Honestly if I could do a negative star I would. I went here on a friday after work about 6pm to meet up with some family. There were a good bit of us, so I completely understand a wait on food. The waiter let us know it was going to be about a 15 minute wait just to get our drink orders. Which was okay at first. We eventually got our drinks ordered and 2 appetizers. We sat for about probably 20 minutes waiting for our drinks. 20 more minutes pass and we finally got our appetizers (2), mind you we have a 4 year old with us. Luckily she was good for us. We waited probably around 15 more minutes for the waiter to order our food. Didn't ask if we needed anything else as all our cups were empty in between waiting after we got our drinks and ordering our food... We flagged him down to ask about drink refills. When he took our cups, he came back with them and left straws in only some (when we all had straws) and proceeded to say I'm not sure who's is who's and left them on the table and walked away. This place had maybe 2 other tables with 1-2 at each table. We were the only big party of 6. I know this Denny's hasn't been up and packed for a while so we gave them the benefit of the doubt that maybe our waiter was also the cook. So we finally got our food after about another 30 minutes. Our food was surprisingly the least of our worries. But, I ordered a build your own omelette and I asked for Ham, Bacon, Cheese, and tomatoes. Our waiter put it in as a build your own slam. I was brought 2 slices of ham, scrabled eggs, toast, 2 slices of bacon, and 2 slices of tomatoes just laying on the plate.... How would you not question it and think maybe it is not a build your own slam? I wasn't complaining at least I still had food at this point. It was about 7:43pm when the food arrived. Just to get the bill at about $150. Which isn't bad for 6 people when you have excellent service. Like I said we completely understood if they were understaffed. But, we were there an hour and a half with no food with a 4 year old... They didn't try to accomodate for that at all. We wasted our whole night when we could've went somewhere else for less time and better service. We had my Fiance's brother visiting from New York who used to live out here until their mother passed. They moved to NY with their dad, he wanted Denny's because it has been so long. We honestly should have went somewhere else. So we weren't the happiest that they didn't offer free drinks for the long wait and poor service we dealt with and was very kind with because we thought they were understaffed. Expecting us to pay full price for not quite the best service. So now we were upset. When we went up, the manager came out and we explained the situation. He just told us "well you should've got the manager after 15 minutes of waiting" as if the poor service was our fault?!?! He didn't even apologize. My fiance had to argue with him, then he then finally took our drinks off and gave us the ONE appetizer for free after we demanded we were not apying a full bill for such a horrible service. We ordered cheese sticks and a sampler for our appetizers. There was a girl waitress, the guy we had and the manager... We noticed 2 tables with 2 at each on her side as we were checking out. You're telling me at least 3 people couldn't handle 6-7 tables at most? I know it's hard but the service shouldn't of been THAT bad. They could've checked up on us a bit more and offered more things for at least the child we had, Or made sure her food was out first. By the time we were done it was 8:15pm and her bed time is 8pm. So now we have a 4 year old that ate super late and goes straight to bed. Very displeased and will never return. If you are understaffed you are to make up for it by at least seeming like you care. It seemed like the people that worked there only cared about their earnings more. I'm very disheartened by this as I used to like Denny's too like my Fiance's brother did. I would LOVE to see Gordon Ramsay walk in there!!! Do better Denny's! Start with that awful manager of yours who obviously can't train or have decent empathy for his customers for poor services! Please save yourself the stress and just go anywhere but here! read more