I had the WORST experience at this restaurant tonight! My husband and I went for dinner with our two kids (1 and 3 yrs old) at 7 pm. The restaurant was fairly empty, maybe three or four other tables were in use. We were seated, given drinks and had our order taken within the first 5-10 minutes. Then we placed our food order and probably waited another 10-15 minutes before our waitress came over to tell us something. She told us another party of 15 had come in before us and were currently in their private dining room and there was just one cook so he had to make all of their orders before ours. She said it was going to be quite a wait. We asked her specifically how long and she said she wasn't sure but definitely longer than 15 minutes. I asked to speak with a manager. The supervisor came over and was TERRIBLE. She was rude, unapologetic, made no offer to provide coupons for a future visit and basically threw up her hands as if it just wasn't her problem. When I told her we would not be coming back, she said "that's fine" and walked away. I want to be clear, I never raised my voice or was rude to her. There was no reason for her to behave so disregardful and inconsiderate. My husband and I have been coming here for years and I meant what I said that I will NEVER go back. We ended up cancelling our order and leaving without any food. At this point our kids were very hungry and thankfully I had packed some snacks to tide us over before simply going back home although my husband and I were famished by the time we were able to throw something together for ourselves. I don't fault the waitress, rather whoever decided that it was okay to staff the restaurant with ONE cook during dinner time on a Sunday evening. We also should have been told there would be a long wait the minute we arrived rather than wasting 20 minutes or more when we could have been coming up with another plan. Any parent with children knows, you have a small window before your children melt down. They can't be expected to sit in a high chair for an hour and stay happy. That is why we chose Denny's as opposed to the type of restaurant that has a wait or gives out pagers! This is DENNY'S people! You don't go there for amazing food or ambiance. You go there for a fast, child-friendly meal. We left with NOTHING, no food, no genuine apology...just disappointment, empty stomachs and crabby kids. read more