I had my car inspected and a bunch of items came up so I came to Auto Zone where Luis was able to…read morehelp me pick all the items I needed to do the things and save a TON of money. From coolant to air filters, I was able to get all the things I needed and Luis gave me the confidence that I could do it all by myself!!! Thanks Auto Zone for having such great customer service!!!

Always enjoy reviewing service type spots and not just restaurants, and AutoZone on Burnet Road is…read morea good one. I stopped in just for car detailing supplies, and they had all the cleaners, microfiber towels, and interior products I needed in stock. Staff was friendly, helpful, and knew exactly where everything was, which made it quick and easy. Great place to stock up and keep your ride looking sharp.

Wow! Talk about great service. I went to O'Reilly because my car battery died. Branch manager…read moreIsidro was super helpful and kind. He's very easy to talk to and took great care of my car. He even cleaned my battery terminal connectors which were acidic. It's super rare to find this type of quality service in the automative industry. 10/10 cars

Once again, I had an incredible experience here…read more They are usually staffed with just two individuals but a few years ago I remember there being three. That's alright, the customer service was just as good. Sid checked me out as I bought lightbulbs for my vehicle as all of them had burned out. I straight up told him I didn't know how to install them. He said he would assist me -- and that he did. Not only did he install 5 bulbs but he even went back and forth inside the store to get the right tools to undo my light fixtures. Otherwise, prices are high. I don't care...this customer service is awesome. Chris was even a big help for other customers.

Stopped by to grab a screw extractor and had no idea how it worked. Parts guy found perfect size…read moreand showed me how to finish my project on the jeep. So nice and helpful. Part was only 9$ and could be happier. These guys know cars !

Don't ever come to this location. They will screw you over just to try and make a sale. Went in to…read morepick up a battery that was bought online. Guy said he'd install it since they offer the service for free. Before the new battery the battery was dying on us and was supposed to be replaced long ago. The new one would not start unless he jumped it. Tried to start it again with just the battery, still wouldn't start. We went back in to receive a core refund for our old one. Went back out and we got a jump to go home. Mid backing up the car completely turned off on us. Came back out and gave us a jump. Hooked up the machine and told us we'd need a new alternator. He tried to sell us one inside but I told him our mechanic replaced the part not even 6 months ago and it was under warranty. He asked if I trusted my mechanic and I said yes. We left. He told us we'd have to drive back through small streets with our headlights off since the lights drain the battery so much. We drove it home and it was already dark. Had my mechanic come out and he said someone tampered with the alternator and he showed me, it looked like it had been smashed in and some pieces had been broken off. You could also see greasy fingerprints all around it. He then showed me that the battery was not even properly connected. Said he wouldn't be surprised if the battery gave out a few months later from being put in improperly and driving it that way. He fixed the battery connection and replaced the alternator that was still under warranty for no charge. Never trusting another O'Reillys again. Shady people.

bought an alternator for my Honda Great Service! Amazing…read morePrices! They were able to consult me and direct to what I needed to purchase! I would have been lost without their help!

DO NOT PURCHASE FROM THIS COMPANY!! I have been in the business for over 30 years and this is, by…read morefar, the worst parts place around. Sold me a rear differential assembly and sent a corroded, worn out rear end. The pinion has side play and the ring and pinion have .020in end play. Completely useless part... And now I'm stuck with a part, that cost me 1050.00 and they won't refund my money. Complete scam! It's too bad we have to filter through these dishonest companies today...the job is hard enough..

As always quick and easy service. I don't need to go there much but I have always come away happy…read more They know their stuff and freely share advice.

I came here about a week ago! i had the pleasure of meeting the Assistant Manager for this location…read morewhich he was very helpful!! Besides him solving my car problem he went out of his way to make sure I got the best deal and explained what the issue was. I'm very pleased with this young man! I will be coming here again! thank you !

Came here for a radiator and a lower hose. The lower hose (by Dayco) is a very poor fit. The…read moreradiator (a tough to find in stock item for an older car) was someone's core they returned. Apparently someone didn't do their job very thoroughly. Of course I drove all the way back across town before opening the box. This store blew half my day. They also had a bunch of sales posted on Lucas products that wouldn't actually ring up correctly. Seems like a bait and switch, TBH. Better yet, the only BOGO Lucas product that did ring up correctly (fuel treatment) had a loose top and completely emptied in the floor of my SUV. If I could give zero or negative stars, I would.

jude was helpful and courteous. Helped me with all my car issues and sent me over to a local…read moremechanic to get the rest of the issues resolved in a timely manner.

Keith Lee was a huge help in checking my battery and giving it a charge. He gave me tips to keep…read morethe battery in good health and was extremely kind.

If I could give Michael M. 6 stars I would. Right from the get go, I was waiting in line (no one…read moreacknowledged me) but he walked out from the back and instantly waved me over and asked how he could help. As a female, he immediately put me at ease (which counts for so much in my book) and helped me find the right battery for my car. He offered to install it. Before installing the new one, he made sure my battery was dead - my Jetta was acting funny so he went to get a second opinion. He didn't want me to pay for something to be fixed if it didn't need to be. More points in my book for trust. By now, his boss Billy came out to check on us and offered some more insight and solutions. Switched the battery and we were fixed! So grateful for both Michael and Billy's help. I'm not one to leave a review, but Michael made this so stress free for me. In and out in less than 45 mins. Happy customer :)

Wayne was incredibly rude and condescending. Some of the worst customer service I have ever…read morereceived. I literally don't know how this place is in business. They checked my battery (which we replaced a week ago with a brand new battery) and said the battery was working perfect. They informed me that the starter was the issue, which would be $622 to replace. I decided to go ahead and have them replace it. When I arrived to get my car Wayne smugly informed me that actually the issue is the battery, so my car will need to be jumped to get it home. I am out $622 and my car still won't start. I will never bring another vehicle to any Pep Boys. This place is a scam and a joke.

It makes sense why this location only has 2 1/2 stars. I walked in and wasn't greeted. I then…read morestood for over 10 mins while the gentleman working was talking to another guy who seemed to might be working for the same company but at a different location. They were talking about a guy at another location who is from New York and set in his ways and is rude. I thought that was unprofessional to be talking in front of a customer. Finally when they were done talking the guy asked what he could do for me and I said I came for an inspection. He told me they only do inspections Mon-Fri (which is my fault for not knowing that, but I didn't see that stated on the website) but I said of course and walked out. The two guys then proceeded to laugh at my "of course" remark. I will never step foot in this location again.

Came in stressed, looking for a vehicle quick at a good rate. David helped me find the right car…read morequick, got me an amazing deal on my trade in, & an amazing price on the car I wanted. Carlos was amazing as well, got me an amazing rate and payment, exactly what I needed. 10/10 service. If you're looking to buy a car, go to David Villanueva! Came in stressed and anxious, left feeling relieved and super happy. Thank you guys!

I used to have a lot of trust in First Texas Honda, but my most recent service experience was very…read moredisappointing. My 2018 Honda Accord was diagnosed with a failed turbocharger, and service advisor Aidan Carlson told me that even with my warranty coverage, I would still owe nearly $800 out of pocket. What concerned me was that he began discussing potential out-of-pocket costs before the warranty company had fully reviewed the claim and repeatedly stated that the warranty would only cover the turbo repair. When I contacted the warranty company directly, I learned that additional charges had not been properly itemized and that labor costs exceeded what the warranty company was willing to pay. After I asked Aidan to provide more detailed information to the warranty company, the claim was re-evaluated and approved. Miraculously, my estimated out-of-pocket cost dropped from nearly $800 to $0. The most frustrating part was feeling like I had to do my own research and advocate for myself to get an accurate answer. Had I simply accepted what I was originally told, I likely would have paid hundreds of dollars unnecessarily. Whether this was poor communication, lack of attention to detail, or something else, it left me questioning the transparency of the process. I appreciate that the repair was ultimately covered, but this experience significantly damaged my trust in First Texas Honda's service department.

I've used this shop before and had a great experience. The owner is knowledgeable and a very nice…read moregentleman, and I trust their work. That said, they are overwhelmed with business to the point that I had concerns about their customer service and attention to detail. I dropped of my jeep nearly 3 months ago with a list of repairs, and it took nearly a month to get a response and quote for the work. Another several weeks to get the work done. I made the mistake of asking about one more minor repair as an afterthought - which set us back another month to find the part, etc. Had I known the cost associated, I would have declined to have it done in the first place. When I finally got the jeep home, I noticed the spare was on - no mention of this when I picked it up. I am very laid back but this experience didn't sit well with me, so I called the manager and spoke with him about it. He offered an explanation but no remedy. In short: they are too busy these days to take care of repeat customers and proactively offer solutions, so I will take my business elsewhere next time.

I would recommend going elsewhere. Like anywhere else. Took my 2020 Jeep Grand Cherokee in to Just…read moreJeeps for what they thought was a battery needing replacement. Great. Ended up replacing my battery and starter. When the engine still wouldn't start they thought I need A WHOLE NEW ENGINE. I took my business elsewhere after getting a fishy feeling from these guys. The next mechanic let me know Just Jeeps never reattached the new starter wires, hence the car not starting. When I asked Just Jeeps why they were convinced I needed a whole new engine & why my starter wasn't connected, they suggested the tow truck driver unplugged my starter???? They also swore up and down my engine was completely ruined and told me I was "clearly confused and should watch a YouTube video on engines". I took it to a 3rd mechanic for an additional opinion and they were astounded by my experience and the way the team at Just Jeeps talked to me. This place did extensive testing and found my engine to be completely fine. They also said I wasn't the first person they heard wild Just Jeeps stories from. I wouldn't be writing this review if 1) I didn't sincerely think Just Jeeps tried to take advantage of me and 2) they didn't talk to me as if I was stupid for asking basic questions on extensive (and misleading) service recommendations. It's been over a year and my engine is still running fine. (FYI if you're looking for a place to go, I highly recommend Buddha's Garage.)