I was behind on my payments and went to this location to make a payment to catch up. I also…read morecomplained that the cost of my unit was going up again, but a new customer could get the same size unit online for almost $100 less. Jamie stepped in and got me squared away and helped me find a more efficient sized unit that would reduce my monthly cost by almost 1/2. This location is a tough one to manage and there are 4 full-time employees working to clean, organize and manage the place so it's safer, and more desirable. I applaud their efforts and appreciate Jamie's leadership and dedication to keep me as a customer and instill my confidence in Cube Smart once again!

Very poor management. Security gates seldom work…read more Unclean. Prices constantly increase. Seems like a homeless shelter.

The DFW crew - Jake, Isaiah, and Tony were prompt, courteous, fast and packed the truck quickly and…read morecarefully. The delivery crew - Jake and Ryan were equally impressive. They made our move much more pleasant. Would highly recommend this company & both crews! The DFW crew - Jake, Isaiah, and Tony were prompt, courteous, fast and packed the truck quickly and carefully. The delivery crew - Jake and Ryan were equally impressive. They made our move much more pleasant. Would highly recommend this company & both crews!

Shout out to Firefighting's Finest Moving & Storage. They really are the finest. My wife and I…read moremoved eight hours across the state after a lifetime in Dallas, and every aspect of the move went perfectly. Sid and Dallas were the very best and went above and beyond in every way possible. We can't thank them enough. In fact, when it was time for them to leave, we were truly sad to see them go. Thank you for everything!

Perfect Customer service from an employee Named Brandy .. we are relocating to the area and I…read moredidn't know too much about the area & their company but she rest assured me this was the best for our storage needs..

If I could give zero stars, I would. I needed to store some nice furniture for a few months. Was…read moretold while not "climate controlled," this "indoor" unit was always around "room temperature". I was also told the property manager was on-site during access hours. Honestly, nothing said to me by Public Storage was true. The metal shed that is this facility (even indoors) was about 150 degrees (not good for furniture and art). There was no property manager anywhere. Had trouble getting in the gate, finding the elevator, and the unit. Phone number just went to answering machine. I left multiple messages because I was on the clock with movers. No one answered. Corporate gave me some other "personal" number for the manager, which just went right back to the answering machine. Now I have to spend more time and money to find a new facility that meets my needs, and move everything again. Do yourself a favor and run from this place and this company!

They have no propane I should of red the review before coming here I wasted my company times and my…read moretime trying to refill a propane tank only to be turned away

Fast service, clean working truck, emailed support direction if needed (I did not) very easy…read morereturn. Detailed receipt.. I over estimated how many miles I needed and was only billed for what I used.

Moving from Dallas to California, we needed a storage unit and chose Public Storage near our home…read more The starting rate was $99.00 per month, which seemed reasonable at the time. However, over the course of a year and a half, the monthly cost increased to more than $220.00. We called multiple times asking if the rate could be reduced. Each time, we were told that they had already lowered it twice and there was nothing more they could do. I also tried contacting the corporate office, but the representative I spoke with appeared to be working remotely and communication was difficult. According to the representative, notices about the rate increases were mailed to us. Unfortunately, we had moved and forgot to update our mailing address, so we never received those letters. Why not email us or send a text!!! That said, we didn't need a letter to notice the increases--we saw the higher charges every month on our Chase bank statement. Because of these constant price increases, we have decided to move to another storage facility. Unfortunately, the cost of relocating our belongings will now exceed $1,000, making the situation even more frustrating. Based on our experience, I would strongly caution others to carefully review the terms and potential rate increases before choosing Public Storage.

Beware! Before you lease ask if elevator fixed! Public storage on inwood possibility leasing units…read moreon 2nd floor! 2 flights steps if you have a heavy move!

I moved out at the end of May because the rent was being increased $26/month. Everything was…read morecleaned out before the 1st and there was no balance due, but apparently they didn't process my move out until the 2nd. They charged my credit card $120. I spoke to my lawyer and since I did not have auto-pay set up and I did not authorize the charge, this is a possible criminal violation. I will be contacting my bank and the BBB today, then possibly the Dallas Police Department after that. There are also homeless people living up and down the street because there are vacant lots next to the business. I have caught them looking in my car windows and would not recommend any female to go here at night if you are alone.

I have been using this company to store my company equipment located on the second level. The gate…read moreis continuously broken rent goes up every couple of months. This is my second theft, management does not get the gate repaired on a timely manner, the gate has been broken for over a month, before that it was broken for two or three weeks. I've had two major thefts. I would not recommend this facility. They have major ongoing theft and management does not care. I've made multiple complaints. It's a complete joke. Choose wisely for a company that cares about their clients, respects their facility, maintains and cares about the safety of their clients and what they're storming. This is not the case there are too many places in Dallas to choose from and this is not the location.

If I could give zero stars, I would. The facility manager forcibly opened the lock on our unit…read morewithout any notice and threw our belongings in the trash. This is completely unprofessional and irresponsible. She kept mixing up our unit number, which led to our unit being cleared out early, resulting in the loss of our items. Avoid this place at all costs! Also we found mice in the facility. So be careful with your stuff.

good customer service/friendly Honored price quoted on…read morephone from other location. the units in the area where I'm assigned have a bad odor though. I don't really like that. hopefully my things don't smell bad from being in there.