Always have a good experience in this store with the male and female employees. I dont come here…read moretoo often l, but when I do they are always outside helping someone. I like to see that. This trip was a for a new steering wheel cover for my mom. They had exactly what she needed and for a good price.

Stopped in to get a quick socket and the staff was very friendly and helpful. I will definitely…read morestop by again for my automotive needs. They had great sales and many items in stock.

I was driving all over town starting with the "COMPETITOR" of O'Reillys first, trying to find some…read moreparticular bolts. Last ditch effort, I hit this O'Reillys and BAM! They had my stuff!!! Thanks Patrick, you're a cool dude, that hits good jokes on the other guys and best of all, ya had what I needed!!! 5 stars for Patrick alone! And of course because they had my parts.

Needed new wiper blades and Myron was nice enough to put them on for me... Great customer…read moreservice!!!!!

Today I stopped by autozone on Broadway. My car was hesitating to start. I called and ask if I need…read moreto remove battery before checking and they said I can get battery tested in my car. Sure enough, the battery was bad. He checked my warranty and replaced battery with in minutes. So helpful and very satisfied today.

Kyle O Deserves a raise asap! Great attitude and very helpful. Thank u Kyle!!!!!!!!!!!!!!!read more

i came in cause my battery was being weird. They tested it, came out to as a "bad battery"…read more They checked if my warranty was still good, and nope. Had to buy another one. Got a new one and they installed it no problem. I think the whole transaction took about 20mins

Amy was amazing! One of the nicest people ever, and SUPER helpful!!! Turned my day right around!!read more

Once again a great experience at the Desert Rat in Tempe. Chris the manager is always professional…read moreand returns my calls as well. Never tries to upsell me on things not needed etc. I go there because of the honesty and especially the mechanic, Eric who has been working on my JEEPS since about 2012 or so. Very trustworthy and knows his stuff and is the only one who I ever go to re-gear etc. I just had a bunch of upgrades done there last week such as, a new Teraflex axle housing, 10 factory chromoly shafts, Apex Ball Joints, the rear axle tubes welded to the housing as well as a truss, a Teraflex Long Arm kit installed, and a new front skid plate since my old one wouldn't work with the new long arms. This upgrade bill was NOT CHEAP at all. But you get what you pay for and Eric knows his stuff and that alone is very important to me as well as they have never sold or tried to sell me something I didn't need. Other shops are NOT honest like them and not all shops are dishonest either, but its hard to find a good shop that can be 100% trusted. I know for a fact that this shop can be trusted 100% and is amazing. If it wasn't then i wouldn't keep going back. So Thank you to the entire Desert Rat Staff for all you do. Sincerely, Mike Knowles Here is a YouTube link if you want to check out our shakedown run on FR42 and testing the flex etc. https://youtu.be/Z5fiJ1B0BhA?si=NLLPQjuYy9RjEvUG&sfnsn=mo

Carlos at this location went above and beyond for me! I had an incredible experience at the Tucson…read morelocation (they patched a tire while I was out of town and refused to take payment because I was delivering to a neighboring business, I bought the staff sodas for their generosity)... when I needed a repair in Phoenix I reached out. Carlos was backed up two weeks at his location and called his other stores and found me a next day appointment!!! I am sitting in their Mesa location now getting a repair... it's nice to find such great customer service... I cannot recommend Desert Rat enough! This is a well run business, I appreciate YOU ALL!!

I appreciate that they still check your battery, and install it for you without much issue…read more The the prices are competitive, and the service was good. Clean up seemed to take care of necessary items in a proper storage manner.

I keep telling myself to do better when it comes to getting my battery checked. Yeap, I pulled the…read morecar into the garage, turned it off, and realized I needed to back in to unload.... Went to start it up.... DEAD. Batteries at home weren't strong enough to jump it so I came in with my Dead battery and was able to quickly do an exchange. It's Arizona, and batteries die. Just glad this Autozone is near the house and the process of exchange is always easy!!! I do wish they had some type of covering/awning in front of the store to help protect when you have to change your battery out at the store. I learned that given all the plastic coverings in one of our cars, they don't replace (but will give you the tools). Protection would be good for both the employees and customers.

Tony at the front desk was very helpful and observant not only with switching my alternator and its…read morecore but with helping me start my key after the ignition wouldn't turn all the way.

I'm almost every single person in there was so helpful so kind and so polite and the biggest thing…read moreis honesty. They take parts back without a restocking fee. I came back and bought an air filter and returned the back brake pads because I didn't need them and they were friendly kind and wonderful. Please buy your parts from here so much better than AutoZone..

Waited 4 hours for a singular oil change. Car was in there shop 3+ days for an alignment and tire…read morereplacement. Both times when i went into the shop itself, i waited 15-20 to see someone. (shop was not busy with people, there was no one at the front desk). Nice people, terrible customer service and customer delivery. Will never come here again i advise you to find another place as well.

Upon arrival he commented on the L bracket that hold the bumper on. It was bent but weld was still…read moreperfectly in shape. 12 weeks later he forgot he had to fix that so I wait 4 more weeks to fix a welders job because they just do paint or bottle sold by auto zone work. So I get back a car that doesn't drive straight because they do only auto body. Now have to take it to a professional that worked daily not a sub contractor that gets paid for excuses

Miserable store. Went in at 6:45 knowing they close at 7...just for car cleaning supplies to…read moreprepare for a visit from a friend that means the world to me. Was quickly dampered by a woman who asked me half assedly if I needed anything but made it clear they close in 15 minutes and walked away. I will definitely never go here again, I would rather give a client based company my business.

Pep Boys punted me off to here, but in a moment of crisis and destress the two gentlemen at the…read morestore today took the time to actually help me and replaced what I needed in my truck, and I really appreciate them.

We live very close so have been in this store many times. Each time I wonder why we go back because…read morecustomer service is terrible. Today I waited at the counter for someone to help me and watched three employees ignore me. I left without getting what I needed and won't return. Go somewhere else.

Today was such a horrendous day, and car issues is not the way to start or end the day but that's…read moreexactly how my day went. As I was getting into my vehicle to get to work, the car barely started. I panicked bc, that's the reasonable thing to do, right? By the grace of God, the car started and I was able to get to work. But I knew that would be the end of that. I knew by the time I clocked out for the day my car would be dead. It was. I got a jump and made it to Darwin. Darwin was incredibly patient, kind, knowledgeable, precise, thorough, and fast! Darwin went above and beyond! The kind of service that Darwin provided is impossible to find these days. I hope Autozone knows what a true gem they have with Darwin! I hope Darwin knows how grateful I am for his help today. I was so emotionally drained and overwhelmed I am not sure I was able to express my sincerest gratitude. If you're reading this, Darwin, seriously, thank you.