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Round Rock Tx This was the worst experience I've ever had shopping.. and I don't shop often... I went into DDs Discounts today, this was my first time shopping in the store. i spent 165$ , not realizing I hadn't had enough money for my purchases in my bank, the charge covered was 120$ after running my debit card, there was a remaining balance of 46$ I naturally wanted to put back some items, I hadn't had enough cash on me to cover the remaining balance, instead of the cashier taking off items, she refused to take off items, stated they don't do that at this store.. I was baffled because I never heard of that, I don't shop often.. the manager JESSICA MEDINA walks up and first thing she says is " first off loose the tone.. " she directed that at me, mind you I had no tone, I was just simply trying to figure out how to complete the transaction ... they actually had me leave the store, without anything... I kinda felt robbed at this point because I just ran my debit card for 120$ had no receipt of purchase no merchandise ... I went home without the items, to go get the remaining balance. I live 1.5 miles away from the store I went back to finish the transaction I did complete my purchases... later that evening at 9pm I look at my receipt I was charged for everything on the receipt.... I noticed I'm missing items. I went back to the store again... they had my missing items stuffed behind counter. My question is why were they taken out!! I had to go back again to retrieve these items at 920pm... my question is why were these items taken out?? they knew I was going back to finish the transaction!!!!! they even said they will hold the items behind the counter until I return with remaining money owed...the items were already placed all together in a very large plastic bag... I watched as the cashier rangup my items and placed them into the bag... I actually left the store went home to get cash for the remaining balance owed since they couldn't take off items , I went back and the Lady manager JESSICA MEDINA was rude yet again to me . I don't understand how I am in the wrong??? all I was trying to do was complete the transaction.. This lady Manager JESSICA has the worst customer service skills. She's rude, and disrespectful, short tempered, and literally walks around the store like she's the absolute shit.. lady you got one thing right you are shit!! Rubbish!! Horrible!!!! when I walked into the store that afternoon I even told the front staff it was my first time shopping at DDs Discounts i was very bubbly and polite i was happy and excited about finding a new inexpensive place to shop... I left feeling very confused, I felt robbed and disrespected.... I will never shop there again, I might consider going back if management changes, but I'll have no way of knowing that unless I go back... and after this experience... I doubt I will... read more

I used to be a Manager on Duty at the Round Rock DD's DISCOUNTS, and at one point, we had a fantastic team. Unfortunately, upper management completely ruined the store culture. First, they hired a Store Director, Tasha Scott, but failed to train her properly. Despite the lack of support, she worked incredibly hard and put in extra hours. Instead of helping her, the upper managers, Bobby and Anthony, constantly belittled her--often right in front of customers and employees. The disrespect was awful to witness, and she eventually quit because of it. After she left, store operations fell apart. Management then brought in Vanessa Justice and Sasha from the Springdale store in Austin. They brought a horrible attitude with them, talking down to employees and customers like they were children. They also used foul language constantly throughout the business. On top of the verbal disrespect, they had terrible scheduling practices. If your shift ended at 2:00 PM, they would drop a new task on you at the last minute and claim you couldn't leave until it was done. I have children to take care of, and this was a part-time job for me, so I refused to stay past my scheduled hours. A job title doesn't give anyone the right to disrespect others. I walked away from this job due to the toxic environment, and many other good employees did the same. Avoid this location until corporate fixes its leadership. read more

When you first come into the shop, it's like entering a Big Lots or a Ross. As a matter of fact, if you didn't know better, you would swear you were actually in a Ross. The center of the store is given to clothing, whereas all the accessories, shoes , decor and everything else are on the perimeter. They also sell suitcases, cologne and gift bags. However, unlike Big Lots, they have no furniture here. The prices here are pretty reasonable, but they're actually a little higher than Goodwill. And just like Ross, it should be pointed out that checking out takes just as long. read more

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My daughter tried to return two items that were a birthday gift. She had the receipt from the purchaser. There was no one in the whole store who spoke any English that could tell her the process for returning something and/or trading it out for something else in the store without refunding the money to the purchaser. So, in the end, they took the items back, refunded the money to the purchaser, and my daughter left with nothing. read more

The 2 older Mexican woman working this morning were extremely rude! And using foul language to customers! Totally unprofessional and unacceptable I need to know who's in charge of this store and would like to speak to them , great store horrible employees read more

Went in because Ross was closed, I'm a TJ Maxx & Marshalls girl but thought I'd check it out since Ross was under construction. If you think ross is run down.... Then don't even bother with DD's lol. It seems like they are pretty short staffed too, my daughter had to pee so bad and I had the hardest time finding anyone who worked there. I asked the one person checking people out and she just redirected me back to where I couldn't find anyone. Prices are crazy cheap though! Like cheaper than goodwill! Most all the kids clothes were character themed, cheap crap but that's what my kids like so I got several outfits for my daughters most were $4.99-$11.99. My son loves puma so I got him a couple $6 tshirts too. The employees I did talk to were nice though. 3 stars because it's just that, not great but not too too bad. read more

Just decided to check it out. It's pretty run down, the quality of most of the products is cheap and I was in line for a long time. Despite having two cashiers they moved so slowly. It was a disappointment. Ross and TJmaxx are much better. read more

I can't give the store a zero rating because there's no way to do it. Otherwise I would but I went to this store today where one of the associates was extremely rude. She yelled at me and used the F word at me as well in front of the manager and other customers. The manager as well was extremely unprofessional and allowed the associate to continue to mouth at me when I was trying to talk to her. I was very insulted and told the manager how she could continue to allow her to go on and she then yelled at me, "You people think that you can come in here and own everyone", so I asked her what she meant by "you people" and she told me not to tell her how to do her job. I then started talking to my mother and my mother only speaks Spanish and the manager told me I could not speak Spanish because I was talking about the other associate when I was not. The fact that she is a manager just blows my mind completely because of her poor customer service skills and unprofessional manner to handle a situation like this. I myself work in the service industry as a manager and I would never allow an employee to talk to a customer like that much less curse at one and just let it go by. Neither one should be in that environment where they come in contact with people because clearly they do not know how to act. I will never go into that store again for the treatment I have received and I advise everyone to steer clear of this store as well. The employees make that business ghetto and distasteful. How embarrassing for that business. read more