic not their actual…read moremedical services! My son's daycare was able to attend a teddy bear clinic here and it was so thought out and organized ! The kids were able to go through 3 stations 1. Inpatient - where they told the doctor everything that was wrong with their teddy bear ! The kids had a form and the adults filled it out! Very cute all the things the kids said 2. Next was the doctors office station where they got to see and use the doctors tools , learn what each tool did , and then test the tool out on the doctor ( stethoscope , and the tool to test reflexes) 3. X-rays- they were able to go to the x ray room and at the end receive an "x ray" of their teddy bear they could color! So cute very organized and a great way to teach young kids about the medical field

Shonia made our experience so amazing!! She was so sweet and comforting our entire visit. We heard…read moreour babies heart beat, watched him or her flip around and got a little stuffed animal with our baby's heartbeat to bring home. Thank you so much Shonia we will definitely be back in the future because of you!!

The Stork Vision was absolutely amazing. She was able to get not only the ultrasound picture but…read morealso some 4D pictures as well. Her knowledge was also comforting to me. Hadn't been able to get an anatomy scan done at my doctors and she was able to get everything for me. I recommend also calling if you are not able to book online, I called her and she was able to get me a same day appointment with her right away even though it said booked online. Definitely recommend and new mom, returning mom, or worried mom to come here. The staff and quality of the pictures, and service was amazing.

They went above and beyond when I had to get 2 MRI's at the same time. The man who did the exams…read morewas very caring and helped me get through them by explaining the length of time each segment would be.