This place exudes Professionalusm from beginning to end. Staff is efficient, knowledgeable, personable and very easy to deal with. Great selection choices and recommendations from Cynthia ! All elements of our experience (slab selection, scheduling, measuring, installation & followup) were accomplished in a timely manner and done to our satisfaction. If you need countertops, cabinets, flooring or more extensive remodeling this company will satisfy your wishes in multitudes ! Strongly Recommended !!! Thanks Bunches !!! read more

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This company came out to drill a hole in our granite for an RO system. The owner, Joshua, was able to get an installer out within minutes, which was amazing! Unfortunately, the gentleman Frank drilled the hole the wrong size--too big. Now, our RO faucet does not sit properly on the counter, and we will have to rig it up, ruining the aesthetics. We told him BEFORE he started drilling that the bit looked too big, but he insisted it was fine. He didn't measure the bit up to the sizing diagram we provided him. We contacted Joshua, who proceeded to curse and threaten us with lawyers if we didn't pay him. Joshua stated that the services were rendered and that if we didn't pay, he would put a lien on our home (over $250 ). Joshua was screaming that he would show up to our home with lawyers and his crew and that "they don't make 1 inch diamond drill bits for granite (lol)" I mean really, it's a hole. It's too big. The guy didn't measure twice cut once. Calm down Joshua, no need to scream at people. No wonder your employee told us to contact him directly if there were any issues. We are not going to be bullied into paying for services that we didn't request- which is a hole too big for our faucet that we now have to fix. Please look elsewhere unless you like dealing with hotheads. Edit: If the owner thinks this install is acceptable- a wobbly install, not seated on the counter, with a gap visible from across the room, then he really is as delusional as he sounded when he cursed out my husband and threatened to show up at my house with 'his lawyer' if we didn't pay him. If this is the type of work the public wants from a company, and an owner that resorts to immediately screaming and threatening the customer over his employees mistake, then please hire Surprise Granite and good luck with that. read more

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Very professional, showed me areas of concern on my granite & explained what they were doing. Had a question after they had left my home & they were prompt with a complete answer. I would highly recommend this company & Armando was perfect. read more

Very disappointed with Surprise Granite. Poor communication, missed deadlines, and the quality of the work was below expectations. Would not recommend. read more

Great work done by all. We love our new quartz counters. Old granite and backsplash taken out. Was worried our cabinets would be scratched. Absolutely no scratches. Highly recommend them. read more

Surprise Granite - Avalanche quartz. - Countertop Installation Near Me - Surprise, Arizona

Do yourself a big favor and find another Granite Company. Dishonest, unprofessional and shady. Unfortunately, we were not able to give them a zero instead of one star. Gave a $250 deposit for a fabricator to come out for our countertop. The fabricator never contacted us and never showed up. After seven days and numerous calls to the salesmen, we asked for a refund because service was not rendered. We were eventually notified by email that our deposit was not going to be refunded. Phone call to the owner (Josh) resulted In Josh telling me that he was not going to refund our deposit even though the Fabricator made no attempt to contact with us. Josh was of the opinion because his salesmen initially came to the house to view the project, his company was entitled to our deposit. The deposit was for the fabricator who never showed up. In the end, Josh got very rude, upset and told me to F off and hung up the phone. Never had a business owner act this way but there's always a first. read more

It looks like Extortion!!! March 28th 2024 Surprise Granite, Joshua Breese, emailed me another frudulent invoice demanding a payment for the job Surprise Granite NEVER performed! Be aware! This people never give up! Absolutely terrible experience!!! read more

Made an appointment a month in advance, made me pay before they came, never showed up, never called, I called 4 times they said they would get back to me, never did, claims they had no appointment scheduled! Poor customer service! read more

I am so glad I decided to go with Josh to help us with countertops. I had looked around at a few other places and nobody took the time to explain anything to me like Josh had. The customer service was amazing and he was able to get everything done within a week! He did have to go back on how much he quoted me and charge me more, but all in all, I'm beyond happy with the results. We will be reaching out to Josh for our future flips! read more

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Their show room has a large selection of countertops/cabinets. Service was great, someone came out the very next day to give me a quote and I received it by email the same day! Love how they can take care of my whole project from cabinets to countertops down to plumbing. read more

Unreliable, immature. New location in Scottsdale - warning they are based out of the West side if that's OK with you... Just a huge red flag. Bad business, desperate for leads... read more

Absolute worst company! Josh, the owner, came out to our house to quote us on installing stone countertops. He then started soliciting for "other jobs" on our house, saying they are a complete remodeling company. Josh is a smooth talker and a shister, so here is where he got us. We had a tile guy do a terrible job and walk with 1/2 our money. Josh said he could not only make it better, but his tile guy was absolutely amazing, 20+ years doing tile. The one thing that was extremely important to me that I told him was that I wanted the tile to be level so you didn't catch you feet/shoes or furniture on uneven tile. Our floors aren't level and we understood that, but we still said we insisted on even tile! It may not be level, but you can still lay evenness. About 20% into the job I noticed they weren't doing the random pattern I had discussed with Josh and the tiles were not even/level. We brought Josh in right away to discuss. He tried to say I never said anything about the pattern (how the heck do you know what to do then? You just chose what pattern YOU want? Bull crap! Lie #1 When pointing out the tile that wasn't level/even, he tried to say it was the floor's fault because it's not level. Wait, didn't you say you could fix that? Another lie! He got super disrespectful and sexist with me so my husband had to step in. Issues just continued from here. Josh has NO CLUE about tile! 3/4 into the job they started to grout certain areas. I called Josh to ask why, when there are many tiles that need replaced. He said "I don't know, it's probably to hold the tiles in place". Really? Are you kidding me? He clearly had no clue that grout has nothing to do with the stability of tile, at all! The tile layer continued to lay uneven tile. We had to pay for additional tile to have him redo over 100 tiles and there is still many many tiles that SHOULD BE replaced. There shouldn't be cockeyed and twisted tiles with corners sticking up every where. I even layed two rows of tile myself just so I could experience if it was truly the floor or the person laying the tile. Guess what, all tile was even where I laid it and I replaced 3 tiles they did and they are now even!!! When they considered to be finished, the entire house had 1-2' of mortar on the walls and the floor had such a think layer of grout film still there. Josh said "well, they mopped it". Now, come to find out, the tile layer destroyed our refrigerator when moving it to lay tile. We unfortunately paid 100% of what was due and I wish we hadn't! We will be filing a complaint with BBB and on his ROC. He is all of a sudden not answering calls since he has his money. More pics of uneven tiles to come.. Update: pics of some of the uneven tiles added. Upon owner receiving American Express dispute and this review, we have since been receiving threatening and harassing text messages, both myself and husband. He has tried denying any involvement in damaging our property, even though we have proof and I personally spoke with the tiler who chipped our floors from moving the refrigerator. Side note: I just noticed from another reviewer that this company tried to come back and charge her more after their agreed quote. Josh did the same to us. He gave us a quote and we agreed, then when it came time to start he came back and said "this is going to take a lot more work because we have to grind down and level the floor". read more

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I left a previous review that highlights the VERY bumpy road that I traveled down in order to reach the end. Once the owner and GM got involved things began to move much smoother. Despite the frustration along the way the end product is gorgeous. read more

Craig McKenzie (sales) was phenomenal, trustworthy and honest! I was impressed with how much knowledge he has with quartz, tile, granite and much more. He is extremely personable and the sale and quartz installation in my kitchen was easy and painless! I highly recommend working with Craig. He will take good care of you as he did with me! read more

Buyer beware. They damaged my cabinet which I took pictures of and showed them but Surprise Granite said since I did the demolition I did the damage. Their caulking was horrible, I had to go back and make it look professional. The company they use to cut my quartz counter top couldn't cut the back splash correctly . The back splash was to be 3", they cut 'one' at 2 15/16" and the installers installed it like that. I had them correct it to make the seams match. As far as the Owner, Josh Breese, he called me and threaten to take me to court for non- payment. I tried to explain the reason I had not paid was because the job was not completed due to a broken sink from shipping. He was not even aware of my conversation with his staff five minutes earlier about the completion time frame. And yes Josh, "I have worked with people like you, too". The only positive thing I can say was that they were timely on installation of my two bathroom countertops replacement. If Surprise Granite wants customers to return, they need to change their attitude and hire professional installers. read more

Josh and his crew were amazing. We needed counters as soon as possible and the crew got to work immediately. The turn around time was astonishing. The quartz countertops are gorgeous and the guys did an amazing job installing them. The price was within our budget. The quality of work was impeccable. Everyone who comes into the store loves the countertops! Thank you for making this part of the project so easy...we needed something to go right and you were it! Thank you!!! read more

I just recently had my previous kitchen countertop and backsplash removed and replaced with quartz. Fred came out and took the measurements and quoted a price for me. He had Cortes granite come out and do the fabrication and installation. Everyone did a great job and I love my new countertops! I can't say enough good things about Fred. He was honest, reliable and provided great customer service! Thank you Surprise Granite! read more

We recently had our bathroom counter tops upgraded. We worked with Fred at Surprise Granite who set everything up. We chose exactly what we wanted and he set up the fabricators, installers and plumbers. The total project was completed timely. Experienced installers. Everyone involved was personable and professional. Great customer service!! read more

Great business to work with, met all my expectations from design to execution. Would recommend to anyone with a vision and a budget to match. read more

How many people/contractors do you hire that deliver EARLY and do a great job?! We had the pleasure of working with Josh and Karla. They were pleasant, professional, and communicative through the entire granite fabrication & installation process. We could not have been more pleased. We were working under a tight schedule and with the help of Surprise granite, they made the remainder of our renovation process with other contractors go more smoothly because they went the extra mile for us and completed the project sooner than expected. We highly recommend Surprise Granite! read more

From start to finish, Josh met all of our expectations. I would highly recommend this company to anyone.