The absolute worst experience imaginable, these guys are not professional or quality tile installers! Before beginning the project, I was assured by Eric Linder and Ryan Brunelle that they were capable of providing the best possible tile installation. Once the project was completed, the final product they delivered was absolutely horrific. We found:
· The substrate was not prepared correctly, without leveler/grinding to ensure flatness -even though we paid extra to ensure minimal/no lippage.
· Majority of the grout lines were crooked
· Chipped tiles were installed
· Several hollow tiles
· Majority of grout joints were over-grouted
· A floor sealer designed for asphalt was used on the entire floor that changed the tile from matte to satin/gloss and resulted in splotches and streaks (coating broke down within weeks and looked even worse!)
· Severe lippage (out of 214 tiles, 140+ showed lippage)
During installation we brought up several concerns to Eric however he continually assured us that they were fixing any problems and that everything will be perfect when they are finished. Not once did they catch any mistakes or problems with the installation and only acted on issues that we brought to their attention. They reworked 15% of the project (out of 1,400 sqft) however even that wasn't done correctly/professionally and looked horrible.
Once completed, we confronted Eric about how unhappy we were with their work, all the problems that we were concerned with during installation and that they failed to correct them. He was very proud of their work and became extremely defensive even though the installation was nauseating. After spending 45 minutes trying to show Eric the problems with the installation, he continually refused to see any of the issues as problems and denied there was anything wrong, trying to gaslight us into being satisfied with less-than-amateur work. We knew at that point that it was impossible to have them fix something that they refused to see a problem with. Eric promised us throughout the project that they would do whatever it takes to make sure we were satisfied however he never backed up his words.
Eric and Ryan showed themselves to be dishonest and continually over-promised and under-delivered, gaslighting us the entire time. Desert Prestige builders are not professional tradesmen capable of quality tile installation work. What kind of company gives themselves a 5-star review (Ryan Brunelle)?
Do yourself a favor and do not work with this inept company. Do your homework and find a company that owns the correct equipment and has the experience and expertise to provide you with a professional tile installation. Find a company that understands and follows the standards set out by the Tile Council of North America so you don't waste time, energy and money! read more