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    Desert Rat Off-Road Centers

    3.2 (61 reviews)
    Closed Closed

    Services - Desert Rat Off-Road Centers

    Auto customization

    Auto electronics installation

    Desert Rat Off-Road Centers Photos

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    Receipt of being overcharged

    Update 2/23/23: This morning, I received a phone call from Tim Furrier the owner of Desert Rat in regards to my being overcharged in the store for a part. He expressed his disappointment in what occurred and that I was correct in my review. He advised that he makes every attempt to provide his customers with a wonderful experience in his store, but he said that he has newly hired employees who are unaware on how to handle certain issues. He will take this opportunity to provide training in customer service for his employees. He assured us that this incident doesn't represent them as a business. I am truly impressed with his commitment to providing customer service and for reaching out to me. Elena G Desert Rat is just not interested in providing customer service or even mediocre service, but just plain bad service. My husband called and sales person advised that he had the part in hand and ready for pick up. We do not live close by and drove for 30 minutes. When we get there not the correct part. They advised they have one in Tempe and will have it on Monday for us and will call me to let me know when it arrives and price is $24.99. No call Monday and so I called on Tuesday - Travis said we just got the part in. We go there and price on box is marked $27.99 and price is $30.99 in the computer. I asked him 3 times about the price discrepancy and each time he said I will I give you the best deal. After overcharging me, I brought this to his attention again about the higher priced item on my receipt. He said that the transaction is done and he can not do anything about it. We can talk to a manager about the price issue. He never called the manager over and kept on repeating himself like a broken record! So what happened to the $24.99 price? The 2 star rating It is not the loss of a few dollars, but about being ignorant and not honest with your customers. Buy your jeep parts elsewhere. Don't trust what they quote you. Poor business practice. I will not shop with them again.

    Tracy A.

    I took my 2014 FJ in for new Bilstein shocks and subsequently a 2" lift. While I was there I inquired about a ladder to be installed at a different date. They had the vehicle all day so plenty of time to do a good job. After leaving and driving less than 9 miles to go pick up food, I noticed my driver hub cap was missing. I promptly called and they said they would look to see if it was around the shop and if not would replace it. I know it fell off after I left because I looked at the tires and shocks before leaving. The shocks were done earlier this year before the COVID shutdown still no replacement. I called again three weeks ago and was told the person who "handled" my transaction would call me back and I again asked about installing the ladder. No hub cap no appointment for the ladder equals no more business from me at this location. No follow up even when I was trying to give them more business.

    Love my Tacoma!

    I just had my 2019 toyota tacoma lifted in the front end and I just love the look of it !! Talked to Barry about what I wanted he took the time and went over a few options and it turned out perfect and amazing!! Everyone at the shop was helpful and knowledgeable!! This is our 3rd time my family has used Desert Rat great place to get your truck lifted!!

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    3 years ago

    Used Desertrat.com - smooth website - great prices - fast delivery - this was for a Canyon Cooler which arrived as expected - Thanks!

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    5 years ago

    Wish I could give zero stars worst service,had to keep rescheduling due to their incompetence, they will never get my money again.

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    Page 1 of 2

    Ask the Community - Desert Rat Off-Road Centers

    Review Highlights - Desert Rat Off-Road Centers

    I highly recommend Desert Rat & in particular Shawn & Chris, can't say enough about their knowledge & skillset.

    Mentioned in 6 reviews

    Read more highlights

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    Discount Tire

    Discount Tire

    (389 reviews)

    NO BETTER PLACE TO COME FOR TIRES! This is my second car in…read more2 months to replace tires. Both times I received AMAZING customer service. If they're not swamped with customers at the counter, they will promptly come out to you as soon as you pull in. I did a lot of research on tire prices and found this location had very reasonable, especially when changing all 4 tires. MAJOR SHOUTOUT to TRISTEN!!! I worked with him both visits and I tell you he has restored my faith in young men. Amazing Customer Service, and he will happily do anything to make your tire purchase or vehicle maintenance a great experience. Actually, all the STAFF here is Amazing. I've spent about 4 hours here in 2 visits and watched the whole team working the counter. They're all fantastic professionals! TIGHT ON MONEY? This team will make it work for you to the best of their ability!!! I have 1 car left that needs a new set of tires and you can be sure I'm coming back here! Thank you Tristen, and thank you to the whole team of professionals that work there.

    I got my first brand new set of four tires ever, I chose to get them here at discount tire the…read moreservice was outstanding. I did not have to repeat my request. I had a spare rim&tire and I wanted a tire that I had on my truck onto the spare rim they did so without charging me extra. I will be coming here for now on. Tristan was very kind. He listened to my needs and performed impeccable customer service. Good job!

    Desert Rat Off-Road Centers - tires - Updated May 2026

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