I had the best experience here. Probably some of the best customer service i have ever received. I…read morecame in with storage issues on my laptop and it was fixed in minutes. Could not recommend a place more!!

This place has amazing customer service. I called in because my water cooler on my computer had…read morebroken. On the phone call they told me to bring it In and they would check it out. Spoke to Nathan Hourani, who I believe is the manager and co-owner. He gave me an extremely honest take. Gave me his opinion and didn't try to over sell me on anything. This is a legit brick and mortar PC store.... Which you don't see anymore. RIP Fry's. The other employees were also very helpful. After they installed my new cooler and did some BIOS updates, they let me sit down right next to them and check it out. This seems like an awesome family run business. Kudos again to Nathan and the employees. Will recommend to all my friends and come back here for any PC needs.

I wanted to update my RAM this past week. I am well aware that there is a RAM shortage but before…read moregoing to Amazon I thought I'd try to support small business. I called the store and whoever answered the phone was VERY rude. He was like "THERES NO RAM ANYWHERE. TRY AMAZON" well guess what I did try Amazon and got my RAM within a day. It's so sad that small businesses are going out of business, but bad customer service is one of the reasons why. I'm an avid gamer and upgraded to my systems but this store has lost a future customer.

They had what I needed thanks! good selection service and value. Couldn't ask for much more!read more

I had a great experience with the Crywolf team. A bit of water had spilled on my work laptop…read morekeyboard and I needed a quick solution. I found them via the Apple Service portal and I was able to get an appointment the same day. I later learned that they take walk-ins... so good to know for the future! Anyway, the machine went in on a Wednesday and I picked it up on Monday. The team was friendly throughout the process and seemed glad to hear from each day I checked in on the status of things. Major thanks to Gale for getting the work done quickly and professionally! The entire computer looks brand new, even though the only replaced the keyboard. Highly recommend.

They were super helpful when my Mac Mini hard drive died. I brought in my old (2014!) machine, they…read moreknew exactly what was wrong and what was needed to fix it. They were up front about costs and time, and delivered exactly what was expected. Also the customer service greeting from Autumn (the cat) was outstanding. Will absolutely use them again!

I'm usually the type of person who buys everything online or on Amazon because it's just easier…read more About a year and a half ago, I stopped by Best Buy Mission Valley just to look at TVs before finding the best deal online. Instead, I found the TV I wanted, received great service, and decided to purchase in-store and buy the Best Buy Protection plan for my $4,500+ TV. Fast forward 18 months, and the screen developed some unusual wear. It didn't affect the picture, but it was noticeable on dark scenes. I figured I'd see what Best Buy had to say. From start to finish, the experience was incredible: Justin in Geek Squad genuinely cared about helping me and made the process easy. Carla, the Geek Squad technician, was knowledgeable, professional, and confirmed the issue was covered. Within hours, my claim was approved. I then worked with Stephen from the Audio/Video team, who went above and beyond to find the replacement TV I wanted, even though it wasn't in stock. Ryan, the Assistant Store Manager, also took the time to answer my questions and made sure everything was taken care of. Great teams are built from the top, down and it shows. In the end, I received the newer model of my TV and even got about $500 back in store credit because of the price difference. I honestly couldn't be more impressed. This experience has truly changed my opinion of buying big-ticket electronics in-store. I'll absolutely be purchasing them from Best Buy going forward, and I'll always add the Protection plan. Outstanding customer service all around, thank you to the entire Best Buy Mission Valley team!

DO NOT purchase from this store or company…read more As a small business owner, it's so frustrating watching massive corporations operate in ways that can seriously impact small businesses without seeming to care. Last week I had to emergency purchase a new camera body for a shoot. Best Buy had it listed as "1-hour pickup," so I placed the order thinking I'd be able to grab it before my shoot. Hours later the order still wasn't ready so I figured I'd be able to grab it the next day. Come to find out the NEXT MORNING, they didn't actually have the camera in stock. When your livelihood depends on your equipment, listing something as available for pickup when it isn't can put someone's entire job at risk. And this isn't my first frustrating experience with them. I've also seen products priced higher right before a "sale," making the discount look way better than it actually is. I'm just so tired of corporate greed and huge companies getting away with practices that would absolutely destroy the reputation of a small business. Also customer service did absolutely nothing for me when I told them about the issue.

One my work computer is not running anymore and I needed the immediate replacement so :…read more Just called Asking if they have any PC for sell and he asked me what do you mean !? Then I asked him do you have any computer for sell ? Answer : yes . Come to store I asked: do you have intel i5 Answer : we don't get anything seriously on the phone, come to store . Thanks bye Are you serious? With this kind of customer service, and even not telling me if you have what I want or not , you asking me to just go to your store . For sure Save your time and don't bother to contact them Customer service = horrible Update : he is rude enough to go to caller ID , find my number and instead of apologizing sending me (attached picture) Update : Since he is absolutely inappropriate and started cursing me over this fact review , I already file complaints on BBB as well and won't stop till he apologizes in written letter and here !

This is a wonderful business! They are attentive about your technological needs and the man who…read morehelped me even walked my computer down to my car, so I wouldn't have to traverse the stairs. Their Balboa location is unfortunately closed, but if you call the number provided he will let you know exactly where he is and how much he can help you. This was the most straightforward a tech company has ever been with me and I truly appreciate all the work he does!

Dr Chip helped me identify the problem like an old friend and quickly provided a solution. He was…read morevery patient and handled my computer with great care, saying it should be treated like a baby. After changing the battery, he checked all the settings and tried to optimize them as much as possible. Finally, he even demonstrated how to clean the computer, explaining clearly what kind of cloth to use, what kind of detergent to use, and how much water to add. I felt he was a friendly and trustworthy person.

My computer is just as screwed up as it was before Mr. Chip got his hands on it and supposedly…read more'fixed' it for over $200. When I first brought my 2025 MacBook Air to him my concern was that the cursor would freeze for 15 - 30 seconds quite often, and the round balloon kept appearing and would not let me do anything on the computer also for 15 - 30 seconds throughout the day. Also, it just seemed slow when I tried to open a pages document. Maddening. I told him I know nothing about computers and that I wanted it to work the way it always had since I bought it. He told me he would have to reinstall the operating system. What do I know? I said sure. Even now while typing, the computer stops typing every so often and I have to wait about 15 - 30 seconds for my computer to catch up and print my words. Continuing with my sad tale of woe. I came back the next day and paid him $170. Unfortunately when I got home the computer was not the same. To start with my desktop did not have any of the documents I had saved to it and there were other problems. So I called him and I asked him why he returned my computer to me when it was not the same computer I brought into him. He said I could put everything back on the desktop and he started to rattle off what I needed to do. Ridiculous! I stopped him and reminded him that I said I was tech challenged and did not feel competent to do that. His response was for another $70. he would put my desktop back the way it was. Outrageous that he would half fix my computer, return it to me not the way I gave it to him and then he wanted to charge me more. So I foolishly paid him and the next day my desktop was what it used to be. However, there remained other problems such as my Passkey not working but decided, rather than call him, to call Apple support and they were able to resolve these several issues. Here it is 2 -3 weeks later and I am again having the same problems with the ball and the cursor freezing throughout the day. Also, my computer is being very slow to open my Pages documents. The very same problems he supposedly fixed when he reinstalled my operating system. For sure I will not let Mr. Chip touch my machine again but I will take it to a repair shop that I have used before. The only reason I didn't use them this time is they were backed up and said they couldn't get to my computer for at least 2 days. I should have shown patience and waited. My bad!

Visited Best Buy to look for a new washing machine. I knew what brand and model I was interested…read morein, but I wanted to see the washer at the store. I had plenty of time to look the washer over and decided that it was what I wanted. I searched for an associate and came upon Chad. He was outgoing and was so helpful. He made the purchase easy and helped me set up a delivery and installation date. He also answered all of the question I had. I was thankful for his kind assistance. On delivery day, the Best Buy app informed me of the time frame the delivery team would be by to install the new washer. Upon arrival, the delivery team iset everything up quickly and efficiently. They removed the old washer and the delivery and installation was complete. Overall, I was pleased with the service provided by Best Buy.

Okay I took some time to cool down before I wrote this but honestly I'm still very frustrated. I…read morestopped by last week because I wanted to upgrade the stereo in my car. One rep calls someone to help me, takes all my information and we schedule a date to come in. Here's the Wednesday before my Saturday appointment and the technician is reaching out to confirm all the details BUT its everything I mentioned to the person I spoke to in store. Also, mentioning none of the part were ordered. The rep is lucky I dont remember his name. He gave me an estimate of $500-$600, the quote I got from the tech today, pretty much $800. How does any of the service I received make sense. Ontop of the fact that I would've had to reschedule if I wanted to get things done? ---------‐---------------------------- Second part of what happened during this visit. My friend scheduled an appointment with geek squad. On there website is says you get a free 20 minute consultation to be able to diagnose/help resolve a technical difficulty. He has a PC that was having some issues so he wanted to bring it in. He scheduled an appointment for the next day hoping to get some clarity on the problem his PC is having. He carries the not so light PC into the store just to be told. "Oh, if you want us to look at that it'll be $200 to start and you'll have to leave it with us for a few days." Didn't even ask anything further. Not a 'what's been going on' 'how long has this been happening for.' Mind you while this is going on another geek squad person is being NOT so helpful to an elderly couple right next to him. What happened to the days of people providing outstanding customer service at Best Buy?

I have had this Laptop for 7 years now. Aside from minor things like a couple of the apps installed…read morefrom them stopped working but the laptop is great and still works! The reason I came here is because I previously spilt water on the other one so stay away from water! Very helpful and they try to respond quickly

Patient, kind and thorough! Service over and above the call of duty! I've learned lots about my…read morecomputer, and love the devices they set me up with! Don't hesitate to call them for help and to learn! Worth every penny and I highly recommend them to everyone! Don and Barry rock my world!