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    Pep Boys

    2.7 (203 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 1 week ago

    Services - Pep Boys

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    18 More Services

    Fuel system cleaning

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Pep Boys Photos

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    Recommended Reviews - Pep Boys

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    Inside the Pep Boys building
    Chelsea L.

    My car was stuttering and smoke was coming out from the front, right tire side so I pulled over and had my car towed. I called around and most towing companies were pretty booked and wanted to have me wait hours. Fortunately Pep Boys was able to provide the towing service within an hour 30 minutes. It was easy to schedule the appointment and they would send me texts regarding where the roadside assistance was at. After getting the car towed, you can choose to ride with them to a Pep Boys location, which I did. It was after hours, so I filled out my vehicle information and put my keys in an envelope to put in the drop off box on the side of the wall, next to their doors. Remember to have a pen! I wanted to make sure they got my keys so I called the next morning and they said they would look for it and give a callback. It seemed unprofessional that they would have me wait for doing something so easy as looking inside their box. I waited hours and still got no callback so of course I called. Then, they were willing to look and did confirm the keys were there. The next day, no technician was assigned yet so I still had to wait. The following day, they told me my car was ready to be picked up and they didn't see a problem with it and wasn't able to recreate the problem I described. That was extremely frustrating because I waited for my car to be fixed only to be told I didn't need to..and it obviously had an issue! So they said they would have another technician look at it the next day. So finally, they diagnosed the problem and presented the solution of buying some car parts and fixing it (a lot of car terminology involving brake hose and caliber). I think they could have done a better job explaining what these meant. I went inside the store and was not greeted at all. The employees were talking to two people but the least they could have said was "be right with you!" There is a lot of space inside the building. It was awkward and I didn't know where to stand. The cost was enormous-towing fee, car parts, labor, etc. They do have coupons available on the appointment tracker site when you first schedule the appointment so make sure you utilize those. And get a receipt! There's a 100 days warranty. I got the car fixed and the whole process took about 4 days.

    $hithole with a horrible customer service. They're rude and couldn't care less about it. Sadly I had to go there for my rental car. But I prefer to change the car, than to deal with them again. Made two appointments on different days and still both times they told me that they didn't have anyone working at the moment, so it would take at least 2 hours just to check one tire. Both times had to step out due to their incompetence. They should close that location.

    Missing lug nuts.
    Jason E.

    BEWARE: This is NOT a joke or an exaggeration. Pep Boys almost literally KILLED me today. My story: I took my truck in on 9/24/2020 to have my brakes repaired. About 48 hours later, as I was driving down the highway at 75mph my truck started making a very loud banging noise, and the rear and started moving erratically. I was able to pull over without colliding into any other vehicles. I discovered 5 out 6 lug nuts had fallen off (See photo). One of the studs has been sheared off, as well. Had the tire fallen off it likely would have continued down the highway at 70 miles an hour. Likely hitting another car and I would have probably lost control and flipping my vehicle. This could have killed me or anyone else next to me. I implore you, please never take your vehicle to Pep Boys. Your life could be in danger. I have contacted corporate, the store manager and blasted this all over social media and they refuse to respond. They also have not refunded me a dime!!! UPDATE: The store just called and blamed me for loosing or removing the nuts.

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    5 years ago

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    27 days ago

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    2 years ago

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    3 years ago

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    9 months ago

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    5 years ago

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    4 years ago

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    17 years ago

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    7 years ago

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    12 years ago

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    5 years ago

    Highly recommend fair prices great work they treat led me like family! They went above and beyond to help me out! Couldn't ask for more

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    6 years ago

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    Page 1 of 6

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    Review Highlights - Pep Boys

    Definitely would like to say thanks to Brian and Don, they know their stuff and have a great customer service skills.

    Mentioned in 4 reviews

    Read more highlights

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (115 reviews)

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    This Firestone is a complete disaster. I had an appointment for an oil change at 8 AM, so I arrived…read morea bit early at 7:57 AM to ensure I was on time. I started checking in, and the worker asked if I wanted to add tire rotation. I said yes, and everything seemed to be going smoothly. While I waited for them to finish, I decided to take a walk and browse the stores around the area. Fast forward to 10 AM, and I returned to find my car still in the same spot. I was a bit upset to see that it hadn't been worked on yet. I went to get a status update with the manager, and he asked if I had an appointment. I told him I had one at 8 AM. He then started looking for my appointment on his computer and told me he couldn't find it. I pulled out my phone to show him the reservation, but he still said he was having trouble finding it. His coworker chimed in and told him the number of the appointment. He then said that they had cars from overnight that they were working on first. I would have understood if this had been communicated to me when I arrived at 8 AM, but it wasn't. So, I waited for 3.5 hours, and my car was finally done at 11:25 AM. I paid and left with my invoice emailed to me. Please don't come here. They don't care about customer service or setting expectations. If an oil change takes 3 hours, they should at least communicate that to the customer. Many of us don't want to spend all day at an auto shop on our day off, especially since this was just for an oil change. To add to this experience, it was raining, and instead of parking my car in the covered area in front of the shop, they parked it in the parking lot. I will not be returning to any Firestone in Austin. This is the second store location I have tried, and I have left extremely disappointed. They don't respect your time, and if you arrive early, even if it's just three minutes before your appointment, they should also respect your time as you have respected there time by arriving early or in time

    Terrible experience. Scheduled an appointment on a Saturday at 9am. Got there at 8:45am and didn't…read moreleave until after 11am. They were supposed to remove a nail in one of my tires and patch it up. A few days later the tire was low again and noticed the nail was still in the tire. Went back and they said they fixed the wrong tire when there was no issue with the tire. Lots of unprofessionalism and disorganization in the shop. I recommend going somewhere else if you're trying to avoid a very negative experience.

    Pep Boys - autorepair - Updated May 2026

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