I tried calling for an appointment no one answered but I went anyway and they took me even though…read moreit was closing hour. I'm very grateful since it's difficult for me to get away. They are full service, very clean upscale. Highly recommend

I visited this Luxe Nail Spa for the first time and was disappointed. My nail tech was very nice…read moreand did a good job, but the salon itself was not clean. The chairs and floors were dirty, and several employees were sitting around doing their own nails instead of tidying up the salon. It is a. beautiful salon with friendly staff, but they really need to do a better job with cleanliness. I don't think I will

I have been going to Rose for over 10 years, and I can honestly say she is the best! Rose is…read morecaring, attentive, and takes great pride in her work. She truly listens to what you want and takes her time to make sure every detail is perfect. Her work is consistently thorough, and she genuinely cares about her clients and the quality of her work. I always leave my appointments feeling happy and confident with my nails. After more than a decade as her client, I can highly recommend Rose to anyone looking for a talented, professional, and caring nail technician.

What a terrible experience! I desperately needed a manicure, but my go-to nail techs (shoutout to…read moreSoniya and Lisa!) weren't available. So, I ended up with whoever was free, and it was pretty obvious why they weren't already booked. I made a last-minute appointment for a quick manicure, and I got stuck with Vivian, who gave me one of the worst manicures ever. It felt like she didn't want to be there at all. All I wanted was my cuticles trimmed and nails shaped--no gel, dip, tips, just my natural nails. That wasn't her vibe. She skipped the buffing block and did a lousy job filing and shaping. I even had to remind her to make my nails the same length, which she huffed about. When I washed my hands, she asked if I wanted clear nail polish. I said no, and she said, "You're done." I had to ask about the warm towel and hand lotion, and she brought those out all begrudgingly. I paid in cash, and she just walked off when I asked for change to leave a tip. So, I ended up leaving my tip at the front desk, which is incredible since I've been coming here for years. I hope they provide her with some customer service training.

Appointment right on time. Service was educational and informative. Salon style suite was cute and…read morecomfortable. Because of the education I received while there, well worth the price. Salon was organized and I appreciate the one person at time visit! The tech Bernadette was quite knowledgeable and shared her knowledge during the visit.

I FINALLY FOUND IT FOLKS!!!…read more I've been going to Refresh Nail Spa since winter 2023, after searching for salons that offer drill-free manicures and focus on natural nail care like IBX treatments. I ended up finding Bernadette, an independent nail tech who works there--and she's been an absolute gem. While she does use a drill (contrary to what I originally searched for), she's incredibly skilled, gentle, and precise--so much so that it never damages my nails. Her technique is both efficient and mindful, striking the perfect balance between machine and hand filing. Initially, I was getting regular gel manicures, but Bernadette truly cares about nail health, and she suggested switching to builder gel (BIAB). It was a game-changer. Builder gel doesn't require soaking off and allows for continuous fills--meaning you can build on top of your last set without compromising nail integrity. Since switching, my nails have grown so long, strong, and healthy, and a single BIAB manicure can last me up to 6 weeks! Beyond nails, Bernadette is a wonderful person--easy to talk to, knowledgeable, and deeply caring. She also specializes in pedicures for clients with diabetes or other health conditions, which speaks volumes about her expertise and sensitivity to clients' unique needs. If you're looking for a thoughtful, health-conscious nail experience, I highly recommend Refresh Nail Spa and Bernadette in particular. My monthly visits have become something I genuinely look forward to.

This salon is beautiful, modern, and clean, with great customer service and a relaxing atmosphere…read more The online booking system and ability to text with questions are very convenient. Customer service was top notch. Kathy, my nail tech, was patient, talented and polite. I'd worn gel-x for the last 18 months or so, done at a different salon, and decided to try polygel on my first visit to this salon at Kathy's suggestion. It's been about two weeks since I got my nails done, and they still look quite good. The salon says that most people go 3-4 weeks between fill-ins, and that appears to be true.

I discovered this salon in July 2025 and was initially very impressed. Even though I'm from…read moreBaltimore and am temporarily residing in the Midwest, I made a point to visit MyAllure Nail Spa whenever I was home. My first few visits were positive, which is why I'm giving three stars rather than fewer. Each visit, I had a different technician. I typically get polygel with a design, and the results were generally solid until my third visit on 1/3/26. After calling about 45 minutes ahead, I was seen, but while the design was nice, the base of the polygel set was poorly done (the tech was also rushing for an upcoming appointment after me). One nail had a visible hole in the product, which was patched rather than properly smoothed and reinforced. Less than a week later, another nail cracked across the middle. On 1/11/26, I called to ask about availability for a repair and was told to come in. After checking in, I waited about 30 minutes before being told it would be another hour. During that time, I overheard a technician grouchily tell the front desk, "Just tell her to come back another time," while I was standing nearby. That felt extremely rude and unprofessional, especially given that I had called ahead, was told to come in, and received a confirmation text. I explained that if there was no availability, I should have been told upfront. I had driven 35 minutes from Baltimore and could not wait longer due to a flight back to the Midwest. I really liked this salon, but the combination of subpar workmanship on my last set, being turned away after calling ahead, and the dismissive behavior makes it hard for me to return. Please be honest about availability so clients don't waste their time. The cracked nail eventually split completely and injured the skin beneath my nail bed. This salon is on the expensive side, so to pay all that $$$ and not get service that matches just doesn't work.

They do a really good job. It's very clean and the people are nice. This is the only salon in…read moreColumbia that I've gone back to more than once.

I had an awesome pedicure given to me by Tracey! Her bubbly personality and conversation made the…read moreservice even more pleasant. It's always good being able to get good service by positive people and she is one of them!!

PLEASE READ!! BEWARE. Columbia Crossing Center…read more This place is the worst nail salon ever. They conned my 12-year-old niece to get things that she didn't understand or even had the money to pay for; I sent my niece in to ask them how much it would be for a basic pedicure with regular polish and a full set with get polish for her nails. They told her $60. so, I told her she can get them done. When I came back to get my niece, she said she paid $127, She had her toes done which they claimed to use dipping powder and that's not what she asked for. They claimed that her big toenail was crooked which was a lie and said they put a fake nail on there. My niece said no nails was put on her feet or fingers. Why would you continue to add things to a child service when they told you what they were there for? Her fingernails were just painted, and no acrylic or tips was applied to her nails which was supposed to be a full set. it was all a mess. They claimed that they did a full set to her toes after making up all these lies and prices, they couldn't verify. (I have never heard of a full set to toes lol) omg it was a mess. my poor niece was so sad on her birthday because of this. I told them that was not what she asked for and that was too much money for something so simple. they refuse to remove the stuff off her toes and fingers and refund me or give me a percentage of my money back. My niece had to call her dad for more money to pay for this crap once they were done and gave her a price of $127. I wasn't aware of all of this until I picked her up. This is bad service and they need to be exposed. I know how nail salons try to get over so that's why I sent her in there for a price before they got started and we were still scammed. Pictures below. The work was sloppy and they cut my niece finger.

I'm so glad Ms. Amy is now here! Such a nice spa and excellent service. The atmosphere is so…read morerelaxing.

Second time here and they are just as nice as the first time. Very welcoming coming in the door…read more The employees are kind and they take their time. Came in for a pedicure and the service was wonderful! Feels high class inside but reasonable prices in my opinion.

average service, they pick and choose who they want to offer drinks and snacks to. they advertise…read moregreat nail art but the technician they gave me said she can't do any nail art - not even something simple. It is a nice location and great hours but they don't treat everyone the same so beware.

Mother/daughter mental health day. Owner, very personable…read more Upon arrival we were greeted with a choice of champagne or mimosa. Clean and comfortable with massage chairs and privacy. Many options to choose and we had wonderful gel pedis. Will return in the future and when we are in the area.

I chose this nail salon because they were able to take me right away, which I appreciated…read more Unfortunately, the service itself was very disappointing. I came in hoping to unwind after having a very difficult day mentally, but the experience only made things worse. The technician who worked on my pedicure made several negative comments about my feet that felt unnecessary and borderline insulting. Instead of making me feel comfortable, I felt judged and embarrassed. The most concerning part of my visit was when he used the pumice bar. He scrubbed my heel so aggressively that it began to bleed. My heel immediately started hurting and stinging, and I was shocked that a relaxing service resulted in an injury. No one expects to leave a pedicure in pain. I understand that feet can require extra care, but there is a respectful and gentle way to communicate with clients and perform a service. I left feeling hurt--both physically and emotionally. I hope the salon takes customer care more seriously and ensures technicians treat clients with kindness and use appropriate care during services.